Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services?
This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area!
The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities:
Direct research on potential technology solutions.
Keep current with the latest technologies.
Practice asset management for IT hardware, software, and equipment.
Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems.
Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates.
Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems.
The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with:
Strong, proven Cisco networking hands-on skills.
Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include –
O Image deployment
O Virtualisation (VMware)
O Data Protection (Veeam)
O BAU & troubleshooting
O MFA configuration
O Disk encryption technologies
O Patching
Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow.
APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to CGilbert@RedlineGroup.Com or call on 01582 878 807 or 07961 158 782....Read more...
IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support – covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level – shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension....Read more...
Business Analyst | Telecoms | Gibraltar | Office based
Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.
As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.
What's on offer to you?
Exciting Telecoms company with growth plans
Lots of new projects
Working with the senior management team
What You Will Be Doing
Operationally maintain and continuously improve the functions within the business or technical domain
Dimension in line with business requirements
Apply best practices as defined by standardisation committees, industry bodies, and vendors
Track vendors’ technology evolutions and lifecycle
Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain
Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain
Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives
Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company
Business Process Analysis
Analysing and optimizing business processes related to telecommunications services such as:
Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)
Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)
Product lifecycle management (Product introduction, Maturity, decline and end of life stages)
Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)
Identifying areas for improvement and recommending solutions
Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:
Concept to Market (C2M)
Lead to cash (L2C)
Trouble to resolution (T2R)
What You Will Need to Succeed in This Role
5+ years’ experience in a Business Analyst role
Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale). An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist
Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)
ITIL / eTOM models
Experience with Agile, Scrum
Keywords: Business Analyst | Gibraltar | Agile | Telecoms....Read more...
Business Analyst | Telecoms | Gibraltar | Office based
Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.
As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.
What's on offer to you?
Exciting Telecoms company with growth plans
Lots of new projects
Working with the senior management team
What You Will Be Doing
Operationally maintain and continuously improve the functions within the business or technical domain
Dimension in line with business requirements
Apply best practices as defined by standardisation committees, industry bodies, and vendors
Track vendors’ technology evolutions and lifecycle
Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain
Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain
Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives
Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company
Business Process Analysis
Analysing and optimizing business processes related to telecommunications services such as:
Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)
Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)
Product lifecycle management (Product introduction, Maturity, decline and end of life stages)
Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)
Identifying areas for improvement and recommending solutions
Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:
Concept to Market (C2M)
Lead to cash (L2C)
Trouble to resolution (T2R)
What You Will Need to Succeed in This Role
5+ years’ experience in a Business Analyst role
Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale). An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist
Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)
ITIL / eTOM models
Experience with Agile, Scrum
Keywords: Business Analyst | Gibraltar | Agile | Telecoms....Read more...
Development & Integration Analyst | Telecommunications | Gibraltar office based
Development & Integration Analyst required for an exciting telecommunications company based in Gibraltar.
What's on offer to you?
Genuine career progression
Great benefits
Lots of exciting new tech projects
What You Will Be Doing
Be a software engineer, in relation to a specific remit of technology, infrastructure, software or services.
Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within technical remit.
Be responsible for the quality and performance of all functions within technical remit.
Coordinate and assure security aspects of all functions within technical remit.
Be responsible for drafting, collating, and maintaining a repository of documentation in relation to specific remit.
Carry out functions, competently and diligently, as detailed above.
Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to specific remit.
Execute multi-year roadmaps that align to the technical strategy and business objectives.
Develop within the specific area of technology, infrastructure, software or services, as determined by the Company.
Form part of on-call roster, if operationally mandated.
What You Will Need to Succeed in This Role
Execution of the end-to-end software development lifecycle, including design, development, testing, deployment, and maintenance of software systems.
Implementation of software development and integration best practices, processes, and methodologies, to ensure consistency and compliance based on ISO27001 standards across all projects.
Drafting and maintaining technical documentation, including system design specifications, user manuals, and testing plans.
Conducting peer reviews and providing technical guidance.
Developing software systems, applications, scripts and tools, using relevant programming languages and technologies.
Ensuring that systems are secure, scalable and performant, and that they comply with relevant regulations and standards.
Support the Operational Business Intelligence sections in the department by providing the relevant technical assistance.
Support existing software platforms running on a multitude of different programming languages and stacks (Python, Bash, Django, Celery, Flask, HTML, Java Script, Oracle, PostgreSQL and MySQL)
Keywords: Development & Integration Analyst |Gibraltar | Telecommunications....Read more...
JOB DESCRIPTION
DAP is looking to hire IT Service Desk Analyst based at Dallas, TX, and supporting Dallas plant & Garland Distribution Center. The IT Service Desk Analyst is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the management and analysis of currently deployed technology and provide recommendations for future improvements and optimizations.
Responsibilities
End User Activity
Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization. Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution. Install, maintain and support end user software.
End Point Activity
Manage the end point lifecycle process and make recommendations for optimization. Lead efforts, and provide guidance on, defining the future end point strategy. Manage the configuration of new end points (laptop, desktop, RF). Manage End Point vendor relationships.
General IT Duties
Maintain a working relationship with people of varying personalities. Participate in monthly maintenance downtime as needed. Participate in on-call support rotation. Assist with other facets of IT Infrastructure operations as needed.
Requirements
Associate degree or specialty technical training required. 1 to 2 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices. 1 to 2 years of technical knowledge of Microsoft Windows and MAC OS operating systems. 1 to 2 years of experience with troubleshooting the Microsoft Office suite of applications. Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Problem solver will need to analyze cause and effect relationships as they relate to IT Operations. Ability to successfully manage relationships with people that have varying personalities. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Title: Credit Analyst
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Review and approve customer orders through credit procedures and collect on assigned past due accounts
Essential Functions:
Review orders that are on credit hold status and make necessary arrangements to approve those orders. Customer - request and review bank/trade references, Dun & Bradstreet credit reports, and if necessary financial statements. Set credit limit or submit to proper authorized person for credit limit approval. Ongoing Customer - depending on customer credit history, size of order, and location of job, sometimes may have to request and obtain bonding information, joint check agreements, guarantee of payment, personal guarantees, and file Preliminary Notice of Intent in the states required. Investigate customers with held orders that have past dues or are over their limit. Determine action to be taken by using judgment when general guidelines indicate what is to be done. May refer to Credit Manager. Contact customers whose accounts are past due, according to the "aging report". Follow up with past due customers regularly. Prepare files for AR accounts that need to be placed with an outsourced collection agency, or for filing bond claims, mechanics liens, or other legal claims. Reconcile customers' accounts timely to keep customers accounts up to date. This position works and communicates closely with customer service, sales, and accounting departments, in addition to Carboline customers, so strong verbal and written communication required. Perform additional duties as assigned Commit to the Company's safety and quality programs.
Requirements:
High School Diploma or equivalent 1 year Collections experience
Desired Qualification:
Associate or Bachelors in Accounting, finance, business Strong Microsoft suite 3-5 years of credit experience. Critical thinking, strong communicator, problem solver
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. This position will also have the option to work from home 1 day per week after 6 months.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online!....Read more...
