Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Dispensing Optician
Location: Wokingham, Berkshire
Salary: Very Competitive + Excellent Benefits
Job Type: Full-Time, 5 days per week (Alternate Saturdays)
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As a Dispensing Optician, youll serve as a clinical lead, providing tailored patient experiences and benefiting from the firm's learning academy for ongoing growth.
Requirements:
? Previously worked as a Dispensing Optician or in a similar role.
? Certified Dispensing Optician.
? Hold a GOC registration.
? Capable of engaging with customers on a consultative level.
? Strong communication and people management skills.
Benefits
? Competitive salary
? Staff Discount
? Bonus Scheme
? Further Education and Progression
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Dispensing Optician, Optical Assistant, Optician, Dispensing Assistant, Optical Consultant, Optical
....Read more...
Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: Circa £13 per hour + Excellent Benefits
Job Type: 3-Month Fixed Term Contract (FTC)
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
? Maintain regular liaison with workshop logistics and various departments to keep customers informed.
? Timely generation and processing of quotes according to departmental targets.
? Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
? Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
? Collaborating with the supply chain team for necessary parts.
? Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
? Oversee critical customer accounts, ensuring exceptional service levels are maintained.
? Serve as the primary contact for colleagues when the CSM and TL are unavailable.
? Conduct a minimum number of customer visits annually.
? Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
? Previously worked as a Customer Service Executive or in a similar role.
? Possess 1-2 years of experience in a similar customer service role.
? Capable of overseeing AOGs from start to finish.
? Ability to report customer progress and pinpoint pain areas for resolution.
? Computer skills including Microsoft Office.
? Exceptional attention to detail and numerical accuracy.
? Strong communication and numeracy skills
? Demonstrated ability to....Read more...
A patient focused group of independent Opticians are looking for a full time Dispensing Optician for their well established Wokingham, Berkshire practice.
You will be able to provide patents with a personalised dispensing experience, working with some amazing frame and lens brands.
Dispensing Optician – Role
Modern independent
Loyal patient base
Focus on patient care
Optix computer system
Automated focimeter
Working alongside an experienced Branch Manager
High level of clinical freedom - You decide how to manage the patient, and what lens/frame you want to dispense
Access to amazing brands – Maui Jim, Rayban, Chanel, BVLGARI, Cutler and Gross
Working 5 days a week including a Saturday
Opening hours from 9am to 5.30pm
Salary between £28,000 to £32,000 DOE, plus bonus (£200-£400 a month)
Staff discount
25 days holiday plus bank hols
Pension – Matched up to 5%
Progression into management available
Continuous training and development
Encouraged to pick up additional accreditations and specialisms
Support from other Opticians, Trainers and Professional services teams
Dispensing Optician- Requirements
Fully qualified Dispensing Optician registered with the GOC
Willing to learn and develop
Wants be able to provide the very best service possible
Interest in brands and eyewear trends
Focus on clinical excellence
To apply for this role please send a copy of your CV to Rebecca Wood using the apply now link.....Read more...
Rare opportunity to join global leader in healthcare as a Project Manager for Medical Devices working on a hybrid basis from their offices in Berkshire three days a week. You will be responsible for managing cross functional project teams, working closely with internal stakeholders including those in engineering, R&D & operational support . The role is multifaceted and covers safety, compliance, quality, delivery and cost through the execution of projects and activities covering problem definition, solution and engineering change of product designs, and process validation. Ideal candidates will have an engineering background with current project management experience from the medical devices manufacturing environment but candidates with relevant project management experience from product manufacturing will also be considered. In return for your skills and experience you will be joining a company where people are genuinely passionate about improving patient outcomes and you can expect a competitive remuneration package and excellent career prospects. ....Read more...
The Bodyshop Controller role:
- Up to £50,000 per annum + Bonus
- Great Company Benefits
- Family feel Bodyshop environment
We have a fantastic opportunity for an experienced Bodyshop Controller to join a dynamic and expanding Accident Repair Centre in the Wokingham area.
Key Bodyshop Controller Responsibilities:
- Working closely with the Bodyshop productives you will be responsible for ensuring that all body repairs and paintwork meet defined quality procedures.
- Authorising credit notes, purchase orders, and cheque requests, promoting inter-department co-operation as well as ensuring compliance with health and safety procedures will all be part of the role
- You will also be responsible for overseeing and motivating a team of productive staff as well as working closely with the estimators to ensure that the site is as profitable as possible
As a Bodyshop Controller you will:
- Be working in a similar role as a Bodyshop Workshop Controller or in a supervisory role within a Bodyshop
- Have experience in developing relationships with customers and colleagues
- Have the drive and determination to maintain a productive department and the ability to work under pressure and achieve results through other people
If you want to hear more about the Bodyshop Controller role, please send us your CV by clicking apply now or by contacting Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk to discuss further.
Bodyshop Controller up to £50k Bodyshop Wokingham
Assistant Bodyshop Manager / Bodyshop Controller / Bodyshop Manager / Workshop Controller....Read more...
Commissioning Officer
Location: Wokingham Borough Council
Salary: £450ltd per day
Contract type: Initially 3 months
Job Description
This company is seeking a highly skilled Strategy and Commissioning Officer to join their team in Wokingham. As a Strategy and Commissioning Officer, you will work closely with the Head of Service for Strategic Commissioning (Childrens) and other members of the Strategy, Commissioning and Performance Team to shape the direction and vision of Childrens Services in Wokingham by overseeing the development and implementation of effective strategies and policies.
