Job title: HR Business PartnerLocation: BelgiumSalary: €5000 - €6000 + car and other benefitsThe role:I am working with an International Hotel group who is looking for a HR Director to join their International Team.As the Human Resources Director you will focus on diversity and inclusion and all facets of HR.You will play a crucial role in fostering an inclusive workplace culture and ensuring that the organization embraces diversity at all levels.Responsibilities:Strategy Development:Create and implement strategies and initiatives to promote diversity, equity, and inclusion (DEI) within the organization.Policy Development:Develop and update HR policies that support diversity and inclusion, ensuring fair treatment and equal opportunities for all employees.Training and Education:Conduct training programs to raise awareness and educate employees about diversity-related issues, unconscious bias, and inclusion practices.Recruitment and Hiring:Collaborate with hiring managers to implement diverse recruitment strategies, ensuring a diverse candidate pool and fair selection processes.Employee Resource Groups (ERGs):Support and encourage the formation and activities of ERGs to foster a sense of belonging among employees from diverse backgrounds.Metrics and Reporting:Establish metrics to track progress in diversity and inclusion efforts and prepare reports for senior management.Conflict Resolution:Address conflicts or issues related to diversity and inclusion, providing guidance and support to resolve them effectively.Partnerships and Networking:Build partnerships with external organizations and networks focused on diversity and inclusion to stay updated on best practices.Leadership and Advocacy:Advocate for diversity and inclusion at all levels of the organization, influencing leadership and decision-making processes.Skills and Qualifications:You must be able to speak French, English and DutchHave Excellent communication skillsYou are a Strategic ThinkingHave Strong Analytical SkillsExcellent knowledge of Belgian Labour LawFamiliar with Payroll and Belgian TaxationHave Cultural CompetenceConfident in creating processes and rolling them out within the hotels in several European countriesConfident in Collaboration with various teams, including HR, leadership, and employees, to drive DEI initiatives.Change Management Skills to navigate and manage change as the organization evolves in its diversity and inclusion journey.Able to deal with Challenges such as :
Resistance to Change: Overcoming resistance from individuals or groups hesitant to embrace diversity and inclusion initiatives.Measuring Impact: Demonstrating the tangible impact of diversity and inclusion efforts beyond just numbers.Creating Sustainable Change: Embedding diversity and inclusion practices into the company's DNA rather than treating them as a temporary initiative.
Have an understanding of hotels or hospitalityJob title: HR Business PartnerLocation: BelgiumSalary: €5000 - €6000 + car and other benefits....Read more...
Job Title: Community ManagerLocation: Antwerp or BrusselsSalary: €3700 BrutoStart: ASAPMy client is looking for a Community Manager in Antwerp and Brussels to join their team.Are you a born leader who loves hospitality, can lead a team and get the best out of them at all times, and want to be part of a very very cool work environment where you will be meeting like minded people then this role is for you!A LITTLE BIT MORE ABOUT THE ROLE:
Manage a proactive. empowering and safe workplace for our colleagues and members through your leadership and values adoption as measured through the colleague survey and review process and member experience feedback channels.Cultivate strong relationships with your customers.Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.Participate in the growth strategy through sharing of ideas, best practice, and new location openings support.Foster a culture of cross training, ongoing development, and teamwork ensuring your team can support/cover one and other as required.Ownership of P&L, delivering budgeted profit.Conduct private office tours as and when required.Deliver budgeted revenue targets for all types of revenue streams such as dedicated desks, club lounge memberships, day passes, meeting rooms, events.Manage costs/expenditure in line with budget and drive efficiencies.Provide, as defined by reporting schedules accurate weekly, monthly, and quarterly reporting to company team colleagues.Attend industry relevant networking events that support member retention and build relationships with your local communityWork in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.Look after the evaluation routines applicable to your team including probation reviews and monthly one to one’sDeliver, with your team, the company standard of member experience to improve retention and member loyalty/advocacy.Plan and communicate rota cover for business as usual and customer