1st Line Support Technician - Burton-on-Trent
Join a leading healthcare company dedicated to enhancing patient care through innovative and cutting-edge technology. As our client continues to grow, they are seeking a dynamic and skilled 1st Line Support Technician to join their team.
Position Overview: As a 1st Line Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities.
Key Responsibilities:
Provide first-line technical support to end-users, including troubleshooting microsoft related technology inlcuding Windows 10/11 & Office 365.
Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist in user account management, including password resets and access permissions.
Document technical procedures and create knowledge base articles for end-user self-help.
Collaborate with IT team members to implement and support IT projects and initiatives.
Key Skills required:
Experience using a service desk ticketing system.
Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
Familiarity with Active Directory, Exchange, and basic networking concepts.
Excellent troubleshooting and problem-solving skills with a methodical approach.
Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be useful.
Salary:
For this position, my client are offering a salary of up to £24,000, plus excellent benefits.
Crimson is acting as an employment agency regarding this vacancy. The link to Crimson’s Privacy Statement is here, should you wish to view prior to applying for this vacancy.....Read more...
2nd Line Support.
Salary – £27,000 – £30,000 Industry – IT Managed Service Provider Location – Bodmin (Cornwall) Duration – Permanent
The Company
We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients’ expectations and that their employees are proud of, and they do this by staying true to our core values.
They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who’s focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career.
Being on the 2nd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players – not lone wolves.
Career Progression
In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals.
The Role
You will be assisting the team to:
Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries.
Acting as a point of escalation for 1st Line engineers, helping them with their understanding.
Assisting field engineers with your knowledge and experience and providing on-site support where required.
Researching and scoping a wide variety of projects and then putting them into play.
Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades
Escalate support issues in a prompt and timely manner to 3rd line as required
Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations
Role Requirements:
A minimum of 2 years’ experience working on a support desk or in an IT role
A full driving licence (access to a vehicle is not required, but beneficial)
Ability to work under pressure and manage own time on a busy helpdesk
Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
Experience with onsite/offsite backup products and storage (including cloud storage)
Excellent customer service skills
Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
Technical qualifications such as CompTIA A+ would be advantageous but not a requirement
About You:
You are someone that:
Is curious, inquisitive and has a real desire to learn more and progress with your career
Is ambitious, up for a challenge and has the drive to help an SME grow and push forward
Has a strong understanding of IT
Can translate complicated technical jargon into everyday language, everyone can understand
Is flexible with travel and willing to be on the helpdesk or out onsite
Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
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Mail Engineer – Exchange 2007
Up to £305 per day – Outside IR35
ASAP start
Contract until at least Mid-September but could extend
100% remote based in the UK
Working for a global software company we are looking for an Infrastructure Engineer who has extensive experience within Exchange 2007 / 2010 to assist with BAU support while the business ramp up their migration to the cloud – AWS.
Main Responsibilities
Responsible for support the companies technical infrastructure estate
Key knowledge of Exchange 2007 / 2010 / Exchange O365 / Cisco Ironport (desirable)
Manage mail migration from on prem to Office 365
Good solid understanding of Active Directory and understanding of group policy management
Solid understanding of Powershell / cmd line
Ensuring high availability of systems using company monitoring tools and proactive maintenance
Upgrades and OS maintenance work as and when required
Advise on best practice
Project delivery
Able to help design and implement high level documentation
Accountability:
Serve as a technical resource by providing support to multiple projects and business units
Ensure servers, appliances and Windows services including associated infrastructure is properly monitored
Ensure that alerts regarding related outages are addressed in a timely manner
Provide technical assistance and support, either formal or informal, for more junior team members and mentor new and inexperienced team members as required
Follow a strict change control process
Work to tight time scales / deadlines as and when required
Maintain and implement documentation in accordance with internal policies and procedures
To assist in release management and technical integration processes for projects
To investigate and solve technical problems and long-term outstanding issues for internal business units
Good understanding of Microsoft stack (Server, SQL, IIS, Clustering, AD including GPOs, WSUS)
To undertake any other duties commensurate with the grading of the post as may be instructed by management
Experience and qualifications
Understanding of core IT Concepts
Problem resolution and root cause analysis
Have a good understanding of ITIL practices
Solarwinds experience or a monitoring solution understanding
AWS / Azure / VMWare certifications or extensive experience beneficial
Help desk ticket interaction
Change process experience required
Solid MS Exchange 2007 / 2010 skills – MCSE / MCSA ideally
Solid O365 Exchange skills
Solid AD / Group policy skills – MCSE / MCSA ideally
Cisco Ironport management / implementation best practice
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Infrastructure Engineer
Up to £250 per day – Outside IR35
ASAP start
Contract until at least Mid-September but could extend
100% remote based in the UK
Working for a global software company we are looking for an Infrastructure Engineer who has broad experience within Active Directory, VMWare and Citrix to assist with BAU support while the business ramp up their migration to the cloud – AWS.
Main Responsibilities
Responsible for supporting the businesses technical infrastructure estate.
Good knowledge of Powershell / CMD line.
Good general understanding of VMWare.
Good exposure to Citrix Netscaler in terms of maintenance / management
Good solid understanding of Active Directory and understanding of group policy management.
Good understanding of Citrix services / application delivery / management
Ensuring high availability of systems using company monitoring tools and proactive maintenance.
Upgrades and OS maintenance work as and when required.
Advise on best practice.
Project delivery.
Able to help design and implement high level documentation.
Accountability:
Serve as a technical resource by providing support to multiple projects and business units.
Ensure servers, appliances and Windows services including associated infrastructure is properly monitored. Ensure that alerts regarding related outages are addressed in a timely manner.
