Help Desk Analyst Jobs Found 3 Jobs, Page 1 of 1 Pages Sort by:
Application Support Analyst
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Business Systems Analyst - Master Data
JOB DESCRIPTION General Purpose of the Job: Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems. Provides 1st and 2nd level SAP help desk support for master data related tickets and other areas as assigned based on experience. Trains and assists users in the use of SAP business application software as needed to support the understanding and knowledge of Master Data Management. Provides master data consulting in support business and IT initiatives, primarily SAP but also include in other Systems like CRM/PIM and Eshop. Ensures master data integrity in SAP and other key systems as identified. Identifies area's of data improvements. Prepares KPI's and recommendations for improvement. Strong Business Partner for IT internal and Internal Customers. Highly involved to communicate and to Align to the internal Master Data Governance. Notes on how to avoid master Data conflicts. Assists with SAP Roll out by assisting with data cleansing and loading activities. Additional related activities as assigned. Light configuration and other duties as assigned and as capacity allows. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, EHS or manufacturing. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordination. Coordinates activities of with project team member in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Highly motivated learn new System, Processes and Business Structures. Other duties may be assigned, as required. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Ability to work independently and as part of a team. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree is preferred. Practical Work Experience Required: 5+ Years SAP Super User / Business Analyst in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. Experience with SAP data cleansing and data loading activities. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. High experiences with Microsoft Office (Excel/ PowerPoint) Special Knowledge and Skill: General knowledge and understanding of business operations. Specialize knowledge of SAP Master Data elements to include (Material Master, Business Partners (Customers/Vendors), Info Records. Knowledge of the SAP application software, including its functions & capabilities, reporting and support requirements. Excellent communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability evaluate master data files and assess readiness for loading Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Excellent Excel Skills Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Familiar with LSMW/LTMC Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP Training and or Certifications would be an asset. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Business Systems Analyst (Jr)
JOB DESCRIPTION General Purpose of the Job: Provides support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Logistics and Compliance. The scope of responsibility is for Tremco North American operations and beyond as we roll out to other countries; Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports; and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, Service Management or Materials Management. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordinates activities with other project team members, in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervise contract consultants, programmers, and part-time clerical assistance, as needed. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...