Manage the day-to-day operation of the IT helpdesk, providing administrative support for IT-related business functions
Provide 1st and 2nd line support to both staff and tenants
Take ownership of open issues, working through to resolution, including collaboration with third-party vendors as required
Perform hardware repairs and upgrades as needed
Carry out hands-on tasks such as moving and installing physical equipment
Undertake hardware and software installations
Effectively communicate issues and solutions to the business and within the IT team
Contribute to IT projects, including product testing, research, implementation, and post-support
Assist in monitoring and maintaining the company server, network, and online infrastructures
Collaborate with the company approved suppliers in executing necessary tasks
Review company technologies, procedures, and processes, identifying improvements and operational benefits
Assist in developing company policies and procedures
Document solutions and troubleshooting processes
Maintain a safe and tidy work environment, adhering to safe working procedures
Training:
Information Communications Technician Level 3
Training is delivered entirely remotely. The apprentice will attend lessons either from home, or in the office. This will be discussed at a later stage
Training is on a bi-weekly basis
Training Outcome:
Further responsibilities and career progression within the organisation
Further qualifications and training will be available beyond completion of the apprenticeship, with opportunities to branch off into other aspects of IT and Cyber Security
Employer Description:The organisation is a not for profit Limited company based in Rainham, Essex on a 19 acre site, split over 3 building. The organisation supplies high grade office, teaching, workshop and conference space to an on-site tenant base of over 100 companies and additionally to business in the local area.Working Hours :Monday to Friday 9am to 5pm, however, working hours negotiable.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Providing IT support to both internal teams and external clients.
Troubleshooting technical issues across various software and hardware platforms.
Assisting with system maintenance, updates, and installations.
Learning about networking, cybersecurity, and cloud-based services.
Working as part of a dedicated IT support team to ensure smooth daily operations.
Engaging with customers to provide high-quality technical support.
Training:
L3 Information communications technician Apprenticeship Standard
Training Outcome:Possible full-time position within the business and progression to Level 4. Employer Description:Unilink Software is an award-winning company providing innovative software solutions for the criminal justice sector. Their work makes a real difference, improving efficiency and security in prisons, probation, and law enforcement. With a supportive and flexible working environment, Unilink Software is the perfect place to start your IT career.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
The day to day activates of this role will be varied but will include the follow:
Helpdesk support queries, problems and incidents
Account creation (Moves, Additions, Changes)
Compliance Tasks (Keeping users security compliant)
Remote assistance on staff computers: Troubleshooting and Problem Solving
Remote installation of software, updates, bug fixes and patches etc.
Administrative tasks such as creating lists of users/tasks/problems
Resolving technical issues and providing solutions in a timely fashion
Accurately logging all support tickets, recording solutions
Training:The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.Training Outcome:
Potential to be promoted into an Associate or Technology Delivery Analyst
Employer Description:McCann Worldgroup, part of the Interpublic Group (NYSE: IPG), is one of the world's largest marketing communications networks.Our estimated 20,000 employees are united across 120 countries by a single mission: to help brands play a meaningful role in people’s lives.Working Hours :40 hours
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Password resets for clients
Working on a ticketing system to resolve IT issues
Providing technology support via email, over the phone and video calls
Investigate, diagnose and resolve IT issues
Involved with installing, configuring and upgrading hardware internally
Opportunity to maintain/upgrade the internal network system
Install and upgrade software virtually for clients
Maintain client's databases and manage access
Training:As a L3 IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Clearcare provides all the tools you need to manage your children’s setting in one complete software solution, without the hassle of multiple and expensive licenses.
With 21 years of history, we’ve refined our software to include everything you need to manage children’s homes, supported accommodation for care leavers, schools with SEND, family assessment centres and secure units.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Customer care skills,Willingness to learn....Read more...