Provide technical assistance and support, either formal or informal, for more junior team members and mentor new and inexperienced team members as required.
Continue to develop own skills and mentor other colleagues within the infrastructure team.
Have a keen interest in automation and be able to drive forward automation solutions / recommendations.
Follow a strict change control process.
Work to tight time scales / deadlines as and when required.
Maintain and implement documentation in accordance with internal policies and procedures.
To assist in release management and technical integration processes for projects.
To investigate and solve technical problems and long-term outstanding issues for internal business units.
Good understanding of Microsoft stack (Server, SQL, IIS, Clustering, AD including GPOs, WSUS)
To undertake any other duties commensurate with the grading of the post as may be instructed by management.
Experience and qualifications
Understanding of core IT Concepts.
Problem resolution and root cause analysis
Have a good understanding of ITIL practices.
Solarwinds experience or a monitoring solution understanding.
AWS / Azure / VMWare certifications or extensive experience beneficial.
Help desk ticket interaction.
Change process experience required.
VMWare 6.5+.
Citrix XenApp / XenDesktop 7.5+.
Active Directory and group policy’s.
Good background in Citrix Netscaler technology
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AV Service Delivery Manager – I am looking for someone who lives and breaths the world AV service. This position requires a technical AV VC individual who comes from the AV corporate or residential integration or on site market place. This is not a position based on site this is an office based position. You will need to be a highly organised individual who understands the ins / outs of the world AV service and maintenance. The role will see you being an integral part of the team who can take charge of all aspects of the service department / team and work to help deliver a first class service offering:
Role Overview:
1) Overall responsibility and ownership for customer service levels, client retention, Service Division performance, Service Level Agreement (SLA) and KPI achievement.
2) Management of the Service Team as well as being hands on, approachable and focused on both internal and external resolution.
3) Ownership of the Service Desk strategy. This includes planning, process implementation, improvement and updating, KPI setting and measurement
4) High levels of communication with all clients to ensure good relationships and high levels of customer satisfaction.
5) Creating and delivering weekly reports, regular performance analysis and client specific ticket reports. Metric driven.
6) Deal with any client complaints and manage escalations, where necessary.
7) Manage the process of fault resolution from taking the initial call, tech support, visit coordination, engineer visits with full knowledge of the issues, correct equipment and historical data from any previous visits through to report and resolution.
8) Management of communications to ensure returns, repairs and orders are documented, placed and goods received/delivered in an appropriate time frame.
9) Onboard new clients, including introductions and assignment of dedicated resource to ensure a seamless client experience. This will be achieved by ensure all departments collaborate and communicate on a continuous basis, sharing relevant information and up to date documentation.
If this is the new role that you are craving then please send me your full technical CV to find out more.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VC VIDECONFERENCE MTRS MTR CRESTRON LUTRON ILIGHT LIGHTING SOUND CEDIA MDU MDUS SMARTHOME AUTOMATION CONTROL AVIXA AUDIO AUDINATE DANTE QSYS Q-SYS DSP BI-AMP SERVICE MAINTENANCE PREVENTATIVE ITIL SUPPORT BUCKINGHAMSHIRE BERKSHIRE BRKS HERTS HERTFORDSHIRE LONDON OXFORDSHIRE BEDS BEDFORDSHIRE....Read more...
Mobile Contract Supervisor - London and South East - Commercial portfolio - up to 50k plus car/allowance One of the country's most established building maintenance contractors is currently looking to recruit a mobile contract supervisor to work on a commercial maintenance contract covering the across London and the South East. The role will be based from home and will be spent out and about across the client sites. The role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of six engineers across the portfolio and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Contract Manager.Support the Contract Manager and lead the portfolio in their absence.Identify and quote for adhoc/extra/minor works across the sites.Responsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.Provide feedback on team and individual performance and identify development needs, conducting regular 1-2-1 and team meetings and performance reviews.First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works.Utilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when required.Attend client meetings.Offer technical support to the client and engineering team.Applicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2391 or equivalent in Inspection and Testing2-3 years Leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsExperience in Inspection and TestingPlumbing and Hot Water Systems L8 Legionella Training Capable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesExperienced in Statutory & Mandatory Compliance Maintenance Records / Certification and uploading onto Service Systems, NICEIC.IOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative....Read more...
Cisco Network Engineer
Up to £52,600 per annum
Fully remote based role
Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business.
PLEASE NOTE
Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted.
Accountabilities within this role:
As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components
Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services
You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans
A vital key to this role is the constant review of the firewall policy’s and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded.
As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN’s is key the same as HA firewall solutions and network segregation leveraging strict VLAN’s and network zoning
From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward
Network monitoring services are in place on all devices
Regular backups of switches / routers and firewalls are in place
Regular patching of network equipment is maintained / in place and CAB process followed.
Multi datacentre networking and multi-site networking globally
Skills and experience required:
Good knowledge of PowerShell
Good general knowledge of network protocols such as TCP / UDP port mappings and vlan’s
Good understanding of the following technologies but not limited to just them – Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS
Exposure to Citrix NetScaler an advantage
VPN setup on both Cisco ASA / Fortinet firewalls
Understanding of core IT Concepts
Problem resolution and root cause analysis
Have a good understanding of ITIL practices
Solarwinds exposure an advantage
AWS / Azure / VMWare certifications or extensive experience beneficial
Help desk ticket interaction
Change process experience required
Solid Cisco Router / switch and Firewall knowledge essential
Fortinet Firewall knowledge an advantage
Radware NLB knowledge an advantage
Good background in Citrix NetScaler technology would be ideal
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