Civil Enforcement Officer - Welwyn Garden City - 42.5 hours per week - £26,984.10 per annumAre you over 18?Do you enjoy working outside?Would you like to get fit while working?An exciting opening has arisen for someone who wants to:Work outside, think of all that fresh air and exercise!Have a positive impact on your local area.Join a reliable business and team, you will play a key role in your local area.Work with the public and has excellent Customer Service skills. As a Civil Enforcement Officer will undertake patrols enforcing and advising on Parking Restrictions. Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. This is an important part of keeping our roads moving, ensuring public safety.What will you do?:You will have excellent customer care skills and is able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings. You will bring excellent communication skills (including spoken and written English) A full package with competitive holidays, full training and support for career growth and all-weather uniform. We believe that working for Apcoa is great! We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer to you:Up to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentEmployee Discount SchemeIf this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Civil Enforcement Officer - Welwyn Garden City - Part-Time - 25.5 hours per week - £16,190.46 per annumAre you over 18?Do you enjoy working outside?Would you like to get fit while working?An exciting opening has arisen for someone who wants to:Work outside, think of all that fresh air and exercise!Have a positive impact on your local area.Join a reliable business and team, you will play a key role in your local area.Work with the public and has excellent Customer Service skills. As a Civil Enforcement Officer will undertake patrols enforcing and advising on Parking Restrictions. Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. This is an important part of keeping our roads moving, ensuring public safety.What will you do?:You will have excellent customer care skills and is able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings. You will bring excellent communication skills (including spoken and written English) A full package with competitive holidays, full training and support for career growth and all-weather uniform. We believe that working for Apcoa is great! We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer to you:Up to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentEmployee Discount SchemeIf this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Tenant Liaison Officer (RLO) - Glasgow - £30,000 - £35,000 DOE The Tenant Liaison Officer (TLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The TLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be office based in Glasgow however travel throughout Scotland would be expected part of this role. Hours of work: Monday - Friday 09.00 - 17.00 Key Responsibilities: • Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts. • Develop and maintain positive relationships with residents, building trust and ensuring satisfaction. • Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents. • Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work. • Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders. • Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards. • Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates. • Mediate any complaints, following up with residents to ensure issues are resolved promptly. • Ensure that any special requirements or accommodations needed by residents are communicated to the project team. Skills & Qualifications: • Experience in a resident-facing role, customer service, or similar position, preferably within construction, property management, or housing sectors. • Excellent communication and interpersonal skills, with a strong ability to listen and empathize. • Highly organised with strong attention to detail. • Ability to work independently and as part of a team. • Problem-solving skills and a proactive approach to handling resident concerns. • Knowledge of health and safety regulations is a plus. • Proficiency in Microsoft Office Suite and familiarity with project management software is desirable. Salary & Benefits: • Salary DOE £30,000 - £35,000 • 28 days holiday • Opportunities for professional development and advancement....Read more...
The Role
Civil Enforcement Officer - Zero hours contract - London based - £13.15 per hour plus travel expenses*
Are you looking for a role that offers you full flexibility?
Do you have a full UK driving license or CBT?
Are you looking for a role where you can spend your time outdoors, making London a better place to live and work?
If you answered yes to these questions, then we may have just what you are looking for!
APCOA are looking for Civil Enforcement Officers to work across our London contracts on a flexible basis. You will be covering sickness, holiday and any other staff shortages as, and when required dependant on your availability. Please note this is a zero hours contract, we will endeavour to ensure you have as many hours as we can on a weekly basis, but a minimum number of hours is not guaranteed.
Civil Enforcement Officers are at the heart of our business. You will be an incredibly important part of the community, keeping the roads moving and ensuring public safety. This will include:
- Patrolling public streets and council car parks to issue Penalty Charge Notices.
- Guiding the public on rules and advise about parking provisions.
- Reporting any defects to street furniture, such as signs and road markings.
* Please note, this role will be required to travel across the entirety of London as dictated by the business needs. Travel expenses will be paid for travel outside of the successful applicants if they commute outside of their home borough.
This would be perfect for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Wants flexible days and hours to suit.
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and be able to converse in a friendly and effective manner.
- Must be available initially for a full week of training.
