IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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We have opportunities in London to join Post Trade and be aligned to the LCH – Operations Team, and Post Trade Solutions. During our recruitment process, we will get to know your skills and interest and how they align with the needs of the business, to allow us to place you in the right team.
What we offer:
Work as a team to contribute towards projects with a focus on developing your knowledge to cleansing, aggregating and analysing data as you work across a variety of tasks.
Learn and apply industry-specific knowledge and techniques under the guidance of experienced professionals.
Progress through a development journey aiming to build foundational skills that are key for your future success.
Tailored induction and ongoing skills and knowledge sessions to help you build understanding of LSEG and bridge the gap between education and the workplace.
Connect with the wider early careers community and opportunities to contribute to the wider society via CSR initiatives and volunteering opportunities.
Studying an apprenticeship, you will need to meet the below criteria:
Be over 18 years of age
Live in England
Not already be in full-time education at the point of start date.
Achieved level 3 Qualification (Apprenticeship/A-Levels/BTEC etc.)
5 GCSEs including English and Maths at Grade 4 (C)
Not be entered for a qualification of the same type, content and level as that of this qualification
Training:
L4 Business analyst Apprenticeship Standard
Training Outcome:LSEG is at the forefront of Post Trade – a fundamental part of the financial and transactional services that support and enhance the development of businesses and economies across the world. We partner with clients through the trading cycle, so they can confidently explore, and innovate as situations change. Our division ensures financial stability, supporting clearing and reporting obligations, providing risk, balance sheet management and financial resource management solutions.
Our multi-national clearing houses LCH Ltd (London) and LCH SA (Paris) offer a range of clearing services for a diverse range of assets classes including equities, fixed income, FX and credit default swaps (CDS).
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.Employer Description:LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working....Read more...
About the Role:
We are seeking an experienced Level 2 Support Analyst to join a dynamic IT team in Queensland. This role is ideal for a highly skilled professional with strong technical expertise, excellent problem-solving skills, and a passion for providing exceptional IT support. You will be responsible for handling escalations, assisting Level 1 technicians, managing IT infrastructure, and ensuring smooth IT operations within the organization.
Key Responsibilities:
Provide Level 2 technical support and troubleshoot IT issues efficiently.
Assist Level 1 technicians and escalate issues to Level 3 when necessary.
Maintain and support network infrastructure, including firewalls, switches, and PCs.
Administer and support Microsoft Intune and Azure environments.
Perform hardware imaging and asset management.
Monitor and manage IT service tickets, SLAs, and ITSM systems.
Work closely with internal stakeholders to ensure seamless IT support.
Apply ITIL best practices for incident, problem, and change management.
Provide exceptional customer service and maintain strong communication with end users.
Key Requirements:
8+ years of experience in IT support.
Advanced knowledge of TCP/IP, Linux OS, and Windows Operating Systems.
Strong expertise in networking, hardware stacks, firewalls, and security protocols.
Proficiency in Microsoft Intune and Azure administration.
Demonstrated experience in IT asset management and imaging.
ITIL and ITSM experience, with a strong understanding of SLA management.
Ability to manage stakeholder expectations and provide effective IT solutions.
Strong communication skills and a team-oriented mindset.
What’s in It for You?
Work with a dynamic and supportive IT team.
Gain valuable experience in a fast-paced IT environment.
Competitive contract rate.
Opportunity to expand your technical expertise and career growth.
If you're a Level 2 Support Engineer looking to take the next step in your career, we’d love to hear from you!
If you think this would be the ideal next role for you and you have the desired experience, then please click on the link below or send your resume directly to Nick at nchua@parityconsulting.com.au
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
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