You’ll Be Doing:
Taking and logging IT helpdesk calls and logging email queries from our customers.
Assisting with IT helpdesk support via phone and remote tools.
Logging and monitoring support tickets using our helpdesk system.
Helping with setup and maintenance of PCs and user accounts.
Learning to troubleshoot common Windows and Microsoft 365 issues.
Supporting the wider team with tasks and documentation.
Training:Off-the-job training will take place one day a week at Oldham College.Training Outcome:Full-time position for the right person.Employer Description:Excellence in IT SupportAspect IT’s mission is to offer well-managed IT Services to its clients and help them maximise profits through the strategic use of IT Aspect IT are a UK based IT support company based in Greater Manchester, and have become well known for outstanding levels of service, IT support and advice for clients throughout the UK, including Oldham, Manchester and Yorkshire.
Formed in 2003 by directors Ian and Peter, two IT professionals with over 15 years of experience, our reputation for professional IT services grew quickly and allowed us to expand in terms of size and also scope of IT services being made available to our many satisfied clients.
Our IT support services and IT solutions not only help businesses across the UK to run more efficiently, but also help future proof their organisations against likely changes in technology which would otherwise hinder their business operations.Working Hours :Monday to Friday between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Key Responsibilities:
Music & Content Management;
Schedule music videos and curate music playlists for the broadcast channel.
Edit and upload music video content in line with programming priorities and brand guidelines.
Ensure all metadata for tracks and videos (titles, artists, label, ISRC codes, etc.) is accurate and complete.
Support the management of the music library and database, maintaining a consistent and up-to-date catalogue.
Creative & Campaign Support
Assist in the planning and delivery of artist-focused projects, including live events, video shoots, interviews, and branded campaigns.
Contribute to the creation of on-screen promotional content, social media assets, and marketing materials.
Liaise with labels, management, and PR teams to source music videos and coordinate campaign activities.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential opportunities on completion of the apprenticeship. Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Friday between 9am - 5.30am.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Client support:
Provide essential support to clients by scheduling meetings, preparing presentations and responding to enquiries. Always deliver excellent customer service, ensuring clients receive timely assistance and high-quality support throughout their engagement with the company
Communication:
To interact with leads and deal with enquiries from clients, acting as a bridge between consultants, clients and other staff members. The assistant manages emails, phone calls and schedules meetings to move the client to the next stage. They ensure effective communication flows within the business
Document Control:
Organise, maintain and update both physical and digital documents ensuring documents are stored securely but remain easily accessible, while always maintaining confidentiality. Make sure all relevant paperwork is correctly saved on the server and filing system if necessary. Set up folders for new clients and ensure all required documentation is available for Metrick staff
General daily tasks:
Complete day-to-day administrative duties including posting, filing, printing, scanning, answering phone calls, emailing, booking and other routine tasks that support the smooth running of the office
Database Management:
Support the maintenance and updating of internal databases, with a primary focus on managing the grant database for our app. This includes adding new grants, updating existing entries, ensuring all information is correctly formatted and removing or hiding any grants that have closed so they are no longer visible on the app. Ensure the data is correct, consistent and user friendly so clients can easily find and access the grants they are entitled to through the app
Meetings:
Prepare agendas for meetings, take accurate minutes and distribute required documents afterwards. Book all internal and external meetings and ensure all necessary paperwork is prepared in advance
Research Support:
Conduct research to identify new grants and extract relevant information from grant newsletters and other sources, then add the gathered data to the company’s grant database. Support ongoing projects and client requirements by keeping the Metrick team informed of new funding opportunities
Training and Development:
Participate in training sessions to develop business administration skills. Undertake any required learning to progress through the apprenticeship framework
Customer Relationship Management (CRM)
Update and maintain client records in the CRM system (HubSpot). Support the team in tracking client interactions and follow-ups
Training:
Delivered within the workplace
Apprentice to receive regular workplace visits by their assessor
Training Outcome:
To be discussed at interview
Employer Description:Metrick Limited, founded on 24th September 2021 by Chloe Raistrick at the age of 23, is now a growing and successful business that specialises in securing people and businesses with grants.
The business provides a bespoke service tailored to each client's needs. The team engages in detailed discussions with clients to understand project challenges thoroughly. They conduct comprehensive national and area searches for grants to identify suitable funding opportunities that align with client's goals.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Log incoming job requests from clients
Creating jobs/quotes on CAFM systems
Liaising with engineers, contractors & clients
Ensuring compliance with health and safety standards
Maintaining accurate records and documentation
Ensure minor maintenance issues are identified and escalated appropriately
Manage filing systems, purchase orders, and general administrative tasks for the FM team
Provide clear updates on the progress of maintenance tasks and service requests
Support internal communication around building access, planned works, or operational changes
Assist with raising purchase orders and tracking FM-related spending
Support contractor onboarding, permit-to-work processes, and site inductions
Training:Facilities Services Operative Level 2.Training Outcome:Service & Maintenance Coordinator. Employer Description:EPPH Limited is Mechanical and Electrical contracting business, with a strong commitment to excellence, safety, and professional development. Operating across a diverse portfolio of sites. EPPH provides comprehensive FM services — including maintenance, compliance, and operational support — to ensure that buildings remain safe, functional, and fit for purpose across various contracts. As an employer, EPPH values teamwork, innovation, and continuous improvement. The company supports apprentices by offering structured learning paths, on-the-job training, and mentorship from experienced FM professionals. Apprentices are given meaningful responsibilities and real exposure to contractors, compliance tasks, and administrative operations, helping them develop into confident, skilled facilities management coordinators. Working Hours :09:00 - 17:00, working days TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
