Facilities Helpdesk Planner Glasgow up to £26,500 CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities: The role involves all aspects of Contract support and Helpdesk duties including planning works.Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:Up to £26,500Private Health Care28 days holiday Company pension ....Read more...
Helpdesk Administrator - City of London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
Facilities Helpdesk Administrator- Glasgow up to £26,500 CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities: The role involves all aspects of Contract support and Helpdesk duties including planning works.Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractTo work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communicationsRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:Up to £26,500Private Health Care28 days holiday Company pension ....Read more...
Contract Support Administrator - Salisbury - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Salisbury. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
Contract Support Administrator - Cambridge - Up to £27,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Cambridge. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £27,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral Administration....Read more...
Learn AudioTrack and our other audio products comprehensively
Day-to-day support of the AudioTrack helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner
Develop, grow and maintain strong working relationships with all clients
Liaise with our clients' tech partners whose systems integrate with AudioTrack
Maintain the internal client management system and log all helpdesk calls and emails
Share your ideas and proactively contribute to marketing and client communications
Analyse and report on key metrics, including system usage and helpdesk volumes
Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files
Be involved in the testing of new product developments and enhancements
Support the team in maintaining the AudioTrack databases
Replicate customer-reported issues, capturing and recording necessary information
Identify and escalate priority issues
Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved
Training:
Customer Service Specialist Level 3
End Point Assessment
Monthly Assessor Sessions on site
Training Outcome:
Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding
Alternatively, you might focus on software support and data skills and progress into a more data-focused role, learning SQL and API skills
On-the-job training and mentoring, along with your apprenticeship learning will ensure success
Employer Description:Adwanted brings data, content and software solutions to the media industry, working with the UK’s largest advertising players in the business.
The team is relaxed, sociable and welcoming – and our casual dress code helps foster that environment. The company is small enough to mean we work openly with all areas of the business (our events, marketing, data, commercial, IT, news and management teams) – but we’re big enough to have appropriate tools and processes in place to make your work easier, more productive and more enjoyable. You’ll get a laptop with peripherals to suit your way of working.
We have a generous budget for employee education – so whether online learning or traditional courses help you best, or you’d just prefer to trawl Amazon for books to help you learn, Adwanted UK will support your career development.
We will never hold you back from taking on more responsibility if you are capable.Working Hours :Monday - Friday on a Rota basis, 9am - 5pm, and 9:30- 5:30pm, and 10am - 6pm.Skills: IT skills,Attention to detail,Problem solving skills,Presentation skills,Number skills,Analytical skills,Team working,Confident & Outgoing,Strong Communication....Read more...
Contract Support Administrator - Westminster, London - Up to £35,000 per annum Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Westminster, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. This role offers the opportunity to work with a dynamic team in a fast-paced environment while supporting the seamless operation of facility services. Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Junior Scheduler - Sidcup, Kent - £22-24,000 per annum Are you looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! Hours of Work / Details:08:30am to 17:00pm Monday to Friday (Office based)Up to £22-24,000 per annum Permanent position Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!....Read more...
Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program.
Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider
1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs
Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly
Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment
Issue Escalation: Escalate complex IT issues to appropriate colleagues.
Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues
Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events
Project Roll-Out: Support IT project implementations across the Trust and partner schools
Training:Your training will be delivered online via a SMART classroom, every 6-8 weeks in 2 day blocks. Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Employer Description:Meridian Trust are a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources.Working Hours :Monday to Friday, 37 hours per week. Shifts tbc.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally
Responding to incoming support requests in person, over the telephone and via the firm's IT helpdesk
Troubleshooting hardware and software issues across a range of devices, including laptops, desktops, printers, and mobile devices
Assisting with the installation, configuration and maintenance of software applications, operating systems and hardware systems
Maintaining accurate records of IT issues and resolutions in the IT helpdesk
Providing training and guidance to colleagues on IT best practices and use of software systems
Monitoring email quarantine system
Liaising with external IT providers to resolve issues where necessary
Assisting with user account management and system security tasks as required
Documenting IT processes and maintaining accurate inventory records
Working with the Head of IT and the Practice Manager to ensure the smooth and secure running of all IT systems and equipment
Training Outcome:
We are looking to offer a permanent role upon successful completion of the ICT Apprenticeship
Employer Description:Poppleston Allen is the largest firm of licensing solicitors in the UK, specialising in the alcohol, entertainment, food hygiene, health and safety, regulatory and gambling sectors. Our clients range from one off and unique operators through to national multi-site brands. We also work closely with local authorities, police and professional bodies.
