Customer Relationship AdvisorLocation: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smash their targets and get great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?Would you like to join a progressive and rewarding company?
Then we want you!We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:• The chance to work for a Best Companies accredited business• A fun and supportive working environment• Real opportunities to progress• A competitive base salary with uncapped commission
The job:• Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition• Focus is on client experience• Identify client need and find solutions using listening skills and rapport• ‘Turn round’ clients who no longer wish to continue with the service• Contact past client base with a view of providing services to them again• Work with existing clients to support new business growth• Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.
Hit Apply now to forward your CV.....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets. As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine! Here's what you'll be doing:Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing supportAdopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled valueHarnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal levelHere are the skills you'll need:A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilitiesThe power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepathA 2:1 degree (or equivalent superpower) to back up your astounding intellectHere are the benefits of this job:A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial expertsA chance to truly make a difference in the lives of our clients and the real estate sector as a wholeThe thrilling adventure of working with a world-class team, knowing you're making a real impactCentral London office with all the great amenitiesSalary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus schemeIf you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin!....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service representative to support our growth. We offer a wide range of floor coverings, wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin's objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. This is a great opportunity to join a stable, growing company that is family oriented and where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension. The customer service / administrative assistant responsibilities include: Provide customer service Answer phones / backup to receptionist Research and file freight claims Freight bill coding and resolution Order entry Qualifications 1-2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online!....Read more...
POSITION: Sales Office Manager
LOCATION: Dublin West
SALARY: Negotiable DOE
Are you a motivated and organized individual looking for an exciting opportunity in the wholesale industry? We are currently seeking a Sales Office Manager to join our team. As a Sales Office Manager, you will play a vital role in overseeing the day-to-day operations of our sales office and ensuring the smooth functioning of all office processes.
In this role, you will be responsible for managing a team of sales support staff, coordinating office activities, handling customer inquiries, and providing excellent customer service. Additionally, you will collaborate with the sales team to track sales performance, analyze data, and make recommendations for improvement.
If you have a passion for sales, exceptional organizational skills, and thrive in a fast-paced environment, we would love to hear from you. This is an excellent opportunity to join a leading wholesale company and grow your career in sales office management.
Responsibilities
Coordinate and oversee the day-to-day operations of the sales office
Manage and mentor the sales support staff
Handle customer inquiries and provide exceptional customer service, ensuring their needs are met in a timely manner
Collaborate with the sales team to track sales performance and analyze sales data
Develop and maintain sales reports, forecasts, and budgets
Identify areas for improvement and make recommendations to optimize sales processes
Coordinate with other departments to ensure smooth workflow and effective communication
Requirements
Bachelor's degree in business administration or a related field
Proven experience in sales support or office management
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and CRM software
Ability to work in a fast-paced, deadline-driven environment
Strong problem-solving and decision-making abilities
Attention to detail and ability to prioritize tasks effectively
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.
SOB....Read more...
This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand. With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide. They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation. Company Overview: Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike. From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele. Job Overview: As a Admin Assistant, you will play a vital role in ensuring seamless customer experiences and operational efficiency. From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful. Salary £25-30k. Here's what you'll be doing:Following up on customer feedback via email or phone calls and maintaining detailed records.Managing customer remedials by liaising with operations teams and ensuring timely resolution.Processing online refunds, credits, and payment links efficiently.Handling enquiries and coordinating deliveries with existing clients.Providing general office support, including answering phones and processing insurance claims.Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.Here are the skills you'll need:Proven experience in a customer service or administrative role.Excellent communication skills, both verbal and written.Strong problem-solving abilities and attention to detail.Proficiency in MS Office and CRM software.Ability to multitask and prioritise workload effectively.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary of £25-30k and benefits package.Opportunities for career development and advancement within a global organisation.Dynamic and collaborative work environment.Training and support provided to enhance your skills and knowledge.Joining our client's team as a Admin Assistant offers a unique opportunity to be part of a global logistics company that is dedicated to making a positive difference in communities worldwide. With a focus on innovation, collaboration, and customer satisfaction, this sector provides a fulfilling and rewarding career path for individuals seeking to make an impact in the dynamic field of logistics and workplace optimization.....Read more...
