Position: Principal OR Lead Electrical Design Engineer:
Job ID: 693/28
Location: Tyne & Wear
Rate/Salary: £65,000 Plus Benefits
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Principal OR Lead Electrical Design Engineer:
We are seeking a highly skilled Principal OR Lead Electrical Design Engineer to manage and guide a team of 5 Electrical Design Engineers whilst utilizing your expertise to drive technical excellence. You will work on specialist marine equipment, to include winches, reelers, and cranes. Your responsibilities will span the entire lifecycle, from initial concept through detailed design, manufacturing support, testing, and installation on vessels. You will also lead R&D and continuous improvement efforts to keep products at the forefront of technology.
Preferred candidates will have experience in the marine or offshore oil and gas industries.
Key Responsibilities of the Principal OR Lead Electrical Design Engineer:
Lead the technical delivery of projects, managing a multidisciplinary team.
Develop Electrical Engineering solutions from requirements capture to product development, commissioning, and support.
Identify and implement R&D and continuous improvement initiatives.
Resolve safety and technical issues using structured problem-solving techniques.
Work effectively within a multidisciplinary team, providing technical guidance to suppliers, departments, and customers.
Oversee factory tests and inspections, ensuring compliance with technical standards.
Manage supplier interfaces and provide technical support.
Review and approve the technical work of others, providing guidance to internal teams, suppliers, and clients.
Create technical design appraisal documents for marine classification societies.
Qualifications & Experience For The Principal OR Lead Electrical Design Engineer:
MEng or BEng in Electrical or Control Engineering.
Chartered Engineer or working towards Chartership.
10+ years of relevant engineering experience.
Proven experience leading technical project delivery, ensuring quality, cost, and schedule adherence.
Extensive experience across concept design, product development, and in-service support.
Proficiency in AC and DC motor control systems, including Variable Speed Drives.
Skilled in the design and preparation of electrical schematics, single-line diagrams, and cable schedules.
Experience with PLCs, motion control systems, and serial communication networks (Beckhoff IPC preferred).
Competency in producing technical specifications, test procedures, manuals, and reports to marine and military standards.
Proficient in CAD software (AutoCAD, PromiseE, Medusa, etc.) and MS Office suite.
Due to the nature of some contracts, successful candidates must attain UK BPSS or SC Clearance with no caveats.
Candidates should be accustomed to working within a controlled documentation environment and have a proactive, team-oriented mindset. Strong communication skills are essential, especially in interfacing with external approval bodies, such as marine classification societies and Ministry of Defence departments.
This vacancy is being advertised by HSB Technical who have been appointed to act as the recruitment consultancy for this role.....Read more...
Zest Optical are proud to be working with a fast-growing optical brand who are changing the way people buy glasses to recruit a Manager to cover their teams across Newcastle, primarily based in the Metro Centre.
This is a fantastic opportunity for somebody looking to challenge themselves in a new environment and who wants to play a key role in driving a dynamic, modern brand forward.
The Role
As the Optical Manager, you will:
Take responsibility for three teams across Newcastle, leading from the Metro Centre base
Motivate, support and inspire your team to deliver outstanding service
Drive performance and create a culture of success
Oversee smooth daily operations, including stock, compliance and service standards
Represent the brand, ensuring every customer enjoys a fun and memorable experience
The Person
We’re looking for someone who is:
An experienced manager or supervisor from the optical industry
A self-starter with the energy to thrive in a busy, hands-on setting
A natural leader with strong people skills
Commercially aware, with the drive to achieve results
The Opportunity
Salary up to £34,000
Full-time role (option of 5 standard days or 4 longer days)
Professional fees covered
Join a forward-thinking brand that’s shaking up the optical industry
Great opportunity for progression as the business continues to grow
If you’re looking for a role where you can combine leadership, customer experience and commercial drive in a fresh, exciting retail environment, this is the perfect next step.
To apply, please send your CV using the apply link or get in touch via WhatsApp to learn more.....Read more...
