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Resolution Specialist

JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Resolution Specialist provides exceptional service to customers and sales representatives as it relates to expediting problems or issues and solving them in a quick manner. This position also handles the special colors for U.S. Customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure all complaints are accurately recorded in the appropriate systems while following ISO and SOX required procedures. Utilize SAP to enter complaint information and supporting data, invoice and release credits, and update the status of complaints upon investigation completion. Complete initial complaint follow-up and attain missing data from Customer Service Representative (CSR) or Sales Representative Investigate complaints and service issues (i.e. incorrect invoices, freight charges, incorrect material or quantity, pricing and allowances) directly or by delegating to internal resources (shipping, pricing, technical, or quality) as appropriate. Follow-up with internal employees as needed to resolve complaints within targeted timeline. Obtain necessary approvals for returns and credits and process credits and debits in conjunction with Finance. Obtain and continuously enhance a broad knowledge of product lines, delivery time and similar data as required relating to the business units being served. Develop and maintain effective working relationships with team members, managers, and personnel in internal/external departments whose functions directly affect the service level to our customers. Possess a thorough understanding of all interfacing departments (credit, distribution, inventory control, etc.) Calculate claims submitted for customer specials and obtain approval for credits. Order supplies and maintain the filing system for backorders, pick slips, credits, etc. Complete monthly reports EDUCATION REQUIREMENT: High school diploma or general education degree (GED) EXPERIENCE REQUIREMENT: Minimum 2 years of customer service experience, preferably in a high-volume call center environment SAP experience preferred. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Proficient in Excel and Microsoft Word Strong organizational and planning skills Ability to solve problems Excellent phone skills Proactive in identifying areas for process improvement High degree of flexibility and the ability to multitask Excellent written and verbal communication skills with the ability to read, write, and communicate fluently in English Strong analytical abilities to be able to recognize errors, evaluate trends, and anticipate difficulties. Must be deadline oriented with the ability to remain calm and composed during stressful situations PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear. ADDITIONAL INFORMATION: This job is 100% remote. The ideal candidate will be available during regular working hours between 8 am and 5:30 pm. Must have sufficient 'home office' standards including but not limited to confidential workspace, high speed internet, etc. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $48,426 and $60,532 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...

Cyber Security Engineer Apprentice (L4) – Givenergy – Newcastle-under-Lyme, ST5 9HX – £20k-£23.8k

Please note that this job description is a general overview and responsibilities may evolve over time.  The role involves identifying security risks, threats and vulnerabilities to inform information security systems and design effective security controls. It includes identifying attacks, unusual behaviour, supporting security risk assessments, incident management, configuring security technology, and developing scripts for deploying configuration and querying logs. Responsibilities also cover reviewing logs and configuration, cybersecurity operations, participating in simulations, and staying updated with industry trends.   The role requires consideration of current and future security configuration of Microsoft Azure, AWS, local networks and internet connectivity. You’ll be implementing security controls and preventing data breaches using a selection of industry tools and techniques.   In addition to the above, you will also: Identify security vulnerabilities in a system to ensure security is effectively maintained.  Identify security threats and risks to a system, service or processes to inform risk assessments and design of security features.    Research and investigate attack techniques and recommend ways to defend against them.    Support cyber security risk assessments, cyber security audits and cyber security incident management.  Develop security designs with design justification to meet the defined cyber security parameters.  Configure, deploy and use computer, digital network and cyber security technology.  Develop program code or scripts for a computer or other digital technology for example exploring security log information and applying security baseline configurations to computer systems.  Write reports, give verbal reports and presentations in the context of the cyber security role.  Manage cyber security operations processes in accordance with organisational policies and standards and business requirements.  Participate in cyber security simulations (technical & non-technical) for example to better understand cyber-attack and defence, rehearse responses, test and evaluate cyber security techniques. Keep up to date with industry trends and developments to enhance relevant skills and take responsibility for own professional development.  Work from a given design requirement to design, build and test digital networks.  Analyse security requirements and develop a security case taking account of all applicable laws and regulations.  Implement structured and reasoned security controls in a digital system in accordance with a security case.  Prevent security breaches using a variety of tools, techniques and processes.  Training:Expected duration:  21 months Apprenticeship level: Level 4  Programme: Cyber Security Technologist (Engineer pathway)  During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Cyber Security Technologist qualification.  The training covers the following core occupational duties:   https://www.instituteforapprenticeships.org/apprenticeship-standards/cyber-security-technologist-2021-v1-0  Training Outcome: Upon competion of the apprenticeship, the applicant will have a Level 4 qualification as a cyber security technologist. Employer Description:GivEnergy is the UK’s no. 1 provider of residential battery storage systems, with a mission to empower energy freedom for all. The GivEnergy range includes inverters, battery systems, EV chargers, energy management software, and a host of supporting accessories. Together, these products create an end-to-end ecosystem for customers to control their energy. With a GivEnergy system, customers can store energy – either from the grid and/or renewables. They can then peak shave and power their lives cheaply, sustainably, and with informed autonomy.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Computer networks - Basic,Operating systems knowledge,Familiarity with security tool,Up to date with cyber trends,Basic code writing ....Read more...

