Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Customer Logistics Support (CLS) Sales Manager.
The Customer Logistics Support (CLS) Sales Manager will work closely with the wider Sales team to identify and develop strategic opportunities, leveraging your expertise to secure new partnerships.
Key Responsibilities for the Customer Logistics Support (CLS) Sales Manager:
- Achieve assigned sales targets for the CLS sector, aligning with the overall company budget.
- Identify new CLS opportunities from existing and new customers, ensuring they align with company strategy, capabilities, and win probability.
- Lead the creation of compelling CLS value propositions alongside ILS and CLS colleagues.
- Manage and contribute to a healthy pipeline of potential CLS clients and projects.
- Take ownership of specific CLS proposals, ensuring the "customer voice" is heard.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and investment plans for the CLS sector.
- Play a role in developing a wider company strategy for aftermarket services.
- Provide input for CLS sector contributions to company sales forecasts and budgets.
- Present summaries of new CLS opportunities to senior leadership for approval.
- Capture and share relevant best practices in CLS within the defence industry.
- Lead or participate in non-CLS campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Customer Logistics Support (CLS) Sales Manager:
Essential
- Experience in a UK MoD role or in the UK defence industry.
- Interest and aptitude for solving customer support and maintenance challenges.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Customer Logistics Support (CLS) Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Customer Service & Lens Supply Manager job in Hampshire. Zest Optical are currently looking to recruit a Customer Service & Lens Supply Manager for a young, exciting company who have invented and manufactured novel spectacle lenses to reduce the progression of Myopia. Our client is backed by two world leaders in vision care products. This is a Monday – Friday position based in Hampshire.
Our client is looking for a skilled and motivated individual who can demonstrate the ability to work in a diverse, standalone and hands-on role supporting a growing manufacturing operation and number of distribution partners.
Customer Service & Lens Supply Manager – Role
Developing effective relationships and communications within the team, with distributor partners & with external operations partners leading customer service.
Acting as the primary customer service point of contact with partners and customers and liaise with team members and labs as required
Ensuring delivery of high quality / on time product to distributors
Monitoring current and future product needs and identify supply/demand challenges & opportunities Managing procurement of products & services to support operations, including placing and following-up orders with our contract manufacturers
Supporting and monitoring manufacturing to meet distributor / customer demand
Customer Service & Lens Supply Manager – Requirements
Dispensing Optician qualification preferred
Working knowledge of Ophthalmic lens supply chains
Excellent customer service skills
Willing to embrace new challenges and learn new skills to meet the broad nature of this role
Customer Service & Lens Supply Manager – Salary
Base salary up to £45k
Plus a range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now button below.....Read more...
CUSTOMER SERVICE ADMINISTRATOR – FINANCIAL SERVICESLONDON
UP TO £30,000 + HYBRID + PROGRESSION
We now have a fantastic opportunity for an experienced Customer Service Administrator to join a stable and growing financial services business in London. A fantastic career move for an ambitious, enthusiastic, outgoing, professional and experienced Customer Service Administrator, Sales Administrator, Administrator, Sales Advisor, Sales Executive or Account Manager within a business-to-business, commercial, insurance or finance role, with face-to-face meeting experience, good rapport building and communication skills.CUSTOMER SERVICE ADMINISTRATOR
Assisting with client enquiries and queries
Supporting clients who are looking to set up accounts
Reaching out to new clients to support them in their onboarding
Improving clients services and recognising opportunities
Providing excellent service to clients
Ensure all clients are contacted regularly
Ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner
THE PERSON:
Previous experience as A Customer Service Administrator, Sales Administrator, Administrator, Sales Advisor, Sales Executive or Account Manager
Experience in Financial Services, Insurance, FinTech or a similar market is desirable
Excellent communication skills
Enthusiastic and professional approach
Excellent IT Literacy and Excel skills
Fluent in English, written and spoken
A team player with strong communication and problem-solving skills
Develop and maintain good solid business relationships with clients and able to work under pressure in different work situations.
