Help Desk Technical Support Jobs Found 10 Jobs, Page 1 of 1 Pages Sort by:
1st Line Support Technician - Burton-on-Trent
1st Line Support Technician - Burton-on-Trent Join a leading healthcare company dedicated to enhancing patient care through innovative and cutting-edge technology. As our client continues to grow, they are seeking a dynamic and skilled 1st Line Support Technician to join their team. Position Overview: As a 1st Line Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities. Key Responsibilities: Provide first-line technical support to end-users, including troubleshooting microsoft related technology inlcuding Windows 10/11 & Office 365. Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary. Install, configure, and maintain computer systems, printers, and other peripherals. Assist in user account management, including password resets and access permissions. Document technical procedures and create knowledge base articles for end-user self-help. Collaborate with IT team members to implement and support IT projects and initiatives. Key Skills required: Experience using a service desk ticketing system. Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite. Familiarity with Active Directory, Exchange, and basic networking concepts. Excellent troubleshooting and problem-solving skills with a methodical approach. Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels. Ability to work independently and prioritize tasks in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be useful. Salary: For this position, my client are offering a salary of up to £24,000, plus excellent benefits. Crimson is acting as an employment agency regarding this vacancy. The link to Crimson’s Privacy Statement is here, should you wish to view prior to applying for this vacancy. ....Read more...
2nd Line Engineer
2nd Line Support. Salary – £27,000 – £30,000 Industry – IT Managed Service Provider Location – Bodmin (Cornwall) Duration – Permanent The Company We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients’ expectations and that their employees are proud of, and they do this by staying true to our core values. They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who’s focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career. Being on the 2nd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players – not lone wolves. Career Progression In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals. The Role You will be assisting the team to: Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries. Acting as a point of escalation for 1st Line engineers, helping them with their understanding. Assisting field engineers with your knowledge and experience and providing on-site support where required. Researching and scoping a wide variety of projects and then putting them into play. Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades Escalate support issues in a prompt and timely manner to 3rd line as required Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations Role Requirements: A minimum of 2 years’ experience working on a support desk or in an IT role A full driving licence (access to a vehicle is not required, but beneficial) Ability to work under pressure and manage own time on a busy helpdesk Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) Technical qualifications such as CompTIA A+ would be advantageous but not a requirement About You: You are someone that: Is curious, inquisitive and has a real desire to learn more and progress with your career Is ambitious, up for a challenge and has the drive to help an SME grow and push forward Has a strong understanding of IT Can translate complicated technical jargon into everyday language, everyone can understand Is flexible with travel and willing to be on the helpdesk or out onsite Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure ....Read more...
Mail Engineer - Exchange 2007
Mail Engineer – Exchange 2007 Up to £305 per day – Outside IR35 ASAP start Contract until at least Mid-September but could extend 100% remote based in the UK Working for a global software company we are looking for an Infrastructure Engineer who has extensive experience within Exchange 2007 / 2010 to assist with BAU support while the business ramp up their migration to the cloud – AWS. Main Responsibilities Responsible for support the companies technical infrastructure estate Key knowledge of Exchange 2007 / 2010 / Exchange O365 / Cisco Ironport (desirable) Manage mail migration from on prem to Office 365 Good solid understanding of Active Directory and understanding of group policy management Solid understanding of Powershell / cmd line Ensuring high availability of systems using company monitoring tools and proactive maintenance Upgrades and OS maintenance work as and when required Advise on best practice Project delivery Able to help design and implement high level documentation Accountability: Serve as a technical resource by providing support to multiple projects and business units Ensure servers, appliances and Windows services including associated infrastructure is properly monitored Ensure that alerts regarding related outages are addressed in a timely manner Provide technical assistance and support, either formal or informal, for more junior team members and mentor new and inexperienced team members as required Follow a strict change control process Work to tight time scales / deadlines as and when required Maintain and implement documentation in accordance with internal policies and procedures To assist in release management and technical integration processes for projects To investigate and solve technical problems and long-term outstanding issues for internal business units Good understanding of Microsoft stack (Server, SQL, IIS, Clustering, AD including GPOs, WSUS) To undertake any other duties commensurate with the grading of the post as may be instructed by management Experience and qualifications Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds experience or a monitoring solution understanding AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid MS Exchange 2007 / 2010 skills – MCSE / MCSA ideally Solid O365 Exchange skills Solid AD / Group policy skills – MCSE / MCSA ideally Cisco Ironport management / implementation best practice ....Read more...