events.Ensure time in lieu is captured and managed through the established company process.Establish a regular routine of contact with your customers, delegating to your team where appropriate to ensure all members receive timely contact to discuss future plans and overall member experience.Capture, report/resolve and escalate where appropriate all customer issues/feedback using tools including the duty managers log.Oversee delivery of calendar of community events to enhance your community engagement, review and report on performance/uptake in line with SOP.Build and maintain relationships with local businesses and organizations to support both your customers and local communities.Manage recruitment process for your own location hires and support the process (as required) for other locations.Document/deliver ongoing personal development goals for your team using performance management tools.Manage values commitment process with your team members tracking and supporting progress via monthly one to ones.Be proficient in English, French and Flemish is a bonusPLEASE NOTE THAT THIS EMPLOYER DOES NOT OFFER ANY SPONSORSHIP AT THIS STAGEThe client is looking to fill a role in Brussels and Antwerp , please specify your preference of city you would like to work in
Seniority Level
Mid-Senior level
Industry
Hospitality
Employment Type
Full-time
Job Functions
Customer Service
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Job Description : Sales ManagerLocation: BrusselsSalary: €55.000 per yearStart: ASAPThe role:My client is seeking for a senior and experienced B2B Sales Manager to spearheadcommercial initiatives in an exciting venue in the hearth of Brussels.In this strategic role, you'll merge the realms of art, technology and entertainment to captivate and expand our corporate clientele.Your mission is to harness their unique offerings to forge powerful B2B relationships, aligningwith the business objectives of Top Accounts, schools, corporations, and other institutions.Responsibilities:Lead the B2B sales strategy through the pre-opening phase, including market research and crafting compelling rate plans and promotions.Champion the development and execution of sales strategies to secure and grow B2B accounts,targeting educational institutions, corporate entities, and leisure sectors.Cultivate a robust portfolio of accounts, orchestrating sales initiatives such as calls, site inspections, and familiarization trips.Foster and deepen strategic partnerships with tour operators and key business stakeholders to enhance market presence and revenue.Analyse competitive landscapes, monitor economic trends, and adjust strategies to optimize supply and demand dynamics in different regions.Oversee the operational components of secured business, managing offers and contract processes.Assist in the financial planning of budgets and produce comprehensive sales reports for the leadership team.Represent the client at trade shows and corporate events, elevating the brand and its offerings.Requirements:A minimum of 4 years of experience in B2B sales, preferably with exposure to hospitality, event spaces or cultural institutions.A bachelor’s or master’s degree in business administration, Sales, Marketing, or a related field.Proficiency in digital tools, including Microsoft Office Suite, and an understanding of relevant industry technologies.Readiness for domestic and international travel to cultivate business relationships.A proven track record of meeting or exceeding sales targets and crafting innovative sales strategies.Exceptional negotiation skills, with a keen analytical mind capable of making swift, data-drivendecisions.Self-motivated with the ability to work autonomously to meet tight deadlines.Outstanding communication and presentation abilities, paired with a strategic and proactive approach to sales.Adept at relationship management, capable of synergizing with various teams and stakeholders to drive business goals.You speak English, French and Dutch ....Read more...
IT Service Assurance Manager
Mission context :
• Ensures the IT operational efficiency and quality of service by having an active role on IT operations (hot & cold loop follow up, performances monitoring, processes, tools, governance)• Leads Quality & Performance initiatives of key Products, Services and Processes to improve efficiency and quality of service, and to enable value for Customer’s experience while keeping costs under control. As a professional domain, service management is continuously maturing.• Defines, Implements and Manages SLAs for assigned services and ensures services that meets the business needs to agreed levels.• Mentors, and coaches the services team and handles customer service interactions, reports, and repairs. The ITSA-manager ensures excellent customer service and maintains strong relationships with customers and third-party vendors.• The ITSA-Manager defines the Service Assurance Roadmap.