Key Responsibilities
Analysing complex issues and providing strategic advice
Developing strategies and policy recommendations to support the company's objectives
Overseeing the development and implementation of effective strategies and policies
Engaging with a range of stakeholders
Writing strategies in Childrens Services (Specifically Early Intervention, Emotional Wellbeing, Sufficiency Statement, Children in Care and Care Leavers)
Completing NEEDS Assessments
Requirements
Previous experience of working within commissioning for Children's Services
If you are an experienced Strategy and Commissioning Officer with a passion for shaping the direction and vision of Childrens Services, this is the perfect opportunity for you. ....Read more...
Service Care Solutions is proud to be recruiting on behalf of Thames Valley Police (TVP) for the following specialist role:
Job Title: Youth Justice Decision MakerOverall Purpose of the Role: The Youth Justice Decision Maker is responsible for making consistent disposal decisions for young offenders in line with relevant legislation, fulfilling the statutory requirement for Police & Partner Agencies to divert them where possible from entering the Criminal Justice System.
Key Accountability Areas:
Evidentially review all files considering diversion from prosecution.
Evaluate factors contributing to offending by a young person, recording decision rationales.
Maintain contact with victims, identifying vulnerabilities, and providing support.
Consult with Youth Offending Service (YOS) and/or other agencies when considering disposal decisions.
Provide specialist advice and guidance to stakeholders on Youth Justice Matters.
Keep abreast of changes to legislation and guidance regarding young people offending.
Dimensions:
Decision-making responsibility for whether a case is suitable for an out-of-court disposal and determining the outcome.
Communicating and liaising with a wide range of stakeholders from internal depts. and external agencies.
Proportionate outcomes for Youth cases contribute to reducing first-time entrants into the Criminal Justice system.
Characteristics of the Role:
Proven ability to communicate effectively with stakeholders at all levels.
ICT literate, including use of Word, Excel, and PowerPoint.
Ability to work effectively within a shared service and multi-agency environment.
Proven negotiation and influencing skills, resilience, and ability to adapt communication style.
Commitment to continual professional development.
UK driving license considered desirable for travel requirements.
Knowledge of data protection, Police child protection/welfare duties, and TVP confidential systems.
To Apply: Contact Lewis Ashcroft at 01772 208962 or email Lewis.Ashcroft@servicecare.org.uk.....Read more...
Dispensing Optician
Location: Wokingham, Berkshire
Salary: Very Competitive + Excellent Benefits
Job Type: Full-Time, 5 days per week (Alternate Saturdays)
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As a Dispensing Optician, youll serve as a clinical lead, providing tailored patient experiences and benefiting from the firm's learning academy for ongoing growth.
Requirements:
* Previously worked as a Dispensing Optician or in a similar role.
* Certified Dispensing Optician.
* Hold a GOC registration.
* Capable of engaging with customers on a consultative level.
* Strong communication and people management skills.
Benefits
* Competitive salary
* Staff Discount
* Bonus Scheme
* Further Education and Progression
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Dispensing Optician, Optical Assistant, Optician, Dispensing Assistant, Optical Consultant, Optical
....Read more...
Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: Circa £13 per hour + Excellent Benefits
Job Type: 3-Month Fixed Term Contract (FTC)
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
* Maintain regular liaison with workshop logistics and various departments to keep customers informed.
* Timely generation and processing of quotes according to departmental targets.
* Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
* Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
* Collaborating with the supply chain team for necessary parts.
* Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
* Oversee critical customer accounts, ensuring exceptional service levels are maintained.
* Serve as the primary contact for colleagues when the CSM and TL are unavailable.
* Conduct a minimum number of customer visits annually.
* Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
* Previously worked as a Customer Service Executive or in a similar role.
* Possess 1-2 years of experience in a similar customer service role.
* Capable of overseeing AOGs from start to finish.
* Ability to report customer progress and pinpoint pain areas for resolution.
* Computer skills including Microsoft Office.
* Exceptional attention to detail and numerical accuracy.
* Strong communication and numeracy skills
* Demonstrated ability to prioritise tasks and manage ones workload effectively.
* Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
....Read more...
Role:- Vehicle Technician
Location:- Wokingham
Salary:- £45,000 OTE (realistic)
We are looking to recruit a Technician for a very popular volume dealership in the Wokingham area with an excellent reputation.
- Mon Fri only with hours 8-5:30pm 1/4 Saturdays
- On Target earnings up to 45,000k + brand training
- National Dealership Group representing a very successful Prestige marque.
- Great working environment with the latest in equipment and diagnostics
Key responsibilities for this Vehicle Technician role:
- Undertake maintenance, servicing a vehicle and repair activities on motor vehicles to the highest standard as the Vehicle Technician.
- As the Vehicle Technician you will carry out all work completely and effectively whilst adhering to manufacturers scheduled times to maintain efficiency
- Effectively record details of diagnosis of vehicles, work completed, and components utilised in line with group and vehicle manufacturer standards
Requirements for Vehicle Technician
- Level 2 or 3 Light Vehicle Repair Qualification
- Driving License
- Set of tools for vehicle repairs
If you are a successful Vehicle Technician looking for your next career move up, reply below or get in contact with Eric @ Holt Automotive ....Read more...