BENEFITS:
Positive, encouraging team
Excellent bonus scheme
Growing UK Business
Hybrid working
Fantastic progression & development
25 days Holidays + Bank Holidays
TO APPLY: Please send your CV via the advert for the Customer Service Administrator position via the advertisement for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Home Services Manager Bracknell, UK Temporary – 6 Months + Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained. Please note a Basic DBS is required for this role Requirements
Previous experience within a similar role in Tenancy/Leasehold Management
Experience working in a customer facing role delivering excellent customer service
Familiarity with legal framework around tenancy and leasehold management is a plus
Excellent verbal and written communication skills
Ability to multitask, prioritize workload, and meet deadlines
Good administrative skills and knowledge of Outlook, Excel, Word. Ability to analyse and present information in a clear method
Full enhanced DBS required
Role Expectations
Taking ownership of assigned patch, promptly addressing customer concerns, and managing expectations
General tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actions
Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
Driving continuous service improvements and managing change effectively
Driving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collection
Liaise with contractors and maintenance personnel to ensure that all properties meet a high standard
Build relationships and work collaboratively with internal and external Stakeholders
Keep up to date with current legislation and regulations related to property management
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Area Manager (Optical and Hearing care)
Location: Farnham, Surrey
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As an Area Manager, you will play a pivotal role fostering branch growth and profitability by prioritising staff development.
Responsibilities:
* Support branch managers in enhancing optometrists and optical assistants performance and profit.
* Identify individual training needs for Branch Manager development.
* Lead monthly business innovation meetings and oversee branch team meetings.
* Contribute to firm's value proposition, customer experience, and marketing plan.
* Manage KPIs to enhance customer satisfaction and drive business objectives.
Requirements:
* Previously worked as an Area Manager or in a similar role.
* Possess relevant qualifications and experience.
* Strong communication skills for customer-focused initiatives.
* Aptitude for managing and implementing strategic business objectives and KPIs.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Area Manager, Regional Manager, Operations Manager, Area Supervisor, Territory Manager, Sales manager, account manager, BDM, business development manager, Opticians, hearing aid, audiologists, eye clinic, Optometrists, eyes
....Read more...
Area Manager (Optical and Hearing care)
Salary: Very Competitive + Excellent Benefits
Location: Devon
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As an Area Manager, you will play a pivotal role fostering branch growth and profitability by prioritising staff development.
Responsibilities:
* Support branch managers in enhancing optometrists and optical assistants performance and profit.
* Identify individual training needs for Branch Manager development.
* Lead monthly business innovation meetings and oversee branch team meetings.
* Contribute to firm's value proposition, customer experience, and marketing plan.
* Manage KPIs to enhance customer satisfaction and drive business objectives.
Requirements:
* Previously worked as an Area Manager or in a similar role.
* Possess relevant qualifications and experience.
* Strong communication skills for customer-focused initiatives.
* Aptitude for managing and implementing strategic business objectives and KPIs.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Area Manager, Branch Manager, Business development manager, sales, Store Manager, optical, manager
....Read more...
Mobile Soft Services Operations Manager - FM Service Provider - Commercial Contract - Up to £55,000 per annum Are you looking for a new challenge? Do you have experience within management of a commercial environment? CBW are currently recruiting for a Mobile Soft Services Operations Manager to be based on a Commercial contract covering portfolios based in London and Kent . The Soft Services Manager will have responsibility for the overall management of Commercial cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. He or she will manage and monitor the office and area management team and in return the company is offering a competitive salary of up to £55,000. Hours of work Monday to Friday 08:00am to 17:00pm or 9:00am to 18:00pm Key duties & ResponsibilitiesDay to day management of Office and Area Management Team. (4 Area Managers and up to 8 to 10 Supervisors over 200 sites)Support Contracts Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff Planning and Training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesPackagesUp to £50,000 depending on experienceOyster card Mobile phone allowancePension Scheme Company Laptop28 days of annual leave (depending on length of service)Requirements Extensive previous experience in an operations management role.Possess a strong understanding of the company’s operations, competition within theindustry and positioning.Be a customer service driven individual.Proven track record in operation team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Hold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Area Manager (Optical and Hearing care)
Salary: Very Competitive + Excellent Benefits
Location: Devon
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As an Area Manager, you will play a pivotal role fostering branch growth and profitability by prioritising staff development.
Responsibilities:
? Support branch managers in enhancing optometrists and optical assistants performance and profit.
? Identify individual training needs for Branch Manager development.
? Lead monthly business innovation meetings and oversee branch team meetings.
? Contribute to firm's value proposition, customer experience, and marketing plan.
? Manage KPIs to enhance customer satisfaction and drive business objectives.