Install hardware onto customer units and trailers
Attending customers units and trailers to carry out break-fix cases
Conduct customer and staff training to familiarise themselves with OpenRad products
Ensure that all relevant administrative, quality and regulatory documents are accurately completed and maintained
Log and respond to customer support requests received by phone or email
Use remote system tools to monitor the performance of customer systems
Training:
IT Solutions Technician Level 3
Online through a live trainer led sessions
Training Outcome:Full-time job role upon completion.Employer Description:Biotronics3D at its heart is and always will be a fast-paced software engineering company. They are developing forefront technologies that change how millions of patients and medical doctors interact, communicate, and explore medical information. They’re in the process of creating one of the largest healthcare communities in the world!Working Hours :Monday - Friday, 9 am - 5 pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills....Read more...
Assist in the installation and configuration of computer operating systems and applications
Perform basic troubleshooting and support tasks under supervision
Prepare, pack, and ship IT equipment to clients or end-users
Maintain accurate records of hardware and software deployments
Provide friendly and professional assistance to users via email, phone, and ticketing systems
Work closely with the Service Desk team to learn and develop troubleshooting skills
Follow IT processes and procedures to ensure smooth service delivery
Keep up to date with IT industry developments and actively participate in training
Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete an Information Communication Technician Level 3 Apprenticeship
Training Outcome:
Possible career progression
Employer Description:Contrac is a dynamic and growing Managed Service Provider (MSP), delivering top-tier IT support and solutions to businesses.Working Hours :Monday to Friday, hours to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Holt Executive is excited to partner with a leading global connectivity provider in the search for an exceptional Systems Technician. This collaboration highlights our shared commitment to delivering innovative solutions and attracting top-tier talent. We are seeking a skilled professional to play a key role in designing, maintaining, and optimizing critical IT systems that support worldwide operations. This partnership reflects Holt Executive's dedication to connecting forward-thinking companies with outstanding candidates who drive innovation and success. Be Part of the Future of Global Connectivity
We are seeking a talented and motivated Systems Technician to join a dynamic team working on cutting-edge connectivity solutions. This is a fantastic opportunity to be part of a forward-thinking organization, contributing to the development and maintenance of advanced systems that enable seamless communication across industries worldwide.
About the Role:
As a Systems Technician, you will be responsible for the installation, maintenance, and troubleshooting of complex communication systems. Youll work closely with a multidisciplinary team to ensure the reliability, performance, and security of critical systems supporting global operations.
Key Responsibilities:
- Install, configure, and maintain communication and IT systems.
- Conduct diagnostics and troubleshooting to resolve technical issues.
- Perform system upgrades and updates to ensure optimal performance.
- Monitor system performance and provide proactive maintenance.
- Document system configurations, processes, and troubleshooting procedures.
- Provide technical support to internal teams and external customers.
- Collaborate with engineering and operations teams to enhance system capabilities.
- Ensure compliance with industry standards and best practices.
Requirements:
- Proven experience in a technical role involving system installation and maintenance.
- Strong understanding of communication systems and IT infrastructure.
- Proficiency in troubleshooting hardware, software, and network issues.
- Knowledge of IP networking and routing protocols.
- Ability to work independently and within a team in a fast-paced environment.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Willingness to travel occasionally for system installations or maintenance.
Desirable Skills:
- Experience in satellite or telecommunications systems.
- Knowledge of radio frequency (RF) systems and signal processing.
- Familiarity with monitoring and diagnostic tools.
- Certifications in IT or networking (e.g., CCNA, CompTIA Network+).
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certifications.
- A collaborative and innovative work environment.
- The chance to work on impactful projects in a fast-evolving industry.
If youre passionate about technology and eager to play a critical role in delivering innovative connectivity solutions, wed love to hear from you.
Apply now to join a team dedicated to shaping the future of global communication. We are also a Disability Confident employer.....Read more...
As an IT Apprentice at CSC, you will be involved in a variety of tasks, gaining hands-on experience and valuable industry knowledge. You will work alongside a skilled team, assisting with IT support, maintenance, and project work for their customers across East Yorkshire and North Lincolnshire.
