A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
Are you an experienced Validation Specialist looking for a new exciting job opportunity?
We are currently looking for a Validation Specialist to join a leading pharmaceutical company based in the Caerphilly area.
As the Validation Specialist you will enhance validation practice and compliance; support improvement to validation system; streamline processes. Identify risk areas and required mitigation to meet regulatory inspections e.g. MHRA, FDA, Notified Body etc. through routine compliance activities and specific validation projects.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the Validation Specialist will be varied however the key duties and responsibilities are as follows:
1. You will be responsible for ensuring that the Site Validation Master Plan is maintained accurately and Validation Plans are implemented for all relevant aspects of Equipment, Process, Cleaning, Computer Systems, Facilities/Utilities and Analytical Method validation.
2. Additionally, you will also be assisting with all validation activities on equipment before handover / return to system owner and updating all relevant records and schedules. You will be responsible for arranging specialist services to maintain, calibrate and qualify specialist equipment.
3. Technical input into all Validation Lifecycle activities as part of a cross functional team. Provide guidance and support to other internal site departments ensuring compliance with applicable regulatory requirements (MHRA, EU, FDA, U.S., Notified Body and international), International Standards, and quality/validation regulations and guidance documents.
4. You will also prepare and present validation reports and Key Performance Indicators for management review. Review and monitor trends; initiate continuous improvement opportunities, communicate any matters outside the norm to the Validation Manager / Site Director of Quality.
ROLE REQUIREMENTS:
To be successful in your application to this exciting opportunity as the Validation Specialist we are looking to identify the following on your profile and past history:
1. Successful validation experience in a GMP environment (in the pharmaceutical, medical devices, consumer healthcare or semi-conductor industry) is essential for this position. Experience working in a sterile manufacturing facility would be highly desirable.
2. Demonstrated expertise in cGMP's, EU/FDA regulations, GAMP guidelines, assessment of risk and drafting of plans, protocols, reports and procedures.
3. Previous team leadership experience (direct or indirect) desirable, operating in a matrix organization.
Key Words: Validation Specialist | Validation Engineer | Biotechnology | Life Science | Pharmaceutical | GMP | Manufacturing | Sterile Cleanroom | Quality Assurance
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary is between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
An ophthalmic lens manufacturer based in South Wales are looking to recruit a full time Optical Glazing Technician. The lab supplies premium lenses into independent opticians all across the UK and is renowned for their quality, efficient service and product ranges.
Optical Glazing Technician - Key Tasks & Responsibilities
Receive orders and accurately interpret customer requirements.
Select lenses in accordance with company processes ensuring that the correct material, bevel and sizing standards are achieved.
Ensure that the correct lenses are fitted into the correct frames and fitted without gaps.
Edge the lenses to the correct specification avoiding any over-edging.
Advise the Glazing Team Leader, Production Manager or General Manager of any non-conformities and errors.
Finish each lens and frame to ensure the finished product is clean and ready for final inspection.
Keeps departmental wastage and customer returns to a minimum aiming to ensure all completed work is produced right first time.
Keeps up to date with the latest optical industry developments relevant to role and manages own personal development through focusing on continual training and development.
Optical Glazing Technician - Requirements
A comprehensive understanding of lenses, glazing procedures and Opticians expectations, as well as an extensive understanding of the manufacturing processes in an Optical lab.
Excellent attention to detail
Experience of working in a fast faced, quality focused environment
Ability to work to deadlines
This is a full time role working Monday to Friday from 7am to 4pm
Salary will be depending on experience.23-35K
To apply for this role please send a copy of your CV or call 0114 238 1726 for more information.....Read more...
