Guest Relations Manager

Guest Relations Manager
Park City, UT
Salary: $59,000–$75,000 DOE + 5% bonus + relocation assistance available

We’re seeking a service-driven Guest Relations Manager to lead our client’s concierge and guest experience team at a luxury mountain resort. Reporting to the Director of Rooms, this role oversees a team of full-time and seasonal concierge and guest relations staff.

Key Responsibilities:

Lead and mentor Guest Relations and Concierge team membersOversee daily guest arrival/departure flow, VIP handling, and service recoveryBuild strong local partnerships to enhance guest experiencesTrain, schedule, and support team performance and service standardsMonitor inventory and manage departmental proceduresEnsure all guest interactions reflect the resort’s luxury standards

Qualifications:

2–3 years in a leadership role at a luxury propertyStrong communication, problem-solving, and guest recovery skillsTech-savvy with MS Office; able to quickly learn new systemsFlexible availability (nights, weekends, holidays as needed)College degree preferred

If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com

Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!