Bluestem Group have been experts in electrical appliances since 1988 As a manufacturer of product with a portfolio of multichannel brands, Bluestem Group operates in several sales channels; supporting independent and national retailers, wholesalers and distributors as well as B2B and facilities management.
After full training given your responsibilities will include:
Understanding how our business works and the product flow with paperwork .
Raising quotes & stock orders
Managing projects from start to finish, including labelling and spreadsheet work .
Dealing with customer issues and requests .
Stock management
Dealing with carriers and arranging deliveries .
Full email and phone communication across the business.
Training:Completing a Customer Service Apprenticeship Level 2, which will include the following elements:
Competence/Knowledge based qualification in Customer Service at Level 2
Functional Skills in maths and/or English if required
End Point Assessment - final exam and observation
The vocational and academic training aspects are separated and delivered by separate teams
The vocational training and assessment are conducted, more often than not, on site according to the employer's wishes
Notice of dates is agreed well in advance of a site visit
Training and assessment are conducted both on and off the job, according to the needs of the course and the learner
Every effort is made to ensure the best result is achieved by the learner
Training Outcome:
Excellent prospects for the candidate once they have completed their apprenticeship
Employer Description:We have been experts in electrical appliances since 1988
As a manufacturer of product with a portfolio of multichannel brands, Bluestem Group operates in several sales channels; supporting independent and national retailers, wholesalers and distributors as well as B2B and facilities management.Working Hours :Monday - Friday, 8.20am - 4.50pm (40 hours per week)Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Physical fitness,Excellent work ethic,Timekeeping....Read more...
Deal with patients, practice staff and other professionals in a helpful and welcoming manner. Address queries in a safe, professional, courteous and efficient way.
Duties and Responsibilities was qualified:
Issue (clerk) repeat prescriptions for dispensing and non-dispensing patients
Dispense medication/appliances for dispensary patients and Mill pharmacy customers, ensuring all legal requirements are met
Take orders for repeats (fax, telephone, online) and deal with queries from district nurses, practice nurses and other surgery staff
Order drugs/appliances from the appropriate supplier
Ensure that patients receive the correct prescription
Collect the appropriate prescription charge or patient exemption statement
Maintenance of good stock control, with the objective of ensuring continuity of supply for patients but minimising wastage
To put away drug orders while maintaining stock rotation and to check invoices accurately, reporting any discrepancies
Ensure that drugs are received and stored in accordance with the manufacturer’s instructions and the legal requirements for each item
Ensure that refrigerated items are stored at the appropriate temperature and that the max and min temperature of the fridges is recorded daily, any problems i.e. fridge temperature out of range should be reported to the dispensary manager
To take responsibility for a section of the dispensary to ‘date check’ every month, as per SOP
Ensure the cleanliness of the work surfaces, shelves, and all dispensary equipment
Maintain full and accurate records of all dispensing transactions
Make changes as requested by a doctor to a patient’s repeat template. Usually advice from the hospital, a discharge letter or from a specialist practitioner. Ensuring this is double checked
Check with GP’s (use task system) or in the patient records if concerned about the appropriateness of requests for medication
Deal with queries from patients regarding their prescriptions
Deal with queries from medical professionals about patient’s medication
Handle money from prescription charges and balance the till
Assist the practice by working to ICB guidelines, to keep the drugs budget down
Carry out relevant searches on medication, for safety or budgetary reasons
Assist the Dispensary Manager to meet the DSQS requirements
Provide cover for annual leave/sickness
Any other duties deemed appropriate by the Dispensary Manager
Training:
The learner will be studying the Pharmacy Services Assistant Level 2 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held
Training Outcome:Opportunity to become a permanent dispenser in the team once qualified.Employer Description:A large NHS dispensing practice in Hadleigh, Suffolk.Working Hours :Monday - Friday, between 9am and 5:30pmSkills: Communication skills,Attention to detail,IT skills,Number skills,Team working,Initiative,Customer care skills....Read more...
Responsibilities include, but not limited to:
• Identify and assist with access to opportunities within the local community which develop independence and inclusion
• Assist with daily living tasks, including intimate personal care where required
• Support people to manage their own finances in line with policy and procedures
• Communicate effectively and sensitively with customers and their families taking into account their personal communication style
• In conjunction with senior staff, take day to day responsibility for organising and planning duties and activities
• Act as an ambassador for the organisation and a role model to colleagues
• Participate as a member of the leading lives team, supporting colleagues and working collaboratively to develop the service
You will be supported to gain specialist work experience whilst achieving your professional qualification in Adult Care. We will provide training in the knowledge, skills and values to succeed in your apprenticeship with Leading Lives. For an informal discussion about the role, please contact Learning & Development for either Stuart Howell 07860 748870Training:
The learner will be studying the Adult Care Worker Level 2 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held.
Training Outcome:We have an excellent track record with our past apprentices, with apprentices successfully gaining their apprenticeship with many gaining permanent positions.Employer Description:Leading Lives provides high quality social care support for people with learning disabilities, autism and complex needs across Suffolk and beyond in the home and in the community.
We are an employee owned, not-for-profit social enterprise. Any surplus we make is re-invested back into services for our customers or in the local community through our Community Benefit Fund.Working Hours :Monday-Sunday, Shift working, appropriate breaks includedSkills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
