Salary: €38200Start: ASAPLanguages: German and EnglishI am looking for a Front Office Supervisor who can oversee the daily operations of the hotel's front desk, ensuring excellent guest service and smooth check-in and check-out procedures.You assist in managing the front office team, handle guest concerns, and support overall hotel operations to maintain high standards of hospitality.Key Responsibilities:
Supervise and support front desk staff in daily operations, ensuring efficient and professional service.Assist with guest check-ins, check-outs, and special requests.Handle and resolve guest complaints and escalate issues when necessary.Monitor room availability and coordinate with housekeeping for room readiness.Train and mentor front office employees to maintain service excellence.Ensure compliance with hotel policies and procedures.Oversee financial transactions, including cash handling and billing.Assist in scheduling staff shifts and managing workload distribution.Maintain communication between front office, housekeeping, and other hotel departments.Conduct performance evaluations and provide feedback to improve team efficiency.
Skills & Qualifications:
Previous experience in a front office or hospitality role, with supervisory experience preferred.Strong leadership and problem-solving skills.Excellent communication and customer service abilities.Proficiency in hotel management software and reservation systems.Ability to handle high-pressure situations and multitask effectively.Fluent in German and English
Working Hours:
Shift-based, including evenings, weekends, and holidays as required by hotel operations.
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Night Shift SupervisorCOREcruitment Ltd Munich, Bavaria, Germany (On-site)SaveApplySalary: €33.000 + 20% night time surchargeStart : ASAPLanguages: German and EnglishJob Summary:As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of the hotel.This role includes handling guest check-ins and check-outs, responding to inquiries, managing reservations, and maintaining hotel security and safety during night hours.Your Key Responsibilities:
Greet and assist guests with check-in and check-out procedures.Handle phone calls, emails, and in-person inquiries regarding reservations, hotel services, and local information.Process payments and maintain accurate records of transactions.Monitor hotel security by ensuring only registered guests access the premises.Address and resolve guest concerns and requests promptly.Prepare and reconcile financial reports, including night audits.Assist with setting up breakfast or early morning services as required.Communicate any important issues to the morning shift team.Maintain cleanliness and organisation at the front desk and lobby area.
Skills & Qualifications:
Previous experience in customer service or hospitality is preferred.Strong communication and problem-solving skills.Ability to work independently and stay alert during night shifts.Familiarity with hotel reservation and property management systems is a plus.Attention to detail and ability to handle financial transactions accurately.Basic knowledge of safety and emergency procedures.Fluent in GERMAN AND ENGLISH
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