A fantastic independent Opticians based in Gateshead, Tyne and Wear are looking for a full time Optometrist to work across 2 independent practices which are 10 minutes apart.
Optometrist - Role
Community based independent Opticians
Open plan, modern feel
Well established in the area
Single testing room practice
Recently undergone a refit, including the testing room
Testing times are 30 minutes
Pre-screening is done for you
Trial frames
Fundus camera
Working 5 days a week from 9am to 5.30pm (1pm on a Sat)
Salary between £55,000 to £65,000 depending on experience
GOC fees paid
Bonus scheme
Free parking
Optometrist - Requirements
Fully qualified Optometrist registered with the GOC
Hands on – Willing to get involved outside of the test room
Wants to help develop and grow the business
Wants to be a part of a friendly, close knit team
Excellent communication skills
Patient focused
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...
As Sales Executive you will be joining a global brand leader. With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre. This role is all about developing business opportunities, managing and building relationships. Based in Gateshead, Newcastle this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,500 and an OTE of £32,000.
Key Accountabilities for the Sales Executive:
Drive your self development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly to demonstrate products
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Sales Executive:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
Full UK driving licence essential
What’s in it for you?
Starting salary circa £27,500 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
The role is based on 37.5 hours a week 8.30 – 5.00
33 days’ holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
....Read more...
FM Works Scheduler - Gateshead - HVAC Contractor: Commerical CBW Staffing Solutions are recruiting for an FM Works Scheduler, who will be responsible for coordinating resources, managing schedules, and ensuring that all tasks are completed on time and within budget. This role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with various teams.This position would suit a Helpdesk Operator/Facilities Administrator, looking to progress into a role within Operations. This is a full time role, based at our client’s site in Gateshead, Tyne & Wear.Package:Competitive salary between £26,000 - £29,000 (depending on experience) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunitiesResponsibilities:Develop and manage detailed schedules for maintenance and repair works, ensuring optimal resource allocation and timely completion of tasks.Coordinate with facilities managers, technicians, contractors, and clients to plan and prioritise work orders.Monitor and track the progress of scheduled works, adjusting schedules as necessary to accommodate changes and unexpected issues.Maintain accurate records of work orders, schedules, and completed tasks in the facilities management system.Ensure compliance with health and safety regulations and company policies during all scheduled works.Communicate effectively with stakeholders to provide updates on work progress and address any scheduling conflicts or issues.Assist in the preparation of reports and analysis on scheduling performance and resource utilisation.Requirements:Proven experience in a scheduling or coordination role, preferably within the facilities management or construction industry.Strong organisational and time management skills with the ability to handle multiple tasks simultaneously.Excellent communication and interpersonal skills to work effectively with various stakeholders.Proficiency in using scheduling and facilities management software.Knowledge of health and safety regulations related to maintenance and repair works.Ability to work independently and as part of a team in a fast-paced environment.High attention to detail and problem-solving abilities.Interested? Apply with your full and up to date CV or get in touch with Aaron Rutter at CBW Staffing Solutions.....Read more...
