Front of House Manager - Luxury Country House Hotel, SurreyLocation: SurreySalary: NegotiableAre you a warm, professional, and service-driven hospitality leader? We are seeking an exceptional Front of House Manager to join the team at a stunning luxury country house hotel nestled in the heart of Surrey. With beautifully appointed interiors, outstanding service, and an enviable countryside setting, this property is a destination for refined escapes and memorable experiences. As Front of House Manager, you will be the face of the hotel and a key ambassador for the guests journey. You’ll oversee the seamless operation of the reception, concierge, and guest services teams, ensuring every guest is welcomed with impeccable service and warmth from arrival to departure.Key Responsibilities:
Lead, motivate and inspire the front office team to deliver five-star service at all timesManage check-in/check-out procedures, guest communications, and daily operationsMaintain front office SOPs, ensuring compliance with company and brand standardsHandle guest feedback, complaints, and requests promptly and professionallyWork closely with housekeeping, F&B, and events teams to ensure guest satisfactionSupport recruitment, training, and development of the FOH teamOversee scheduling, budgeting, and performance reporting
Requirements:
Proven experience in a similar Front Office or Guest Relations role within a luxury hotelA genuine passion for hospitality and delivering outstanding guest serviceStrong leadership, communication, and problem-solving skillsExperience with hotel PMS (e.g. Opera etc.)Immaculate personal presentation and attention to detail....Read more...
Skilled Visa available for the right candidate!Are you a hospitality professional with a passion for excellence and a desire to grow your leadership career in a dynamic hotel environment? Join our team and take the next step with a company that values service, standards, and success.We are seeking a dedicated and dynamic Assistant Hotel Manager to join our team with room to grow. The successful candidate will play a crucial role in supporting the Hotel Manager in overseeing daily operations, ensuring exceptional guest services, and maintaining high standards of hospitality. This position requires strong leadership skills, a passion for the hospitality industry, and the ability to communicate effectively with both guests and staff.Key Responsibilities:
Assist in managing hotel operations, ensuring compliance with company policies and proceduresSupervise and train hotel staff, fostering a positive work environment that encourages teamwork and professional developmentOversee guest services, addressing any issues or complaints promptly to ensure guest satisfactionCollaborate with the Hotel Manager in implementing strategies to enhance operational efficiency and improve guest experiencesMonitor inventory levels of supplies and equipment, placing orders as necessary to maintain smooth operationsConduct regular inspections of hotel facilities to ensure cleanliness and adherence to health and safety standardsAssist in the recruitment and training of new staff members, promoting a culture of excellence in service deliveryMaintain accurate records of hotel operations, including occupancy rates, revenue reports, and staff schedules
Experience & Qualifications:
Proven experience in a supervisory role within the hotel or hospitality industry is preferredStrong leadership skills with the ability to motivate and manage a diverse team effectivelyExcellent guest service skills with a commitment to providing an outstanding experience for all visitorsMultilingual or bilingual capabilities are highly desirable to cater to our diverse clienteleKnowledge of human resources practices related to hiring, training, and employee relations is an advantageStrong organisational skills with attention to detail and the ability to multitask in a fast-paced environmentA passion for hospitality and a commitment to upholding high standards of service quality
Other Job Details:
Job Type: Full time, Monday to FridayWork Location: In person
Salary & Other Benefits:
Basic Pay: £35,000.00-£40,000.00 per yearTipsEmployee discountOn-site parkingSkilled visa sponsorship (where applicable)
How to ApplyIf you are enthusiastic about contributing to an exceptional guest experience while leading a dedicated team, we invite you to apply for this exciting opportunity as an Assistant Hotel Manager.....Read more...