Our people are the key to delivering the best legal advice possible and our success depends upon our team and is underpinned by our values. We are Candid, Committed, Collaborative and Creative. Everything we do is centred on these values and they are at the very soul of our firm.Working Hours :9.00am to 5.00pm with one hour break for lunch (35 hours per week) but ask for flexibility beyond this. Days to be confirmed.Skills: Microsoft Windows....Read more...
Facilities Assistant - Office Based - Up £38,000 per annum Ready to take on your next big challenge as a Facilities Assistant professional? If so, keep reading – this could be the opportunity you’ve been waiting for! We have an exciting opening for an experienced Facilities Assistant to join a well-established Facilities company based in East Croydon. This dynamic company is known for delivering top-tier maintenance services on one of the area’s leading contracts, and they are committed to providing an exceptional level of service. We’re looking for someone with a proven background in Facilities Management who thrives in a fast-paced environment. As the successful candidate, you’ll be responsible for a range of key tasks, including managing the helpdesk, handling day-to-day administrative duties. Ready to make an impact? Apply today! Hours/details:Monday to Friday8am to 5pm1 day working from home (either Monday or Friday) Temp to PermUp to £38,000 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Responsible for arranging contractors to siteSetting up meeting rooms for visitors Organising daily reportsProcess purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Must previous experience dealing with clientsExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Contract Support Administrator - Remote Working - Up £32,000 per annum Ready to take on your next big challenge as a Contract Support professional? If so, keep reading – this could be the opportunity you’ve been waiting for! We have an exciting opening for an experienced Contract Support to join a well-established Facilities company based in Surrey. This dynamic company is known for delivering top-tier maintenance services on one of the area’s leading contracts, and they are committed to providing an exceptional level of service. We’re looking for someone with a proven background in Facilities Management who thrives in a fast-paced environment. As the successful candidate, you’ll be responsible for a range of key tasks, including managing the helpdesk, handling day-to-day administrative duties, collaborating closely with the Contract Managers, chasing down important documentation and invoices, and responding to calls and emails. Ready to make an impact? Apply today! Hours/details:Monday to Friday8am to 5pm Permanent position £30-32,000 per annum Remote working Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Support for the school to ensure that the school’s ICT Services are successfully in place
Support for the curriculum to ensure that all stakeholders have access to the necessary hardware and software to enhance their teaching and learning
Support for all staff to ensure that they have the equipment, resources and knowledge to undertake their role within the school successfully
Support for all students to enable them to access the curriculum regardless of ability
Support for the IT Systems Manager
The role will also include providing face to face support in a calm and professional manner, being able to self-manage workload and prioritise.
Main duties and responsibilities:
Monitor the school’s IT helpdesk, ensuring that all jobs are logged, and all assigned work orders are prioritised and dealt with in a timely manner, whist maintaining good communication with users
Provide basic technical support to staff, students and visitors to the school, either in person or using email, phone or remote assistance tools
Install and maintain computers, laptops, mobile devices and printers
Keep user accounts, email accounts, address books and distribution groups up to date
Monitor and update virus and malware software
Training:
Level 3 Information Communication Technician Apprenticeship
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship.
Employer Description:As an IT Apprentice, you’ll be working closely with IT Technicians to support the ICT Systems Manager in providing a safe, effective and reliable IT environment for the schools large and varied user base, keeping the school at the forefront of information technology.
We’re looking for the apprentice to develop in the role, so that in time, they will become the first point of contact for all incoming issues to the Helpdesk for 1st line support.Working Hours :Monday - Thursday, 8.00am - 4.00pm. Friday, 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting, to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:Through an online platform with Baltic Apprenticeships, qualified trainers.Training Outcome:Potential for a full-time job role upon completion.Employer Description:Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Are you a tech-savvy problem solver with a passion for training and technology deployment? My client is looking for a Digital Mobilisation and Training Officer to support the rollout of innovative digital solutions within their Facilities Management team.Key Responsibilities:
Collaborate with stakeholders, IT teams, and business units to develop, implement, and train users on Compass Digital solutions.Assist the Implementation and Technology team in delivering digital transformation programs.Conduct on-site visits to provide training, troubleshooting, and mobilisation support for new contracts.Work alongside mobilisation teams to ensure smooth business transitions and system deployments.Support solution partners with data gathering, process mapping, and software rollout.