Take support calls from customers, assisting with common IT issues.
Log and track IT support tickets, ensuring all incidents are properly documented.
Visit customer sites to provide in-person IT support.Assist with proactive maintenance tasks alongside the wider team.
Use live monitoring software to identify and resolve faults as they arise.
Configure and install IT hardware, desktops, and laptops.
Carry out software installations and configurations.
Review and maintain technical documentation.
Participate in core training programs to develop your technical skills.
Training:Advanced Level Apprenticeship in Information Communications Technician consisting of:
Level 3 Apprenticeship in Information Communications Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities.Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
Employer Description:Commercial Systems have been established for more than 30 years and we have a vast range of customers; from sole traders who work from home, customers in the engineering sector, customers who specialise in hospitality to customers who provide education. Our friendly and experienced team is one that you can trust to maximise your IT capabilities. Let us focus on your IT whilst you concentrate on your business.Working Hours :Monday to Friday, 8:30am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
The support of desktop hardware, office and bespoke application software systems
Software fault resolution and hardware break/fix troubleshooting and repair
Resolution of basic networking faults (connectivity, cabling etc.).
Administering (low level) MS Active Directory
Planning, evaluating and proposing improvements to desktop systems
Assist in local project implementations, such as technology refresh and rollouts
Respond to Helpdesk reported fault calls via telephone/desk-side support and remote access
Training:
As the successful apprentice you will undertake an Level 3 Apprenticeship Standard in Information Communications to include assessment in Skills, Knowledge and Behaviours
Functional Skills in maths and English (where applicable), and completion of your End Point Assessment.
During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.
The Apprenticeship will be delivered by South Gloucestershire & Stroud College over 18 months
You will be required to attend the Filton Campus for your studies on a fortnightly basis and an assessor will visit you out on site
You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme
Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship
Training Outcome:
You will be supported with progression on completion of your apprenticeship
Employer Description:Our campuses are based in state-of-the-art buildings in great locations. Filton and WISE are within easy reach of the centre of Bristol, while our Stroud Campus is based in the beautiful Five Valleys in the county of Gloucestershire and Berkeley at the innovative Gloucestershire Science & Technology Park.
We offer a vast range of courses in an even wider range of subjects from business to sport, performing arts to media so whatever you want to study, there's bound to be something for you.
What's more, SGS has an excellent reputation for delivering work-based programmes, such as apprenticeships, higher apprenticeships and professional training, so if you're after a practical course that'll teach you the skills you need for your chosen career, you've come to the right place.
Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We're proud of SGS and we're committed to making the new college the best it can be. We are currently working hard to achieve Outstanding status in our next Ofsted inspection.
Our strong partnership with the University of Gloucestershire means we are able to offer excellent opportunities to students who choose to go on to higher education.Working Hours :Monday - Friday, 9.00am - 3.30pm with a 30 min lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Logical,Team working....Read more...
Administer user accounts for network, email and additional applications as required
Supporting the group with the successful installation, rollout and support of new computer hardware and software
Supporting the IT Support Manager with server administration
Assisting with IT stock control, inventories and general house-keeping
Assisting with general IT and Telecoms moves and patching
Resolve IT and application support requests within agreed SLA’s (service level agreements)
Develop and implement knowledge base articles for the team and wider group to use
Collaborate with 3rd party vendors where necessary to resolve any IT related issues
General administration relating to operational contracts
Participate in and provide support on any DR (disaster recovery) plans
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Qualified IT Support Technician.
Potential to grow into further roles within the department.Employer Description:For over 35 years, Mick George Ltd has been the driving force behind a vision for growth, expansion and diversification.
Today we are a major supplier to the UK construction industry, providing a broad range of services from Skip Hire and Waste Management, Aggregates & Concrete Supply right through to Earthworks, Asbestos Management and Demolition.Working Hours :Monday - Friday - may include evenings and weekends work dependant on training etc.
Between the hours of 06:30 - 18:30 on a rotational basis not required to work the full 12 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental....Read more...