General Manager – Boutique Hotel, Cambridge Location: Cambridge, UK Salary: Competitive + BonusAre you an inspiring leader with a passion for luxury hospitality and a flair for creating unforgettable guest experiences? An exceptional opportunity has arisen for a General Manager to take the reins of a stunning boutique hotel in Cambridge.This charming property is renowned for its warm service, locally inspired food & beverage offering, and stylish interiors. As General Manager, you’ll be the face of the hotel, leading a passionate and close-knit team, and driving the commercial and operational success of the business.Key Responsibilities:
Oversee all aspects of day-to-day hotel operations, including front of house, housekeeping, F&B, and guest servicesLead, motivate, and develop a high-performing team with a focus on excellence and accountabilityDrive commercial performance, including revenue growth, profitability, and cost controlUphold and enhance service standards, ensuring a consistently outstanding guest experienceBuild and maintain relationships with key local partners, suppliers, and the wider communityReport to ownership with regular performance updates and strategic input
Ideal Candidate:
Proven experience as a Hotel General Manager or strong Deputy ready for a step up, ideally in a luxury boutiqueHands-on, people-focused leader with a genuine passion for hospitalityStrong understanding of revenue management, budgeting, and P&L responsibilityConfident with compliance, health & safety, and licensing regulationsCreative, adaptable, and solutions-oriented with exceptional attention to detail....Read more...
The Role:We are proud to be partnering with an exciting new premium karaoke bar concept opening in the heart of London, where elevated service meets high-energy entertainment. This is a unique opportunity to join the opening team of a brand that blends exceptional cocktails, immersive music experiences, and outstanding hospitality in a beautifully designed space. We are seeking a confident and experienced Assistant Manager with a strong foundation in hospitality standards, team leadership, and cocktail excellence. This role is ideal for someone who has a genuine passion for nightlife, service, and delivering unforgettable guest experiences, every night. As Assistant Manager, you'll play a key role in setting the tone for service, supporting daily operations, and leading the front-of-house team with professionalism, energy, and flair. You'll be hands-on during service, ensuring the highest standards are maintained across all touchpoints, from guest interactions to drink quality and team performance.What We’re Looking For:
A strong background in cocktails and bar service, with a passion for quality and creativityPrevious experience in a management role within a premium hospitality venueA well-trained, detail-oriented professional who understands the importance of standards and consistencyA natural leader with the ability to inspire, motivate, and guide a team through busy servicesSomeone with a hands-on approach, a calm presence, and a commitment to exceptional guest service
If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666kateb@corecruitment.com....Read more...
Are you ready to take your hospitality career to new heights in the stunning Cairngorms? If yes, then join us at The Boat Country Inn.We are seeking a dedicated Duty Manager to join our team at The Boat Country Inn. In this pivotal role, you will oversee daily operations, ensuring that our guests receive outstanding service and support. Your leadership will be key in maintaining our high standards of hospitality and creating a welcoming environment.Key Responsibilities:
Supervise daily hotel operations to ensure smooth functioning and guest satisfactionLead and motivate staff to deliver exceptional service to all guestsHandle guest inquiries and complaints with professionalism and efficiencyManage staff schedules and training to maintain high service standardsEnsure compliance with health and safety regulations within the hotelCollaborate with other departments to enhance the overall guest experienceMonitor inventory levels and assist in ordering supplies as needed
Requirements:
Proven experience in a supervisory role within the hospitality industryStrong leadership skills with the ability to inspire and manage a teamExcellent communication skills, both verbal and writtenExperience in guest services with a focus on customer satisfactionKnowledge of hotel operations and management practices is preferredMultilingual or bilingual abilities are advantageous but not required
Salary & Other Benefits:
Basic Pay: £32,000.00-£33,000.00 per yearCycle to work schemeDiscounted or free foodEmployee discountFree parkingOn-site parkingFlexible Schedule - Day/Night/Weekend Shifts Available
About UsThe Boat Country Inn is a charming Victorian hotel located near Aviemore, nestled in the stunning Cairngorms. We pride ourselves on providing a warm and cozy atmosphere, where every guest feels at home after a day of exploration. Our commitment to exceptional hospitality ensures that each stay is memorable.How to ApplyIf you're ready to take the next step in your hospitality career and make a difference at The Boat Country Inn, we invite you to apply today!....Read more...
Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive IT Team Leader to oversee IT operations across a cluster of properties.With a rich history and ongoing investment in modernisation—including the upcoming launch of a hotel—this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.The RoleReporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites. This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.Key Responsibilities
Oversee day-to-day ICT operations across hotel sitesLead and support IT strategies for multi-property coordinationTroubleshoot and resolve technical issues quickly and effectivelyManage network infrastructure and security protocolsTrack IT assets and contribute to budgeting and planningEnsure compliance with industry standards and internal policies
The ideal candidate:
3–5 years’ IT operations experience, including 2+ years in a similar hospitality-focused roleCertifications such as ITIL, PMP, or CISSP (preferred)Familiarity with PMS, POS, and guest-facing tech platformsStrong grasp of network architecture, cloud services, and security standardsAbility to train non-technical staff on key systems and toolsHands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings
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I am looking for a Restaurant Operations Manager to join my client in the center of Lisbon.Do you have a passion for fast paced restaurants then this is the role for you!The Role
Demonstrate financial comprehension of the café’s budget and P&L.Serve as a mentor and coach, developing hourly staff into brand ambassadors and industry-leading customer service stewards.Manage labor schedules in alignment with the café’s budget and forecast models.Successfully run a department and/or cost center.Partner across all departments to support consistent execution of systems and processes, ensuring products and services meet brand standards.Support senior management in building a highly functional, motivated team that shares a common vision and values.Execute established brand standards within retail operations, and identify opportunities to grow retail sales through staff and guest interaction.Foster a customer-first environment where all team members prioritize guest satisfaction in every situation.Execute and exceed established guest satisfaction standards as measured by objective ranking systems.Observe and uphold service standards to ensure guest expectations are consistently met.Engage with guests regarding current and past music, enhancing the guest experience.Support senior management in attracting and retaining top talent, placing individuals in roles that leverage their skills for maximum impact.Define clear goals and expectations for team members, using performance review tools to hold the team accountable.Support staff development and advancement through well-defined career paths.Serve as a Learning Coach, developing, implementing, and executing learning and development programs to drive continuous improvement and employee retention.Maintain a self-motivated approach to personal and professional growth.
Qualifications
Proven experience in an operations management role within a high-volume, casual-themed, full-service restaurant.Ability to bring innovative ideas to the team.Genuine enthusiasm and aptitude for serving people.Excellent verbal and written communication skills.Strong business acumen and problem-solving skills.Ability to communicate complex ideas and present information effectively to various stakeholders.Fluency in English required; multiple language abilities a plus.Must be able to perform job functions with reasonable accommodation.
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Full-Time; Contract (June to September 30, 2026, with possibility to extend)Date Posted: May 23rd, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE is excited to be a Host Venue for FIFA FanFest during the FIFA World Cup 2026™. We are seeking a dynamic and experienced Manager, Public Safety – Marquee Events to lead the planning, development, and delivery of all security and safety operations related to this world-class event.Reporting to the Director of Safety & Security, this role is responsible for overseeing all aspects of safety, security, risk mitigation, and emergency preparedness for the FIFA FanFest hosted on the PNE festival grounds. The ideal candidate is a collaborative leader with strong project management skills and experience coordinating with law enforcement, emergency services, and key stakeholders. This role will lead all preparedness efforts in close collaboration with the Vancouver Host City Committee and other partners to ensure a coordinated, effective, and integrated safety and security strategy.Why join our Team?
Exhilarating and fun-loving culture.Flexible work environment.Opportunity for free or discounted tickets to shows, events, sports games, and much more.Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands.Competitive compensation package.Opportunity to create lasting memories and friendships!
What will you do this year?In your role as the Manager, Public Safety – Marquee Events, your main duties will include:
Lead the end-to-end planning, development, and implementation of all safety and security operations for FIFA FanFest at the PNE festival grounds.Serve as the primary liaison between the PNE and key external partners, including the Vancouver Host City Committee, Vancouver Police Department, fire and emergency services, private security providers, and other relevant stakeholders.Collaborate with internal PNE departments to ensure event security plans are integrated with site operations, crowd management, and guest experience strategies.Develop a comprehensive site security plan, including access control, credentialing, surveillance, bag checks, metal detection, and emergency response protocols.Lead and coordinate emergency planning efforts, including scenario planning, tabletop exercises, and communication strategies.Ensure all safety and security protocols meet FIFA, municipal, provincial, and federal safety and risk standards.Oversee the development and delivery of training and briefings for staff and contracted security teams related to emergency procedures, crowd control, and incident response.Conduct and lead risk assessments of all festival venues and ensure appropriate measures are taken to mitigate risks.Manage real-time event safety operations, including incident response, crowd monitoring, and coordination with emergency agencies.Ensure compliance with applicable legislation including the Criminal Code, WorkSafeBC regulations, and internal PNE policies.Support post-event debriefs and contribute to the evaluation and reporting of security and safety performance.Perform all other duties as required.
