Job Title - Customer Feedback OfficerLocation – South shields NE34Contract – TempHours – 37The Role Summary Our client is currently seeking a skilled and experienced Customer Feedback Officer to join their repairs and maintenance team. As a Customer Feedback Officer, you will be responsible for answering customer queries, feedback, and complaints, ensuring that service delivery meets the needs of our customers. This is a fantastic opportunity to join a reputable organisation and make a real difference to the lives of customers.Your key duties within the role will include:
Acting as the first point of contact for customer accessing to council services, whether in person, by telephone, digitally or via social media. Answering customer queries, feedback, and complaints
To take responsibility for resolving customer enquiries or completing actions arising from customer enquiries, including referral to service divisions and external partners where appropriate.
To take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and external partners where appropriate.
Deal with all customer cases, promptly and proactively, taking the case as far as possible to conclusion on initial enquiry, exercising judgement on when each case requires referral to the Supervisor.
Ensure you keep up to date with changes to legislation, policies and procedures across a wide range of business units in order to continue to provide a customer focussed service.
Be aware of any additional services both internally and externally which may be associated with the enquiry and offer additional contact information for services as relevant.
Working with the team to embed learning from feedback to improve service delivery
Ensuring service delivery meets the needs of our customers
Key requirements
Experience in customer services
Ability to deal with customer enquiries professionally & competently.
Ability to handle multiple tasks and prioritise workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Job Title – Customer Service Officer
Location – Enfield N9
Contract – Temp
Hours – 35
Role summary –
The company is looking for a highly motivated and customer-focused individual to fill the role of Customer Service Officer. As a Customer Service Officer, you will be responsible for providing efficient day-to-day operation within libraries and encouraging customers to self-serve. You will deliver a high standard of customer service across all channels and ensure that customers are provided with the necessary assistance they require. You will represent the company as the first point of contact and ensure that the service is customer-focused, promoting the company's core values and customer service standards.
Key Responsibilities:
Provide a high standard of customer service across all channels.
Recognise when customers are vulnerable or require extra assistance and ensure their needs are met in a professional manner.
Maintain high levels of first point of contact resolution and customer satisfaction and resolve their queries at the first time of asking in a timely manner.
Represent the company as the first point of contact, ensuring the service is customer-focused and promote the company's core values and customer service standards.
Promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
Provide full and accurate information to customers in a friendly and welcoming environment and deal with most enquiries without referring on.
Promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective, and high-quality service.
Assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.
Requirements:
Proven experience in providing excellent customer service.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Good IT skills.
Ability to work under pressure and to tight deadlines.
A passion for books and reading.
Experience in working with digital services and assisted digital projects is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Learning and Information Officer
Service care Solution are currently recruiting for a Learning and Information Officer in Islington
The Learning and Information Officer will be responsible for working in a public library. The ideal candidate will have substantial experience in using a Library Management System and will possess good IT skills.
Main Responsibilities
As a Learning and Information Officer, you will be responsible:
Working in a public library and providing excellent customer service to visitors
Using a Library Management System to manage the library's resources
Delivering library activities to children
Assisting with the maintenance of the library's collection
Providing support to library visitors in their use of library resources
Requirements:
Experience of delivering library activities to children
Substantial experience of working in a public library
Enhanced DBS
Working with Service Care Solutions comes with many benefits, including:
A specialist consultant within an experience and dedicated recruitment team
Excellent rates of pay
Payroll services twice a week
If you are interested in the Learning and Information Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!....Read more...
Parking Patrol Officer Reading Full Time - 42 Hours per week - £23.805.60 per annum
Do you have a valid SIA licence?
Are you customer focused?
Do you work well in a team?
Does this sound like you?
If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.