What They’re Looking For:
Strong proficiency in Windows OS, Microsoft Office, networking principles, and helpdesk systems.Excellent communication, attention to detail, problem-solving, and a customer-focused mindset.A mobile role requiring UK-wide travel, overnight stays, and occasional out-of-hours work.Ability to document processes, write user-friendly guides, and stay up to date with the latest tech trends.
For more on this one, send your CV to Joe at COREcruitment dot com....Read more...
Customer Service Administrator – Facilities Company – Renfrewshire - Salary: Circa £24,500 CBW is delighted to be partnering with a specialist engineering company in Renfrewshire to recruit Service Administrators. As a well-established national company with strong contracts, they have recently secured a major new contract, creating multiple opportunities for Helpdesk Administrators. This is an excellent opportunity for an experienced Customer Service Administrator looking to advance their career into a Planning Administration role. Key Responsibilities:Organising and prioritising engineers’ workloadsCoordinating with Engineering and Maintenance teams to ensure tasks are completed and planned preventative maintenance (PPM) schedules are plannedMonitoring and managing the daily performance of the engineering team, ensuring schedules and rotas are in place and effectively communicatedOverseeing the procurement of spare parts and scheduling their installationReporting performance-impacting issues to the relevant Services ManagerDeveloping and maintaining key interdepartmental relationshipsUnderstanding and operating the customer’s Maintenance Management SystemSalary & Benefits:Salary up to £24,500, increasing after the probation period32 days holidayHealthcare benefits4% employer pension contributionThis role offers a fantastic opportunity to grow within a leading national company. Apply today to take the next step in your career!....Read more...
Helpdesk Administrator - Crawley, West Sussex - Up to £28,000 per annum CBW Staffing Solutions is proud to partner with a well-established and reputable Facilities Management Service Provider located in the heart of Crawley, to find an experienced and highly organised Helpdesk Administrator to join their team. This is an exciting opportunity for a motivated individual to become a key part of a growing organisation that values its staff and fosters a collaborative and positive work environment. The business has recently refurbished its office space, offering a modern and comfortable work environment. Position Overview: The successful candidate will play a crucial role in supporting the day-to-day operations of the business. You will be responsible for a range of administrative tasks, including liaising with clients, managing diaries, processing orders, and handling various internal systems. This position is ideal for someone with a strong administrative background and previous experience in Facilities Management (FM) or a related field. Working Hours and Benefits:Full-time, Monday to Friday, 8am to 5pmOffice-based roleCompetitive salary up to £28,000 per annum, depending on experienceNewly refurbished offices with a welcoming and supportive team environmentKey Responsibilities:Serve as the primary point of contact for clients and internal staff, providing professional and timely communication.Manage diary appointments and coordinate schedules using the company’s internal software systems.Utilise internal and external platforms to ensure smooth operations and effective communication across departments.Raise and manage Purchase Orders, coordinating with suppliers and placing orders for engineers as required.Generate and process quotations for clients, ensuring accuracy and timeliness.Work closely with the supervising team to arrange engineer schedules, ensuring all appointments are efficiently organised.Scan, file, and upload documents to the system, ensuring accurate record-keeping and compliance with company policies.Manage and process incoming and outgoing emails and phone calls, addressing inquiries promptly and professionally.Assist with opening and closing jobs in the system, ensuring all information is recorded and tracked accurately.Help manage and maintain the call-out rota, ensuring smooth scheduling and deployment of engineers.Provide general administrative support to the team as needed, contributing to the efficient running of the office.Required Skills and Experience:Previous experience working in a Facilities Management (FM) environment is highly desirable.A strong background in administrative tasks, with the ability to multitask and prioritise workloads effectively.Experience in financial administration, including processing quotations, invoices, and purchase orders.Proficiency in Microsoft Office and other IT systems, with the ability to quickly learn new software.Excellent organisational skills and attention to detail, with a proactive and self-motivated approach to work.Strong communication skills, both written and verbal, and the ability to liaise effectively with clients and internal teams.Why Join Us? This is an excellent opportunity for someone looking to advance their career within a supportive and dynamic business environment. You’ll be joining a team that values your input, where your efforts will directly contribute to the continued growth and success of the company. In return, you’ll receive a competitive salary, an excellent work-life balance, and the chance to work in a newly refurbished office space in a friendly, family-oriented atmosphere. If you meet the above criteria and are excited about the opportunity to join a leading family-run business, we would love to hear from you. Please send your CV and a cover letter to Abbie at CBW Staffing Solutions for more details or to arrange an interview. We look forward to receiving your application!....Read more...