Junior Air Conditioning Engineer - Gateshead - Global Facilities Management Organisation: Manufacturing CBW Staffing Solutions are seeking a motivated Junior Air Conditioning Engineer to join our facilities management client’s team on a static manufacturing plant site based in Gateshead, Tyne & Wear. This is an excellent opportunity for someone with a strong interest in building services and air conditioning systems, looking to develop their skills with hands-on experience in a supportive environment. Package:Competitive salary between £37,500 per annum (depending on experience)Core hours are Monday - Friday (40 hours per week)Participation in an ‘out of hours’ on call rota (to be confirmed)25 days annual leave plus bank holidaysGenerous workplace pension schemeTraining, development & progression opportunitiesResponsibilities:Carrying out planned preventative maintenance (PPM) and reactive tasks on air conditioning systemsDiagnosing and resolving faults on HVAC equipmentCarry out routine checks, inspections and monitoring of plant performanceMaintain accurate service records and complete work reportsEnsure compliance with health & safety procedures and site standards at all timesWork closely with the facilities team to support wider building services requirements as needed Requirements:Understanding of HVAC systems and refrigeration principles - essentialRelevant qualifications (such as F-Gas Cat 1) - essentialGood problem-solving skills and willingness to learnStrong team player with excellent communication skillsAbility to work responsibly and follow health & safety guidelines Interested? Apply with a full & up to date CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
As a Multi-Channel Marketing Apprentice, you will be trained to: Support and take responsibility for content creation across a range of platforms, including BADGE social media channels (Facebook, Instagram, TikTok and LinkedIn)
Create video content both behind and in front of the camera Assist in administrating the website and creating and uploading content i.e. blog posts
Work alongside the BADGE team in planning and creating digital campaigns i.e. Black Friday Sales Assist in creating and scheduling email marketing campaigns
Create and set up paid social media advertisements
Review analytics and the performance of campaigns to track success Assist in any BADGE events that take place
Execute all of the above within the BADGE branding style
Training:Multi-channel marketer Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Possibility for full-time employment after completing apprenticeship successfully
Employer Description:BADGE Clothing is a new and upcoming independent designer clothing store. BADGE strives to provide the best quality garments with unbeatable customer service and care. BADGE stocks a range of luxury names including: Stone Island, C.P. Company, BOSS, Moncler, Paul Smith, DSQUARED2 and more! Our business is developing, and we need the right team members to drive its success.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Team working....Read more...
Children’s Home Manager – Join the Best in the Northeast! Salary: £44,000–£48,000 + Bonus Scheme | Contract: PermanentMake a difference. Live the difference. At Ashdown Care, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every single day. For over 33 years, we’ve been a proud, family-run organisation with a reputation for exceptional care in the Northeast.In 2022, our dream of opening a children’s home came to life – and we achieved the rare feat of being rated Outstanding on our very first inspection (something only 6% of providers achieve). We’ve since been named Team of the Year at the #LoveSouthTyneside Awards 2025 – and we’re just getting started.We know our greatest asset is you – the people who bring our values of passion, respect, commitment, and continuous learning to life. That’s why we work hard to make Ashdown the best company in the Northeast to work for. Watch our story here: ashdowncare.com/about-us – if you like what you see, we’d love to welcome you to the Ashdown family.
Why You’ll Love Working with Us
A Culture of Care – You’ll be part of a supportive, highly motivated team with approachable, knowledgeable managers who’ve got your back.We Celebrate You – Regular recognition, celebrations, and our very own WOW-Wheel for those little (and big) wins.Life-Friendly Flexibility – We understand family commitments and work-life balance.Real Career Growth – Paid training, ongoing development, and genuine progression opportunities.Loyalty Pays – From refer-a-friend bonuses to loyalty rewards, your commitment is valued.Diversity & Inclusion – Initiatives that make sure every voice is heard and celebrated.
About the Role You’ll be leading a dedicated team who support a young person to develop life skills, explore their community, and grow in independence. You’ll bring creativity, compassion, and energy—always looking for new ways to make each day meaningful and positive.The young person you’ll be supporting is intelligent, energetic, and resilient, with a vibrant personality and a sharp sense of humour. They thrive in a consistent, nurturing environment with adults who understand their emotional needs and provide clear structure and boundaries. They love being active, have a strong passion for football, and take pride in their personal style and identity.Having already made significant progress in education and independence, they continue to benefit from therapeutic, trauma-informed care. This is a fantastic opportunity for a Registered Manager to lead a skilled, motivated team who are committed to helping this young person build on their strengths and reach their full potential.As the service develops, you will also take on responsibility for managing multiple services and supporting more than one child, giving you the opportunity to make a lasting impact across a wider team and group of young people.