Requirements:
? Previously worked as an Area Manager or in a similar role.
? Possess relevant qualifications and experience.
? Strong communication skills for customer-focused initiatives.
? Aptitude for managing and implementing strategic business objectives and KPIs.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Area Manager, Branch Manager, Business develo....Read more...
Area Manager (Optical and Hearing care)
Location: Farnham, Surrey
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As an Area Manager, you will play a pivotal role fostering branch growth and profitability by prioritising staff development.
Responsibilities:
? Support branch managers in enhancing optometrists and optical assistants performance and profit.
? Identify individual training needs for Branch Manager development.
? Lead monthly business innovation meetings and oversee branch team meetings.
? Contribute to firm's value proposition, customer experience, and marketing plan.
? Manage KPIs to enhance customer satisfaction and drive business objectives.
Requirements:
? Previously worked as an Area Manager or in a similar role.
? Possess relevant qualifications and experience.
? Strong communication skills for customer-focused initiatives.
? Aptitude for managing and implementing strategic business objectives and KPIs.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Area Manager, Regional Manager, Ope....Read more...
Position: Assistant Manager (Electrical Wholesalers)
Location: Dublin 11
Salary: DOE Plus Van Plus Bonuses
We are currently looking to recruit an Assistant Manager for our client, who are a leading supplier of electrical products and services for professional buyers and installers.
Duties will include, managing a team, purchasing of goods for stock including negotiating prices with suppliers, overseeing the management of the warehouse including stock control, customer and supplier returns, trade counter service and customer delivery schedules.
Responsibilities:
Motivate and manage a team
Staff training and appraisals
Purchase ordering of stock
Negotiate with suppliers
Stock control
Warehouse management
Prepare and plan an annual stock take
Oversee trade counter customer service
Process customer orders
Customer and supplier returns
Requirements:
Industrial knowledge essential
Wholesale experience as a Stores Manager or Inventory Controller is preferable but not essential
Strong work ethic and initiative
Ability to work under pressure
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the UK. Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Arlene today on 0860651940 in complete confidence.
AC
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The Job
The Company:
Leading provider of Compressed Air Equipment.
Amazing career progression with this engineering business.
Major accounts won and ongoing.
Licensed servicing partner for a global manufacturer.
The Role of the Area Sales Manager
This is an exciting opportunity to work as a Service Sales Manager for a leading supplier of compressed air equipment.
You will be able to target both new and existing customers and get to work with a broad range of businesses as anyone with an air compressor is a potential customer.
Sales demonstrations in order to achieve targets.
Handle key accounts and grow market share within those accounts.
Upsell all capabilities and products to deliver efficient solutions to customer base.
Benefits of the Area Sales Manager
£36,000 - £45,000 DOE
OTE £43,000 - £53,000
Car
Annual leave
Phone & Laptop
The Ideal Person for the Area Sales Manager
Experience within sales is essential.
Experience with compressed air products ideal.
Full Driving license.
HNC or higher in Engineering discipline ideal.
If you think the role of Area Sales Manager is for you, apply now!
Consultant: Josh Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Parts Manager
Job Role - Parts Manager
Location - Caerphilly
Salary - £30000 to £40000 per annum
My client, a large commercial vehicle manufacturer, is seeking an experienced Parts Manager to join their team.
Parts Manager duties include:
- Ensuring that stock control is carried out at depot level in line with company policies and procedures.
- Motivation of Parts Staff to ensure every opportunity is maximised to sell parts and attachments
- Implementation of positive change to ensure that parts growth, both through service and direct to customers, is in line with business expectations.
- Mentoring challenging and development of staff through training and performing annual appraisals
- Compiling reports on depot performance to highlight areas of potential growth, generate leads for new products and product lines on campaign, monitor stock levels and minimise stocking costs.
- Development of systems to promote structured growth aligned with customer satisfaction
- Developing, promoting and maintaining strong interdepartmental relationships to allow holistic provision of products and services to customers
- Liaising with marketing department for the development of profitable and attractive promotional campaigns
- Monitoring the strategies of competitors
- Develop and maintain pricing strategies for key product lines and key accounts customers
- Monitor logistical challenges and identify new solutions to maintain and improve profitability of parts deliveries.
Parts Manager Skills & Experience
- Previous experience with the commercial vehicle sector is essential.
