Helpdesk Administrator - City of London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
Contract Support Administrator - Salisbury - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Salisbury. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
Contract Support Administrator - Cambridge - Up to £27,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Cambridge. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £27,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral Administration....Read more...
Facilities Helpdesk Administrator- Glasgow up to £26,500 CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities: The role involves all aspects of Contract support and Helpdesk duties including planning works.Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractTo work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communicationsRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:Up to £26,500Private Health Care28 days holiday Company pension ....Read more...
Contract Support Administrator - Westminster, London - Up to £35,000 per annum Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Westminster, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. This role offers the opportunity to work with a dynamic team in a fast-paced environment while supporting the seamless operation of facility services. Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Customer Service Administrator – Facilities Company – Renfrewshire - Salary: Circa £24,500 CBW is delighted to be partnering with a specialist engineering company in Renfrewshire to recruit Service Administrators. As a well-established national company with strong contracts, they have recently secured a major new contract, creating multiple opportunities for Helpdesk Administrators. This is an excellent opportunity for an experienced Customer Service Administrator looking to advance their career into a Planning Administration role. Key Responsibilities:Organising and prioritising engineers’ workloadsCoordinating with Engineering and Maintenance teams to ensure tasks are completed and planned preventative maintenance (PPM) schedules are plannedMonitoring and managing the daily performance of the engineering team, ensuring schedules and rotas are in place and effectively communicatedOverseeing the procurement of spare parts and scheduling their installationReporting performance-impacting issues to the relevant Services ManagerDeveloping and maintaining key interdepartmental relationshipsUnderstanding and operating the customer’s Maintenance Management SystemSalary & Benefits:Salary up to £24,500, increasing after the probation period32 days holidayHealthcare benefits4% employer pension contributionThis role offers a fantastic opportunity to grow within a leading national company. Apply today to take the next step in your career!....Read more...
Contract Support Administrator - Remote Working - Up £32,000 per annum Ready to take on your next big challenge as a Contract Support professional? If so, keep reading – this could be the opportunity you’ve been waiting for! We have an exciting opening for an experienced Contract Support to join a well-established Facilities company based in Surrey. This dynamic company is known for delivering top-tier maintenance services on one of the area’s leading contracts, and they are committed to providing an exceptional level of service. We’re looking for someone with a proven background in Facilities Management who thrives in a fast-paced environment. As the successful candidate, you’ll be responsible for a range of key tasks, including managing the helpdesk, handling day-to-day administrative duties, collaborating closely with the Contract Managers, chasing down important documentation and invoices, and responding to calls and emails. Ready to make an impact? Apply today! Hours/details:Monday to Friday8am to 5pm Permanent position £30-32,000 per annum Remote working Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
Helpdesk Administrator - Crawley, West Sussex - Up to £28,000 per annum CBW Staffing Solutions is proud to partner with a well-established and reputable Facilities Management Service Provider located in the heart of Crawley, to find an experienced and highly organised Helpdesk Administrator to join their team. This is an exciting opportunity for a motivated individual to become a key part of a growing organisation that values its staff and fosters a collaborative and positive work environment. The business has recently refurbished its office space, offering a modern and comfortable work environment. Position Overview: The successful candidate will play a crucial role in supporting the day-to-day operations of the business. You will be responsible for a range of administrative tasks, including liaising with clients, managing diaries, processing orders, and handling various internal systems. This position is ideal for someone with a strong administrative background and previous experience in Facilities Management (FM) or a related field. Working Hours and Benefits:Full-time, Monday to Friday, 8am to 5pmOffice-based roleCompetitive salary up to £28,000 per annum, depending on experienceNewly refurbished offices with a welcoming and supportive team environmentKey Responsibilities:Serve as the primary point of contact for clients and internal staff, providing professional and timely communication.Manage diary appointments and coordinate schedules using the company’s internal software systems.Utilise internal and external platforms to ensure smooth operations and effective communication across departments.Raise and manage Purchase Orders, coordinating with suppliers and placing orders for engineers as required.Generate and process quotations for clients, ensuring accuracy and timeliness.Work closely with the supervising team to arrange engineer schedules, ensuring all appointments are efficiently organised.Scan, file, and upload documents to the system, ensuring accurate record-keeping and compliance with company policies.Manage and process incoming and outgoing emails and phone calls, addressing inquiries promptly and professionally.Assist with opening and closing jobs in the system, ensuring all information is recorded and tracked accurately.Help manage and maintain the call-out rota, ensuring smooth scheduling and deployment of engineers.Provide general administrative support to the team as needed, contributing to the efficient running of the office.Required Skills and Experience:Previous experience working in a Facilities Management (FM) environment is highly desirable.A strong background in administrative tasks, with the ability to multitask and prioritise workloads effectively.Experience in financial administration, including processing quotations, invoices, and purchase orders.Proficiency in Microsoft Office and other IT systems, with the ability to quickly learn new software.Excellent organisational skills and attention to detail, with a proactive and self-motivated approach to work.Strong communication skills, both written and verbal, and the ability to liaise effectively with clients and internal teams.Why Join Us? This is an excellent opportunity for someone looking to advance their career within a supportive and dynamic business environment. You’ll be joining a team that values your input, where your efforts will directly contribute to the continued growth and success of the company. In return, you’ll receive a competitive salary, an excellent work-life balance, and the chance to work in a newly refurbished office space in a friendly, family-oriented atmosphere. If you meet the above criteria and are excited about the opportunity to join a leading family-run business, we would love to hear from you. Please send your CV and a cover letter to Abbie at CBW Staffing Solutions for more details or to arrange an interview. We look forward to receiving your application!....Read more...
