First Line Support Technician Apprentice

Hardware

You will install and configure new equipment with support where applicable and maintain computer peripheral equipment such as printers, scanners, whiteboards, and projectors, ensuring these are ready to be used by staff. You will maintain and troubleshoot the school VoIP phone system and troubleshoot and maintain all aspects of PC and server hardware. You will liaise with external suppliers for the repair of equipment under warranty or maintenance contract.

Software

You will install and test new software before release and maintain accurate records of school software and remove out-dated and unsupported applications where applicable and support the rollout of new systems. You will ensure the anti-virus software is installed, up to date and working correctly on all devices. You will ensure all software and operating system updates are installed as appropriate.

Network Management

You will liaise with the Network Managers / wider Technical Services Team to carry out basic network management tasks. You will carry out routine network maintenance tasks and troubleshoot, maintain, and upgrade the Trust's IT infrastructure with support where appropriate.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training schedule has yet to be agreed upon, further details will be made available at a later date.

This standard aligns with the following professional recognition:

RITTech for 3

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Employer Description:
As an Apprentice IT Engineer, you will work as part of the Consilium Academies Technical Services Team to provide a Trust wide IT support function. As part of the Trust team, you will join a growing team of committed engineers and together you will deliver IT solutions across the Trust.

Working Hours :
Days and shifts to be confirmed (TBC).

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Non judgemental