The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive/Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard.
Functional Skills in maths and English if required.
Blended on/off the job training and location to be confirmed.
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available.
Employer Description:Our client are a nationwide remote IT support and services company specialising in providing business IT Support and managed services exclusively for businesses.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PCs, Apple hardware, and server technologies
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected, depending on performance and availability, once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; testing, configuring and fault-finding on a huge range of technology-related hardware.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
You will have the opportunity to work alongside highly experienced colleagues on IT projects as well as be given encouragement to explore the areas of IT which interest them the most within a supportive environment.
Your tasks will include:
Provide the first port of call for issues raised by users concerning IT hardware and connectivity – working with other team members as necessary to diagnose and resolve faults
Create end user accounts in line with company policies and procedures
Document all resolutions within helpdesk
Document any revised or new procedures working with other team members
Communicate all resolutions promptly and effectively and always providing a high level of customer service
Assist the Security & Infrastructure lead in projects and new system setups
Setting up new hardware e.g. Laptops and Desktop computers
Training:
This training programme is completed via an Apprenticeship Standard at level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification
Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment
Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects
The Apprenticeship Standard has three pathways to choose from:
Support Technician
Network Technician
Digital Communications Technician
Training Outcome:This will provide a solid foundation into IT Support as a career and can lead to promotion to IT support technician from which the successful candidate can narrow their skills into various trajectories including Network Engineering, Security Specialist, Cloud Computing Engineer.Employer Description:Amphenol LTD is a manufacturing site within the family of companies that forms the Amphenol Corporation, a global interconnect specialist generating in excess of $8 billion yearly revenue with over 74,000 employees.
Employing around 260 people at the site in Whitstable, Kent, Amphenol LTD offers a full design and manufacturing service for a large range of connectors and interconnect solutions, including cable assembly, over-moulding and electronic packaging. In the age of globalisation, Amphenol LTD is proud to have retained full end-to-end manufacturing capability for its products in the UK, whilst having opened access to low cost manufacturing sites around the world to complement its offering to customers globally.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.30pm.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Willing to learn,Reliable....Read more...
Up to £30,000 DoE + BenefitsAre you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team, gain hands-on experience and grow within a thriving IT solutions company.?Our client provides expert IT solutions tailored to keep the customers businesses running smoothly. Whether they’re a start-up, small business or large enterprise, their team ensures their client’s technology works efficiently, securely and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment.As a 1st Line IT Support Technician, you will act as the first point of contact for all client enquires, providing exceptional technical support and troubleshooting IT issues efficiently. All work is Windows cloud based systems so an understanding of Office365 is essential.You’ll benefit massively from working within a small, friendly team including a lot of personal one to one training to ensure you have everything you need. Key Responsibilities
You will be Supporting customers around the South of England UK, troubleshooting issues and monitoring systems
Providing 1st line support via phone and remote access but also visiting client’s sites when required.
Working with cloud-based systems.
Microsoft Office and Windows 10 and 11 administration and troubleshooting.
Developing a deeper understanding of the technology involved.
Skills & Experience
Experience of working in an IT Support role, hitting targets and meeting SLAs.
Good knowledge of desktop technologies for Windows 10 and Windows 11, Microsoft Office / Office365
SharePoint, OneDrive and Teams administration and troubleshooting.
A Team Player who enjoys working within a business that supports one another and nurtures their staff.
Maintenance and troubleshooting of printers
Good communication skills – written and verbal
Ability to work as part of a team, diagnose faults and find solutions whilst maintaining strong relationships with customers
Able to follow agreed procedures and documentation
User administration of Microsoft Server / Office365
A base understanding of networking protocols and devices (particularly Draytek Zyxel)
A clean driving licence and vehicle for very occasional visits to client sites
If you are a dedicated and detail-oriented IT Support Technician looking for a new dynamic role, we would love to hear from you. Apply now!....Read more...
The support of desktop hardware, office and bespoke application software systems
Software fault resolution and hardware break/fix troubleshooting and repair
Resolution of basic networking faults (connectivity, cabling etc.).
Administering (low level) MS Active Directory
Planning, evaluating and proposing improvements to desktop systems
Assist in local project implementations, such as technology refresh and rollouts
Respond to Helpdesk reported fault calls via telephone/desk-side support and remote access
Training:
As the successful apprentice you will undertake an Level 3 Apprenticeship Standard in Information Communications to include assessment in Skills, Knowledge and Behaviours
Functional Skills in maths and English (where applicable), and completion of your End Point Assessment.
During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.