We’re Looking for Someone Who:
Has experience with challenging behaviour and knowledge of Positive Behaviour SupportIs proactive, passionate, and brimming with ideasIs ready to inspire, guide, and develop both the children and the teamHolds a Level 5 qualification in Children’s Health & Social Care
If you’re ready to be respected, listened to, and recognised for your work – and to make a difference that matters – we want to hear from you. Apply today and let’s make it happen.....Read more...
As a Multi-Channel Marketing Apprentice, you will be trained to:
Support and take responsibility for content creation across a range of platforms, including BADGE social media channels (Facebook, Instagram, TikTok and LinkedIn)
Create video content both behind and in front of the camera
Assist in administrating the website and creating and uploading content i.e. blog posts
Work alongside the BADGE team in planning and creating digital campaigns i.e. Black Friday Sales
Assist in creating and scheduling email marketing campaigns
Create and set up paid social media advertisements
Review analytics and the performance of campaigns to track success
Assist in any BADGE events that take place
Execute all of the above within the BADGE branding style
Training:Multi-channel Marketer Level 3.Training Outcome:Possibility for full-time employment after completing apprenticeship successfully.Employer Description:BADGE Clothing is a new and upcoming independent designer clothing store. BADGE strives to provide the best quality garments with unbeatable customer service and care.
BADGE stocks a range of luxury names including: Stone Island, C.P. Company, BOSS, Moncler, Paul Smith, DSQUARED2 and more!
Our business is developing, and we need the right team members to drive its success.Working Hours :Monday - Friday (9:00AM - 5:00PM)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Provide efficient and reliable chair-side support to Practice Clinicians.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients’ wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:A dental nursing apprenticeship is a structured training program that combines practical experience with classroom learning. It typically includes:
Qualifications: Participants work towards a Level 3 Dental Nurse Apprenticeship Standard and may need to achieve Functional Skills in English and maths
Training: Involves on-the-job training at a dental practice, alongside online study and weekly teaching sessions
Delivered nationwide through blended interactive E-Learning, enabling learners to access the course from anywhere in the UK
Assessment: Includes an End Point Assessment (EPA) to evaluate competency
Career Path: Prepares apprentices for professional registration with the General Dental Council (GDC) as qualified dental nurses
Overall, it provides a comprehensive pathway to a rewarding career in dental healthcare.Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
Health careers:
https://www.healthcareers.nhs.uk/Employer Description:The team at Alpha Dental Care Stockton are a highly skilled and dedicated group of professionals who are committed to providing exceptional dental care. With their expertise in various areas of dentistry, they strive to ensure the utmost comfort and satisfaction of their patients. Their friendly and compassionate approach creates a warm and welcoming environment, fostering trust and building long-lasting relationships with those they serve. Patients can trust the team at Alpha Dental Care Stockton for comprehensive dental solutions delivered with precision and care.Working Hours :Mon - Fri 08.45-17.30.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Greeting patients on reception, booking appointments, and answering phones and sign posting to the relevant service
Handling cash / processing payments for any private work completed by G. Ps such as taxi or HGV medicals
Scanning documents, handling post and filing documents
Data input - transferring patient records from paper to electronic systems
Keeping up to date with mandatory training and practice policies and procedures
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
To be fully trained in all aspects of the G.P receptionist role, leading to full time employment and being multiskilled in other areas of the business to support the admin team
Employer Description:Oxford Terrace and Rawling Road Medical Group have over 17,500 patients, and we operate over two sites in Bensham, Gateshead.
Our aim is to provide comprehensive NHS primary care services to manage the health and well-being of our patients. All new staff members will receive training and support to empower them to signpost patients to the most appropriate practitioner.Working Hours :Monday - Friday, 10.00am - 4.00pmSkills: Communication skills,IT skills,Administrative skills,Team working,Initiative....Read more...
Request and save supplier documents, ensure no documents are missing and all are in date.
Request information for technical supplier approval & supply chain activities including vulnerability to meet deadlines.
Co-ordination of information supplier approval & supply chain vulnerability systems.