Parts Advisor - Finchley - Main Dealership - £36,000 OTE
A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a main dealership in Finchley.
- Monday to Friday 8am to 5:30pm
- Every other Saturday
Key role and responsibilities for this Parts Advisor role in Finchley:
- Meeting and greeting customers coming into the Parts department
- Ordering, booking out parts, invoicing and taking payment
Minimum requirements for this Parts Advisor role in Finchley:
- Works together with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
Parts Advisor - Finchley - Main Dealership - £36,000 OTE
....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
* Provide prompt customer service in person and over the phone
* Organise and prioritise work to achieve targets efficiently
* Maintain high standards and collaborate effectively with colleagues
* Ensure customer satisfaction through timely responses and service excellence
Requirements:
* Previously worked as a Service Advisor or in a similar role.
* Customer service experience with excellent organisational skills
* Ability to exceed customer expectations and work effectively in a team
Benefits:
* Company pension
* Cycle to work scheme
* Free on-site parking
* Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service
....Read more...
Facilities Coordinator - City of London - £26k per annum CBW are currently recruiting for a Facilities Coordinator based in The City of London to work with one of their clients as a leading service provider. Hours of Work / Details:Monday to Friday 08:00am to 17:00pm Office basedKey Duties:Coordinate with other customer suppliers and customer business units and all things operational to the buildingReport all accidents, occupational illnesses and emergencies in relevant logbooks/sharepoint sites or documentationEnsure all contractors, under sphere of control, operate with the appropriate authority and permits and adhere to the site rules and regulations at all times.Conduct monthly self-assessment audits in support of quarterly contract performance requirementsResponsible for the image and visual standards of the site/s taking ownership of any issues or concernsSupport the FM and Engineering teams with the upkeep and maintenance of all QHSELogbooksCoordinate site waste and recycling arrangementCarry out statutory fire testing and associated checksCoordinate with Security and report any faults on access entry system where necessaryRaise Purchase Orders for goods or services as required, in compliance of business controls at all timesApprove invoices; goods received notes and statements for payment purposesTake ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all timesAct as deputy in the absence of line managementProvide and arrange cover for the FM team as defined by line managementGeneral administration dutiesRequirements:Knowledge and awareness of facilities management industry Knowledge of Health & SafetyStrong IT skills Self-motivated and resourcefulGood administrative skillsWell organised and good prioritisation and planning skills Please send your CV to Paige at CBW Staffing Solutions for more information.....Read more...
Electronic Technician required to join an Applications Engineering team who adapt existing instrumentation devices to specific customer needs. You will work across the complete product life cycle from conception, specification, user acceptance testing and high level pre- and post-sales support.
Requirements
Electronics or related degree standard, Electronic Engineering, Mechatronics etc.
Practical PCB build, soldering, crimping etc.
Diagnostics and fault finding with Oscilloscope and other test apparatus.
Communication skills, you will work with external stakeholders.
Interest in aviation, automotive or space industries.
RF signals and GNSS knowledge.
?
To succeeds in the role, you will have a strong engineering foundation, project management skills, electronics knowledge and the ability to understand and adapt existing products to customer requirements.....Read more...
Electronic Technician required to join an Applications Engineering team who adapt existing instrumentation devices to specific customer needs. You will work across the complete product life cycle from conception, specification, user acceptance testing and high level pre- and post-sales support.
Requirements
Electronics or related degree standard, Electronic Engineering, Mechatronics etc.
Practical PCB build, soldering, crimping etc.
Diagnostics and fault finding with Oscilloscope and other test apparatus.
Communication skills, you will work with external stakeholders.
Interest in aviation, automotive or space industries.
RF signals and GNSS knowledge.
???
To succeeds in the role, you will have a strong engineering foundation, project management skills, electronics knowledge and the ability to understand and adapt existing products to customer requirements.....Read more...
My client, are currently seeking a Test Technician to join their growing team at their fantastic manufacturing facility in Bedfordshire.