Outdoor Activity Instructor Level 3 Apprenticeship

Due to continued success and growth, they now have an exciting opportunity for an ambitious and enthusiastic Apprentice Activity Support member to join their team (working towards the Outdoor Activity Instructor Level 3 Apprenticeship Standard) . Are you passionate about outdoor pursuits? Looking for work in an adventurous environment where you can share your enthusiasm and skills with the young people? This apprenticeship will allow you to develop your style and confidence with the full spectrum of clients and students. You'll support the Managing Director to ensure the smooth day to day running of the business to ensure the safety and wellbeing of the young people, staff and visitors.    Working alongside Activity Support Staff and Co-Ordinators, you'll support a range of groups. This may see you running a specific coaching or engagement session 1:1 or providing support to other staff across a range of settings. The majority of your work will be conducted in an adventurous environment, however at times you will need to support in other environments to help the students develop. You'll need to develop your skill set and progress in multiple disciplines in the industry to get a strong knowledge of the activities.  You'll also act as a role model to the students, maintaining Outdoor Ambition values and standards.   What will you need to succeed?  Knowledge and experience of working outdoors and adventurous activities, preferably having worked with young people previously Experience of understanding and following guidance on policies and procedures to operate safely Ideally an awareness of child protection and safeguarding  Understanding of confidentiality and willing to gain knowledge of Data Protection and information security requirements   Able to communicate and relate well to young people and adults An effective team player who is also able to priortise own work and use initiative Good organisation and planning skills, resilient under pressure and able to meet deadlines IT literate with accurate data/record keeping abilities  - using mobile phone, internet, email and Microsoft Office Applications such as Word, Forms, WhatsApp etc   What will you receive in return? Outdoor Ambition recognises and values the exceptional commitment and goodwill all staff bring to the organisation and offer a generous renumeration package including additional benefits:  Contributory Company Pension Scheme   Fully Funded Continuing Professional Development (repayable if you leave within 6 months)  Free car parking / cycle storage  Generous Annual Leave entitlement  Free Uniform  Overtime Options  Pay rate: National Minimum Wage for Apprentices (Current rate £6.40 per hour, rising to £7.55 per hour from April 2025).  Due to the nature of the role and it’s changing schedule you must hold a driving licence and be flexible in your working hours, prepared to work additional hours when required, which could involve early mornings, evening and weekend working. Training:1-2-1 teaching and observations; A training specialist will coach, teach, and support the apprentice at the centre on a one to one basis, visiting at regular and agreed intervals. Face to face teaching as a group; Block delivery throughout the year with other apprentices in the area. The teaching location will be at a central point to those on the apprenticeship in the area Tutorials; Apprentices will be offered regular 1-2-1 tutorial time remotely with their specialist trainer. E-learning; We provide an e-learning platform with work and activities for apprentices to complete.Training Outcome:Individual career development opportunities are available in outdoor education through governing boards. These are agreed with each member of staff e.g. climbing, paddling qualifications etc.Employer Description:Outdoor Ambition Limited is a successful and growing business based in the North East of England which provides Alternative Education to students and young people aged 5-19 yrs through educational outdoor opportunities and other pursuits.  Working Hours :45 Hours. Normal hours of work are 8.00am to 5.00pm, Monday to Friday, however these hours can be variable.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience,Physical fitness,IT skills ....Read more...