Liaise with both internal and external customers, suppliers and other Dalziel sites.
Respond to all customer queries relating to supplier approval where required.
Help to ensure technical information supplied to internal and external customers, suppliers and other Dalziel sites is accurate.
Training:You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.Training Outcome:Permanent position in the NPD Team.Employer Description:The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butcher’s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.Working Hours :Monday to Friday, 8:30am to 4:30pm – 30-minute unpaid lunch.Skills: Communication skills,Attention to detail,Organisation skills....Read more...
Accuracy, attention to detail and a problem-solving ethos are paramount to ensure all sales opportunities are identified and that our agents have successful pipelines. The successful candidate will be a proactive, confident individual with the ability to prioritise their own workload and add value for business in every record they work on.
What will the apprentice be doing?
Offer accurate and consistent appraisal of bookings for Sales Meetings.
Enhance customer records (adding meters, ecoes/xoserve checks, credit safe, company's house etc.).
Supporting the Sales management team by providing feedback on all aspects of quality, including voice files, adherence to the script, company policy and CRM Administration for all agents.
Screen & provide relevant voice files for training sessions for the Sales Managers.
Assist with investigating and resolving administrational errors made by agents.
Providing feedback to our in-house software development team on ideas for CRM development with a focus on efficiency and user experience.
Applying rules to data sets to identify missed opportunities, set customer callbacks for the team.
Pipeline administration.
Preparation of training materials.
Working with facilities to organise incentives and team events.
General administrative support across the department with ad hoc duties as and when required.
Communicate clearly with senior members of staff.
To uphold the company values in all aspects of your work and day-to-day interactions.
Contacting suppliers/partners to obtain relative information required via email and phone call.
Training:Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision-making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors
Training Outcome:Possibility of a full-time position upon the completion of the apprenticeship. Employer Description:“Small but perfectly formed” a small team with inexcess of 25 years of experience in business energy, our knowledge provides us the power to provide invaluable advice in the sector. We have the ability to negotiate and secure energy contracts to provide piece of mind even in the most volatile markets.Working Hours :Monday - Friday (exact hours to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
To provide a welcoming and professional reception service for tenants, visitors and callers to the Business Centre, while undertaking training and development towards a recognised qualification in Customer Service.
Main duties include:
Act as the first point of contact for visitors, tenants and clients
Greet all visitors in a professional and friendly manner
Answer calls, respond to emails and direct enquiries appropriately
Support with visitor sign-in procedures and security checks
Handle incoming and outgoing post and deliveries
Maintain accurate records, logs and systems
Provide general administrative support
Keep reception and communal areas presentable and welcoming
Report maintenance or facility issues to appropriate staff members
Training:Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2 Apprenticeship qualification.Training Outcome:Opportunity to apply for internal vacancies.Employer Description:Gateshead Council serves around 196,000 residents, delivering a wide range of services including housing, education, social care, transport, leisure and environmental services. The council employs over 4,000 staff and works with local partners, businesses and communities to improve the borough and support economic growth. Business Gateshead plays a vital role by offering business support and managing business centres that provide the right environment for companies to start, grow and thrive.Working Hours :37 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
As an apprentice, you’ll work at a company and get practical experience
You’ll gain new skills and work alongside experienced staff
What you’ll do at work:
Prepare and maintain the clinical environment, equipment and materials for dental procedures
Keep accurate and current patient records on the system
Work to current best practices for dental nurses, assisting when needed
The Level 3 Dental Nurse Apprenticeship offers employment within a dental practice with an accompanying assessment and skills development programme
It will develop the skills, knowledge, and behaviours of the learner to operate competently in all aspects of clinical responsibilities
It will also provide you with the relevant qualification to apply for professional registration as a dental nurse with the General Dental Council (GDC).
You must be aged 19 or above for this position due to insurance restrictions.