The Apprenticeship will be delivered by South Gloucestershire & Stroud College over 18 months
You will be required to attend the Filton Campus for your studies on a fortnightly basis and an assessor will visit you out on site
You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme
Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship
Training Outcome:
You will be supported with progression on completion of your apprenticeship
Employer Description:Our campuses are based in state-of-the-art buildings in great locations. Filton and WISE are within easy reach of the centre of Bristol, while our Stroud Campus is based in the beautiful Five Valleys in the county of Gloucestershire and Berkeley at the innovative Gloucestershire Science & Technology Park.
We offer a vast range of courses in an even wider range of subjects from business to sport, performing arts to media so whatever you want to study, there's bound to be something for you.
What's more, SGS has an excellent reputation for delivering work-based programmes, such as apprenticeships, higher apprenticeships and professional training, so if you're after a practical course that'll teach you the skills you need for your chosen career, you've come to the right place.
Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We're proud of SGS and we're committed to making the new college the best it can be. We are currently working hard to achieve Outstanding status in our next Ofsted inspection.
Our strong partnership with the University of Gloucestershire means we are able to offer excellent opportunities to students who choose to go on to higher education.Working Hours :Monday - Friday, 9.00am - 3.30pm with a 30 min lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Logical,Team working....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe Field Service Engineer (BESS) will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
To provide technical advice, and to work closely with colleagues to maintain agreed service levels
To implement and work on specific IT projects as required
Provide onsite and face-to-face ICT support to customer organisations
Provide Service Desk support / cover as required
To provide support for the Client Manager in times of absence
To help maintain operational procedures and system documentation
Deliver to deadlines
Diagnosing and resolving technical faults accurately
Ghosting and deploying desktop images
Training:
Level 3 Information communications technician qualification
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Possibility of full-time employment.Employer Description:Bates IT has over 25+ years’ experience in delivering large scale digital transformations and operational support into a diverse range of verticals. Our service portfolio encompasses every device that touches a desk, effectively making us a unique unified service provider. We are a family IT Company supporting an NHS Trust with headquarters in Worthing.
Our core values include flexibility towards the changing needs of our customers, ownership and accountability for the services we provide, passion for continual service improvements and delivering exceptional service to our customers.Working Hours :To be confirmed at interview.Skills: Team working....Read more...
Main duties and responsibilities include but not limited to:
Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs hand held terminals, tablets, electronic point of sale systems and digital signage etc.)
Following pre-written scripts for the configuration process ensuring that all steps are completed fully
Liaising with customers and management to assist in resolving issues when presented
Interfacing with our in-house WMS (Warehouse Management System) for record keeping purposes during the commissioning process)
Learning and embracing change, new technology to allow us to provide a good level of service to our customers
Being able to work consistently ensuring all staged items have a good level of conformity
Investigating hardware/software issues and reporting back to management to resolve
Light Warehousing Duties
Performing tasks on a WMS (Warehouse Management System)
Replacing faulty items
General housekeeping
Asset Management (Serial Number, Mac Address and ID tracking)
Identification of equipment received
Recording of equipment details to stock. management system
Carrying out functionality testing and checks
Erasure of Data/Defaulting of configuration
Investigating problems, diagnosing/repairing faults and reporting
Troubleshooting
Ensuring safe and clean working conditions
Training other staff where appropriate
Preparing equipment to be shipped out
Refurbishing I.T hardware
Storing stock away safely
Using Mechanical Handling Equipment i.e., pallet trucks to move goods around
Using computerised stock systems
Additional tasks
Providing technical support for writing reports and documentation
Identify and valuing equipment
Ensuring quality and efficiency are maintained
Ensuring all processes and procedures are adhered to
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Upon successful completion of the apprenticeship, the right candidate could progress to the following:
Internal Training and Development
Team Leader/Supervision
Project Coordination
Project Management
Employer Description:Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. The success of J Brand is all about listening to clients and tailoring a solution to meet specific business needs. A significant amount of the projects that the Company undertakes involves working at multiple sites across the country, with a typical installation involving over 1000 sites, across the UK and into Europe that require data and electrical installations as well as PC/EPOS deployment. J Brand can deliver this type of project to tight timescales and often out of normal office hours because of the highly skilled and professional staff.Working Hours :8.00am to 5.00pm with some variance due to rotas (slightly earlier/later). Working days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Microsoft Office,Warehouse experience,Using eWMS systems,Telephone speaking skills,Windows based PC experience,Administration skills....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday- Friday
Between 9.00am and 5.00pm (Breaks to be confirmed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear, articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating as necessary for example, password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear, articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating as necessary for example, password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