- Full Driving license desirable
At APCOA, we are always trying to think of new ways to reward hardworking staff. Some of the benefits on offer to you are:
- £13.15 per hour basic salary
- Flexible hours
- Accrued annual leave dependant on number of hours worked.
We also provide, uniform, employee awards, a discount scheme, and a pension scheme.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
As an Independent Living Officer Apprentice you will be responsible for supporting the Independent Living Officers to complete Welfare checks, Independent Living Plans and Personal Emergency Evacuation Plans. You will also, report repairs and anti-social behaviour, organise and attend resident meetings and events, building checks, raise safeguarding alerts and liaise with other departments and agencies.As part of the apprenticeship, you will be required to complete a workplace project focused on an agreed service need within the Independent Living Service.Training:Training will take place online, over one day per week.
At the end of this Apprenticeship you will have a Level 3 Diploma in Adult Care. Training Outcome:
Potential for permanent, full time position
Employer Description:Waltham Forest Council is ambitious and bursting with energy and opportunity. Over the coming year we will build on our incredible year as the Mayor’s first London borough of Culture 2019.
Working with our communities to set out what we want Waltham Forest to be by 2030; this relates to the ever-changing world/ climate emergency, and what that means for the services and infrastructure that we provide. We need to make sure that everything we do today supports that vision,Working Hours :Monday - Friday, 9am - 5pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Non judgemental,Patience,Hardworking,Motivated....Read more...
Job Title: Tenancy Management Officer Contract: Full Time Permanent Salary: £32,900.00Location: Hale Village Tottenham Hale
About OutwardOutward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
About the RoleAre you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach, some new ideas and a commitment to providing services that support our client groups?
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.
Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short-term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.
As a Tenancy Management Officer, you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.
You will also be able to effectively manage tenancy breaches, including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with the Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative and IT skills and a commitment to excellent customer service.
This role is available as a full-time post of 38 hours per week.
BenefitsWe value our staff and offer a comprehensive benefits package, including:• 25 days annual leave (excluding Bank Holidays)• Comprehensive Learning & Development Programme• Cycle-to-Work Scheme• Employee Assistance Programme (Health Assured)• Pension Scheme and Death in Service Benefit
If you meet the requirements, click apply to receive submission details by email.
The closing date for all applications is on the 06th of April 2025 however, it is only an indicative date.
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.....Read more...
Job Title: Tenancy Management Officer Contract: Full Time Permanent Salary: £32,900.00Location: Hale Village Tottenham Hale
About OutwardOutward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
About the RoleAre you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach, some new ideas and a commitment to providing services that support our client groups?
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.
Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short-term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.
As a Tenancy Management Officer, you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.
You will also be able to effectively manage tenancy breaches, including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with the Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative and IT skills and a commitment to excellent customer service.
This role is available as a full-time post of 38 hours per week.
BenefitsWe value our staff and offer a comprehensive benefits package, including:• 25 days annual leave (excluding Bank Holidays)• Comprehensive Learning & Development Programme• Cycle-to-Work Scheme• Employee Assistance Programme (Health Assured)• Pension Scheme and Death in Service Benefit
If you meet the requirements, click apply to receive submission details by email.
The closing date for all applications is on the 06th of April 2025 however, it is only an indicative date.
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.....Read more...
Main Duties and Responsibilities
Liaising with and providing administrative support to the office team and Clients.
Support with diary management, travel bookings, collating expenses and taking of messages for the senior management team.
Answer phone calls, respond to enquiries, and direct calls as appropriate.
Maintain office supplies and place orders as needed.
Prepare and distribute internal communications, including emails and newsletters.
Maintain accurate and up to date records in line with compliance regulations.
General administrative tasks as required including general maintenance of the office environment
Welcoming visitors to the site, providing a professional and memorable service at all times
Training:The apprentice will be expected to attend Craven College once per fortnight and be in work 4 days per week (5 on the week they are not at college). Training Outcome:The role could lead to:
Permanent position as an Office Administrator
Care Coordinator
Recruitment/Marketing officer
Care Assessor
Employer Description:Right at Home Ilkley, Keighley & Skipton provides care and support for older and disabled adults in their own homes. Services range from companionship and personal care to specialist dementia care, complex clinical care and 24/7 live-in care.Working Hours :Monday to Friday
9am until 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Civil Enforcement Officer -Stafford - Full-Time; 37.5 hours per week - £23,809.50 per annumShifts:
8:00am - 4:00pm9:00am - 5:00pm1 late night a week every 4 weeks 1:00pm - 9:00pm ,1 Sunday in every 3 weeks 8:30am - 4:30pm7:5 working hours half an hour break per day over 5 days .Do you enjoy working with the public? Do you have good customer service skills? Do you like working outdoors? Do you have a Full UK Driving licence? If you answered yes, then this may be the role for you! Civil Enforcement Officers are a crucial part of our teams. You will form part of the parking team operating mainly across the Waterfront and Riverside car parks in Stafford. You will be ensuring all users of the car park are doing so in a respectful and safe manner. What you will do?