Administer user accounts for network, email and additional applications as required
Supporting the group with the successful installation, rollout and support of new computer hardware and software
Supporting the IT Support Manager with server administration
Assisting with IT stock control, inventories and general house-keeping
Assisting with general IT and Telecoms moves and patching
Resolve IT and application support requests within agreed SLA’s (service level agreements)
Develop and implement knowledge base articles for the team and wider group to use
Collaborate with 3rd party vendors where necessary to resolve any IT related issues
General administration relating to operational contracts
Participate in and provide support on any DR (disaster recovery) plans
Training:
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
Qualified IT Support Technician
Potential to grow into further roles within the department
Employer Description:For over 35 years, Mick George Ltd has been the driving force behind a vision for growth, expansion and diversification.
Today we are a major supplier to the UK construction industry, providing a broad range of services from Skip Hire and Waste Management, Aggregates & Concrete Supply right through to Earthworks, Asbestos Management and Demolition.Working Hours :Monday - Friday - may include evenings and weekends work dependant on training etc.
Between the hours of 06:30 - 18:30 on a rotational basis, not required to work the full 12 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental....Read more...
Undertake component, solder joint & weld cross section analysis
Carry out stress analysis on varied equipment/processes using strain gauges and relevant hardware/software to evaluate risk to components
X-ray analysis of new and current production parts to establish conformance
Teardown analysis of products as per Customer agreement
Use of Co-ordinate measurement machines
Use of high magnification optical aids (microscope, SEM/EDS)
Support Process, Product, Test, and Quality Engineering requests as and when required
Complete and document daily/weekly/monthly
Measurement/inspection/analysis routines
Contribute to the running and upkeep of the plant calibration system
Determine ESD acceptance of items to be used in controlled areas
Document all inspection/measurement data and provide technical
Training:
Engineering and Manufacturing Support TechnicianLevel 3 Apprenticeship Standard
Training Outcome:
The possibility of full-time employment on the successful completion of the apprenticeship
Employer Description:The ZF Peterlee plant manufactures state of the art cameras, radar systems, key automated steering components and an array of sensors for cars and trucks, technology that enables the latest vehicles to see think and act in our modern world. We manufacture on an impressive scale producing in excess of 30,000 components a day across multiple production lines.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am- 1.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively. Your responsibilities will include:
Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues
Home Assistance: Assist home users with their tech needs, including in-home support and repairs
System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring
Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals
Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction
What we're looking for:
People Skills: You're friendly, approachable, and communicate effectively with diverse clients
Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills
Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting
Team Player: Ability to work both independently and collaboratively within a team environment
Local Commitment: Residing locally with intentions to stay and grow within the community
Customer Service Experience: Prior experience in customer service is ideal
Driving License: A full UK driving licence and willingness to travel to client sites when required
Training:
The training is delivered fully remotely and classes are bi-weekly
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
On-the-job training and expectations:
Comprehensive training will be provided
Candidates should possess a genuine enthusiasm for IT and technology
Candidate Profile:
Excellent proficiency in English, both written and verbal
Professional and neat appearance with a smart casual dress code
Courteous, friendly, and easily approachable demeanour
Due to our work with educational institutions, a DBS check is mandatory
Technical Skills Required:
A strong passion for all aspects of IT
Proficiency in assembling PCs
Skilled in diagnosing and resolving hardware and software issues
Competent in reinstalling the Windows Operating System and updating drivers
Familiarity with alternative operating systems (Mac and Linux) is advantageous
Experience with cloud services such as O365 and G-Suite is beneficial
Fundamental networking knowledge
Experience with Windows Server is considered a plus
Training:
Data Technician Level 3 Apprenticeship Standard
Training Outcome:A permanent job may be available depending on the apprentice.Employer Description:Quest Technologies™ continues to provide IT services and consulting for businesses, schools and the general public.
We offer a start-to-finish solution behind computing and communication technologies, whether it involves integrating current systems or the design and development of new ones.
