Construction Resident Liaison Officer - Glasgow - Up to £35,000 plus company vehicle A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement. Key Responsibilities: Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work. Communicate project timelines, potential disruptions, and progress updates effectively to residents. Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits. Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary. Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery. Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work. Maintain accurate records of interactions, issues, and resolutions for reporting purposes. Ensure residents' health, safety, and welfare are considered at all stages of the project. Assist in the development of social value initiatives, fostering positive relationships between the company and the community. Requirements & Skills: Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services. Strong communication and interpersonal skills with the ability to handle sensitive situations professionally. Knowledge of construction processes, housing regulations, and health & safety considerations. Ability to work independently and as part of a team, with excellent organizational skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable. Full UK driving licence and willingness to travel between sites if required. Benefits: Competitive salary and benefits package. Opportunity to work on meaningful community-focused projects. Career development and training opportunities. Supportive and dynamic work environment.....Read more...
Have a passion for making a difference in the lives of those at risk of homelessness? Be part of a busy vital team where you'll be part of a dedicated team creating positive change throughout Conwy, while developing your own skills and experiences too. In the Homeless Prevention Officer role, you will be:
Delivering housing support & interventions, developing personal plans, and use practical measures like mediation, advocacy and referrals to prevent or relieve homelessnessProviding advice, information, and signposting to additional services tailored to the needs of each service userCollaborating with local agencies, landlords, and community organisations to secure housing options and support services Maintaining detailed records and managing case records and documentation securely and accurately Taking services into the community through home visits, outreach activities, and participation in multi-agency meetings to address housing challenges collaboratively
In the Homeless Prevention Officer role, you will need:
Previous housing experience including case managementA strong understanding of housing legislation, particularly the Housing (Wales) Act 2014Problem-solving and organisation skills with a passion for helping people Excellent communication, advocacy, and collaboration skillsRespect confidentiality and handle personal data responsibly under GDPR
What's on offer:
Competitive pay starting from £16.37 per hour, with overtime and holiday payFull-time working hours - Monday to FridayOffice based in Colwyn BayTemporary assignment until the end of September 2025 initially.
If you’re ready to bring your skills to this rewarding role, please get in touch today! ....Read more...
Job Title: Tenancy Management Officer Contract: Full Time Permanent Salary: £32,900.00Location: Hale Village Tottenham Hale
About OutwardOutward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
About the RoleAre you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach, some new ideas and a commitment to providing services that support our client groups?
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.
Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short-term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.
As a Tenancy Management Officer, you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.
You will also be able to effectively manage tenancy breaches, including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with the Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative and IT skills and a commitment to excellent customer service.
This role is available as a full-time post of 38 hours per week.
BenefitsWe value our staff and offer a comprehensive benefits package, including:• 25 days annual leave (excluding Bank Holidays)• Comprehensive Learning & Development Programme• Cycle-to-Work Scheme• Employee Assistance Programme (Health Assured)• Pension Scheme and Death in Service Benefit
If you meet the requirements, click apply to receive submission details by email.
The closing date for all applications is on the 06th of April 2025 however, it is only an indicative date.
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.....Read more...
Job Title: Tenancy Management Officer Contract: Full Time Permanent Salary: £32,900.00Location: Hale Village Tottenham Hale
About OutwardOutward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
About the RoleAre you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach, some new ideas and a commitment to providing services that support our client groups?
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.
Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short-term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.
As a Tenancy Management Officer, you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.
You will also be able to effectively manage tenancy breaches, including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with the Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative and IT skills and a commitment to excellent customer service.
This role is available as a full-time post of 38 hours per week.
BenefitsWe value our staff and offer a comprehensive benefits package, including:• 25 days annual leave (excluding Bank Holidays)• Comprehensive Learning & Development Programme• Cycle-to-Work Scheme• Employee Assistance Programme (Health Assured)• Pension Scheme and Death in Service Benefit
If you meet the requirements, click apply to receive submission details by email.
The closing date for all applications is on the 06th of April 2025 however, it is only an indicative date.
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.....Read more...