You will resolve customer’s concerns, patrol the car park, deter crime, and implement traffic control measures.You will be maintaining the agreed standards of site cleanliness and safety, whilst improving in all these areasMeet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.You will ensure a reliably high level of customer service, to resolve customers problems on site wherever possibleCarry out first line maintenance of payment machines, and other company equipmentAssist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOP’sWhat you will bring?
Excellent customer service skillsBasic computer skillsKnowledge of health and safety needsA reliable and responsible attitude to work, including aptitude to be proactiveFull Clean UK Driving Licence*What is on offer to you?Full training, Full all weather uniform, Overtime options Prospects for learning and development.£12.21 per hour *Full Driving licence is essential for this role Does this sound like the ideal role for you? Click "apply" today and one of our team will be in contact soon.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
With support and training, learn to identify potential foster carers and assist in the matching process to help place children and young people in suitable homes.
With guidance, proactively encourage placement referrals from Local Authorities/Trusts and remain open to all potential placement opportunities for both new and existing stakeholders.
With guidance, develop an understanding of fostering regulations and related legislation, ensuring compliance with company policies and procedures in the placement of children and young people with foster carers.
With training and support, develop a strong understanding of our services to confidently offer suitable options that meet the needs of the children, young people, and families.
With support, assist in the growth of placements in line with Area Growth Plans.
With guidance, ensure referrals for children and young people are actioned within the required response timescales.
With support, learn to build and maintain positive business relationships with Local Authorities and Trusts using various communication methods.
Learn to accurately maintain the department's Databases and any other Company IT Systems.
With guidance, ensure funding agreements are produced accurately and/or chased up promptly and renewed as required.
Ensure security and strict confidentiality in line with company policies and procedures and Data Protection Legislation.
Display a professional, positive and helpful image of the organisation and deliver first-class customer service at all times.
Attend Team and Agency Meetings as required.
Communicate effectively to all customers, internal and external to the Group.
Comply with Equal Opportunities Policy and Procedure in all employment practices.
Training Outcome:Following the successful completion of your apprenticeship, there may be progression to becoming a Referrals Officer. Employer Description:Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK’s largest leading communities of children’s service providers.The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that is still where our Head Office is today.Working Hours :Mon - Fri 9-5pm - 35hrsSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
To attend meetings and/or training as set out by the training provider at the start of the apprenticeship.
Support with the setting of energy and environmental targets and monitoring effectiveness of energy efficiency measures to enable the council to meet its net zero carbon target by 2030.
Report all changes in energy efficiency and carbon use to the relevant officer within the service section and external partners / funding bodies.
Assisting with the Salix Finance and wider carbon reduction projects, to include project administration and working with the Energy Manager and wider delivery / project management team to ensure projects are delivered effectively.
Carrying out energy surveys in City Council property portfolio and assets.
Training:
Studying towards the Level 3 Junior Energy Manager Apprenticeship.
Internal induction programme when starting employment with us.
The training schedule has yet to be agreed upon, further details will be made available at a later date.
Training Outcome:Upon completion, you will be a qualified Junior Energy Manager.
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council and help make sure you are ready for a wider job search.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Your duties will include;
Providing general administrative support such as photocopying, filing, emailing, completion of documentation, responding to routine correspondence
Maintaining manual and computerised records and/or management information systems
Assisting in producing journals/invoices and fleet job cards for charges relating to service areas and customers
Taking minutes/notes at meetings and circulating to attendees
Sorting and distributing internal and external mail and the distribution of vehicle keys
Assisting with Insurance Claim Handling
Providing routine clerical support in relation to the production and distribution of work. Post holder will be trained in the use of all computer systems, such as Fleet Management database, Agresso, FuelTek etc.