What you will study:
Cross-infection
Anatomy
Radiography
Oral hygiene
Orthodontics
Restoration
Legislation
First aid
Health and safety
You will complete on and off-the-job training whilst you are fully supported throughout.Training:
Dental Nurse (GDC 2023) Level 3 Apprenticeship Standard, including Functional Skills if required
Training Outcome:
A great opportunity to be trained and potentially secure long-term employment with an employer who wishes to develop your knowledge and skills
A good route into dental hygiene, dental therapy or dental cosmetics with further training
Gaining a qualification offers excellent career progression into possibly moving into a team leader, manager or dental practice manager position
Employer Description:Providing a wide range of dental treatments to the public we are a friendly and busy dental practice.Working Hours :Monday- Friday, between 9.00am - 5.00pm, shifts. May work evenings and weekends depending on the rota.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Non judgemental,Patience....Read more...
You should be confident in conducting challenging but effective conversations with customers
You are required to maintain multiple reviews simultaneously, varying by type and stage in the review process
You will be responsible for managing a designated caseload
You will be required to question customers in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
Using guidance and policy, from time to time, you are required to capture a full understanding of a case, and where needed, using this to hand over cases to key stakeholders to take over the review
You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcome
You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
You will be responsible for managing and conducting case reviews by following a structured process in adherence to all legal and policy requirements
You will decide what evidence is appropriate to request from customers as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
Gathering, verifying and assessing all available information, and deciding on an appropriate course of action to identify incorrectness in each case is paramount
Presenting all information from the case review clearly and accurately
You will be required to record the progress of a case review on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate
From time to time contributing to feedback and lessons learned activity to shape and improve the service will be required
Responsible for own health, safety and welfare as well as being mindful of the wider team and surrounding colleagues
Training Outcome:
They will be an integral part of the DWP UCR contract as a Customer Service Expert
Employer Description:TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.Working Hours :Monday- Friday, Rota between the hours of 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Implementing learning activities - working with individual or small groups of pupils
Assisting the development of skills that support pupils' learning
Producing and setting up learning resources
Assist in pupil supervision and work as a play partner with children
Monitoring and recording of pupil progress and developmental needs
Reporting pupil progress to the teacher
Work within the schools’ policies and procedures including safeguarding
Working to the apprenticeship framework and completing work in a timely manner
Undertaking any of the duties normally associated with a Teaching
Assistant to support with your training and development, including supervision duty during breaks and lunchtimes
Training:
Early Years Educator Level 3 Apprenticeship Standard
Training Outcome:
Progression for the right candidate
Employer Description:At Carr Hill we aim to provide our pupils with a warm, safe environment where children feel secure and valued as individuals. We believe that teaching and learning should be enjoyable, purposeful and challenging. Through our effective curriculum we aim to equip each child with the key skills they need for life.Working Hours :Monday - Thursday, 8.15am - 4.15pm and Friday, 8.15am - 3.45pmSkills: Communication skills,Organisation skills,Number skills,Team working,Initiative,Patience....Read more...
An average week will involve:
Travelling to customer sites with qualified engineers.
Assisting with inspections, servicing and maintenance of cranes and lifting equipment.
Supporting diagnosis and repair of electrical systems, motors, drives and gearboxes.
Learning to identify safety and compliance issues and record accurate service reports.
Helping with breakdown response, planned maintenance and customer liaison.
Developing safe working practices, including working at height and in challenging environments.
Training:The apprentice will work towards the Level 3 apprenticeship in Mechatronics Maintenance Technician via Sunderland College. This nationally recognised qualification combines both electrical and mechanical engineering skills, tailored to working with cranes and lifting equipment. Training will be delivered through a mix of: On-the-job training alongside experienced Crane Service Engineers, gaining practical skills at customer sites and visits to our Teesside branch.