Infrastructure Engineer - Outside IR35
Infrastructure Engineer Up to £250 per day – Outside IR35 ASAP start Contract until at least Mid-September but could extend 100% remote based in the UK Working for a global software company we are looking for an Infrastructure Engineer who has broad experience within Active Directory, VMWare and Citrix to assist with BAU support while the business ramp up their migration to the cloud – AWS. Main Responsibilities Responsible for supporting the businesses technical infrastructure estate. Good knowledge of Powershell / CMD line. Good general understanding of VMWare. Good exposure to Citrix Netscaler in terms of maintenance / management Good solid understanding of Active Directory and understanding of group policy management. Good understanding of Citrix services / application delivery / management Ensuring high availability of systems using company monitoring tools and proactive maintenance. Upgrades and OS maintenance work as and when required. Advise on best practice. Project delivery. Able to help design and implement high level documentation. Accountability: Serve as a technical resource by providing support to multiple projects and business units. Ensure servers, appliances and Windows services including associated infrastructure is properly monitored. Ensure that alerts regarding related outages are addressed in a timely manner. Provide technical assistance and support, either formal or informal, for more junior team members and mentor new and inexperienced team members as required. Continue to develop own skills and mentor other colleagues within the infrastructure team. Have a keen interest in automation and be able to drive forward automation solutions / recommendations. Follow a strict change control process. Work to tight time scales / deadlines as and when required. Maintain and implement documentation in accordance with internal policies and procedures. To assist in release management and technical integration processes for projects. To investigate and solve technical problems and long-term outstanding issues for internal business units. Good understanding of Microsoft stack (Server, SQL, IIS, Clustering, AD including GPOs, WSUS) To undertake any other duties commensurate with the grading of the post as may be instructed by management. Experience and qualifications Understanding of core IT Concepts. Problem resolution and root cause analysis Have a good understanding of ITIL practices. Solarwinds experience or a monitoring solution understanding. AWS / Azure / VMWare certifications or extensive experience beneficial. Help desk ticket interaction. Change process experience required. VMWare 6.5+. Citrix XenApp / XenDesktop 7.5+. Active Directory and group policy’s. Good background in Citrix Netscaler technology ....Read more...
AV Service Delivery Manager
AV Service Delivery Manager – I am looking for someone who lives and breaths the world AV service. This position requires a technical AV VC individual who comes from the AV corporate or residential integration or on site market place. This is not a position based on site this is an office based position. You will need to be a highly organised individual who understands the ins / outs of the world AV service and maintenance. The role will see you being an integral part of the team who can take charge of all aspects of the service department / team and work to help deliver a first class service offering: Role Overview: 1) Overall responsibility and ownership for customer service levels, client retention, Service Division performance, Service Level Agreement (SLA) and KPI achievement. 2) Management of the Service Team as well as being hands on, approachable and focused on both internal and external resolution. 3) Ownership of the Service Desk strategy. This includes planning, process implementation, improvement and updating, KPI setting and measurement 4) High levels of communication with all clients to ensure good relationships and high levels of customer satisfaction. 5) Creating and delivering weekly reports, regular performance analysis and client specific ticket reports. Metric driven. 6) Deal with any client complaints and manage escalations, where necessary. 7) Manage the process of fault resolution from taking the initial call, tech support, visit coordination, engineer visits with full knowledge of the issues, correct equipment and historical data from any previous visits through to report and resolution. 8) Management of communications to ensure returns, repairs and orders are documented, placed and goods received/delivered in an appropriate time frame. 9) Onboard new clients, including introductions and assignment of dedicated resource to ensure a seamless client experience. This will be achieved by ensure all departments collaborate and communicate on a continuous basis, sharing relevant information and up to date documentation. If this is the new role that you are craving then please send me your full technical CV to find out more. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VC VIDECONFERENCE MTRS MTR CRESTRON LUTRON ILIGHT LIGHTING SOUND CEDIA MDU MDUS SMARTHOME AUTOMATION CONTROL AVIXA AUDIO AUDINATE DANTE QSYS Q-SYS DSP BI-AMP SERVICE MAINTENANCE PREVENTATIVE ITIL SUPPORT BUCKINGHAMSHIRE BERKSHIRE BRKS HERTS HERTFORDSHIRE LONDON OXFORDSHIRE BEDS BEDFORDSHIRE ....Read more...
