Helpdesk Administrator - Plaistow, London(E13) - Up to £28,000 per annum Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in Plaistow, London. The successful candidate will have a proven track record in Facilities Management with an Administration / Helpdesk role. Your duties will include all aspects of Helpdesk, day to day Administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails. In return the company is offering a competitive salary, private healthcare, further training, and the opportunity to work for a great company!Hours of work Temp to Perm Monday to Friday 08:00am to 17.00pm 1 hour break Key duties & ResponsibilitiesThe role involves all aspects of Contract support and some Help Desk duties including planning works and liaison with engineers, subcontractors, and clientsReceive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Booking in a high volume of reactive and PPM tasks in a fast-paced environment.Check and maintain FM Helpdesk InboxPlanning engineers’ days in a logical and cost-effective mannerDistributing jobs to engineers and escalating ongoing situations Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractTo work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communicationsRequirements:Previous Facilities & Maintenance Helpdesk experienceCAFM experience Excellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedPlease send your CV to Brooke at CBW Staffing Solutions....Read more...
Helpdesk Administrator - FM Provider - Crumpsall vale, Manchester - Up to £15 per hour Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company on a permanent basis. This role is based in Manchester, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 16:00pm Monday to Friday (Office based)£15.00 per hour1 month contractStarting 1st April 2024 Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your Cv to Brooke at Cbw Staffing Solutions for more information!....Read more...
Helpdesk Administrator - Cannon Street, London - £35k per annum CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Details:Monday to Friday 8:00am to 17:00pm Hybrid role Key Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Help Desk ExperienceExperience in FM General Administration CAFM knowledge Please send your CV to Paige at CBW Staffing Solutions for more information.....Read more...
Static Electrical Maintenance Engineer - Perth - Salary up to 36.5K CBW have a new opportunity for an Electrical Engineer to join a static site in Perth. The engineer will be expected to undertake pre-planned maintenance tasks, repair and refurbishment work within our various client properties and as directed provide planned, reactive and installation support to the small works team. Hours of work: The basic working week will consist of 40hrs per week based on Monday – Friday Dayshift. Duties & Responsibilities: Planned and reactive building maintenance whether specialised or general as directed and scheduled by the Engineering Helpdesk/Coordinator/SupervisorInstallation works associated with building maintenance again whether general or in line with specialist bias.Completion of maintenance and reactive job sheets, as issued and scheduled by the Engineering Helpdesk/Coordinator/SupervisorWeekly time sheet and service report sheet submission to the EngineeringHelpdesk/Coordinator/Supervisor for all PPM and reactive works done during a given period.Completion of all log books, service report sheets as required per site.Reporting of any defects found during maintenance or service attendance.Health & safety compliance including appropriate use of Personnel Protective Equipment in carrying out your duties.Qualifications:Trade qualification, City & Guilds or recognised apprenticeship - NVQ 2 or equivalent18th Edition Proven track record around LV systems Driving license ( fleet van) Salary & PackageSalary up to 35.K 25 days holiday plus bank holiday Competitive pension Access to training and development ....Read more...
We are working with a leading Facilities Management and Maintenance business based in Wrotham.
Due to ongoing success, they are currently seeking a fluent French & Dutch Helpdesk Coordinator to join their team on a full-time permanent basis to support their European business.
The Helpdesk Coordinator will provide high-quality internal support and customer service, as well as carry out day-to-day administrative tasks to a high standard.
Responsibilities will include:
• Deal with all service requests (via phone and email) for maintenance/fit out works and schedule these with European partners
• Be the first point of contact for client queries
• Manage work flow for contracts in France and the Netherlands on an in-house system
• Support the European team with any ad-hoc administration
The ideal candidate will be able to demonstrate:
● Excellent administrative, organisational, and resource management skills
● Previous customer service/helpdesk experience in a maintenance/repairs environment
● Excellent written and oral communication skills with fluency in French and Dutch
● Excellent IT skills including Microsoft Office
● A good team player with a high level of interpersonal skills
This is a fantastic opportunity to join an established business with a growing European presence that can offer ongoing career progression.