- Understanding of parts sales and retail operations
- Customer focus and good interpersonal skills
- Highly self-motivated 'can do' attitude
- Ability and willingness to take ownership of any issues relating to the department
- Patient and empathetic
If you are interested in this Parts Manager role please contact John Barnes at Holt Recruitment on 07955081481 or send a copy of your CV to john@holtrecruitment.com....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Land Sales Manager.
The Land Sales Manager will work closely with the Bids and Proposals team to identify land opportunities, develop proposals, and secure acquisitions.
Key Responsibilities for the Land Sales Manager:
- Achievement of specific defined elements of the order intake budget for the Land sector following the overall company budget.
- Identification of new business opportunities in the Land sector.
- Qualification of new opportunities according to fit with company strategy, capability requirements, competition, resource availability and PWin.
- Contribute to the development and maintenance of a strong and healthy pipeline of Land sector prospects and opportunities.
- Contribute to funnel management of Land order pipeline.
- Assume accountability for specific bids and proposals and provide the voice of the customer.
- Develop strong relationships with key land prime contractors, systems integrators and end users in the UK, Europe and internationally.
- Provide Land sector contributions for the company strategy and investment cases.
- Provide Land sector input to company sales forecasts and budgets.
- Present summaries of new Land prospects and opportunities to the Senior Leadership Team for review and decision.
- Capture and disseminate relevant competitor and market intelligence for the Land Sector.
- Lead or play a role in non-Land campaigns and bids when necessary.
- Operate in compliance with Anti-Bribery and Corruption Policies, including with all partners and company representatives.
Skills & Experience Required by the Land Sales Manager:
Essential
- Experience in the defence industry, in a customer-facing role (not necessarily sales).
- Knowledge of the UK, European and international defence markets.
- A strong collaborator with a collaborative mindset.
- A methodical thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience in selling or working with sensor systems.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
If your skills and experience match this Land Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com
....Read more...
Technical Compliance Manager Tiverton C£45 - 50,000 DOE plus Excellent Benefits My client, a highly successful food / drinks manufacturer, is looking to recruit a Technical Compliance manager for one of their sites. The successful Compliance Manager will be the main compliance representative during customer audits whether that be for BRC or Retailer audits. You will report to the Head of Compliance at the company's sister site This is a key role within the company, and you will be the main contact for technical queries. As a key auditor we are looking for someone who can build relationships with the site managers and the Quality / Technical manager, working closely to help drive standards across the group. Compliance Manager Key Duties will include: ·Auditing, carry out internal auditing, BRC and customer audits. ·Health & Safety - You would be the main site H&S representative. ·Manage Pest Control ·Technical support, complete technical specifications, ensure retailer website alerts are responded to, primary contact for retailer visits, ·Legal Compliance. ·HACCP leader on site Key skills for the role: Fundamentally the successful Compliance Manager will have previous compliance / auditing experience including BRC knowledge gained whilst working in the drinks, food or pharmaceutical sector and experience in delivering training courses. ·Experience of auditing and dealing with auditors in particular BRC/GFSI ·Experience of delivering training courses ·Legal Labelling experience ·Experience of HACCP systems (Level 3) ·Experience of Quality Management Systems. ·Experience of Food Safety Systems ·Desired experience of SAP systems ·Desired experience of managing people. ·Desired experience of Food Safety Culture systems. Salary and Benefits: A salary of between £45,000 - 48,000 doe Pension 9% (5/4), Perkbox, cycle scheme, long service awards, refer a friend recruitment. This role would suit candidates who have previously worked in roles such as Technical Services Manager, Compliance Manager, Auditor, QMS manager, Quality Systems Manager, Supplier Assurance Manager, Technical Manager. This role is located between Taunton and Exeter just off the M5 ....Read more...