We bring the expertise that allows your business to operate smoothly and effectively.
We explore how technology and services can help organisations address their business issues and challenges and realise their possibilities of creating operational efficiency.
We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology to continuously improve the way our customers live and work.Working Hours :Monday - Friday, 9.00am - 6.00pmSkills: IT skills,Attention to detail,Organisation skills....Read more...
JOB DESCRIPTION
Employer Description
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Job Summary
Under general supervision, the Quality Technician I is responsible for inspection of purchased and manufactured hardware, maintenance of equipment calibration system, generation of Quality metrics and management of discrepant materials dispositioned through the Material Review Board.
Supervision Responsibility:
None
Essential Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Performs first article and other inspections of Legend Brands manufactured products, as well as components purchased from its suppliers. Initial point-of-contact for Operations for part and materials quality issues that impact manufacturing; assists in defining problems and helping to develop solutions. Performs receiving inspection (when required) of incoming hardware on a random basis using AQL sampling plans. Performs random inspection of finished goods for compliance to specification, reports findings to Quality and Manufacturing managers. Assists in performing manufacturing process audits and report findings to the Quality Assurance and Manufacturing managers. Helps conduct trend analysis and other studies as appropriate to assist Quality Engineering in evaluating potential corrective action of quality issues. Facilitates the Legend Brands equipment calibration system including identification and tracking of all calibrated equipment, maintenance of the calibration data base, and coordination with the company's calibration services provider. Works with other Quality personnel to produce periodic reports on first pass yield/cost of quality, inspection results, MRB dispositions and other quality metrics as appropriate. Performs other related duties as assigned.
Minimum Qualifications
The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.
Education and Experience
High School Diploma or GED required. Previous experience in a manufacturing environment preferred.
Hiring Range:
Between $20/hr. - $23/hr.
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening. Accepting applications through April 30, 2025. Applications will be reviewed as received and on-going interviews will be conducted as necessary. Apply for this ad Online!....Read more...
Main duties and responsibilities include but not limited to:
Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs hand held terminals, tablets, electronic point of sale systems and digital signage etc.)
Following pre-written scripts for the configuration process ensuring that all steps are completed fully
Liaising with customers and management to assist in resolving issues when presented
Interfacing with our in-house WMS (Warehouse Management System) for record keeping purposes during the commissioning process)
Learning and embracing change, new technology to allow us to provide a good level of service to our customers
Being able to work consistently ensuring all staged items have a good level of conformity
Investigating hardware/software issues and reporting back to management to resolve
Light Warehousing Duties
Performing tasks on a WMS (Warehouse Management System)
Replacing faulty items
General housekeeping
Asset Management (Serial Number, Mac Address and ID tracking)
Identification of equipment received
Recording of equipment details to stock. management system
Carrying out functionality testing and checks
Erasure of Data/Defaulting of configuration
Investigating problems, diagnosing/repairing faults and reporting
Troubleshooting
Ensuring safe and clean working conditions
Training other staff where appropriate
Preparing equipment to be shipped out
Refurbishing I.T hardware
Storing stock away safely
Using Mechanical Handling Equipment i.e., pallet trucks to move goods around
Using computerised stock systems
Additional tasks
Providing technical support for writing reports and documentation
Identify and valuing equipment
Ensuring quality and efficiency are maintained
Ensuring all processes and procedures are adhered to
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Upon successful completion of the apprenticeship, the right candidate could progress to the following:
Internal Training and Development
Team Leader/Supervision
Project Coordination
Project Management
Employer Description:Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. The success of J Brand is all about listening to clients and tailoring a solution to meet specific business needs. A significant amount of the projects that the Company undertakes involves working at multiple sites across the country, with a typical installation involving over 1000 sites, across the UK and into Europe that require data and electrical installations as well as PC/EPOS deployment. J Brand can deliver this type of project to tight timescales and often out of normal office hours because of the highly skilled and professional staff.Working Hours :8.00am to 5.00pm with some variance due to rotas (slightly earlier/later). Working days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Microsoft Office,Warehouse experience,Using eWMS systems,Telephone speaking skills,Windows based PC experience,Administration skills....Read more...