- Main Tasks to execute:
• Supports IT Service Assurance director in his mission to reach the operational excellence by having an active role on different processes (incident, change, problem…), on governance (processes, SLA, organization), on tools & monitoring and on communication• Acts in collaboration with IT Service Assurance director as a relay between IT operational organization and main Stakeholders (Exco, Sales & MKT business, Customer Service…). Acts as main interface in IT department with Management Center (leading incidents and change) and Customer Service• Responsible to lead a (virtual) team of Service Assurance experts hosted inhouse and at suppliers of Managed Services.• Defines fit for purpose end-to-end Service Assurance framework aligned with best practices to help the organization improving Customer experience, Simplification, Digitalization and prepare the organization for moving towards an IT Silent Operations strategy and structure.• Leads enhancements to Preventive Maintenance by organizing continuous improvements in Service observability, monitoring, preventive ticketing, daily checks, and housekeeping to prevent incidents.• Enforces that Service Assurance activities are duly applied in delivery governance in order that new projects meet the requirements of operational readiness (OMM, Service Guides), integrity and compliance with operational policies.• Owns Problem Management Process across divisional teams, leads governance meeting involving Technical Service Managers, organizes tickets quality reviews, controls that problems MTTR (Mean Time to Resolve) meets SLA.• Leads Performance Reporting for in live E2E Services across partners in collaboration with Technical Service Managers.• Leads Quality “Audits” to ensure that Partners are correctly applying contracts, practices, operational standards, and reporting. • Coaches and trains Technical Service Managers and Project Leaders to ensure awareness, buy in and implementation of Service Assurance models, policies, and documentation.• Manages improvement plans and coordinate task forces across different domains to improve the operational quality delivered to the Business.
Specific expertise required:
- IT operations service management (ITIL).- Managing IT teams.- Very good knowledge of the existing and emerging telecom ecosystem- Preferably Multi-Cloud experiences
Experiene Level : 10 Years +Languages: English (must), French (recommended), Dutch (nice)Location : Brussels....Read more...
Job Title: Assistant ManagerLocation: AntwerpSalary: €3300Start: ASAPOVERVIEWThis company is expanding within the EU and their footprint in Belgium is set to expand in 2024 with the addition of their first building in Antwerp set to open in Q2.The role of assistant manager is responsible for the support of the location team and carries personal responsibility for a variety of tasks. The role demands strong operational focus with the ability to support/play an active role in the achievement of our sales and commercial objectives.OBJECTIVES:
Create a proactive. empowering and safe workplace for our colleagues and member through your contribution to our team and values adoptionAchieve, with your team, the location’s balance score card objectives.Provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.Participate in the growth strategy through sharing of leads, ideas and best practice and new location openings support
RESPONSIBLITIESTrading & Business Performance
Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.Deliver finance tasks in line with current proceduresManage costs and expenses in line with process and budget
People, Community & Culture
Provide (to your general manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.Support your general manager in the supervision of the team in line with the staff handbook and associated policies.Assist with recruitment, on boarding and ongoing training of your wider location/company team members.Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.Undertake assigned training (both mandatory and development based) as prescribed via learning management.Take part in the creation and delivery of the locations community events programming including the planning and operations of events
Safety, Compliance & Operations
Take part, as agreed with your general manager in regular routine of contact with your members. Capture all feedback shared using the established channels including duty management log.Manage action planning of member survey feedback and other feedback channelsCapture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)Ensure member onboarding and offboarding process is managed across all relevant systemsEnsure brand standards are adhered to across the location, conduct walk rounds and audits as required.Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.Work with your general manager and on-site colleagues to ensure compliance in the use of shield safety and all aspects of the companies compliance with health and safety policy.Conduct and oversee daily/weekly/monthly checks as prescribed by Shield safety.Act in compliance with our virtual office (VO) licence agreement checks and processManage the process of purchasing in compliance with the PO system and purchasing policyManage your expenses, and those of your team in accordance with the company policyEnsure compliant use of company systems from yourself and the team, work to address/resolve any reported issues to ensure standards are met and maintained across the teamUphold all policies and procedures as outlined (subject to change).Speak English, Flemish is a bonus
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