Senior Client Services Officer (Housing - Maternity Cover)North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the North West of England.Salary & Benefits:
Salary £41,448 per annum plus essential car user allowance £2010 (pay award pending)30 days leave (includes three concessionary days at Christmas), flat rate bonus performance reward scheme, enhanced defined contribution pension scheme (8.5% employers’ contribution) and employee health cover
This is a fixed term contract for 9 months, with the possibility of an extension if required.We are looking for a dynamic, enthusiastic, and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool.Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our members. Your responsibilities will include:
Delivery of housing management services including lettings, rent arrears control, void control, and tenancy managementManagement and supervision of staffWorking closely with member organisations to maintain positive relationships and build trustProviding administrative support and guidance to our member organisationsProduction of reports for members committee meetingsAttendance at members evening and daytime committee meetings
This is a challenging and demanding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality, professional services to our members.Essential Qualities include:
Minimum of 12 months’ experience providing housing management servicesManaging projects and complex caseworkManagement or supervision of staffGood standard of general education, literacy, and numeracyGood written and oral communication skillsKnowledge of housing legislation and good practiceAbility to produce high quality reportsAbility to work under pressure and meet deadlinesGood IT skillsCommitment to high standards of service delivery
We are a learning organisation and will support staff undertaking relevant professional qualifications.Applicants must have a full driving licence and the use of a car.How to ApplyIf you would like to apply, please submit an up-to-date CV and covering letter to the link provided by 3pm on Monday 24 March 2025. Once you apply, you will then receive an email with the detailed JD & Person Specifications which will help you construct your covering letter.Your covering letter should be no more than two pages long, explaining why you wish to be considered for the position and state how you will use your skills and experience to fulfil this role.Dates of interviews will be confirmed to shortlisted candidates. If you have not been contacted by Wednesday 26 March 2025, please assume that you have not been shortlisted for interview.We are committed to equality and diversity and welcome applications from all sections of the community.No Agencies pls!....Read more...
We are looking for skilled a officer who is competent, enthusiastic and highly motivated to fill the below posts within our Environmental Protection Team
Your duties will include investigation and response to complaints in relation to allegations of statutory nuisance, assess and approve s.61 applications, permitting and responding licensing consultations.
You must have working knowledge and understanding of the nuisance provisions of the Environmental Protection Act 1990, knowledge of Licensing legislation and have excellent communication skills, both verbally and in writing.
Purpose of the role
To protect and improve health by the discharge of the functions and duties in one of the specialist areas of activity within Environmental Health.
To investigate, assess and act upon complex issues relating to Environmental Protection, Housing and Commercial issues and determine the most appropriate course of action. Including preparation of cases for enforcement action and instigation of legal proceedings. To provide technical evidence in court proceedings, tribunals and Public Inquiries.
To carry out inspections and enforcement work in within the specialist areas.
To provide advice and training for EH Technical Officers and in some cases taking the lead for cases.
To report directly to the Head of Section/Deputy Director, Members and Members of Parliament where required.
To liaise effectively with members of the public, businesses, other departments and other agencies.
The officer is expected to work on their own with minimal direct supervision and will support the team manager.
To support and participate in proactive initiatives to improve service standards and the quality of life for people living and working in Bexley.
To deputise for the Team Leader and make decisions on his/her behalf when required.
Responsibilities
To protect and improve health by the discharge of the functions and duties in one of the specialist areas of activity within Environmental Health.
To investigate, assess and act upon complex issues relating to Environmental Protection, Housing and Commercial issues and determine the most appropriate course of action. Including preparation of cases for enforcement action and instigation of legal proceedings. To provide technical evidence in court proceedings, tribunals and Public Inquiries.
To carry out inspections and enforcement work in within the specialist areas.
To provide advice and training for EH Technical Officers and in some cases taking the lead for cases.
To report directly to the Head of Section/Deputy Director, Members and Members of Parliament where required.
To liaise effectively with members of the public, businesses, other departments and other agencies.
The officer is expected to work on their own with minimal direct supervision and will support the team manager.