Benefits include:
25 days annual leave plus bank holidays, then an additional day at 3 years, another at 5 years, another at 10 years and 2 more at 15 years
Pension employers contribution 3%, employees 5%
Private Healthcare
Hours for this role are Monday to Friday 8am-5pm.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Job Title: Public Access Officer Location: TVP/Hampshire/Fareham
Overall Purpose of the Role: To support the Public Access function, facilitating appropriate responses to requests for information and advice, ensuring the Chief Constable’s statutory obligations are lawfully discharged.
Key Accountability Areas:
Resources: Supervise IM staff activities, including health and safety, welfare, PDR, and resources across both forces.
Strategy: Identify Information Management business risks and propose mitigation recommendations.
Delivery: Maintain, produce, and analyse performance information, records, and spreadsheets using IT systems.
Contributing: Assist in creating and delivering guidance, training, and operational procedures for information management.
Relationships: Cultivate relationships with stakeholders to improve adherence to Information Management standards.
Customer Service: Provide effective service to internal and external customers on all Public Access related activities.
Research and Analysis: Research and analyse information systems in support of information management.
Disclosure: Balance necessity of disclosure against legislative requirements, ensuring risk-assessed disclosures.
Helpdesk Support: Support the IM Helpdesk, providing specialist advice on Data Protection and Freedom of Information issues.
Data Protection: Analyse and action applications for disclosure of information held in police systems under Data Protection and Freedom of Information Acts.
Publication Scheme: Maintain the Publication Scheme and update the disclosure log.
Specialist Guidance: Provide guidance to the force(s) and public via the IM Helpdesk on all IM related matters, specifically DP and FOI.
Dimensions:
Deliver services and advice to two forces with different structures, policies, cultures, and systems.
Handle sensitive, personal, and classified information according to Information Management standards and legislation.
Travel and provide resilience between both Forces as required.
Maintain working knowledge of relevant information legislation, policy, and procedure.
Regular daily contact with members of the public and receiving complaints.
Applications made under Data Protection and FOI Acts have statutory deadlines.
Characteristics of the Role:
Expertise: Good problem-solving abilities, effective communication skills, advanced user skills in office computer applications, integrity and trust, understanding of Information Management principles and legislation, experience in relevant discipline, and staff management experience.
If you would be interested in applying for the role or would like anymore information please contact Lewis on 01772 208962 or email Lewis.Ashcroft@servicecare.org.uk. ....Read more...
Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working) ....Read more...
Assistant Systems Administrator - Cardiff£15.44 per hourContract – Full TimeDuties/Responsibilities:
To assist in the implementation and maintenance of the Children’s Services client record system, including:Systems administration and maintenanceSystems support and helpdeskSystems and data auditingSystem testing and developmentTesting of new and upgraded functionalityTo maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.To support the Children’s Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.To provide advice, practical support, assistance and expert help and guidance on a one to one basis to end users via the telephone, email and in person to staff in their day to day operation of the client record system.This will include resolving database enquiries and problems in a patient and caring manner.To provide advice, support and encourage confidence and enthusiasm in staff to develop their own knowledge and skills in their use of the client record system ensuring they keep within the required processes and guidelines on a daily basis.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency. ....Read more...
Helpdesk & Performance Manager - FM Provider - Piccadilly Circus, London - £50k per annum CBW is currently recruiting for Helpdesk & Performance Manager looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to join the team. Hours of Work:08:00am to 17:00pm Monday to FridayOffice based Key Duties:Line management of all help desk employeesManaging the end to end process of reactive call management. Logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the systemManaging excellence levels of customer service throughout the journeyManaging the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance.Daily, Weekly and Monthly reporting of helpdesk statsImprovement plans against poor performing areas.Working directly with operational teams to drive continuous improvementReviewing trends in data to understand quicker response timesBuilding process, procedure and governance planningEnsuring adherence to account KPIs and SLA metricStrategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the businessBuild governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR’s, QBR’s, ABR’s, KPI’s and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive!Build the process and procedure to operate the accountManage the integration of global IT systems to run operationsRegular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision makingTrack key internal metrics toRoll out FOR A auditing, track QHSE audits and action plans against them are being deliveredManage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are madeInternal monthly reports on QHSE, finance and strategyManage the communication for the account, from weekly updates through to regular flow through of communicationsEnsure all new hires are processed effectivelyRequirements:Experience in a business or finance environmentExperience in FM Management experience Administration Experience Accounts & Payroll experience Must be IT proficient Use of Sage and other systems Leadership and interpersonal skills Please send your CV to Paige at CBW Staffing Solutions for more information.....Read more...