Helpdesk Administrator - Crawley, West Sussex - Up to £28,000 per annum CBW Staffing Solutions is proud to partner with a well-established and reputable Facilities Management Service Provider located in the heart of Crawley, to find an experienced and highly organised Helpdesk Administrator to join their team. This is an exciting opportunity for a motivated individual to become a key part of a growing organisation that values its staff and fosters a collaborative and positive work environment. The business has recently refurbished its office space, offering a modern and comfortable work environment. Position Overview: The successful candidate will play a crucial role in supporting the day-to-day operations of the business. You will be responsible for a range of administrative tasks, including liaising with clients, managing diaries, processing orders, and handling various internal systems. This position is ideal for someone with a strong administrative background and previous experience in Facilities Management (FM) or a related field. Working Hours and Benefits:Full-time, Monday to Friday, 8am to 5pmOffice-based roleCompetitive salary up to £28,000 per annum, depending on experienceNewly refurbished offices with a welcoming and supportive team environmentKey Responsibilities:Serve as the primary point of contact for clients and internal staff, providing professional and timely communication.Manage diary appointments and coordinate schedules using the company’s internal software systems.Utilise internal and external platforms to ensure smooth operations and effective communication across departments.Raise and manage Purchase Orders, coordinating with suppliers and placing orders for engineers as required.Generate and process quotations for clients, ensuring accuracy and timeliness.Work closely with the supervising team to arrange engineer schedules, ensuring all appointments are efficiently organised.Scan, file, and upload documents to the system, ensuring accurate record-keeping and compliance with company policies.Manage and process incoming and outgoing emails and phone calls, addressing inquiries promptly and professionally.Assist with opening and closing jobs in the system, ensuring all information is recorded and tracked accurately.Help manage and maintain the call-out rota, ensuring smooth scheduling and deployment of engineers.Provide general administrative support to the team as needed, contributing to the efficient running of the office.Required Skills and Experience:Previous experience working in a Facilities Management (FM) environment is highly desirable.A strong background in administrative tasks, with the ability to multitask and prioritise workloads effectively.Experience in financial administration, including processing quotations, invoices, and purchase orders.Proficiency in Microsoft Office and other IT systems, with the ability to quickly learn new software.Excellent organisational skills and attention to detail, with a proactive and self-motivated approach to work.Strong communication skills, both written and verbal, and the ability to liaise effectively with clients and internal teams.Why Join Us? This is an excellent opportunity for someone looking to advance their career within a supportive and dynamic business environment. You’ll be joining a team that values your input, where your efforts will directly contribute to the continued growth and success of the company. In return, you’ll receive a competitive salary, an excellent work-life balance, and the chance to work in a newly refurbished office space in a friendly, family-oriented atmosphere. If you meet the above criteria and are excited about the opportunity to join a leading family-run business, we would love to hear from you. Please send your CV and a cover letter to Abbie at CBW Staffing Solutions for more details or to arrange an interview. We look forward to receiving your application!....Read more...
Support the maintenance of the helpdesk system – ensure requests are prioritised and completed in line with the department’s standards
• Provide tech support to staff and students
• Repair and maintain IT equipment
• Ensure the correct disposal of damaged and un-repairable equipment and that the school meets its recycling duties in line with current procedures
• Install and configure new and existing IT equipment
• Apply security policies for users, pushed out via group policy
• Conduct software installation and ensure upgrades take place
Training:Your training will be delivered online, every 4-6 weeks via a SMART classroom in 2 Day Blocks. Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Employer Description:They're are a dynamic and thriving Multi-Academy Trust, proudly encompassing sixteen schools across all phases, both mainstream and special, located in the vibrant communities of Wolverhampton, Rotherham, and Worcestershire.Working Hours :Monday – Thursday 8:30am - 4:30pm
Friday - 8:30am - 4:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Duties will include:
Support customers systems via email, telephone and remote connection.To reassure customers of quality of service and manage critical failures.Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes.Ensure tickets are comprehensive for each job and time logging is done correctly.Own and if necessary, escalate issues.Perform routine maintenance tasks on customers & company servers.Travel to customer sites on request.To have a professional attituded to work and to customers.Ensure that your time logging is at the required percentage throughout the month.Training:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship.