The combination of structured learning and hands-on experience will equip apprentices with the technical knowledge, safety awareness and industry-recognised qualification needed to progress in to a full-time engineering role.Training Outcome:On successful completion of the apprenticeship, there is potential to progress into a full-time Crane Service Engineer role. With experience, further opportunities include lead engineer, team leader, supervisor or specialist technical positions within the cranes division.Employer Description:We are a trusted engineering company specialising in cranes and lifting solutions, with a reputation for going the extra mile for our customers. From our Teesside and Tyne & Wear branches, we support a wide range of industries by inspecting, servicing, maintaining and repairing overhead cranes and lifting equipment.
Our team of expert engineers work with both new and older equipment across diverse environments, indoors and outdoors, ensuring safety, reliability and compliance for our clients. We pride ourselves on delivering excellent service, investing in our people and are looking forward to developing the next generation of skilled engineers through high-quality training and apprenticeships.
Alongside our Cranes & Lifting division, we also provide Industrial Supplies, offering a wide range of safety and workplace products and operate a Training division that delivers accredited courses to help businesses and individuals stay safe, compliant and skilled.Working Hours :Monday - Friday, 8.00am - 4.30pm, with a 30 minutes unpaid lunch break.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Southbay Civil Engineering are seeking a highly organised and motivated Apprentice Finance Administrative Assistant to provide essential support to the Purchase Ledger Team and assist with the smooth operation of the finance function at their Team Valley office. The role will involve handling processes in financial and administrative functions and providing general administrative assistance to the team. Working within a small, busy team, the apprentice will be expected to assist with other general office duties as and when required.
For the right candidate, who is enthusiastic and willing to learn new skills, this is a fantastic opportunity to progress and grow within the company.
Main duties to include:
Assist the Purchase Ledger Department with the input of invoices.
Assist with the matching of purchase orders, delivery notes.
Monthly Supplier Statement reconciliation.
Assist with the generation of remittance advice via email to suppliers for payments made.
Assist the Buying Dept with raising purchase orders for suppliers as and when required.
Assist with keeping spreadsheets up to date for the Buying and Finance Department,
First call for answering the telephone/door and directing calls/greeting visitors
Filing invoices/paperwork.
Assist with arranging meetings for directors.
Assist with the smooth management of deliveries to the head office for site supplies.
Monitoring accounts inbox
Probationary period applies
Training:Level 3 Business Administration Apprenticeship, including monthly day release at Access Training, Team Valley.Training Outcome:The successful applicant would have good long-term prospects with the opportunity to progress into further positions after the apprenticeship.
The duties and responsibilities are expected to develop over time as the role progresses.Employer Description:Southbay Civil Engineering Ltd specialise in civil engineering construction and design and build contracts in a marine environment. This includes river & coastal works, jetty, quayside and sea wall repairs, and flood defences.
The company believe that it is the people within the companies that are the most important asset, having the commitment and drive necessary to deliver a successful, quality contract on time, safely and to budget.Working Hours :Mon-Thurs 9am-5pm Fri 9am-4:30pm 30 mins unpaid lunch break.Skills: Communication skills,Attention to detail,Team working,Initiative,Ability to meet targets....Read more...
Assisting the Business Development Team with Intermediary relationships and answering queries (phone, email, website) relating to new business enquires or current mortgage applications
Working with our Mortgage Administration Team to ensure existing lending cases are efficiently processed to ensure they have all the relevant information for underwriters to make their decisions
General administration duties to support our Underwriters including assisting with mortgage offer conditions, ensuring they are fulfilled for completion
Manage the incoming and outgoing post
Responsible for stationery stock control
Assist with updating company documents
Organise internal meetings - diary management
Support with Social Media management
Supporting and assisting other teams when resource is required
Training:
You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period
This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
Training Outcome:Further progression within the organisation upon completion of apprenticeship for the right candidate.Employer Description:Beginning our journey back in September of 2011, Heron Financial was established by Matt Coulson and Warren Harrocks, both extremely passionate about the industry. Through building long-lasting business relationships our solid client base has grown through referrals. With technology at the forefront of Heron Financial, the company is proud to be one of the leading Mortgage and Protection firms in the UK.Working Hours :Monday - Friday 9.00am - 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
