Provide 1st line internal helpdesk support to all users across all sites
Respond to IT support queries in person, over the phone, email and helpdesk application
Respond to enquiries from users and help resolve any hardware/software requests
Carry out daily systems checks
Pre-build PC's and maintain the standard build image, suggesting improvement where required
Work to Company and departmental SLA’s and KPI’s
Monitor system alerts and either resolve, close or escalate
Check daily backups across all sites, escalate any issues
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
To be confirmed by employer
Employer Description:Advanced Medical Solutions are a leading developer and manufacturer of tissue healing and wound care technologies, serving global surgical and wound care markets.Working Hours :Flexible working hours, Monday to Friday, 8.30am - 5.00pm with 30-minute lunch.Skills: Communication skills,IT skills,Team working....Read more...
