Customer Service Advisor
Location: Newry,Down
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.
The Role:
As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional customer service and operational efficiency.
Responsibilities:
* Serve as the primary point of contact for customers, addressing their needs courteously.
* Manage service schedules and database efficiently.
* Coordinate PSV appointments and workshop job cards.
* Conduct outbound sales and customer care calls, nurturing key customer relationships.
* Generate maintenance contract quotes and sales.
* Collaborate with Workshop Foreman for job planning and efficiency.
* Communicate additional work requirements to customers, providing accurate quotations.
* Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
* Perform general administration tasks, including report generation, paperwork management, and word processing.
Requirements:
* Previously worked as a Customer Service Advisor or in a similar role.
* GCSE level education, including Maths and English.
* Strong administration and organisational skills.
* Skilled in computer operations.
* Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
* Prior mechanical knowledge would be beneficial.
* Full UK driving licence.
Benefits:
* Health insurance
* Life insurance
* Bonus scheme
* Pension scheme
* Office perks
* Free parking
* Free work laptop
* Cycle to work scheme
* Employee development programs
* Gym membership or wellness programs
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, service representative, customer service, vehicle, automotive, job, service executive
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Resolve Recruitment are looking for an ambitious and results orientated Business Development Executive to join our client's fast-growing company who are currently going through ambitious global growth plans.
The candidate will be a highly motivated individual with an appetite for success and a consultative approach to prospecting.
You will act as a lever between our client's Marketing and Sales teams – originating new qualified pipeline opportunities pipeline progression of leads. Your role will be focused on converting Marketing Qualified Leads to Sales Qualified Leads and seeking new prospects in line with the target markets set out by the company. You will also be responsible for contacting and developing relationships with potential customers.
To be successful in this role, you should have previous experience of creating and moving leads through the pipeline against a quota. You will be comfortable engaging all levels of organisations including Director level and C-Suite.
Responsibilities
Prospecting and opportunity qualification activities – you will work independently as well as supporting others to engage with prospects through multiple mediums such as outbound calling, email and social media
Assist the Marketing team with lead generation / demand generation activities in line with strategic goals
Present Analytics Engines services / solutions to potential clients in a standardised and compelling way
Identify key decision-makers, determine buying readiness and timelines
Build long-term trusting relationships with prospects and show tenacity in proving value to them
Proactively seek new business opportunities in the market
Create account maps and strategise with Senior Sales Executives on approach and traction to new business opportunities
Report to the Head of Commercial Marketing on (weekly/monthly/quarterly) sales results
Stay up-to-date with new services and new pricing/payment plans and market knowledge
Sales support where needed
Requirements and skills
4 years + proven work experience in a Business Development Representative or Sales Executive role in the Software/ Technology Industry
Hands-on experience with multiple sales techniques
Track record of achieving sales related KPIs
Experience with maintaining and optimising CRM software (preferably Hubspot)
Understanding of sales pipeline and sales performance metrics
Excellent written and verbal communication skills
Ability to deliver engaging presentations and provide appropriate marketing collateral for prospects and clients
BSc degree in Business Administration or relevant field
Personal Attributes
Dedicated and self-driven
Customer focused with excellent communication and interpersonal skills
Excellent verbal and written communication with an agreeable phone manner
Ambitious, confident, enthusiastic individual with a “can-do” attitude
Benefits
You will be joining a dynamic and innovative company at an exciting time in its growth.
A competitive salary subject to negotiation based on experience
Flexible holidays and 32 days annual leave (pro rata for part-time role; and including public holidays).
Up to 10 days annually of additional unpaid leave (pro rata for part-time role).
Flexible working around core hours.
Pension scheme.
Choose from private health insurance scheme or gym membership.
Support for personal charitable time.
Weekly knowledge sharing presentations and regular company outings.
Monthly acknowledgement of outstanding staff and regular celebrations of company success.
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Residential Property Solicitor or Fee Earner Ashford, Kent Permanent – Full-Time, Office BasedCompany Benefits:
Personal Development is key with this firmUp to 30 days holiday plus paid bank holiday (pro rata)Additional (discretionary) holiday at ChristmasDiscretionary bonus schemePrivate Medical InsurancePension Scheme (salary sacrifice)Staff concessions for Conveyancing and Private Client workEmployee Assistance Programme (EAP)Childcare VouchersEye Care VouchersParking Permits (payroll deduction)
Are you a Residential Property Solicitor or Fee Earner (FCILEx)?Would you like to work for an established, growing law firm who put their employees first?Are you a hardworking, capable individual with the ambition to do well and progress?Maybe you are a Residential Property Solicitor or Fee Earner (FCILEx), thinking of relocating to the heart of the Kentish countryside but still want easy access to London?There could be no better law firm to work for than this well-established, growing business based in central Ashford, just 30 minutes from the Capital!MAIN JOB PURPOSE of Residential Property Solicitor or Fee Earner:
To undertake residential conveyancing work.KEY JOB DUTIES Residential Property Solicitor or Fee Earner:Manage own caseload of freehold and leasehold transactions; both sales and purchases including new build and help to buyDealing with re-mortgagesPreparing and advising on transfers of equityPreparing and advising on residential tenancy agreementsAssist in the identification and development of new business opportunities for the department, through networking with local estate agents and other referrersAttending various public events in the local community as the Department’s representative.Attending property department meetings and such training courses as determined by Head of DepartmentCompliance with the Firm's routine accounts and administrative disciplinesSubject to work volumes, provide own secretarial services including typing, filing, photocopying, in connection with these duties.
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
Residential Property Solicitor or Fee Earner Ashford, Kent Permanent – Full-Time, Office BasedCompany Benefits:
Personal Development is key with this firmUp to 30 days holiday plus paid bank holiday (pro rata)Additional (discretionary) holiday at ChristmasDiscretionary bonus schemePrivate Medical InsurancePension Scheme (salary sacrifice)Staff concessions for Conveyancing and Private Client workEmployee Assistance Programme (EAP)Childcare VouchersEye Care VouchersParking Permits (payroll deduction)
Are you a Residential Property Solicitor or Fee Earner (FCILEx)?Would you like to work for an established, growing law firm who put their employees first?Are you a hardworking, capable individual with the ambition to do well and progress?Maybe you are a Residential Property Solicitor or Fee Earner (FCILEx), thinking of relocating to the heart of the Kentish countryside but still want easy access to London?There could be no better law firm to work for than this well-established, growing business based in central Ashford, just 30 minutes from the Capital!MAIN JOB PURPOSE of Residential Property Solicitor or Fee Earner:
To undertake residential conveyancing work.KEY JOB DUTIES Residential Property Solicitor or Fee Earner:Manage own caseload of freehold and leasehold transactions; both sales and purchases including new build and help to buyDealing with re-mortgagesPreparing and advising on transfers of equityPreparing and advising on residential tenancy agreementsAssist in the identification and development of new business opportunities for the department, through networking with local estate agents and other referrersAttending various public events in the local community as the Department’s representative.Attending property department meetings and such training courses as determined by Head of DepartmentCompliance with the Firm's routine accounts and administrative disciplinesSubject to work volumes, provide own secretarial services including typing, filing, photocopying, in connection with these duties.
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...