Operations Manager

Start: ASAP

Languages: German and English - non negotiable

I am seeking for an energetic and experienced Hotel Operations Manager to lead the day-to-day operations of a boutique lifestyle hotel.

The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to create memorable guest experiences.

You will be responsible for overseeing all operational aspects of the hotel, ensuring smooth, efficient, and high-quality service that reflects the unique style and culture of our brand.

Key Responsibilities:

Oversee the daily functions of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.Ensure all guest services are delivered efficiently and to the highest standards, maintaining the hotel's reputation for personalized and unique experiences.Monitor the operational workflow and coordinate activities to ensure seamless guest experiences from check-in to check-out.Lead, motivate, and manage a team of department heads and staff, fostering a culture of excellence, creativity, and hospitality.Implement training programs to continuously improve service standards and develop staff potential.Conduct regular meetings with team members to ensure clear communication of hotel goals, operational updates, and guest feedback.Champion guest satisfaction by proactively engaging with guests, addressing complaints, and resolving service-related issues promptly and professionally.Collaborate with the team to create and deliver tailored experiences that reflect the hotel's lifestyle brand and enhance guest loyalty.Assist in preparing and managing the hotel's operating budget, ensuring effective cost control without compromising guest satisfaction.Monitor daily financial performance, including occupancy rates, revenue per available room (RevPAR), and other key metrics.Identify opportunities to optimize revenue and implement strategies to achieve financial targets.Ensure that the hotel maintains high standards of cleanliness, functionality, and aesthetics in line with the lifestyle hotel's brand and identity.Coordinate with the maintenance team to ensure that all equipment and facilities are in excellent working condition, addressing issues before they impact the guest experience.Ensure that the hotel complies with all health, safety, and regulatory requirements, implementing necessary policies and procedures.Promote a safe working environment for all employees and guests.Work closely with the marketing and events teams to develop creative concepts for promotions, events, and collaborations that enhance the hotel's brand appeal.Stay updated on lifestyle trends and guest preferences, adapting services and offerings to meet evolving demands.

Requirements:

Education:Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.Experience:Minimum of 4+ years of experience in hotel operations management, preferably in a lifestyle or boutique hotel environment.Proven track record in enhancing guest experiences and managing diverse hotel functions.Skills:Strong leadership and team management skills with the ability to inspire and guide staff.Excellent communication and interpersonal skills, with the ability to handle guest relations effectively.Proficiency in hotel management software (e.g., Opera, Protel) and strong analytical skills.Exceptional attention to detail, with the ability to balance multiple tasks in a fast-paced environment.Personality:A passion for lifestyle brands and delivering curated guest experiences.A creative mindset, open to new ideas and ways to differentiate the hotel’s offerings.

Benefits:

Competitive salary and performance-based bonuses.Health and wellness benefits.Opportunities for professional development and career growth.Employee discounts on hotel stays and dining experiences.Flexible working conditions that encourage work-life balance.

This position is perfect for someone who thrives in a vibrant, guest-centered environment and wants to make a mark in a unique hotel setting. If you're passionate about hospitality, creative experiences, and operational excellence, we encourage you to apply.