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
This role will require you to travel to cliet sites from time to time, you need to be a driver
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests.
Providing technical support across the company (this may be in person or over the phone/remotely)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Logging customer queries/issues in the company ticketing system promptly
Training:
You will receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication Technician qualifications
Functional skill maths and English (if required)
Training Outcome:
Upon successful completion of the apprenticeship, there is potential for a full-time role
Employer Description:We are a small team here at Boldmere IT Solutions so teamwork is important. Whilst each have their specific duties related to skills and expertise, it is important all ‘muck-in’ and undertake the general duties that we can all do – e.g. make the tea, clean, greet visitors etc.
We are a growing business so the detail of this job description will evolve and change with growth through conversation and practice. We link job descriptions to core competencies and behaviours, which explain ‘how’ we should do our jobs. We will endeavour to update the job description on an annual basis. We will use it as part of managing performance.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Patience,driving....Read more...
Responsibilities:
Assembling company products in accordance with work instructions.
Testing new products against test procedures, or to specification.
Repairing and fault finding on existing equipment to component level.
Completing documentation of production/repair processes and test reports as required.
Creating and updating product work instructions.
Liaising with and assisting internal and external customers.
Identifying opportunities for continuous improvements.
Assisting/carrying out new product introduction or product modification, collaborating with multiple departments.
Utilising root cause analysis methodology and tools (RCA, PFMEA, PPS, etc) to resolve supply chain, and internal quality issues.
Full adherence to the company's quality systems.
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.Training:The Role:
Working as part of a small but busy team, alongside our other Production/Repair Engineers and warehouse staff. The role, will require you to repair, build and test various electronic equipment, updating processes and procedures and at times providing customer support whilst always making sure our quality standards are met.
You will report to the Operations Manager.Training Outcome:To become a fully qualified Production Engineering Technician with Southern Scientific.Employer Description:Southern Scientific is a specialist supplier of radiation detection equipment for the Nuclear, Medical, Security, Defence, Industrial & Research sectors.
All design and manufacturing takes place at our UK offices in Henfield, where our team of highly experienced engineers work together to bring our products from conceptualisation to market, using knowledge of over 40 years in the radiation detection industry. We have the capability for hardware and software design and are always happy to discuss special applications.Working Hours :Flexi: 08:00 to 10:00 (start)– 16:00 to 18:00(finish)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3)Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc)Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology, when necessary, with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3)Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc)Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work
Providing technical support in moving and setting up of Audio Visual and IT equipment as required
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
Working with team members to troubleshoot both complex and routine computer issues
Performing one-on-one computer training on technology when necessary with both students and staff
Providing support with password reset issues for both students and staff
Follow best practice guidelines in ensuring security and privacy of networks and computer systems
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules
Provide orientation and guidance to users on how to operate new software and computer equipment
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required
Training:Information Communications Technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday (times TBC)Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times TBC)Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system, which can include:
Providing one-to-one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students, including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems, installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring the security and privacy of networks and computer systems.
Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work
Providing technical support in moving and setting up of Audio Visual and IT equipment as required
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
Working with team members to troubleshoot both complex and routine computer issues
Performing one-on-one computer training on technology when necessary with both students and staff
Providing support with password reset issues for both students and staff
Follow best practice guidelines in ensuring security and privacy of networks and computer systems
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules
Provide orientation and guidance to users on how to operate new software and computer equipment
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required
Training:
Information Communications Technician (Level 3) Apprenticeship Standard
Training Outcome:
Excellent progression available within the company. This may lead to a permanent position with employer and future progression
Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday (times tbc)Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system, which can include:
Providing one-to-one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students, including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems, installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring the security and privacy of networks and computer systems.
Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression is available within the company. This may lead to a permanent position with an employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