The primary purpose of the Test Technician, Bedfordshire role, will be to ensure that the test engineering function delivers service levels capable of achieving timely delivery and complete customer satisfaction. Other responsibilities will include
Test, repair and debug of manufactured product to customer and/or Internal specification
Design, development or implementation of new test procedures using Flying Probe, JTAG and manual/Automated functional test methods
Support the implementation of practices that ensure the company delivers to customer right first time & every time i.E. Achievement of 100% batch deliveries on time, every time
Support the definition of Test & Inspection strategies creating absolute clarity on test coverage and acceptability criteria of test criteria
Ensuring programming and test development work is completed in line with production output requirements
Ensuring quality principles & standards are applied & adhered to throughout test
Documentation and analysis of quality and performance on test operations.
The ideal candidate for the Test Technician, Bedfordshire, job will have experience in a manufacturing test role, along with:
Thorough understanding of Digital and Analogue electronics, fault finding to component level and associated test methodologies
Thorough understanding of manufacturing environment
Experience of Microsoft products including Excel & Word
Experience of using ERP systems and databases
Demonstrable experience of managing multiple projects
APPLY NOW for the Test Technician role, in Bedfordshire, by sending your CV to tdrew@redlinegroup.Com or call 01582 878848 for more information or to discuss other Manufacturing roles.....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: Leverages industry and product knowledge to drive key accounts from the top down while influencing indirect field resources in the same accounts from the bottom up. Provides dedicated key account management, encourages, supports and develops field sales resources, strengthens internal and external relationships, increases revenues, drives market awareness, and improves customer dependence. Develops high, wide and deep relationships with the largest and most complex customers and key stakeholders to increase revenue, drive brand loyalty and ensure customer satisfaction. Pursues relationships with potential new key accounts and seeks business expansion opportunities with current customers. Enters sales-related information and data in salesforce.com daily, reviews and analyzes account details to enhance customer relationships and drive revenue growth, measures results and outcomes in account records. Supports national/key accounts and other strategic customers, gathers, and collects voice of customer feedback, and acts as a conduit with internal departments for research or action on issues raised. Provides direction and guidance for key accounts, meet or exceeds annual sales targets or quotas and suggest product improvements or expanding sales channels. Provides subject matter expertise for strategic initiatives (Panelization/Off-Site Construction/Nudura/Wall Systems or other area of expertise) to uncover business opportunities; build partnerships, relationships, connections; assist in developing relevant systems and processes, etc. in support of meeting established revenue targets. Leverages detailed knowledge of products and services offered to ensure that products and services consistently meet customer needs. Visits customer locations and work sites periodically to ensure customer satisfaction, promote ongoing business and expand reach within commercial and residential build projects. Collaborates with sales leadership to identify key opportunities for revenue growth and product targets within assigned region for inclusion in annual sales compensation planning. Analyzes customer's technical specifications, recommends the best product configuration and installation process, and estimates implementation effort, time, and resources. Uses technical knowledge of product offerings to advise and support sales teams with pricing estimates, sales quotations, requests for proposals and implementation guidance based on customer requirements. Reviews sales proposals for accuracy, completeness, and quality. Develops and delivers technical product presentations and materials used to engage customers and prospects and educate sales teams. Collaborates with sales teams to troubleshoot problems, develop solutions, and deliver customer training. Works with the Learning department to implement sales training and onboarding programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Coaches field sales representatives on product categories technical value, proper execution of strategies, value proposition and general best practices. Evaluates and provides timely feedback to field sales representatives for growth, professional development, and opportunities for betterment When requested, participates in progress evaluations for field sales representatives tasked with driving the specialized scope
EDUCATION:
Bachelor's degree in engineering, building construction, sales/marketing, or other related field preferred; or experience in lieu of degree. Minimum High School Diploma or GED with 7 years of construction industry experience
EXPERIENCE:
A minimum of 7 years of technical sales, field support, sales training, business development, and customer/account management experience is required; or a minimum of 10 years of specialty industry-related experience in lieu of a degree Experience in the construction industry such as an architect, engineer, construction manager, or installation is preferred. Understanding ICF, masonry, or rebar is a plus. Understanding how a building is constructed is highly preferred. Master-level trade experience preferred
OTHER SKIL.LS & ABILITIES:
Proven account management and customer service skills. Deep product knowledge and the ability to share that knowledge with others in a learning capacity. Intermediate Microsoft Office Skills (Word, Excel, PowerPoint, SharePoint, Team, and Outlook) Ability to develop, maintain, and foster strong business relationships. Demonstrated knowledge of sales systems, processes, and expectations. Strong listening, interpersonal, and communication skills (oral and written). Ability to collect and gather feedback, identify most pressing issues/concerns, collaborate with others to resolve and follow-up to close the communication loop. Ability to mentor, coach and develop field sales personnel focused within same discipline. Ability to influence and gain support from indirect field sales reports to drive key account alignment with sales execution at the local level.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs.