Technical Compliance Manager Tiverton C£45 - 50,000 DOE plus Excellent Benefits My client, a highly successful food / drinks manufacturer, is looking to recruit a Technical Compliance manager for one of their sites. The successful Compliance Manager will be the main compliance representative during customer audits whether that be for BRC or Retailer audits. You will report to the Head of Compliance at the company's sister site This is a key role within the company, and you will be the main contact for technical queries. As a key auditor we are looking for someone who can build relationships with the site managers and the Quality / Technical manager, working closely to help drive standards across the group. Compliance Manager Key Duties will include: ·Auditing, carry out internal auditing, BRC and customer audits. ·Health & Safety - You would be the main site H&S representative. ·Manage Pest Control ·Technical support, complete technical specifications, ensure retailer website alerts are responded to, primary contact for retailer visits, ·Legal Compliance. ·HACCP leader on site Key skills for the role: Fundamentally the successful Compliance Manager will have previous compliance / auditing experience including BRC knowledge gained whilst working in the drinks, food or pharmaceutical sector and experience in delivering training courses. ·Experience of auditing and dealing with auditors in particular BRC/GFSI ·Experience of delivering training courses ·Legal Labelling experience ·Experience of HACCP systems (Level 3) ·Experience of Quality Management Systems. ·Experience of Food Safety Systems ·Desired experience of SAP systems ·Desired experience of managing people. ·Desired experience of Food Safety Culture systems. Salary and Benefits: A salary of between £45,000 - 48,000 doe Pension 9% (5/4), Perkbox, cycle scheme, long service awards, refer a friend recruitment. This role would suit candidates who have previously worked in roles such as Technical Services Manager, Compliance Manager, Auditor, QMS manager, Quality Systems Manager, Supplier Assurance Manager, Technical Manager. This role is located between Taunton and Exeter just off the M5 ....Read more...
Account Manager/Contract Manager
Southeast - 1 Year Fixed Term maternity cover
£40,000 Per Annum
Are you an experienced Contract Manager?
Are you Client & Customer focussed?
Do you have a drive to lead projects?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is an exciting opportunity for you!
You will be responsible for leading, developing and managing one of our prestigious contracts to ensure the commercial expectations are achieved and future commercial and service provision opportunities are maximised.
What Youll Do
- Develop and maintain a full understanding of the clients vision and aspirations and ensure APCOA are positioned to realise new opportunities to assist our client realise their vision.
- Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.
- Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to all service complaints and contractual issues raised.
- Constantly improve the usability and customer experience of the registration platforms resulting in improved compliance with the our processes.
- Direct data gathering, auditing and analysis for measuring the performance of the contract and compliance to operating procedures and review competitor activity.
- Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.
- Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.
The ideal candidate will have a background of Management experience and a thorough understanding of contract processes.
What youll Bring
- 2-3 Years of Account/Contract Management experience.
- Exceptional relationship management skills with clients, suppliers, and internal teams.
- Excellent communication and interpersonal skills
- Proven self-starter with excellent problem-solving skills
Whats on offer
Up to £40K per annum
33 days holiday (including 8 Bank holidays)
Health cover included
Competitive Pension package
Ongoing Training and Development
Employee discount scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for? We want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
The Company:
Business Development Manager
Established British Manufacturer of Pressure Care solutions
Excellent reputation for quality and service
Known for Clinical excellence
A business which invests in their employees
Significant growth in the last 5 year, a business on the up.
The Role of the Business Development Manager
Selling a range of pressure care (Static, Dynamic & Specialist) with the associated accessories.
Selling to the NHS, Acute setting. Targeting tender and non-tender business (will get dedicated support from Bid Team).
Proactive new business role
Working autonomously to generate leads and close business.
Field based territory management role, covering North of England
Huge progression opportunity as the business makes further investment in this division
Benefits of the Business Development Manager
£45k-£50k basic salary
£16k Commission paid quarterly
2% overachievement commission uncapped
Company Car/Car Allowance,
Pension,
25 days holiday + bank holidays
The Ideal Person for the Business Development Manager
Must have sales track record in Acute setting with Pressure Area Care or similar e.g. Wound Care/Compression Care/Tissue Viability
Track record of success with senior decision makers
Must be an established sales person who can challenge and influence the customer
Someone who is a ‘hunter’ and can self-generate leads and has contacts within the customer base
A go getter, driven to succeed.
Solid networker and presenter who can build relationships at all levels within the trusts.
If you think the role of Business Development Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
The Company:
Business Development Manager
Established British Manufacturer of Pressure Care solutions
Excellent reputation for quality and service
Known for Clinical excellence
A business which invests in their employees
Significant growth in the last 5 year, a business on the up.
The Role of the Business Development Manager
Selling a range of pressure care (Static, Dynamic & Specialist) with the associated accessories.
Selling to the NHS, Acute setting. Targeting tender and non-tender business (will get dedicated support from Bid Team).