French Speaking Compliance Officer

CJCH Limited (Trading as CJCH Legal and Compliance Services) is a professional services business which focuses on supporting software product owners in the protection of their copyright. As an organisation we partner with our clients to identify the unauthorised usage of their products and help to facilitate a commercial solution between the user and the owner of the product. The effects of software piracy have economic and social impacts on the day-to-day lives of all people. Unlicensed and unregulated software usage could result in safety, security, reputational, and cyber risks to the end user of the products and materials.Our clients use various methods to detect and identify third parties who make use of software without authorisation. We leverage this information to build understanding in respect of the landscape around software and its use in the full value chain from concept through to delivery.(Technical on-the-job training is provided.)Role Location: The role is based in our Cardiff (UK) office, and flexible working from home is possible following initial onboarding and training which is all conducted from the office. All flexible working arrangements are reviewed annually and subject to change.Role and ResponsibilitiesWe are currently seeking a French speaking candidate (must be fluent in French - Speaking, reading, writing, translating) preferably with legal/paralegal experience or training, and strong skills in data analysis, negotiation, and communications to join our team as a Compliance Officer.The Compliance Officer will be focused on managing cases on software piracy (all training provided) to coordinate the engagement with infringing parties and supporting the process of compliance including negotiating a commercial agreement.The ideal candidate will have a keen attention to detail, be driven by logic, data, accuracy, and precision, and be able communicate professionally and efficiently with third parties, such as legal partners, clients, and opposing parties to a transaction. They will also be able to manage potentially contentious engagements and de-escalate them where needed, to reach a cohesive and effective solution during negotiations.Overview of skills and experience required: The advertised remuneration range is aligned to having a minimum of 3, up to 6, years of relevant experience (relevant referring to the ability to transfer skills into the software piracy compliance role, such as experience as a commercial or contract paralegal, auditing, negotiation and sales, business analysis and reporting, customer relationship management, and/or software client success management).Excellent communication skills, with the ability to communicate effectively and proactively with their direct reports, peers, clients, and leadership team.Competency in the full MS Office suite, online research etc. The successful candidate will be expected to draft reports and manage data in packages such as, but not limited to, MS Word and MS Excel from the offset. (Experience in CRM, ERP, and Case Management Systems is a bonus but not a requirement).Experience in compiling reports on information gathered and present clearly and concisely is essential for the role.Ability to apply a structured approach to decision-making and problem solving supported by written rationales.Conduct quality control assessments of cases being managed, including the evaluation of evidence, investigation scope, and presentation.Work cohesively with colleagues to ensure the successful delivery of services to clients (i.e. supporting and guiding client account managers on the departments area of specialisation, liaising with the legal team to establish the correct engagement approach, etc.)Manage a case pipeline along the established workflow for the client, to achieve successful closure of each case.Have a refined negotiation skills to be able to engage with the infringing party and negotiate a commercial closure of a deal.Proactively research and understand the client's product range and market.Maintain accurate and timely records of investigative actions to a high standard on all matters.Actively participate in the delivery of investigative training to mentor and develop less experienced investigators. Competencies Proficient in effectively leveraging online and digital resources, including internet and open-source channels, to investigate and verify leads related to software piracy.Possesses knowledge of data privacy regulations.Have good oral communication skills adapting to the different countries and cultures within which our license compliance work is conducted (we engage globally).Maintains a high standard of written communication, providing concise and relevant reports for both internal and external consumption.Proactive listening skills.Must understand the importance of being a team player both internally and externally with clients and partners, and understands the importance of a cross country / cultural team ethic (cultural sensitivity/awareness, and client relationship management).Operate with honesty and integrity.Demonstrates strong organisational skills in managing complex investigations.Language skills (desirable but not essential). Qualifications and Education Requirements Educated to degree level or equivalent or equivalent experience. Applications must submit a CV which must include a direct email contact. CV's will be reviewed on a rolling basis and successful applicants will be contacted for an interview with the department leads.The remuneration range is based on relevant experience for the role. We are willing to consider candidates with less or more experience, and discuss an appropriate remuneration, however French language and legal/compliance experience is a must.Job Types: Full-time, PermanentPay: £25,500.00-£30,200.00 per yearBenefits: Additional leaveSick pay Schedule: Monday to Friday Ability to commute/relocate: Cardiff, CF10 4BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you require visa sponsorship at any point during your employment? Education: Bachelor's (preferred) Experience: Business analysis: 3 years (preferred)Compliance management: 3 years (preferred)Negotiation: 3 years (preferred)Legal: 3 years (required) Language: French (required) Work authorisation: United Kingdom (required) Location: Cardiff, CF10 4BY (preferred) To apply please attach your CV to the link provided.(No agencies) ....Read more...

Business Systems Analyst (Sr) - FICO & RAR

JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR). The scope of responsibility is for Tremco Americas operations all business, all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree in finance or accounting is preferred. SAP Certification in RAR and related discipline or equivalent training Practical Work Experience Required: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-50%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...