BENEFITS & COMPENSATION:
The salary range for applicants in this position generally ranges between $99,000 and $128,700 plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure. Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: Leverages industry and product knowledge to drive key accounts from the top down while influencing indirect field resources in the same accounts from the bottom up. Provides dedicated key account management, encourages, supports and develops field sales resources, strengthens internal and external relationships, increases revenues, drives market awareness, and improves customer dependence. Develops high, wide and deep relationships with the largest and most complex customers and key stakeholders to increase revenue, drive brand loyalty and ensure customer satisfaction. Pursues relationships with potential new key accounts and seeks business expansion opportunities with current customers. Enters sales-related information and data in salesforce.com daily, reviews and analyzes account details to enhance customer relationships and drive revenue growth, measures results and outcomes in account records. Supports national/key accounts and other strategic customers, gathers, and collects voice of customer feedback, and acts as a conduit with internal departments for research or action on issues raised. Provides direction and guidance for key accounts, meet or exceeds annual sales targets or quotas and suggest product improvements or expanding sales channels. Provides subject matter expertise for strategic initiatives (Panelization/Off-Site Construction/Nudura/Wall Systems or other area of expertise) to uncover business opportunities; build partnerships, relationships, connections; assist in developing relevant systems and processes, etc. in support of meeting established revenue targets. Leverages detailed knowledge of products and services offered to ensure that products and services consistently meet customer needs. Visits customer locations and work sites periodically to ensure customer satisfaction, promote ongoing business and expand reach within commercial and residential build projects. Collaborates with sales leadership to identify key opportunities for revenue growth and product targets within assigned region for inclusion in annual sales compensation planning. Analyzes customer's technical specifications, recommends the best product configuration and installation process, and estimates implementation effort, time, and resources. Uses technical knowledge of product offerings to advise and support sales teams with pricing estimates, sales quotations, requests for proposals and implementation guidance based on customer requirements. Reviews sales proposals for accuracy, completeness, and quality. Develops and delivers technical product presentations and materials used to engage customers and prospects and educate sales teams. Collaborates with sales teams to troubleshoot problems, develop solutions, and deliver customer training. Works with the Learning department to implement sales training and onboarding programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Coaches field sales representatives on product categories technical value, proper execution of strategies, value proposition and general best practices. Evaluates and provides timely feedback to field sales representatives for growth, professional development, and opportunities for betterment When requested, participates in progress evaluations for field sales representatives tasked with driving the specialized scope
EDUCATION:
Bachelor's degree in engineering, building construction, sales/marketing, or other related field preferred; or experience in lieu of degree. Minimum High School Diploma or GED with 7 years of construction industry experience
EXPERIENCE:
A minimum of 7 years of technical sales, field support, sales training, business development, and customer/account management experience is required; or a minimum of 10 years of specialty industry-related experience in lieu of a degree Experience in the construction industry such as an architect, engineer, construction manager, or installation is preferred. Understanding ICF, masonry, or rebar is a plus. Understanding how a building is constructed is highly preferred. Master-level trade experience preferred
OTHER SKIL.LS & ABILITIES:
Proven account management and customer service skills. Deep product knowledge and the ability to share that knowledge with others in a learning capacity. Intermediate Microsoft Office Skills (Word, Excel, PowerPoint, SharePoint, Team, and Outlook) Ability to develop, maintain, and foster strong business relationships. Demonstrated knowledge of sales systems, processes, and expectations. Strong listening, interpersonal, and communication skills (oral and written). Ability to collect and gather feedback, identify most pressing issues/concerns, collaborate with others to resolve and follow-up to close the communication loop. Ability to mentor, coach and develop field sales personnel focused within same discipline. Ability to influence and gain support from indirect field sales reports to drive key account alignment with sales execution at the local level.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs.
