What you’ll be doing:
As an Apprentice Freight Forwarder, you'll play a crucial role in keeping goods moving efficiently across the UK and Europe and the rest of the world. Your training will cover:
Planning and coordinating time-critical transport across road, air, and sea.
Learning the customs process to ensure smooth international shipments.
Providing accurate quotes and ensuring they meet service level agreements (SLAs).
Monitoring shipments and keeping clients updated at every stage.
Supporting emergency and sensitive logistics solutions.
Delivering outstanding customer service in a high-pressure environment.
Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of International Freight Forwarding Specialist Level 3.
Employer Description:Ecosphere Global Logistics was formed in March 2020 and is composed of entrepreneurs who have backgrounds rich in logistics, supply chain and business management. Ecosphere has a progressive global strategy to build across all key international gateways over the coming years. Today in the UK, we have two offices located at London Heathrow (Bagshot) and Southampton, with a staff of 11 people.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Willingness to learn....Read more...
An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight via Air or Ocean, and /or Road. This can include Exporting and Importing Goods from and to the UK and across the World. The main focus will be working in the Ocean Freight Department.
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Ocean or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
Liaise with overseas offices on Ocean or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
Training:International Freight Forwarding Specialist Level 3 Apprenticeship Standard:
On the job training delivered by the employer
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship's English and Maths minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim of Apprentices either moving onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday between 9am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Join our established operations team to deliver comprehensive freight forwarding solutions to our diverse client base. This role offers training in all aspects of the freight process, including booking shipments at origin and managing the logistics through to final delivery at the destination. You'll gain hands-on experience in every step of the freight forwarding process.
Learn and familiarize with in-house operational systems.
Liaise with customers, agents, and carriers regarding new bookings.
Complete import/export customs declarations.
Monitor Estimated Time of Arrival (ETAs) and update reports and clients accordingly.
Book deliveries and arrange releases.
Handle invoicing processes.
Answer and make phone calls to clients and partners.
Perform general office administration tasks.
Training:On the job training delivered by the employer.Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.Allocation of an apprenticeship delivery coach who will carry out regular training.Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activities.Training Outcome:Initially, you will train and gain a full understanding of the logistics process. Once proficient, you will take on the responsibility of managing your own set of accounts/customers on a day-to-day basis.Employer Description:DeepBlue is a traditional freight forwarder, that provides clients with a full range of transport products and services to suit their individual needs. We utilise a number of core carrier and overseas partners to source the best matched solution for every shipment.
Providing the highest levels of customer service. We respond quickly and accurately and offer cost effective reliable options along with additional support and advice from start to finishWorking Hours :Monday to Friday 09:00 – 17:30hrs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Are you looking for the perfect opportunity to lift off your career whilst gaining a nationally recognised qualification? We have a fantastic opportunity for a motivated and career minded individual to join our team as an International Logistics Apprentice! This opportunity would be perfect for a college leaver or anyone looking to transport their career in an industry with a bright undying future.
A freight forwarder organises shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or destination. Forwarders work with multiple carriers to move goods from one country to another.
We’ll train you on everything you need to know to be successful in your role. Your training will start with a 21-month apprenticeship programme in International Freight Forwarding, supported by a comprehensive training programme on the job to give you the foundations for a successful long-term career.
Taking client’s bookings and dealing with customer enquiries relating to orders
Assisting in arranging transportation of goods by sea, air and road and recommending best method of transport
Always providing an excellent customer experience
Processing essential shipping documentation required by customers and suppliers
Updating and maintaining accurate shipping information in our Freight software programmes
Keeping clients updated on transportation of goods timelines
Assisting with Customs Clearance procedures and documentation
Preparing and following up quotations with clients
Supporting colleagues with other duties as required
Develop an understanding of customs rules, regulations and terms of trade
Develop an appreciation of international cultures, different time zones and their effect on transit times
Training:International Freight Forwarding Specialist Level 3.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6-hours off the job training activitiesQuarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:Upon successful completion of your apprenticeship there will be a genuine opportunity for you to become a highly valued member of the team, with a potential for further career progression within the company.Employer Description:Unsworth are an internationally recognised, multi-award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients.Working Hours :Monday to Friday, 08:30 - 17:00 with 1-hour unpaid lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
We are looking for a keen, well organised and motivated individual to join our team based in our office in Felixstowe.Join our established operations team to deliver comprehensive freight forwarding solutions to our diversing solutions to our diverse client base.
We are seeking a candidate to collaborate with our Customs Executive in assisting with import and export customs declarations. This role will involve supporting the team in ensuring compliance with customs regulations and facilitating smooth customs processes for shipments.
Duties will include:
Learn and familiarise with in-house operational systems
Liaise with customers, agents, and carriers regarding new bookings
Complete import/export customs declarations
Monitor Estimated Time of Arrival (ETAs) and update reports and clients accordingly
Book deliveries and arrange releases
Handle invoicing processes
Answer and make phone calls to clients and partners
Perform general office administration tasks
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activities
Training Outcome:
Start by training to become proficient in customs procedures. Upon gaining full competency, you will transition into a Customs Executive role, working closely with the team to arrange declarations to HMRC
This role also offers opportunities for further development into other areas of customs
Employer Description:DeepBlue is a traditional freight forwarder, that provides clients with a full range of transport products and services to suit their individual needs. We utilise a number of core carrier and overseas partners to source the best matched solution for every shipment.
Providing the highest levels of customer service. We respond quickly and accurately and offer cost effective reliable options along with additional support and advice from start to finishWorking Hours :Monday - Friday, 09:00 - 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation
Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Training Outcome:
Upon successful completion of the apprenticeship, apprentices have the opportunity to continue their careers with our company. They can transition into permanent roles, applying the skills and knowledge gained during their training
As they grow within the organisation, they will have access to continuous learning, career development opportunities, and the chance to take on increasing responsibilities in their chosen field
Employer Description:Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients.
By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach.
Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.Working Hours :Monday - Friday, 9.00am - 5.00pm (Office based)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