What you will do:
- You will conduct security patrols in line with client instructions
- You will provide a high standard of customer service for all car park users
- You will undertake foot patrols of the car park
- You will monitor, deter and report criminal doings
- You will maintain company standards of cleanliness, including removal of graffiti
What you will bring:
- You will have good problem solving skills
- You will be friendly and able to work in a team
- You will have good spoken English and customer service skills
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Accommodation Resource Support Officer Maidstone Homeless Service Hybrid (3 days in office) 36 Hours (9-5, Mon to Fri) 3 Month temp to perm Contract A local authority in Maidstone are recruiting for an Accommodation Resource Support Officer to support within the homelessness and temporary accommodation teams.The Role The focus of this Accommodation Resource Support Officer role is to provide an effective and professional customer orientated service to people experiencing housing difficulties and provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team. This will include making telephone calls to applicants to gather information, making third parties enquiries, writing letters, completing referrals, taking notes, responding to emails, and updating applicant records.The Candidate To be considered for this Accommodation Resource Support Officer role, you must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.The Contract This Accommodation Resource Support Officer is a full time role, working 36 hours per week. The role is hybrid, allowing for two days working from home per week. The contract is for an initial 3 months, though this has a good chance of being extended or made permanent.Referral Bonus If this Accommodation Resource Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Accommodation Resource Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Accommodation Resource Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Job Title: Customer Liaison Officer
Locations: Ealing (W5 5TL)
Contract Type: Temp – Ongoing
Work Pattern: 35 hours per week
Start Date: Asap
Service Care Solutions are seeking a Customer Liaison Officer to join our clients team in Ealing. You will be responsible for delivering high quality customer service to residents who require repairs on properties.
Job Role –
To manage inquiries regarding repairs, ensuring the achievement of a satisfactory resolution and escalating when necessary.
Accountable for promptly addressing external and internal customer queries, overseeing the team mailbox, and coordinating with all relevant teams, third-party providers as needed, via phone or email.
To serve as the initial point of contact for the customer concerning their query, taking ownership to resolve and investigate any matters related to their repair, and proactively providing updates as required.
To assess cases received on the dashboard and determine if an Inspection is necessary. Schedule required inspections with the relevant surveyor.
Ensure that IT systems are consistently updated, and manual record systems are maintained to facilitate accurate reporting and customer management.
Engage with diverse tenants requiring additional support and refer them to appropriate internal and external support services.
Suitable Candidates experience: –
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
Experience within Repairs/Scheduling
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk....Read more...
Senior Housing Officer Exeter, UK Temporary Full time - RemoteWe are seeking a highly skilled and experienced Senior Housing Officer to join a team based in Exeter as a Senior Housing Officer, for a full time, temporary contract with an initial contract period of 3 months. This role offers the option to work remotely. The Senior Housing Officer will manage a comprehensive and high-performing housing management service to tenants and residents in temporary accommodation. Requirements
Extensive experience in Social Housing
Previous experience of managing a team
Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management
Great problem solving abilities
Ability to build excellent relationships across the business with all relevant stakeholders
Be IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems
Be self-motivated, assertive and confident
Role Expectations
Supervise a team of Housing Officers and Housing Assistants, supporting them to deliver services effectively and efficiently, and ensuring customer needs are met.
Provide advice and guidance within your area of professional knowledge and experience to contribute to the Housing Service team
Ensure that the regular collection of data is used to inform performance management and policy planning
Contribute to the development and review of key policies and procedures
Prepare reports for and attend various meetings and committees as required
To manage, within a defined area, a comprehensive, high-performing housing management service (including tackling anti-social behaviour) to Council tenants and residents in temporary accommodation
To ensure the team understand and meet customer demand within available resources and in a way which meets the Council’s wider objectives
To provide effective and professional guidance the Team.
To oversee effective performance from the team in all key areas such as tackling Anti-Social Behaviour (ASB) and effective neighbourhood and tenancy management
To support the work of the Tenancy Services - Housing Lead and Housing Officer Team Lead in the planning, development and improvement of services
Work in partnership with key stakeholders and represent the council on key groups when necessary
If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Parking Patrol Officer Network Rail Services Manchester Piccadilly - Full-time 42 Hours per Week - 4 on 4 off Rota - Days and Nights - £23.869 Per Annum
Do you have a valid SIA licence?