Answering telephone calls from both internal services and customers
Training:
Qualification - Level 3 Business Administrator
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday- Friday
8.00am- 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Purpose and Responsibilities:
As a PSTN Scheduling Officer you will:
Work collaboratively with a diverse range of stakeholders to schedule appointments using in-house technology and reporting tools. This includes appointments at service users' homes and across our corporate estate.
Work proactively to ensure schedules are developed efficiently to facilitate the effective allocation of staff resources and the timely completion of project milestones.
Monitor the completion of site visits by trained operatives, ensuring records are updated and any follow-on actions identified are scheduled for completion by the responsible teams.
Effectively manage any amendments or cancellations to bookings, ensuring these are rescheduled.
Build and maintain strong relationships with stakeholders internally and externally.
Communicate clearly and professionally with residents and staff, responding to routine queries or issues, and escalating these where required.
Maintain excellent customer service in all areas of work.
Provide administrative support to the PSTN (analogue to digital) project team.
Undertake data entry and any other duties commensurate to the role as directed by the PSTN Team Leader or PSTN Project Manager.
Extract information from systems or databases and provide reports to managers as part of project reporting requirements.
Skills and Knowledge
Proficienct in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and resource scheduling systems
Ability to build and maintain relationships with a diverse range of stakeholders.
Excellent administrative and organisation skills.
Able to work within tight deadlines and effectively prioritise your and others’ workloads, while maintaining careful attention to detail.
Resourceful – able to fully utilise available tools to affect an efficient resolution to a problem.
Able to communicate clearly and effectively with staff and members of the public both verbally and in writing.
Strong problem-solving skills, particularly in managing last-minute changes or unexpected issues.
Well-developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organisations).
Requirement
Educated to GCSE level or equivalent.
Experience of inputting and maintaining electronic data and records.
Proven track record in managing complex schedules with multiple stakeholders.
Ideally, experience of using a dynamic resource scheduling system and other applications relevant to the post, including use of Word, Excel and Outlook.
Experience of liaising and negotiating with internal and external stakeholders at varying levels of seniority.
Experience in working within a pressurised environment, prioritising and organising conflicting workloads.
....Read more...
To support the planning, organisation, delivery and facilitation of library, arts and heritage activities and events within library buildings, the wider community and with internal and external partners.
To carry out a range of clerical and administrative duties to ensure an effective and efficient service for library, arts and heritage customers.
To engage with residents to use a range of libraries, arts and heritage services, promote reading and the borrowing of books, engagement and attendance at events, supporting the Council’s health, wellbeing and Thrive priorities to be achieved.
To work with colleagues in the Library and Arts team to write marketing copy for activities and promote events through council and external channels.
To provide support to a wide range of customers and have the ability to occasionally deal with challenging behaviour.
To deliver an efficient and effective day-to-day service provision, and delivery of a high-quality service to ensure a welcoming environment where customer needs are met.
To provide library users with IT support and guidance.
To advocate, engage and support artists to encourage a strong cultural sector in Gateshead.
To support in the evaluation of activities and events, including collating reports, data and case studies for internal and external reporting.
To provide information and support to residents, following guidance from a supervisor on duty, signpost them to the relevant services, agencies and professionals such as housing, unemployment, debt/finance and health to encourage all residents to thrive.
To ensure the general health and safety of activities and buildings and report areas of concern to the manager on duty.
To maintain good conduct, attendance and timekeeping, and a good quality of work at all times.
Such other duties allocated which are appropriate to the grade of the post.
Training:Working towards a Level 3 Cultural Learning and Participation Officer apprenticeship standardTraining Outcome:Possible progression for the right candidate Employer Description:Gateshead Libraries, Arts and Heritage deliver a cultural programme through 8 libraries and other community venues across Gateshead. We deliver a programme of events to encourage a love of reading and to promote creativity to audiences of all ages. We work in community settings and with other partners including schools. Our digital offer of free internet access and support with digital skills also includes a programme of creative digital activities including coding and use of new technologies in our MakerPlace at Gateshead Central Library. Gateshead Archive has a unique collection and a wide heritage programme. The Arts Development Team delivers a programme of exhibitions, workshops and events to encourage communities to explore their creativity. The team work with other cultural partners and artists to deliver a participatory programme to support wellbeing through creativity. See gatesheadlibraries.com to find out moreWorking Hours :Mon-Fri with some evening and weekend workSkills: Communication skills,Customer care skills,Presentation skills,Team working,Creative,Initiative....Read more...
