An amazing job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional nursing home based in the Norwich, Norfolk area. You will be working for one of UK’s leading healthcare providers
This nursing home is registered for older people, employing a team of staff skilled in person-centred nursing and dementia care
**To be considered for this position you must have proven experience in a similar role within a care home, hotel or hospitality environment**
As the Hospitality Manager your key responsibilities include:
Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
Maintain and manage best first impression experience
Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
The following skills and experience would be preferred and beneficial for the role:
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role for 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
25 days annual leave plus bank holidays entitlement
Full DBS disclosure paid for
Blue Light Scheme
Uniform will be provided
Enhanced rates of pay for bank holidays
Comprehensive induction and training programme
Career development and progression
Wellbeing support
Contributory pension Scheme
Refer a friend scheme
Private medical cover
Reference ID: 6199
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Customer Retention AdvisorLocation: NorwichWorking Hours: 9-5 PM
Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.
Operating in the UK since 1993, Citation ISO Certification (formerly QMS International Ltd) provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised ISO Management Systems with the aim of ‘making businesses better’ since 1993.
Our growth plans are ambitious and we’re part of the private equity owned Citation Group.
We’re an amazing success story; our customer base has grown significantly year on year over the past few years and we regularly receive service awards, most recently the Feefo top accolade for Exceptional Service for the second year in a row. Our plans for the next five years are exciting and will see HUGE growth and even more success – that’s where you come in!
The role: The primary function of the role is to renew and retain Citation ISO clients, reselling the benefits of our products and services, providing super service, whilst meeting internal targets / KPIs.• Client retention: manage the retention of our customer base to ensure that we continue to grow year on year• Provide advice and guidance; liaise with customers who express an interest in cancelling or renewing their certification contract; with the focus being to ‘winback’ customers expressing a wish to cancel and ‘renew’ customers at the end of their current certification contract. • Client feedback: proactively provide customer feedback data to management team regarding the service provided, to ensure our customer journey continues to improve and evolve in line with our customer and industry requirements.
About you: As a Customer Retention Advisor, you will play a key role in renewing client contracts and retaining customers. If you’re motivated, resilient and have excellent influencing and negotiation skills and want to earn a heap in bonuses, you could be just who we’re looking for.
For this role you will need to have:• Excellent communication skills (written and verbal)• Strong negotiation, influencing and improvisational skills• Strong organisation skills with the ability to multi-task / prioritise, and adapt• Proven retention and customer service experience • Great numerical skills and superb attention to detail • Problem solving skills with the ability to think on your feet• The ability to work autonomously and be able to make decisions where necessary to drive performance• Previous B2B experience • Computer literacy: previous experience of working with Salesforce is advantageous• Knowledge of ISO Certification advantageous, but not essential• Resilience, driven to exceed targets
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit 'Apply' now to forward your CV.....Read more...
Main duties include:
making and receiving calls with customers and following up to maintain good customer relationships
Learning about new products and passing on information to customers
Processing orders
Using computer systems to update records of sales and customers
Dealing with complaints and warranty claims
Offering technical support about all products
Training:The apprenticeship will be delivered on-site at your work placement offices. 80% of your time will be normal working within the business learning all aspects of the role from administrative support to retail space design on bespoke software packages. 20% will constitute off-the-job learning and will consist of a combination of virtual sessions, self-working and on-site visits by your tutor.
There will be no requirement to travel to college. The Apprentice will work towards a Customer Service level 2 qualification and receive training on various business-specific software packages such as AutoCAD, Matterport and Storeview. Training Outcome:Progression into Customer Service employment. Possibility for further training at level 3.Employer Description:Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.Working Hours :Work Week: 40-hours Monday to Friday 08:30 - 17:00
45-minutes lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Positive can-do attitude,Confidant on the telephone,Technical know how....Read more...