To support and participate in proactive initiatives to improve service standards and the quality of life for people living and working in Bexley.
To deputise for the Team Leader and make decisions on his/her behalf when required.
To present timely and relevant advice and information to Members and to ensure that Team Leaders/Managers are briefed on major and sensitive issues.
To be fully conversant with relevant statutory provisions and the constitution, processes and procedures; to develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post.
To establish and develop effective working relationships and productive partnerships with all the relevant partners, including those in e.g. Police and other regulatory agencies, housing providers, Independent and voluntary section.
Essential
Officers would be expected to have a minimum of three years’ working in Environmental Health as an RSO or equivalent that is relevant to the job and meet the requirements below:
Knowledge of major legislative, social and economic issues relevant to the job.
Experience of using ICT packages e.g. Word, Excel and the complaint management system
Officers would be expected to be able to deal with a range of cases, including work carried out by an EHO.
Proven ability to deal with complex and difficult cases.
Understanding of supporting legislation/best practice.
Experience of managing own case load.
Experience of serving notices, drafting prosecution files and attending court.
Ability to travel throughout the Borough.
....Read more...
Resident Liaison Officer (RLO) - Glasgow - £30,000 - £35,000 DOE The Resident Liaison Officer (RLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The RLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be office based in Glasgow however travel throughout Scotland would be expected part of this role. Hours of work: Monday - Friday 09.00 - 17.00 Key Responsibilities: • Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts. • Develop and maintain positive relationships with residents, building trust and ensuring satisfaction. • Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents. • Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work. • Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders. • Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards. • Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates. • Mediate any complaints, following up with residents to ensure issues are resolved promptly. • Ensure that any special requirements or accommodations needed by residents are communicated to the project team. Skills & Qualifications: • Experience in a resident-facing role, customer service, or similar position, preferably within construction, property management, or housing sectors. • Excellent communication and interpersonal skills, with a strong ability to listen and empathize. • Highly organised with strong attention to detail. • Ability to work independently and as part of a team. • Problem-solving skills and a proactive approach to handling resident concerns. • Knowledge of health and safety regulations is a plus. • Proficiency in Microsoft Office Suite and familiarity with project management software is desirable. Salary & Benefits: • Salary DOE £30,000 - £35,000 • 28 days holiday • Opportunities for professional development and advancement....Read more...
Tenant Liaison Officer (RLO) - Glasgow - £30,000 - £35,000 DOE The Tenant Liaison Officer (TLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The TLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be office based in Glasgow however travel throughout Scotland would be expected part of this role. Hours of work: Monday - Friday 09.00 - 17.00 Key Responsibilities: • Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts. • Develop and maintain positive relationships with residents, building trust and ensuring satisfaction. • Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents. • Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work. • Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders. • Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards. • Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates. • Mediate any complaints, following up with residents to ensure issues are resolved promptly. • Ensure that any special requirements or accommodations needed by residents are communicated to the project team. Skills & Qualifications: • Experience in a resident-facing role, customer service, or similar position, preferably within construction, property management, or housing sectors. • Excellent communication and interpersonal skills, with a strong ability to listen and empathize. • Highly organised with strong attention to detail. • Ability to work independently and as part of a team. • Problem-solving skills and a proactive approach to handling resident concerns. • Knowledge of health and safety regulations is a plus. • Proficiency in Microsoft Office Suite and familiarity with project management software is desirable. Salary & Benefits: • Salary DOE £30,000 - £35,000 • 28 days holiday • Opportunities for professional development and advancement....Read more...