Helpdesk Administrator- Leeds -Up to £26,000 DOE Are you an experienced FM administrator looking for a new challenge? Would you like a role where career progression is at the forefront? If so this may be the role for you! CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Leeds, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression opportunities and over time being paid for any work you carry out after work hours! You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours:08:00-17:00 Monday-Friday (fully in office)Key responsibilities:Management of daily requests via the CAFM system/Help deskLiaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractorsLiaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM softwareLiaise with engineer to access full scope of work necessary and produce reports/quotationsSource and Order parts/materials from suppliers where necessaryRaise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for paymentMonitor contractor performance against SLA'sAssisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documentsCheck schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managersCollate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation ManagerEnsure data for monthly reports are issued to CMUpdate WIP reports weekly for WIP meetingUpkeep of shared drive site documentationFinancial Month end pack submission with Contract ManagerPerson specification/Benefits:Relevant background in a similar role Client facing attitudeAbility to work in a fast paced environment Salary of up to £26,000 DOEOT at 1.5X/2.0X21 days plus bankCompany pensionCareer progression ....Read more...
Helpdesk Administrator-Newcastle-Up to £26,000 DOE Are you an experienced FM administrator looking for a new challenge? Would you like a role where career progression is at the forefront? If so this may be the role for you! CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Newcastle, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression opportunities and over time being paid for any work you carry out after work hours! You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours:08:00-17:00 Monday-Friday (fully in office)Key responsibilities:Management of daily requests via the CAFM system/Help deskLiaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractorsLiaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM softwareLiaise with engineer to access full scope of work necessary and produce reports/quotationsSource and Order parts/materials from suppliers where necessaryRaise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for paymentMonitor contractor performance against SLA'sAssisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documentsCheck schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managersCollate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation ManagerEnsure data for monthly reports are issued to CMUpdate WIP reports weekly for WIP meetingUpkeep of shared drive site documentationFinancial Month end pack submission with Contract ManagerPerson specification/Benefits:Relevant background in a similar role Client facing attitudeAbility to work in a fast paced environment Salary of up to £26,000 DOEOT at 1.5X/2.0X21 days plus bankCompany pensionCareer progression ....Read more...
Mobile Electrical Maintenance Engineer - Commercial Portfolio - London/M25 - Up to £43,000 + Van and Fuel Card CBW is currently recruiting for an established Electrical Maintenance Engineer to work across a commercial portfolio within London/M25. The ideal candidate will have a strong background in commercial building maintenance. In return, the company is offering a competitive salary, further training, and career progression. Key Responsibilities Carry out Electrical PPM's and reactive maintenance Carry out electrical installation works as requiredWork as part of a team utilising other skills as required.General Building Maintenance PPM and reactive Maintenance on Electrical, Mechanical and Building FabricsRespond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary.Hours of workMonday to Friday - 08:00am to 17:00pm - 40 hour weekPackageBasic Salary of up to £43,000Call out 1 in 6 Overtime available (1.5x in the week, 2x Saturday & Sunday)In house training RequirementsNVQ level 2 or 3 Electrical A good knowledge of electrical servicesGeneral Building MaintenanceMulti-SkilledWork overtime when requiredMechanical experience desirable ....Read more...
