Answering incoming calls and setting up tickets on the service desk system.
Learning about and using the technology required to run a busy service desk environment.
Assisting on projects and developing skills.
Working within a team including L1 - L3 IT engineers.
Training:
Training will take place with Baltic Apprenticeships on their Microsoft IT Support Technician Level 3 programme. This will include Functional Skills in English and maths if required. Please see additional information below.
Training Outcome:
IT Service Desk Engineer
Employer Description:1101 isn’t your typical IT or managed services provider. We look at the long term and help our clients by adding strategic value, with solutions that create ongoing and future success, to their plans.
Currently an organisation of around 20 employees, 1101 has seen significant growth and is on a recruitment drive to support even more businesses. Over recent years, we’ve doubled in size as we onboard and support more regionally based businesses. Our mission is to redefine the digital landscape by encouraging innovation and ideas, to come up with new solutions for our clients.Working Hours :Monday - Friday 37.5 hours per week working within our core hours of 8.00am - 5.30pm. Normally 8.00am-4.30pm / 8.30am-5.00pm or 09.00am- 5.30pm by agreement with your manager. One hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
-Assisting customers with IT support queries via email, chat, and phone.- Learning how to diagnose and resolve basic technical issues.- Helping with data uploads and working with Excel spreadsheets to format information for our systems.- Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.- Documenting common issues and updating the knowledge base to help customers self-serve.- Collaborating with different departments, including Customer Support and Account Management.- Identifying potential system improvements and feeding ideas into the team.Training:
Comprehensive introductory modules to technical concepts
Level 3 Information Communications Technician apprenticeship standard
Training for all pathways of your IT career (support technician, network technician, digital communications technician)
Specialising in a portfolio of evidence for the Support Technician pathway
e-learning training materials
Bi-weekly virtual classroom training on all options of the apprenticeships
Access to virtual labs to develop technical competency
Monthly work-based coaches visits and competency checks
9 am – 5 pm Support desk for technical support
Personal Learning and Thinking Skills and Key Skills development
Option for vendor and technical certificates- e.g. CompTIA
Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:iAM Compliant is a web-based (SaaS) scalable safety management tool, specifically designed to help you with everyday health and safety compliance, reporting, eLearning and more. You can create regular tasks, assign jobs, produce reports, and even prevent potential issues happening before they occur.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
To provide technical advice, and to work closely with colleagues to maintain agreed service levels
To implement and work on specific IT projects as required
Provide onsite and face-to-face ICT support to customer organisations
Provide Service Desk support / cover as required
To provide support for the Client Manager in times of absence
To help maintain operational procedures and system documentation
Deliver to deadlines
Diagnosing and resolving technical faults accurately
Ghosting and deploying desktop images
Training:
Level 3 Information communications technician qualification
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Possibility of full-time employment.Employer Description:Bates IT has over 25+ years’ experience in delivering large scale digital transformations and operational support into a diverse range of verticals. Our service portfolio encompasses every device that touches a desk, effectively making us a unique unified service provider. We are a family IT Company supporting an NHS Trust with headquarters in Worthing.
Our core values include flexibility towards the changing needs of our customers, ownership and accountability for the services we provide, passion for continual service improvements and delivering exceptional service to our customers.Working Hours :To be confirmed at interview.Skills: Team working....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Online training with Baltic Apprenticeships fully qualified trainers
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Installation & Preparation of new IT Hardware & Infrastructure
Maintain an asset register
Management of call queue, ensuring calls closed in timely fashion
Escalation of calls to 3rd line team where necessary
Regular work alongside 3rd line and other teams for project delivery
Perform software rebuilds of laptops & PCs where needed
Working with products in the Microsoft suite. Including Microsoft Teams
Assisting users in understanding new technologies and ways of working
Advising on hardware procurement
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
Training:
Comprehensive introductory modules to technical concepts
Level 3 Information Communications Technician apprenticeship standard
Training for all pathways of your IT career (support technician, network technician, digital communications technician)
Specialising in a portfolio of evidence for the Support Technician pathway
e-learning training materials
Bi-weekly virtual classroom training on all options of the apprenticeships
Access to virtual labs to develop technical competency
Monthly work-based coaches visits and competency checks
9 am - 5 pm Support desk for technical support
Personal Learning and Thinking Skills and Key Skills development
Option for vendor and technical certificates - e.g. CompTIA
Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:RoarTech differentiates itself by offering a more bespoke approach to IT services, taking the time to fully understand our clients' needs and goals and creating tailored solutions that deliver real results. Our focus on personalised service and support sets us apart from our competitors and helps build lasting relationships with our clients.
Our services are tailored at improving student outcomes, increasing efficiency in the classroom, and optimizing the school's IT infrastructure. Educators and administrators are often looking for technology solutions that will help them achieve these goals, while also being easy to use and maintain. We are a technology partner who understands unique needs and challenges and can provide customised solutions that meet clients specific requirements.Working Hours :Full-time Monday to Friday - 37 hours per week. 8:30am to 4:30pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart.
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work.
Likes working with tools, helping with DIY projects, or fixing things around the house.
Enjoys building models, coding, or experimenting with technology.
Loves getting stuck into real-world, practical challenges rather than just learning from books.
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems.
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply.
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected.
Travelling to different sites to keep our critical infrastructure in top condition.
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College.
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime.
There will be approximately 10 blocks per year.
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches.
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities.
Alternatively, there are other roles with specialism in power policy and support.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hrs, Monday - Friday.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical....Read more...
The support of desktop hardware, office and bespoke application software systems
Software fault resolution and hardware break/fix troubleshooting and repair
Resolution of basic networking faults (connectivity, cabling etc.).
Administering (low level) MS Active Directory
Planning, evaluating and proposing improvements to desktop systems
Assist in local project implementations, such as technology refresh and rollouts
Respond to Helpdesk reported fault calls via telephone/desk-side support and remote access
Training:
As the successful apprentice you will undertake an Level 3 Apprenticeship Standard in Information Communications to include assessment in Skills, Knowledge and Behaviours
Functional Skills in maths and English (where applicable), and completion of your End Point Assessment.
During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.
The Apprenticeship will be delivered by South Gloucestershire & Stroud College over 18 months
You will be required to attend the Filton Campus for your studies on a fortnightly basis and an assessor will visit you out on site
You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme
Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship
Training Outcome:
You will be supported with progression on completion of your apprenticeship
Employer Description:Our campuses are based in state-of-the-art buildings in great locations. Filton and WISE are within easy reach of the centre of Bristol, while our Stroud Campus is based in the beautiful Five Valleys in the county of Gloucestershire and Berkeley at the innovative Gloucestershire Science & Technology Park.
We offer a vast range of courses in an even wider range of subjects from business to sport, performing arts to media so whatever you want to study, there's bound to be something for you.
What's more, SGS has an excellent reputation for delivering work-based programmes, such as apprenticeships, higher apprenticeships and professional training, so if you're after a practical course that'll teach you the skills you need for your chosen career, you've come to the right place.
Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We're proud of SGS and we're committed to making the new college the best it can be. We are currently working hard to achieve Outstanding status in our next Ofsted inspection.
Our strong partnership with the University of Gloucestershire means we are able to offer excellent opportunities to students who choose to go on to higher education.Working Hours :Monday - Friday, 9.00am - 3.30pm with a 30 min lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Logical,Team working....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear, articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating as necessary for example, password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