Proactive new business role
Working autonomously to generate leads and close business.
Field based territory management role, covering South of England
Huge progression opportunity as the business makes further investment in this division
Benefits of the Business Development Manager
£45k-£50k basic salary
£16k Commission paid quarterly
2% overachievement commission uncapped
Company Car/Car Allowance,
Pension,
25 days holiday + bank holidays
The Ideal Person for the Business Development Manager
Must have sales track record in Acute setting with Pressure Area Care or similar e.g. Wound Care/Compression Care/Tissue Viability
Track record of success with senior decision makers
Must be an established sales person who can challenge and influence the customer
Someone who is a ‘hunter’ and can self-generate leads and has contacts within the customer base
A go getter, driven to succeed.
Solid networker and presenter who can build relationships at all levels within the trusts.
If you think the role of Business Development Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Technical Services Manager - Hard FM Service Provider – South East London - Up to £60,000 Fantastic opportunity to work for a leading FM service provider in the UK. CBW are currently assisting one of our most valued clients in recruiting for a Technical Services Manager to oversee all hard services across two research buildings based in South East London. The role will be managing a team of 4 engineers and will be responsible for providing a first class customer service and be able to organise, manage and motivate their engineering team; as well as supporting the senior management. The successful candidate will come from a technical M&E background and must have previously worked in a managerial capacity, looking after commercial buildings. In return the company is offering a competitive salary/package paying up to £60,000 based on experience, further training and career progression. The main hours of work are Monday to Friday 8-5 and the key duties and responsibilities are as follows:Report directly to the Operations Manager.Manage agreed KPI and SLA's.Responsible for managing the company's H&S and environmental performance on the contract.Manage all technical issues.Responsible for managing the company's quality procedures on site.Recruitment of any new staff.Responsible for the development of all staff, which will include annual appraisals.Manage staff absenteeism and be responsible for disciplinary issues.Management of client relationships on a daily basis.Management of all reports.Offer technical support to both the client and the engineering team.Responsible for the permit system.Attend client meetings.Applicants for the role must able to meet the following:Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.Previous experience of managing engineers.Understanding of BMS systems.Strong technical engineering understanding.A proven track record in commercial building maintenance.Ability to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Excellent communication and customer service skills.....Read more...
Product Manager – Loans/Mortgages
A leading Fintech are seeking an experienced Product Manager to join their marketing division on a permanent basis. This particular business are experiencing significant growth and offer significant progression and development opportunities.
Their core offering is developing several Loan/Risk Management applications for the finance industry across various lending verticals such as Banks (Mortgages), Car Finance etc.
As the Product Manager, you will be at the forefront of shaping the future of their loan management applications. You will collaborate closely with cross-functional teams, leveraging your product expertise and industry knowledge to define their product marketing strategy to deliver market-leading solutions that meet the needs of our clients and drive business growth.
Key Responsibilities:
Product Marketing & Strategy:
Define and drive the product vision, strategy, and roadmap for our loan management applications, aligning with company goals and market trends.
Conduct market research, gather customer feedback, and analyze industry trends to inform product direction and priorities.
Feature Prioritization and Development:
Work closely with engineering, design, and other stakeholders to prioritize features and enhancements based on customer needs, market demand, and business impact.
Translate customer requirements into clear user stories and product requirements for development teams.
Collaboration with Marketing:
Partner with the marketing team to develop compelling product messaging and collateral that effectively communicates the value proposition of our loan management solutions.
Contribute to marketing campaigns, sales enablement materials, and go-to-market strategies to drive product adoption and market penetration.
Customer Engagement and Feedback:
Engage with customers through interviews, surveys, and feedback sessions to understand their pain points, challenges, and opportunities.
Advocate for customer needs and represent the voice of the customer in product decisions and prioritization discussions.
Performance Monitoring and Optimization:
Define key performance indicators (KPIs) to measure product success and track performance against business objectives.
Continuously monitor product usage, customer satisfaction, and market dynamics to identify opportunities for optimization and improvement.
Qualifications:
Proven product management experience, preferably in the fintech or financial services industry.
Deep understanding of the lending/loan industry and familiarity with loan management software.
Strong analytical and problem-solving skills, with the ability to translate customer needs into product requirements.
Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders.
Remote based with occasional travel to Leeds office.
Paying up to 70k basic + very(!) good benefits. ....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