Fabric Engineer - FM Service Provider – Temp to Perm - Milton Keynes – £18.00 per hour Are you a Fabric / Maintenance engineer looking for a new challenge?If the answer is yes, then read on...A Fantastic opportunity to work for a leading FM Service Provider situated in Milton Keynes. CBW is currently looking for a Fabric Engineer to be based in a commercial office building based in Milton Keynes. Working with the maintenance team on-site, he or she will be required to carry out fabric PPM and reactive maintenance across a commercial environment.Hours of workMonday to Friday08:00am - 17:00pmImmediate Start£18.00 per annumTemp to permKey duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsRequirementsA proven track record in commercial building maintenanceAn understanding of most building fabric duties (Plumbing, Painting, Carpentry, Basic Electrical, etc)Good communication skillsHealth & Safety experienceBasic PC literacy, (Microsoft Word, Excel, Internet, smartphone use)Ability to deliver excellent customer serviceSelf-motivation with the ability to manage tight time constraints and prioritise workloadPlease send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
Carpenter - Client Direct – Large Commercial Estate - Cambridge - Excellent Benefits / Training - £26,000 - £30,000 Are you a carpenter in the Cambridge area?Are you looking to work in commercial maintenance?If the answer is yes, then read on.... Exciting opportunity to work at a large recognisable commercial estate situated in Cambridge. CBW are currently recruiting for a carpenter join the on site maintenance team covering a commercial estate. Reporting to M&E Estates Manager on site, the successful candidate will have a proven track record in commercial building maintenance and trade qualifications in Carpentry / Joinery (C&G / NVQ). Plenty of training will be offered within the role, a perfect opportunity for a carpenter local to Cambridge looking to progress their commercial maintenance career. This is an ongoing permanent role and offers a yearly salary of £26,000 - £30,000 based on qualifications and experience. Key duties & ResponsibilitiesCarpentry and joineryPainting & DecoratingFixing FurnitureHanging Pictures & ShelvesMaintain and update Log booksAssist the maintenance team on siteEscort sub-contractorsGeneral Building Maintenance Helpdesk Requests and to assess the requirements of the job and carry out repairs as and where necessary.Hours of workMonday to Friday09:00 - 17:00Package£26,000 - £30,00036 Days holiday (including 28 days annual leave, 8 bank holiday days)Competitive pension contributionHealthcareSeason Ticket LoanElevated maternity, paternity and adoption payEmployee assistance programme: Staff Support ServiceRequirementsCarpentry / joinery qualifications (C&G / NVQ)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceGood communication skillsPlease send your CV to Fin@cbwstaffingsolutions.com or call 0203 583 3099 and ask for Fin for more information....Read more...
A Building Service Static Maintenance Engineer is required in a reputable building services provider based in West London.Scope / Key Responsibilities:
Carry out remedial works, PPM tasks as per schedule and update PPM’s to helpdesk.
Resourcing sufficient equipment and materials in conjunction with the Contracts Manager and or the purchasing administrator.
Basic fault finding on electrical/mechanical systems.
Filling out job sheets with call out description, time taken and materials used.
Keep log books on site up to date.
Carry out site audits including cosmetic maintenance audits.
To ensure that all plant on site systems are well documented, and recorded efficiently, for asset registers & 60-day reports.
Liaise with Help Desk on PPM works to ensure they are completed on time.
Ensuring Compliance with Health and Safety regulations/risk assessments.
The Candidate:
Must have technical and industry knowledge of the complete building services and construction.
Developed an extensive knowledge of mechanical, electrical building services and a good understanding of their interfaces with general building works associated with them.
A good grasp of commercial management, contract and construction management and technical services, a practical knowledge of safe methods of working.
Knowledge of the current legislation and good practice such as SFG20 along with identification of any areas where additional or updated training would be beneficial.
Understanding of the H&S at Work Act 1974, current H&S legislation applicable to construction and the relevant projects.
Substantial practical experience required: Have experience of electrical services and maintenance on domestic/industrial/commercial systems.
Presentation and communication, in particular able in the use of the English language for verbal and written communication.
Must have relevant electrical and or mechanical qualifications.
To present a professional image at all times, both in the office and to clients and be a ‘role model’ for all visiting staff and contractors
Ability to apply basic problem-solving skills to a variety of situations.
Please apply with your most up to date CV and you will be contacted.....Read more...