As a member of the school administration team, your main jobs and duties will consist of:
Word processing / data entry
Filing
Photocopying
Dealing with incoming/outgoing post
Answer the telephone and take messages as well as dealing with queries from parents and visitors to the school
Undertake relevant and appropriate training related to the role as part of your personal development
To undertake tasks keeping data protection and safeguarding in mind at all times
Attend meetings
Flexible to provide admin support to various team members
Being committed to safeguarding and promoting the welfare of children and young people. Any disclosures or concerns to be reported to the school’s safeguarding officer.
To carry out any other duties relevant to the post
Training:As well as working towards a Level 2 Customer Service Practitioner Apprenticeship Standard, you will learn job-specific skills from experienced colleagues.
Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :30 hours per week - Monday to Friday.
Exact times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Confidentiality,Flexibility,Willing to learn,Maturity,Reliability....Read more...
Job Title: Bus Network Planning Manager
Salary: £50,000 - £55,000
Hours: 37.5-hour week with flexibility depending on business requirements. Overtime may be required, with time off in lieu to be agreed with the Head of Commercial.
Reporting to: Head of Commercial
Job Location: Based in Oxford, with travel to other locations and depots in the surrounding areas, as necessary.
Job Purpose:
Oversee the development of efficient timetables, duties, and rotas that adapt to meet customer needs and stakeholder expectations. Ensure the Planning team provides high-quality data to the Operations, Commercial, and Finance teams to support smooth operations, data analysis, and decision-making.
Main Duties and Responsibilities:
- Collaborate with the Head of Commercial to develop proposals for the ongoing evolution of bus networks, ensuring services align with the needs of customers, local authorities, and stakeholders.
- Compile timetables that meet customer demand while supporting business and stakeholder goals.
- Develop duties and rotas in line with agreed timescales, balancing colleague needs and schedule efficiency, to thrive in a challenging labour market.
- Continuously review service performance using tools like PowerBI and CitySwift, optimizing running time and timetable simplicity.
- Work with the Head of Commercial to evaluate and configure new commercial systems as needed.
- Support the Head of Commercial in modelling scenarios for new business development opportunities.
- Identify and implement schedule efficiency improvements in collaboration with local Operations teams.
- Manage the Commercial Officer/Coordinator roles, ensuring high standards and maintaining a Continuous Professional Development plan for their technical and soft skill growth.
- Assist the Commercial and Finance teams in responding to requests for information on audits, BSIP schemes, and reporting.
- Collaborate with the Publicity and Data & Ticketing teams to share timetables and ensure BODS compliance and high-quality customer information.
- Prepare and submit Traffic Commissioner informational letters as requested by operational management.
- Serve as an ambassador for the company and the public transport sector.
- Operate in line with the companys vision and values, encouraging others to do the same.
- Undertake any other duties as requested by the Head of Commercial.
Benefits:
- Free travel
- Loyalty bonus
- Contributory pension
- Lifestyle discount scheme
- Employee assistance programme
- 25 days of holiday, plus 8 days allowance (pro-rata)
Promotion Prospects:
We actively encourage internal development and offer opportunities for advancement within the company.
Person Specification
Essential:
- Experience leading network planning and schedule changes, including consultation with Operations and Union colleagues.
- Proficiency in scheduling software (e.g., Omnibus, Hastus, Trapeze).
- Minimum of 5 GCSEs, including Maths and English at Grade C or above (or equivalent).
- Valid car licence.
Desirable:
- Degree-level qualification.
- Knowledge of the bus industry.
- PSV licence and DQC.
Special Aptitudes:
- Adaptability to different company cultures and working styles.
- Willingness to learn and attend training courses.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and follow-through.
- Ability to engage with colleagues at all levels.
- Ability to remain confident, calm, and patient in a fast-paced environment.
- Structured approach to work, with the ability to prioritise and meet deadlines.
Interests:
- Passion for delivering high-quality service.
- Interest in public transport.