BENEFITS & COMPENSATION:
The salary range for applicants in this position generally ranges between $99,000 and $128,700 plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure. Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online!....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Position: Technical Order Entry and Customer Support (Window Industry)
Location: Dublin
Salary: DOE
Responsibilities:
Working closely with the sales team, interpret and place technical glass product orders onto our clients order processing software.
Communicate with and support production, planning and sales teams.
Be customer focused with strong communication skills.
Although extensive training will be provided, knowledge of glass and / or window industry a benefit.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visa or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Arlene today on 0860651940 in complete confidence.
AC
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IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
? Provide prompt customer service in person and over the phone
? Organise and prioritise work to achieve targets efficiently
? Maintain high standards and collaborate effectively with colleagues
? Ensure customer satisfaction through timely responses and service excellence
Requirements:
? Previously worked as a Service Advisor or in a similar role.
? Customer service experience with excellent organisational skills
? Ability to exceed customer expectations and work effectively in a team
Benefits:
? Company pension
? Cycle to work scheme
? Free on-site parking
? Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations ....Read more...
Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team based in Loughton. As our Client Liaison you will be the bridge between our clients and our management team. You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team. Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Manage small-scale site projects such as self-ticketing, residential and small scale site changes.
- Weekly meetings with Customer services to gain in-sight to Client PCN cancellations to feed back to Clients and Operations Manager.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team. As our Client Liaison you will be the bridge between our clients and our management team. You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team. Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator. You’ll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts. Based onsite in Banbury the role is full time and permanent with a starting salary of £26,000 with excellent benefits including annual bonus.
Main Responsibilities for the Service Coordinator
Be a brand ambassador, embodying company values at all times
Efficiently schedule work for our field service engineers, adhering to response times and time scales
Creating service purchase orders, gaining supplier invoice approval
Manage and maintain engineer planner
Handle incoming phone calls and emails from customers and the internal team
Resolve complaints and escalate them if needed
Communicate with external and internal customers to manage service requests smoothly
Ensure accuracy in work orders and submit all service-related paperwork promptly
Create and manage cost estimations within the CRM, following customer and contract conditions
Calculating engineer overtime and collating timesheets
Booking engineer travel
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders, cash payments, and open cost estimations
Investigate and resolve technician stock take queries
Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
Generate daily, weekly, and monthly customer reports as required
Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator
Previous experience in a service, customer service, administration, or support role
Able to work in a fast-paced demanding environment
Strong Microsoft Office skills
A knack for teamwork and collaboration
Excellent communication skills with a natural ability to build strong relationships
Proactive and full of initiative
Meticulous and accurate, with a keen eye for detail
What's in it for you?
This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:
Starting salary of £26,000 plus annual bonus
34 days of holiday (including 8 bank holidays)
Hybrid working after probation
Profit share
Annual bonus
Study support
Sick pay
Life assurance
Pension plan
Staff discounts
Fantastic progression opportunities
....Read more...
Surveyor Permanent £45kBracknellResponsibilities
Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions.
Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate.
Provide full technical support to legal department in respect of disrepair or legal claims received.
Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants.
Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to client’s Financial regulations.
Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works.
Technical assistance with customer permissions and retrospective permissions requests.
Where required support the property care team with surveying requirements to support the delivery of the internal and external planned maintenance programme.
Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes.
Demonstrate excellent standards of customer care, when dealing with all customer queries, requests or complaints and to use an empathic, pragmatic and efficient approach to reach a solution in line with client policies, procedures and values.
Follow our ‘one team’ approach, working across all directorates and areas to ensure the sharing of knowledge and expertise in support of developing improvements and changes.
Ensure a high level of written and oral communication is maintained and produced to ensure data quality and information systems are kept to the highest standards.
Undertake other reasonable duties commensurate with the position
Skills
Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders, whilst building trusted relationships
A motivated and enthusiastic individual, who can work under pressure and prioritise workloads to deliver an outstanding service to the partnered departments
Possess a commercially astute approach with a focus on obtaining value for money.
Experience in building maintenance or building surveying
Relevant degree or HND/HNC level in Building Surveying or equivalent construction related qualification.
Member of the Royal Institute of Chartered Surveyors (advantageous)
Good understanding of the usual Microsoft Office software as well as an appreciation of the opportunities presented by software designed specifically for maintenance management.
Full driving licence and access to own transport, or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk....Read more...