Fabric Engineer – FM Service Provider - Tooting - Monday - Friday - £30,000 - £35,000Are you a Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a static healthcare site near Tooting The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £35,000 with a potential route into further career progression.Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £35,000Monday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniformRequirementsMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
Mobile Commercial Gas Engineer - Midlands - Salary up to £45,000 DOE CBW have a new opportunity for a commercial gas engineer to join a specialised contractor on a permanent basis covering the midlands area. This role will be covering sites in the Midlands area with the ideal candidate being situated in Birmingham. This is with a compnay who specialise in industrial burners within process plants. However, now have more mainstream contracts now and are happy to take on commercial engineers who are willing to undertake manufacturer training and upskill into working on process and package burners as well as standard commercial appliances . Key Responsibilities:Service of boilers, forced draught burners, water heaters, overhead radiant tubes & warm air heatersIdentify and diagnose faults and repair a wide variety of gas appliances.Commissioning of boilers, burners, water heaters and warm air unitsCarrying out testing and purging of pipework systems to igem/up/1a & igem/up/1Requirement to join an on-call rota (frequency dependant on locationsLiase with the helpdesk team to ensure workload is completed and agreed SLAs are met. Be able to read and understand site specific Rams.Working to pre-defined industry policy / GuidelinesPerson Specification:Commercial gas qualifications – COCN1 CORT1 CIGA1 TPCP1 &1A ICPN1Ability to service and fault find on commercial gas appliances using electrical testing equipment.Ability to use own initiative to problem solve in challenging situations. Industry standard completed apprenticeship.Full clean driving licenseReliable, punctual, and flexible to support the role and all members of the team.Able to work alone under limited supervision. Able to operate handheld electronic device.Domestic gas qualifications – CENWAT, Gas boosters – BMP (Desirable)Forced draught burner experience. (Desirable)Benefits & Salary:Salary of up to £45,000Hours of work: 40 hours per week , 8am to 5pm - 1 hour paid lunch break . overtime rate mon-fri 1.33x standard rate sat-sun 1.66x standard rateTravel time: Door to DoorPersonal use of van: use of van is permitted and charged at HMRC rate approx. 0.15p per mile Trackers are fitted on all vehiclesHolidays: 33 days – 25 standard with 8 stat daysPension: 5% from salary with a company contribution of 3%4x death in serviceOffer of opting into private healthcareAnnual performance related bonus ....Read more...
Mobile Fabric Engineer – FM Service Provider - Brighton - up to £32,000 + PackageAre you a Mobile Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?An exciting opportunity to join an established Building Services company based across parts of Brighton.CBW Staffing Solutions are currently recruiting for a Mobile Fabric Engineer to carry out planned and reactive commercial maintenance across a retail contract based in Brighton. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Mobile Maintenance Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £32,000 with a potential route into further career progression.Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £32,0001 in 4 Call Out Rota - £15 per day standby allowanceMonday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysCompany Van & Fuel CardTablet & Work Phone ProvidedFull company uniformRequirementsMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
Soft Services Recruitment Consultant - Dartford, Kent (Crossways Business Park) - Up to £30,000 (Depending on experience)Are you looking for a career in recruitment?Would you like to work in the Dartford office?Are you looking for a sales job that doesn't involve working weekends?CBW Staffing Solutions are looking for a Soft Services Recruitment Consultant to join our expanding team in our Dartford office. We're looking for people who pride themselves in delivering exceptional service to clients and candidates while maintaining their commercial edge, with a proven desire to forge new client relationships and recognise their successes. Due to our growth plans for 2024, we are looking for a Soft Services Recruitment Consultant to join our established team in Dartford to join a team of existing consultants to work on an established and warm desk. We offer excellent training and development which is available at every stage of your career including the skills required to prepare you to move into the next step of the recruitment ladder. Working alongside a high-performing team of recruiters who create a supportive and winning environment you will be required to source candidates, advertise roles, search job boards, take references and ensure all documentation is in place (i.e. RTW, certificates etc). The Soft services desk is a high volume mixed desk, covering both temporary and permanent positions recruiting administrators, Contract supports, Helpdesk