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Dudley on 07485 390 942
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments....Read more...
Civil Enforcement Officer - Walsall - Part time - 32 Hours per week - £12.94 per hour - £21,532.16 per annumFrom 1st April wage rising to: £13.71 per hour - £22,813.44 per annum Full Clean UK Driving Licence ESSENTIAL Would you enjoy working outdoors? Do you have good communication skills? Do you want to make a difference in your local area? Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean. What will your duties be?:
To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.To attend when needed judgment hearings to give endorsing information in connection with contested PCNsTo report all issues and PEN's issued to your supervisor at the end of each shift.What you will bring?
Good written and spoken EnglishExcellent customer service skillsA willingness to work outside in all weather conditionsA smart and professional attitude You will be working shifts; 4 days out of 7, Monday to Sunday, between 07:00 and 22:00 as per rota. Our Civil Enforcement Officers are an important part of the local area. You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks. You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!In return for your hard work, we are offering: 20 days annual leave plus 8 bank holidays (P/T With be Pro rata) Pension scheme Uniform provided. Employee of the Month Award scheme Discount scheme Credit for loyal worker's scheme Training prospects We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential.....Read more...
Purpose of the role
To be responsible for implementing the business partnering function for the specified service area. The role is pivotal in providing strategic support in all aspects of financial advice for the service. They will act as a partner with the service leadership teams to develop, constructively challenge and support service plans and project delivery and take responsibility for managing and reporting on operational performance for the business partnering team.
Assess situations from a commercial, business or finance perspective; provide appropriate financial advice to support complex business decisions. Business Partners will work closely with all stakeholders to ensure best use of limited financial resources, providing the strategic financial insight, intelligence and support needed.
Respond to government and professional consultations, implementation of best practice models and any other such requirements.
Provide an effective Business Partnering function and to contribute to the development of the policies, activities and service improvements required to deliver the function.
The post holder will have a body of theoretical and practical knowledge.
Provide advice and support which demonstrates depth of knowledge, expertise and customer focus and be responsible for the provision of revenue monitoring, capital monitoring, budget setting (revenue and capital), MTFS setting, closure of accounts.
Responsibilities
To proactively lead the financial advice and support to the defined service area particularly with reference to revenue and capital monitoring including delivering savings, and the budget setting and closure of accounts processes.
To ensure that financial information is relevant and balanced and is received by decision-takers at the appropriate level.
To ensure that financial data analytics are used where appropriate to better inform budget monitoring and longer term financial planning.
To work with services to ensure the accuracy of information input to systems and proper responses to system outputs.
To regularly spend time in the designated service to become an integral part of the management team within the service area and to develop and maintain a detailed understanding of the service area being supported.
Ensure managers within the service areas supported receive the financial management training required to be effective in their roles and are aware of Financial Regulations (in particular the responsibilities of the Director and budget holders/managers) and requirements for obtaining the necessary approval prior to taking decisions.
Continually review, update and report on quantified financial risks and opportunities in the delivery unit or commissioning area supported, advising how the risks can be mitigated and the opportunities exploited.
To advise the Heads of Finance Business Partnering of any matters that should be referred to the Chief Financial Officer in their S151 role on funding, financial management and accounting requirements in respect of the portfolio of services which the postholder has responsibility for.
Working closely with the Heads of Finance Business Partnering to contribute towards the development of the Integra Financial Management System working with the designated service areas and the team responsible for the maintenance and development of Integra to drive improvements forward.
To lead, manage and motivate staff through excellent communication, professional guidance, support and development in accordance with the policies and procedures.
To be customer-focused and to develop self-service underpinned by reducing finance support.
To provide advice and support to Members, management board, directors and deputy directors on the full range of issues within the scope of the job. To ensure effective financial support to programmes and projects.
To undertake any other tasks, duties and responsibilities as directed and appropriate to the grade and role of the post.
Deputise for the Head of Finance Business Partnering as required.
Essential
Qualified CCAB Accountant or Equivalent Relevant Finance Qualification.
Participation in Continuing Professional Development.
Accounting and budgetary experience, sound knowledge of local government finance framework, accounting principles and standards, statutory requirements and relevant codes of practice.
Knowledge of the major issues facing local government, understanding of the national policy context, requirements and future direction for local authorities.
