Customer Service Advisor
Location: Newry,Down
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.
The Role:
As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional customer service and operational efficiency.
Responsibilities:
? Serve as the primary point of contact for customers, addressing their needs courteously.
? Manage service schedules and database efficiently.
? Coordinate PSV appointments and workshop job cards.
? Conduct outbound sales and customer care calls, nurturing key customer relationships.
? Generate maintenance contract quotes and sales.
? Collaborate with Workshop Foreman for job planning and efficiency.
? Communicate additional work requirements to customers, providing accurate quotations.
? Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
? Perform general administration tasks, including report generation, paperwork management, and word processing.
Requirements:
? Previously worked as a Customer Service Advisor or in a similar role.
? GCSE level education, including Maths and English.
? Strong administration and organisational skills.
? Skilled in computer operations.
? Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
? Prior mechanical knowledge would be beneficial.
? Full UK driving licence.
Benefits:
? Health insurance
? Life insurance
? Bonus scheme
? Pension scheme
? Office perks
? Free parking
? Free work laptop
? Cycle to work scheme
? Employee development programs
? Gym membership or wellness programs
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In app....Read more...
Customer Service Advisor
Location: Newry,Down
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.
The Role:
As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional customer service and operational efficiency.
Responsibilities:
* Serve as the primary point of contact for customers, addressing their needs courteously.
* Manage service schedules and database efficiently.
* Coordinate PSV appointments and workshop job cards.
* Conduct outbound sales and customer care calls, nurturing key customer relationships.
* Generate maintenance contract quotes and sales.
* Collaborate with Workshop Foreman for job planning and efficiency.
* Communicate additional work requirements to customers, providing accurate quotations.
* Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
* Perform general administration tasks, including report generation, paperwork management, and word processing.
Requirements:
* Previously worked as a Customer Service Advisor or in a similar role.
* GCSE level education, including Maths and English.
* Strong administration and organisational skills.
* Skilled in computer operations.
* Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
* Prior mechanical knowledge would be beneficial.
* Full UK driving licence.
Benefits:
* Health insurance
* Life insurance
* Bonus scheme
* Pension scheme
* Office perks
* Free parking
* Free work laptop
* Cycle to work scheme
* Employee development programs
* Gym membership or wellness programs
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, service representative, customer service, vehicle, automotive, job, service executive
....Read more...
Title: Senior Mechanical Estimator
Location Newry
Salary: Depending on Experience
Excellent permanent staff opportunity with a long-established Mechanical Engineering client for an experienced, professional Senior Mechanical Estimator who will be an integral part of our clients estimating team.
Reporting to the Estimating Manager, your role encompasses the precise preparation of mechanical cost estimates and ensuring the punctual submission of tenders. You’ll receive comprehensive training in cost estimating software and contribute to tenders spanning diverse projects like Pharmaceutical, Food & Beverage, Semi-Conductor, Commercial, Data Centers, across Ireland and the UK.
Responsibilities
– Conducting thorough reviews of tender documents, drawings, specifications, schedules, etc.– Ensuring accurate quantity take-offs and marked-up measured drawings.– Managing and evaluating supplier and subcontractor quotations.– Preparing costed bill of quantities.– Issuing tender queries and RFIs.– Creating tender reports, pricing schedules, and other tender return documents.– Offering insights into potential value engineering opportunities.– Attending meetings and site visits when required.– Meeting tender return deadlines.– Maintaining the database.– Collaborating with clients, consultants, contractors, and wider project teams.– Performing other related tasks as instructed.
Requirements
– A degree in Mechanical, Process, Building Services Engineering, or a related field.– Previous experience in mechanical cost estimating within a contracting environment, including experience in delivering tenders from enquiry to award stage.– Proficiency in computer skills, particularly MS Office.– A solid understanding of mechanical and process pipework systems, HVAC, plumbing, and other mechanical building services systems.– Good knowledge of various mechanical and process pipework materials.– The ability to interpret drawings and specifications, conduct precise take-offs, and create detailed BOQs.– Excellent time management, communication, numerical, analytical, and organizational skills.– Strong problem-solving abilities and the capacity to multitask effectively.– Effective workload management and deadline adherence.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visa or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.If the position above is of interest to you and you would like to know more, please call Gary today on 085 716 4363 in complete confidence.GW....Read more...