About The RoleA very exciting opportunity for an individual to join our team to help provide support to our residents across our 3 sites in Weston Super Mare and Clevedon.Do you want a job that is rewarding and enables you to make a real difference whilst utilising your excellent organisational skills? Do you want a job that is varied where no day is the same? Do you want to be part of a great and dedicated team? If so, this is the job for you!Our Housing Management Officer provides an efficient, responsive and sensitive housing management service for new and existing residents within our North Somerset Services to include:Overseeing repairs and maintenance to the buildings;Overseeing health & safety and compliance;Providing general administrative support to the Management team to include financial transactions, invoicing, stock control and ordering supplies.Overseeing the management of residents rent arrearsAbout The CandidateYou will:Instinctively work in a manner that aligns fully with Salvation Army Homes values; demonstrating energy and passion, along with a positive, can-do attitude in your daily contribution to transforming lives.Have experience in a similar role or within administration with excellent organisational skills and IT skills.Have knowledge of Health & Safety in the Workplace and GDPR regulations.Be a great communicator, building trusting and professional relationships.Be passionate about making a difference and thrive in a fast paced environment.Be committed to safeguarding and promoting the welfare of vulnerable adults, children and young people.Be able to participate in our on-call rota.Possess a full driving license and access to a vehicle to use to travel between sites in North Somerset.We really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits in addition to the above salary package. This includes:
£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
To attend meetings and/or training as set out by the training provider at the start of the apprenticeship.
Support with the setting of energy and environmental targets and monitoring effectiveness of energy efficiency measures to enable the council to meet its net zero carbon target by 2030.
Report all changes in energy efficiency and carbon use to the relevant officer within the service section and external partners / funding bodies.
Assisting with the Salix Finance and wider carbon reduction projects, to include project administration and working with the Energy Manager and wider delivery / project management team to ensure projects are delivered effectively.
Carrying out energy surveys in City Council property portfolio and assets.
Training:
Studying towards the Level 3 Junior Energy Manager Apprenticeship.
Internal induction programme when starting employment with us.
The training schedule has yet to be agreed upon, further details will be made available at a later date.
Training Outcome:Upon completion, you will be a qualified Junior Energy Manager.
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council and help make sure you are ready for a wider job search.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
To support the planning, organisation, delivery and facilitation of library, arts and heritage activities and events within library buildings, the wider community and with internal and external partners.
To carry out a range of clerical and administrative duties to ensure an effective and efficient service for library, arts and heritage customers.
To engage with residents to use a range of libraries, arts and heritage services, promote reading and the borrowing of books, engagement and attendance at events, supporting the Council’s health, wellbeing and Thrive priorities to be achieved.
To work with colleagues in the Library and Arts team to write marketing copy for activities and promote events through council and external channels.
To provide support to a wide range of customers and have the ability to occasionally deal with challenging behaviour.
To deliver an efficient and effective day-to-day service provision, and delivery of a high-quality service to ensure a welcoming environment where customer needs are met.
To provide library users with IT support and guidance.
To advocate, engage and support artists to encourage a strong cultural sector in Gateshead.
To support in the evaluation of activities and events, including collating reports, data and case studies for internal and external reporting.
To provide information and support to residents, following guidance from a supervisor on duty, signpost them to the relevant services, agencies and professionals such as housing, unemployment, debt/finance and health to encourage all residents to thrive.
To ensure the general health and safety of activities and buildings and report areas of concern to the manager on duty.
To maintain good conduct, attendance and timekeeping, and a good quality of work at all times.
Such other duties allocated which are appropriate to the grade of the post.
Training:Working towards a Level 3 Cultural Learning and Participation Officer apprenticeship standardTraining Outcome:Possible progression for the right candidate Employer Description:Gateshead Libraries, Arts and Heritage deliver a cultural programme through 8 libraries and other community venues across Gateshead. We deliver a programme of events to encourage a love of reading and to promote creativity to audiences of all ages. We work in community settings and with other partners including schools. Our digital offer of free internet access and support with digital skills also includes a programme of creative digital activities including coding and use of new technologies in our MakerPlace at Gateshead Central Library. Gateshead Archive has a unique collection and a wide heritage programme. The Arts Development Team delivers a programme of exhibitions, workshops and events to encourage communities to explore their creativity. The team work with other cultural partners and artists to deliver a participatory programme to support wellbeing through creativity. See gatesheadlibraries.com to find out moreWorking Hours :Mon-Fri with some evening and weekend workSkills: Communication skills,Customer care skills,Presentation skills,Team working,Creative,Initiative....Read more...