Good interpersonal and communication and presentation skills, with proven ability to communicate effectively to a wide range of audiences both horizontally and vertically, financial and non-financial, throughout the organization.
Sound knowledge of accounting principles and standards Experience of attending Member Committees and/or other corporate/board meetings.
Staff management experience with the ability to lead and develop a team.
Relevant service accounting experience.
Experience of delivery of change programmes.
Ability to work and deliver on projects in a pressurised environment as well as the flexibility to adapt to changing circumstances.
Ability to work effectively in a political environment and establish positive relationships with senior managers, staff, external partners and interest groups in a way that establishes confidence, credibility and trust.
Ability to fully utilise standard Microsoft Office products.
Desirable
Experience of financial appraisals, modelling techniques, development of business cases.
Location: Bexleyheath
Hours per week: 36 hours per week....Read more...
Must have Enhanced DBS!
Responsibilities
To undertake activities to support the fostering recruitment for the organisation.
To work closely with the Fostering Recruitment Team Manager and Communication and Marketing Officer to deliver the Lewisham Fostering Service recruitment processes for foster carers.
Respond to Enquiries efficiently and with reference to the relevant information and procedural requirements.
To engage, by telephone, face to face and digitally with people who are looking for information to foster.
To lead on the initial response to prospective households, providing information and insight to enable the prospective carers to attend an information event.
To support the facilitation of regular fostering events.
Request references and checks to various organizations as part of fostering assessment.
Recording and managing of data on Excel and file managements system.
To work with targeted community groups and networks (i.e. organised religion, education) to raise the awareness of the fostering service and generate enquiries with prospective carers.
To develop relationships with relevant stakeholders, partners and internal teams/services to deliver effective recruitment activities.
To undertake required administration, tracking and facilitation within delivery of this role.
To work in accordance with all required and relevant corporate policies, statutory and national policies (i.e. safeguarding, equalities).
To work as part of a team, supporting colleagues as appropriate in order to achieve our overall targets.
To coordinate the recruitment activity undertaken in the team from the point of first contact, through assessment and training to approval.
To coordinate the work of key individuals within the Fostering Service and Children In Care Service in so far as it impacts on the recruitment, training and assessment process relating to prospective foster carers.
Manage and maintain a database of foster carers and foster carer applicants and to provide support and training where necessary.
To ensure and maintain confidentiality at all times.
Carry out duties with due regard to the Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.
To rigorously monitor and track timescales for stage 1 and stage 2 assessments against regulatory requirements e.g. Assessment and approval of foster carers: Amendments to the Children Act 1989 Guidance and Regulations Volume 4: Fostering Services July 2013.
Any other duties reasonably expected to be undertaken by a post holder at this level.
Abilities
Ability to work with IT systems to ensure performance metrics can be reported on.
Ability to analyse information, write business reports.
Ability to prioritise effectively and work on multiple work-streams and meet deadlines.
A good use of I.T. to fulfil the job role, including use of MS office .
Ability to work with sensitive and confidential issues.
Excellent telephone manner and listening skills required, able to focus and record information whilst working in an open plan office.
The ability to communicate effectively, verbally, in writing, within meetings and effectively engaging service users.
Required
Experience of setting up and maintaining administrative systems.
Experience of working on own initiative, organising own work effectively and meeting deadlines.
Experience of dealing with confidential issues discreetly and tactfully.
Experience of developing creative and informative material that is effective.
Experience of work with the public.
Experience of communications and marketing to raise prominence of the service.
Experience of working with and engaging a wide range of community groups and organisations.
Good general standard of literacy and numeracy.
Effective communication skills orally and in writing.
Proficient in the use of Microsoft Windows Applications.
Knowledge and expertise to use Microsoft Excel programme.
Knowledge of online community facilitation tools and application of social media tools to build networks and communicate in a cost efficient manner.
Knowledge of Fostering Recruitment process is preferrable.