administrators, Cleaners, Porters, Chefs, catering assistants, cleaning supervisors & managers, Catering supervisors and managers, Facilities Managers to name a few. Hours of work Monday to Friday - 08:00am to 16:30pm Package Details£24-30,000 Basic Salary (Depending on Experience)Uncapped commission22 Days Holiday + Bank Holidays Christmas Conference / TripAnnual Incentives / Trips (Directors Club)Excellent Training & Career Progression OpportunitiesRelaxed Dressed Down Environment, Music & TV Playing in the office, Dart Board, Table Tennis and Pool table. Office Dogs. Free Parking on SiteKey duties & ResponsibilitiesSales Calls - Speaking to clients, qualifiying vacancies, client meetings, networking clients, proactively approaching new business, managing existing business. Resourcing for consultants consists of sourcing candidates to fill vacancies via Linkedin network, database, Job boards and networking.You will be proactively networking, finding alternative innovative and effective ways of sourcing candidates whilst composing and posting adverts via social media outlets.You will be dealing with candidates on a daily basis where you will be conducting interviews in order to match candidates to our client’s needs.Identify skills to match appropriately with vacanciesDeal with general queries relating to contracts, pay etcTake referencesUpload candidates CV's to client portalsEnsure candidates have provided RTW documents, trade certificates etcRequirementsHonest, reliable and hard workingMoney-motivated, professional and ambitiousStrong business development skillsAble to build lasting relationshipsDriven, proactive, confident and resilientTeam player, positivity and a quality approach will make you stand out from the competition Please send your CV to Dan Barber at CBW Staffing Solutions. ....Read more...
Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud. They are currently recruiting a Senior Technical Support Engineer. As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software. You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to): Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures. Work alongside the operations manager to grow and develop the Technical Team Work alongside the sales department with pre and post sales queries. Manage and train technical staff and outsourced helpdesk. Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs) Support Microsoft 365 issues and change requests. Create and maintain requests in our ticketing system raised by the customer via telephone and email. Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming tickets Communication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Troubleshoot and resolve issues with Microsoft / MacOS operating systems Proactively review alerts originating from customer infrastructure Administer and support on-premises/Azure Active Directory Build and configuration of both physical and virtual machines Provide networking support for routers, switches, firewalls, wireless access points Monitor and manage security software and cloud tools (Microsoft 365/Watchguard) Backup creation and administration Perform preventative maintenance activities Maintain our documentation system Escalation of tickets to the relevant persons or team as necessary Keep customers regularly updated, both via our ticketing system and telephone Supporting Project Managers with the preparation and delivery of projects Complete project tickets and phases as assigned Make sure new/pending tickets do not exceed our SLA by picking up unassigned tickets Visit customer premises when necessary Stay up to date with advances in technology Place of Work Office Based – Ashford, Surrey Hours of Work Monday to Friday (8:30 to 5:30 with 1-hour lunch) Out-of-hours support (when required) Skills All candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role. Desktop and server hardware Microsoft Windows 10/11 Microsoft Office desktop apps (to the latest version) macOS (to the latest version) Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and Azure Switches and firewalls Networking knowledge (TCP/IP, DNS, DHCP and VPN) Use and management of RMM software Network Security (Watchguard experience Preferable) Desirable Experience with building and/or maintaining a Service Desk Advanced networking (VLANs etc.) Active Directory / Azure Active Directory Microsoft Windows Server Multi-Factor Authentication Cyber Essentials understanding and compliance Endpoint Protection Personal Skills Clear and fluent English (written and spoken) Excellent customer service and communication skills Ability to manage and prioritise tasks Timekeeping and time management Work as a team and independently Self-motivated, resourceful, and keen to learn and share knowledge Ability to lead by example - developing and maintaining a respectful and inclusive working environment Ability to plan, organise and adapt to changing job tasks within own role Strong analytical, logical, and troubleshooting skills Strong efficiency skills, with the ability to multi-task in a fast pasted environment Flexible approach to working hours Qualifications At least four years of experience in a similar role (essential) CompTIA A+/Network+/Security+ (desirable) ITIL Foundation (desirable) Salary: Neg depending on experience....Read more...