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Online training with Baltic Apprenticeships fully qualified trainers
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Administration Assistant - Bermondsey, London - £12.50p/h Are you an experienced receptionist looking for a temporary role? If so then read on... CBW has a new opportunity for an experienced receptionist to join a leading facilities company. You will be responsible for greeting and booking in customers and will be expected to conduct yourself in a kind and considerate manner. This role is based in Bermondsey, South East london and the ideal candidate will have previous receptionist experience. Free lunch is also provided on site! Below are more details on this opportunity. Hours/Contract Length/Pay: 09:00-17:00 Monday-Friday £12.50p/h Contract running until the end of June Key responsibilities:To welcome guests and visitors and ensure you offer a warm welcomeCarrying out all necessary operations when guests arrive i.e. check-in / check outTo be the first point of contact for all members and to deal with all situations in a courteous and professional manner in person and on the phoneRespond to a wide range of members requirements and promote facilitiesEssential SkillsStrong oral and written communication skillsPassionate about providing and delivering exceptional customer serviceMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary Have operational knowledge of all front of house services and know-how to access these services to meet the members’ requirementsReport all facilities and maintenance issues to the helpdeskGet in touch with abbie@cbwstaffingsolutions.com more information!....Read more...
Management Accountant, Property & Hotel, London. £45,000Company Overview A dynamic, family-owned business with a strong presence in hospitality, and residential development is hiring a Management Accountant. The Management Accountant will support hotel finance functions, acting as a financial business partner to hotel financial controllers and GMs. This role is responsible for financial reporting, cost analysis, forecasting, and ensuring the accuracy of financial data. The ideal candidate will have strong analytical skills, Hotel industry experience, and the ability to thrive in a fast-paced environment.Key Responsibilities
Support Hotel General Managers and Financial Controllers with monthly forecasting and financial analysis.Assist in the creation and review of annual budgets.Ensure accuracy in the Fixed Assets Register and FF&E accounting treatment.Provide insights into hotel revenue, cost trends, and profitability.Prepare and analyse monthly hotel and consolidated group management accounts.Review payroll and payment runs for discrepancies.Manage cash flow forecasting across multiple hotel properties.Reconcile balance sheets and intercompany balances across the portfolio.Assist with VAT returns, HMRC filings, and insurance compliance.Act as the finance helpdesk for reporting and accounting queries.Troubleshoot financial software issues (Sage 200, Sage 50, Fourth payroll system).Support year-end audits and ad-hoc financial projects.
Candidate Profile
Strong IT skills, particularly Microsoft Excel and PowerPoint.Hands-on, proactive, and detail-oriented approach.Excellent analytical and problem-solving skills.Strong interpersonal and communication abilities.Ability to work independently in a fast-paced environment.Prior experience in multi-site hospitality finance is highly desirable.....Read more...
Reporting to the CEO and working closely with the Executive Leadership Team, the Director of Property and Estate Management will provide strategic and operational leadership for to the extensive property portfolio. The role ensures the delivery of a safe, high-quality, and sustainable built environment for residents, colleagues, and visitors, aligning with the organisation’s mission and values. This includes estate operations, facilities management, capital works, construction, compliance, and sustainability initiatives.
Strategic Leadership:
o Lead the transformation and optimisation of estate portfolio to enhance service quality, financial efficiency, and operational stability.
o Develop and implement estate management strategies that improve infrastructure, safety, and service delivery.
o Work closely with internal and external stakeholders to identify opportunities for innovation and improvement.
• Estate & Facilities Management:
o Oversee all aspects of estate operations, including soft and hard facilities management, maintenance compliance, and asset management.
o Ensure that the helpdesk and estate services function efficiently, providing high-quality support to all MHA sites.
o Develop and enforce high standards for safety, service delivery, and regulatory compliance across all property-related functions.
• Capital Projects & Development:
o Lead property acquisitions, disposals, and redevelopment initiatives, aligning with long-term strategic goals.
o Oversee construction projects, ensuring they are delivered on time, within budget, and to a high-quality standard.
o Establish and maintain a strong supply chain, optimising procurement strategies to enhance financial sustainability.
Salary - £120,000 - £130,000 + Benefits
Interview - 2 stage process / Towards end of April
Please contact me rajiv.bharadva@practicus.com to discuss this opportunity further.
Practicus Ltd is acting as an Employment Agency in relation to this vacancy.
To View our Privacy and Equality, Diversity and Inclusion policies, please visit the Practicus website @ www.practicus.com....Read more...