What else?
Bachelor’s degree or an equivalent combination of education and experience in safety, security, policy development, or event management.5-7 years of progressive experience in security management, emergency planning, or public safety, ideally within large-scale public events, festivals, or complex organizations.Proven experience developing and executing operational and emergency plans in high-profile, dynamic environments, with strong knowledge of safety standards, emergency response protocols, and risk management best practices.Experience working with police, fire, and emergency services, with a strong understanding of stakeholder coordination at all levels, including government agencies, regulatory bodies, and private contractors.Familiarity with international sporting event safety and security frameworks, regulations, and best practices is considered a strong asset.Demonstrated ability to lead cross-functional teams and manage multi-stakeholder projects.Deep knowledge of risk and crisis management, emergency preparedness, and incident response planning.Strong leadership, communication, and strategic problem-solving skills; ability to remain calm under pressure and make sound decisions during critical situations.Working knowledge of the Criminal Code, local bylaws, and relevant provincial and federal legislation.Must be available to work flexible hours including evenings, weekends, and holidays, particularly during the event period.Successful candidates must undergo a Criminal Record Check.
Who are you?
A confident and collaborative leader with a passion for public safety and large-scale events.Calm under pressure with a proactive, solution-focused mindset.Skilled at navigating complex stakeholder relationships across agencies and departments.Experienced in safety and security planning for festivals or major public events.Strong communicator and strategic thinker who values teamwork and detailed planning.Adaptable, hands-on, and committed to delivering exceptional guest experiences.Well-versed in emergency preparedness, risk management, and operational execution.
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a contract, full-time position with a typical salary range of $80,000 - $90,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Who they are:My client is part of the world’s largest catering company, and are responsible for the Public Catering and Corporate Event Catering segments within the business unit.They are the exclusive catering partner for prestigious event locations in Frankfurt, as well as serving as conference and event caterer for leading business clients.They deliver event catering of the highest quality throughout Germany.They serve a demanding clientele and seek to inspire them with unique offerings.To support their ambitious goals, they are seeking an Operations Manager for their restaurants at their newest location.What they Offer
A secure and stable workplaceA flat hierarchy with short decision-making processesContinuous innovation and opportunities for further developmentOpportunities for personal and professional growth
Responsibilities
Oversee the operations of two full-service restaurants within the new premises.Implement and monitor pre-opening schedules and task lists.Coordinate diverse food and beverage offerings across both restaurants.Act as the single point of contact for the mobilisation team regarding F&B operations.Direct the implementation of payroll, reporting, forecasting, inventory, and budget management for F&B operations.Recruit, select, train, and manage employees to deliver outstanding guest services and quality products, supporting revenue and profit goals.Implement quality control measures for food and beverage.Evaluate team members and provide constructive feedback on performance.Assist in preparing annual budgets and adhere to the F&B departmental budget.Lead and support all F&B operations to achieve financial and operational targets.Review weekly reports and present results to the Managing Director.Establish and maintain effective internal controls within the F&B operation.Direct and oversee the development of employees, fostering a culture of continuous improvement and high standards.
What they Expect
Minimum of 5 years’ experience in a responsible F&B management role with personnel responsibility.Exceptional leadership skills, including the ability to identify, hire, inspire, and develop talent.Strong organisational skills to ensure all F&B operations are planned and executed to a high standard.Proven personnel management skills, including hiring, training, and motivating employees.Extensive knowledge of both front-of-house (FOH) and back-of-house (BOH) processes.Sound business acumen and experience in budget preparation.Excellent oral and written communication skills with both customers and staff.Demonstrated success in operating a successful restaurant business, ideally across multiple locations, with the ability to set and achieve high performance standards.
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