This post provides vital administrative support to the First Home Improvement’s Sales branches across the UK and to assist them in meeting their organisational targets. This post requires working in a fast-paced environment, managing several tasks at once, keeping all parties informed (both in email and by telephone) and will work closely with our own sales managers. Full training given plus monitored & mentored line management support. Full training given plus monitored & mentored apprenticeship support via Poultec to your appropriate Business Administration course.
MAIN DUTIES: -
Inputting lead data onto electronic business management system
Inputting contract data onto electronic business management system
Inputting financial data onto the finance company’s finance application systems
Ensuring all details on all contracts and finance documentation is correct
Ensuring all hard copies of the data mentioned above is distributed to the correct correspondents
To assist with the managers needs and ensure they are able to work to their full capacity
Undertake other duties that may be required of you from time to time as necessitated by management
Training Outcome:We take continuous professional development seriously and we are committed to ensure each individual performs at their best and develops their potential for future roles.
A successful candidate can expect potential future employment upon completion of this Apprenticeship.Employer Description:First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk.
We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers.
First employs more than 500 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen through to skilled installation teams. All of our products come with a 10 year Warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) and have established a reputation for the enduring quality of our products and outstanding customer care.
Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.
We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.Working Hours :Monday – Friday
9am – 5pm (1hr flexi)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
As an Office Junior you will be an integral member of the admin team and will be involved with all the daily duties.
The successful applicant will gain exposure to a variation of duties throughout the business. Key daily/weekly responsibilities will include:
Answering the telephone
Communicating with customers & suppliers
Learning and developing product knowledge
Producing purchase orders
Assisting with quotations/tenders
Assisting with goods in/out (will need to drive a forklift, training provided)
Assisting with allocating jobs to fitters
Maintain filing systems - Photocopying/scanning documents
Meeting & greeting potential customers in showroom
Training:Business Administrator Level 3.Training Outcome:To grow with the business, manager/director role possible.Employer Description:At Reform Flooring, we’ve been supplying and installing high quality vinyl flooring, wood flooring and carpets in Norwich for over 30 years – and we’ve gained a reputation for excellent standards of service and workmanship.Working Hours :Monday - Friday, 9:00am - 5:00pm with breaksSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Phase 1: Getting to Grips with Recruitment
Finding top talent - Searching CV databases for skilled candidates
Writing job adverts - Creating engaging posts to attract the right people
Handling enquiries - Speaking with job seekers and clients via phone and email
Learning the trade - Understanding the motor industry and how we recruit
Phase 2 (Circa month 6-9): Stepping Into Recruitment
Working with a skilled consultant - Learning directly from an expert recruiter
Speaking with candidates - Matching them to their perfect roles.
Building client relationships - Engaging with businesses and helping them hire
Managing the recruitment process - From job application to job offer
Training:Training will take place in our lovely offices based in St Andrews Business Park.
You will have dedicated time each week (circa 6 hours) to complete the course requirements and benefit from some fantastic learning resources and leading training. Training Outcome:Upon completing this apprenticeship, you'll be fully equipped to step into a Recruitment Executive role, with fantastic earning potential through commission and bonuses. The apprenticeship is structured in two key stages - starting with resourcing and recruitment support, then progressing to a hands-on recruiter role, where you'll build relationships with clients and candidates and learn on the job.Employer Description:Perfect Placement UK Ltd is the UK's leading automotive recruitment specialist, providing top-quality recruitment services to the motor trade industry.
With years of expertise, we connect skilled candidates with leading employers across the UK, ensuring the right fit for both clients and candidates.
Our dedicated team is committed to delivering exceptional service while offering a supportive and fun work environment.
We value professional growth, and with structured development programs such as our apprenticeship, we invest in building successful careers for the next generation of recruitment professionals.
Join us to be part of a dynamic, results-driven team where your success is our priority!Working Hours :Monday to Friday between the core hours of 8am - 5.30pm. Further details of working pattern to be discussed upon application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