Helpdesk Administrator - Crawley, West Sussex - Up to £28,000 per annum CBW Staffing Solutions is proud to partner with a well-established and reputable Facilities Management Service Provider located in the heart of Crawley, to find an experienced and highly organised Helpdesk Administrator to join their team. This is an exciting opportunity for a motivated individual to become a key part of a growing organisation that values its staff and fosters a collaborative and positive work environment. The business has recently refurbished its office space, offering a modern and comfortable work environment. Position Overview: The successful candidate will play a crucial role in supporting the day-to-day operations of the business. You will be responsible for a range of administrative tasks, including liaising with clients, managing diaries, processing orders, and handling various internal systems. This position is ideal for someone with a strong administrative background and previous experience in Facilities Management (FM) or a related field. Working Hours and Benefits:Full-time, Monday to Friday, 8am to 5pmOffice-based roleCompetitive salary up to £28,000 per annum, depending on experienceNewly refurbished offices with a welcoming and supportive team environmentKey Responsibilities:Serve as the primary point of contact for clients and internal staff, providing professional and timely communication.Manage diary appointments and coordinate schedules using the company’s internal software systems.Utilise internal and external platforms to ensure smooth operations and effective communication across departments.Raise and manage Purchase Orders, coordinating with suppliers and placing orders for engineers as required.Generate and process quotations for clients, ensuring accuracy and timeliness.Work closely with the supervising team to arrange engineer schedules, ensuring all appointments are efficiently organised.Scan, file, and upload documents to the system, ensuring accurate record-keeping and compliance with company policies.Manage and process incoming and outgoing emails and phone calls, addressing inquiries promptly and professionally.Assist with opening and closing jobs in the system, ensuring all information is recorded and tracked accurately.Help manage and maintain the call-out rota, ensuring smooth scheduling and deployment of engineers.Provide general administrative support to the team as needed, contributing to the efficient running of the office.Required Skills and Experience:Previous experience working in a Facilities Management (FM) environment is highly desirable.A strong background in administrative tasks, with the ability to multitask and prioritise workloads effectively.Experience in financial administration, including processing quotations, invoices, and purchase orders.Proficiency in Microsoft Office and other IT systems, with the ability to quickly learn new software.Excellent organisational skills and attention to detail, with a proactive and self-motivated approach to work.Strong communication skills, both written and verbal, and the ability to liaise effectively with clients and internal teams.Why Join Us? This is an excellent opportunity for someone looking to advance their career within a supportive and dynamic business environment. You’ll be joining a team that values your input, where your efforts will directly contribute to the continued growth and success of the company. In return, you’ll receive a competitive salary, an excellent work-life balance, and the chance to work in a newly refurbished office space in a friendly, family-oriented atmosphere. If you meet the above criteria and are excited about the opportunity to join a leading family-run business, we would love to hear from you. Please send your CV and a cover letter to Abbie at CBW Staffing Solutions for more details or to arrange an interview. We look forward to receiving your application!....Read more...
We are a growing EdTech company specialising in providing HR services and software into schools and Multi Academy Trusts. Based at Calder Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast growing (and fab!) team with bags of career development for the future.
Main duties and responsibilities after training:
Work with our onboarding team to assist them with setting up new customers onto our software platforms using a variety of methods including using excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone
Undertake project based work relating to improving the customer experience and helping to identify gaps in our service
Provide support for our customers on all of our products re: software issues and operational support
Logging all helpdesk interactions and keeping customers informed at all times of progress (via telephone or email)
Logging bugs & issues on DevOpps and escalating any issues to the relevant departments
Assisting with setting up our board room for any meetings or training and arranging refreshments when required
Ensuring the telephone is answered promptly
This is not an exhaustive list and responsibility will be increased as the business and individual grows.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard qualification
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great prospects for progression to a full-time position for the right candidate.Employer Description:At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and EduHR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun!
We are education specialists that provide Impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.Working Hours :Monday - Friday, 8.30am - 4.30pm (30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