1st/2nd Line IT Support Technician
£28,000 - £35,000 + Benefits In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice and consultancy to their customers. Applications for this newly created role are welcomed from individuals looking to build a career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of ‘hands-on’ IT support that can demonstrate their passion for learning and all things IT, are encouraged to apply. The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on site in occupied commercial or residential premises. As such, discretion, professionalism, respect and the ability to travel across the south-east, are all essential requirements.Key Responsibilities Work alongside others to provide support, maintenance and configuration solutions. Support users, server and storage infrastructure including new installations and reconfigurations. Build an in-depth knowledge of specific technical areas. Implementation of hardware and services through onsite or remote work Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment. Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively. Be able to produce and contribute to technical documentation. Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously. A general keenness to learn new skills to help take the business forward. Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision. A keen eye for detail and a character with high standards. Excellent communication skills, both written and oral. Skills & Experience A passion for IT and technology. Excellent communication skills and telephone manner. Demonstrable customer centric, technical support experience in a client facing/desk side role position. Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time. Good knowledge of PC hardware with experience of diagnosing problems. Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365 and cloud-based solutions. Good knowledge of networking principles Experience with MS Windows server 2008 - 2019 or Small Business Server product series. Full UK driving licence. Experience with MS Windows OS and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required. Apply now! ....Read more...
Business Systems Analyst - Master Data
JOB DESCRIPTION General Purpose of the Job: Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems. Provides 1st and 2nd level SAP help desk support for master data related tickets and other areas as assigned based on experience. Trains and assists users in the use of SAP business application software as needed to support the understanding and knowledge of Master Data Management. Provides master data consulting in support business and IT initiatives, primarily SAP but also include in other Systems like CRM/PIM and Eshop. Ensures master data integrity in SAP and other key systems as identified. Identifies area's of data improvements. Prepares KPI's and recommendations for improvement. Strong Business Partner for IT internal and Internal Customers. Highly involved to communicate and to Align to the internal Master Data Governance. Notes on how to avoid master Data conflicts. Assists with SAP Roll out by assisting with data cleansing and loading activities. Additional related activities as assigned. Light configuration and other duties as assigned and as capacity allows. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, EHS or manufacturing. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordination. Coordinates activities of with project team member in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Highly motivated learn new System, Processes and Business Structures. Other duties may be assigned, as required. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Ability to work independently and as part of a team. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree is preferred. Practical Work Experience Required: 5+ Years SAP Super User / Business Analyst in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. Experience with SAP data cleansing and data loading activities. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. High experiences with Microsoft Office (Excel/ PowerPoint) Special Knowledge and Skill: General knowledge and understanding of business operations. Specialize knowledge of SAP Master Data elements to include (Material Master, Business Partners (Customers/Vendors), Info Records. Knowledge of the SAP application software, including its functions & capabilities, reporting and support requirements. Excellent communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability evaluate master data files and assess readiness for loading Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Excellent Excel Skills Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Familiar with LSMW/LTMC Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP Training and or Certifications would be an asset. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Business Systems Analyst (Jr)
JOB DESCRIPTION General Purpose of the Job: Provides support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Logistics and Compliance. The scope of responsibility is for Tremco North American operations and beyond as we roll out to other countries; Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports; and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, Service Management or Materials Management. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordinates activities with other project team members, in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervise contract consultants, programmers, and part-time clerical assistance, as needed. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Cisco Network Engineer
Cisco Network Engineer Up to £52,600 per annum Fully remote based role Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans A vital key to this role is the constant review of the firewall policy’s and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded. As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN’s is key the same as HA firewall solutions and network segregation leveraging strict VLAN’s and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Network monitoring services are in place on all devices Regular backups of switches / routers and firewalls are in place Regular patching of network equipment is maintained / in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: Good knowledge of PowerShell Good general knowledge of network protocols such as TCP / UDP port mappings and vlan’s Good understanding of the following technologies but not limited to just them – Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS Exposure to Citrix NetScaler an advantage VPN setup on both Cisco ASA / Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds exposure an advantage AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid Cisco Router / switch and Firewall knowledge essential Fortinet Firewall knowledge an advantage Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal ....Read more...
Business Systems Analyst (Sr) - FICO & RAR
JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR). The scope of responsibility is for Tremco Americas operations all business, all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree in finance or accounting is preferred. SAP Certification in RAR and related discipline or equivalent training Practical Work Experience Required: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-50%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...