If interested, please submit CV and callVarsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Senior Client Services Officer (Housing - Maternity Cover)North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the North West of England.Salary & Benefits:
Salary £41,448 per annum plus essential car user allowance £2010 (pay award pending)30 days leave (includes three concessionary days at Christmas), flat rate bonus performance reward scheme, enhanced defined contribution pension scheme (8.5% employers’ contribution) and employee health cover
This is a fixed term contract for 9 months, with the possibility of an extension if required.We are looking for a dynamic, enthusiastic, and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool.Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our members. Your responsibilities will include:
Delivery of housing management services including lettings, rent arrears control, void control, and tenancy managementManagement and supervision of staffWorking closely with member organisations to maintain positive relationships and build trustProviding administrative support and guidance to our member organisationsProduction of reports for members committee meetingsAttendance at members evening and daytime committee meetings
This is a challenging and demanding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality, professional services to our members.Essential Qualities include:
Minimum of 12 months’ experience providing housing management servicesManaging projects and complex caseworkManagement or supervision of staffGood standard of general education, literacy, and numeracyGood written and oral communication skillsKnowledge of housing legislation and good practiceAbility to produce high quality reportsAbility to work under pressure and meet deadlinesGood IT skillsCommitment to high standards of service delivery
We are a learning organisation and will support staff undertaking relevant professional qualifications.Applicants must have a full driving licence and the use of a car.How to ApplyIf you would like to apply, please submit an up-to-date CV and covering letter to the link provided by 3pm on Monday 24 March 2025. Once you apply, you will then receive an email with the detailed JD & Person Specifications which will help you construct your covering letter.Your covering letter should be no more than two pages long, explaining why you wish to be considered for the position and state how you will use your skills and experience to fulfil this role.Dates of interviews will be confirmed to shortlisted candidates. If you have not been contacted by Wednesday 26 March 2025, please assume that you have not been shortlisted for interview.We are committed to equality and diversity and welcome applications from all sections of the community.No Agencies pls!....Read more...
We are a friendly and welcoming team, working in a very busy department treating cancer patients to satisfy local and national targets. As part of the multi-disciplinary team the post holders will fulfil a key role in providing Radiotherapy care and support to patients.
As a trainee Therapeutic Radiographer you will gain experience and knowledge in all areas of Radiotherapy delivery including pre-treatment and planning, patient care, treatment and quality assurance processes. You will be working under the supervision of qualified therapeutic radiographers.
Communication:
Communicate with colleagues at all levels in the department, including physics and dosimetry teams, oncologists, clerical, nursing and clinical staff both verbally and by written means
Communicate with staff within the trust both verbally and by written means with information that can be sensitive and complex
Communicate with patients and their relatives/carers in a sensitive manner often in complex and upsetting situations
Participate in team meetings to discuss departmental issues and further development within the department
Provide patients with information regarding side effects and the management of them under the supervision of qualified staff
Analytical and Planning:
Be responsible for problem solving within boundaries of experience and knowledge
To work within scope of practice
To manage own time effectively (e.g. academic requirements within the clinical service)
Keep systesm up to date with accurate information
Clinical Duties:
Work flexibly as part of a multi-disciplinary team
To work as an effective member of the team daily, to provide a smooth and efficient service
To assist in the daily organisation and running of the relevant unit while working on academic/departmental competencies
Once achieved these competencies should be maintained
To immediately refer any problems or concerns to a more senior radiographer
To liaise with other staff members and other departments to ensure the care and wellbeing of patients throughout their treatment
To maintain confidentiality of information about patients, staff and health service business
Work flexible shift patterns to ensure the required service capacity is maintained
Policy and Service Development:
To be aware of clinical risk, clinical governance and evidence based practice to ensure that current departmental practice meets the highest standards achievable
To report any injury, accident or ‘near miss’ to the Departmental Safety Officer/Representative
To comply with the Ionising Radiation Regulations and local rules
Financial and Physical Resources:
Responsible for the safe use of expensive, highly complex specialist equipment used by self and others
A regard for the appropriate use of resources
Staff Management:
To participate in the instruction of nursing staff, medical students and other visitors to the department
Information Resources:
To maintain confidentiality of information about patients, staff and health service business
To assist in the collection of statistical information
Responsible for appropriate patient administration
Training:
The apprenticeship will be delivered as a 3-year training programme
Academic study and support will be delivered by an approved high education institution, representating 20% of the apprentice's weekly contracted hours
Further training and support will be given on the job within the therapeutic radiography department
Training Outcome:
Successful graduates from this apprenticeship will be eligible for registration with the Health & Care Professionals Council (HCPC), and can apply for Band 5 roles as a Therapeutic Radiographer
Employer Description:Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
