Night Shift SupervisorCOREcruitment Ltd Munich, Bavaria, Germany (On-site)SaveApplySalary: €33.000 + 20% night time surchargeStart : ASAPLanguages: German and EnglishJob Summary:As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of the hotel.This role includes handling guest check-ins and check-outs, responding to inquiries, managing reservations, and maintaining hotel security and safety during night hours.Your Key Responsibilities:
Greet and assist guests with check-in and check-out procedures.Handle phone calls, emails, and in-person inquiries regarding reservations, hotel services, and local information.Process payments and maintain accurate records of transactions.Monitor hotel security by ensuring only registered guests access the premises.Address and resolve guest concerns and requests promptly.Prepare and reconcile financial reports, including night audits.Assist with setting up breakfast or early morning services as required.Communicate any important issues to the morning shift team.Maintain cleanliness and organisation at the front desk and lobby area.
Skills & Qualifications:
Previous experience in customer service or hospitality is preferred.Strong communication and problem-solving skills.Ability to work independently and stay alert during night shifts.Familiarity with hotel reservation and property management systems is a plus.Attention to detail and ability to handle financial transactions accurately.Basic knowledge of safety and emergency procedures.Fluent in GERMAN AND ENGLISH
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Assistant General Manager
Salary up to £45,000 per year
Things to know:
New Opening
Things you will be doing as an Assistant General Manager:
Collaborate with the General Manager to oversee daily restaurant operations.
Lead and inspire a team to deliver exceptional service.
Manage reservations, guest relations, and overall customer satisfaction.
Uphold high standards of presentation and service.
Assist in strategic planning.
Contribute to the continued success of the restaurant.
You will be a great fit if you have:
Experience as a Restaurant Manager or Assistant General Manager role
Strong leadership skills
Ability to motivate and guide a high-performing team.
Passion for delivering an outstanding customer experience.
Excellent organizational and communication skills.
Adaptability to thrive in a fast-paced and prestigious restaurant environment.
LEGAL REQUIREMENTS
In line with present UK working requirements, all candidates are required to provide proof of eligibility to work in the UK.
Spayse’s undertaking is as a recruitment agent in this role and are bound by the requirements requested by our client.
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Technical Support & Troubleshooting - Diagnose and resolve faults in cloud telephony, routers, switches, and networks via phone, email, and remote access tools
Installation & Maintenance - Configure, test, install, and repair IT & telephony equipment, ensuring systems are ready for deployment
Remote & On-Site Support - Respond to faults, moves, additions, and changes while providing assistance to customers and colleagues
VoIP & Network Monitoring – Use Wireshark, Magic, and BroadWorks to analyse VoIP performance and check device configurations
Documentation & Compliance – Accurately log work orders, reports, and stock control, ensuring adherence to ISO9001 service standards
Security & Policy Adherence - Follow security protocols for password resets, backups, and compliance with company policies
Training:
Information Communications Technician Level 3 Apprenticeship Standard
We were the first apprenticeship training provider to undergo a full digital transformation and move all our training online
Duration: 12 Months and up to 3 Months End Point Assessment
Training Outcome:
Completing an apprenticeship is an excellent way to achieve your professional goals and take your career to new heights
Apprenticeship programmes not only equip you with the skills needed to succeed in your chosen field, but they also help you build organisational and leadership skills, develop a deeper understanding of your industry and navigate its challenges with confidence
With this competitive edge, we’ve seen apprentices become line managers, heads of departments – and even company directors
Employer Description:Fourteen IP are the world’s leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operations and enhance guest experiences. Their Evolution Voice cloud telephony service is used in over 350,000 hotel rooms across 25 countries, while their AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels.
As a growing and innovative company, they are looking for a motivated and tech-savvy individual to join their team as an IT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gain hands-on experience in a rapidly expanding industry.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