Are you customer focused?
Do you work well in a team?
Does this sound like you?
If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based at Manchester Piccadilly. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.
What you will do:
- You will conduct security patrols in line with client instructions
- You will provide a high standard of customer service for all car park users
- You will undertake foot patrols of the car park
- You will monitor, deter and report criminal doings
- You will maintain company standards of cleanliness, including removal of graffiti
- You will build and maintain good working relationships with our client and customers
What you will bring:
- You will have good problem solving skills
- You will be friendly and able to work in a team
- You will have excellent customer service skills
- You will have good communication skills
- You will have a valid SIA License
If this sounds like you, then APPLY NOW and come and join our Friendly team!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £13.00 - £15.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £18.00 - £20.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate. Need to be office based twice a week.
This role of Parking Appeals officer will pay an hourly rate of £22.15 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Community Support Officer Housing Move On Service Plymouth & Exter 40 hours p/w £16p/h A national housing provider are recruiting for a Community Support Officer to support their service users across the Plymouth and Exter areas back in to independent living.The Role The focus of this Community Support Officer is to provide resettlement, motivation, and support needed for service users to rebuild their lives and live independently, ensuring integration within the local community. This will include the following tasks and responsibilities:
Customer Focus / Promoting Independence and secure move on
Act as keyworker providing advice and support to service users to enable them to integrate into the community, gain independence and abide by their licence conditions.
Develop, agree and regularly review support plans that identify their own personal goals and objectives and the level of support required
Access and obtain support from relevant mental health, drug and alcohol, counselors and any other support agencies to develop a healthy lifestyle for service users
Liase with probation officers and any other housing providers to efficiently find a secure move-on accommodation for service users
Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
The Candidate To be considered for his Community Support Officer role, you will require excellent housing support knowledge, including homelessness and the benefits system as well as the followingL
Experience working with complex needs such as substance misuse, mental health, and homelessness.
Housing and related benefits that relate to shared/supported living along with knowledge of homelessness
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.The Contract This is a temporary Community Support Officer role, working 40 hours per week on a shift rota. The role is community based, so will include some felexibility for home working.
Shift pattern is as follows: Monday to Friday 08:00-16:00 / 14:00-22:00, with 1 Saturday per month
The contract is for an initial 3 months but is likely to be extended or potentially made permanent, as it is covering the recruitment process.Referral Bonus If this Community Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Community Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Community Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Community Support Officer Housing Move On Service Plymouth & Exter 40 hours p/w £16p/h A national housing provider are recruiting for a Community Support Officer to support their service users across the Plymouth and Exter areas back in to independent living.The Role The focus of this Community Support Officer is to provide resettlement, motivation, and support needed for service users to rebuild their lives and live independently, ensuring integration within the local community. This will include the following tasks and responsibilities:
Customer Focus / Promoting Independence and secure move on
Act as keyworker providing advice and support to service users to enable them to integrate into the community, gain independence and abide by their licence conditions.
Develop, agree and regularly review support plans that identify their own personal goals and objectives and the level of support required
Access and obtain support from relevant mental health, drug and alcohol, counselors and any other support agencies to develop a healthy lifestyle for service users
Liase with probation officers and any other housing providers to efficiently find a secure move-on accommodation for service users
Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
The Candidate To be considered for his Community Support Officer role, you will require excellent housing support knowledge, including homelessness and the benefits system as well as the followingL
Experience working with complex needs such as substance misuse, mental health, and homelessness.
Housing and related benefits that relate to shared/supported living along with knowledge of homelessness
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.The Contract This is a temporary Community Support Officer role, working 40 hours per week on a shift rota. The role is community based, so will include some felexibility for home working.
Shift pattern is as follows: Monday to Friday 08:00-16:00 / 14:00-22:00, with 1 Saturday per month
The contract is for an initial 3 months but is likely to be extended or potentially made permanent, as it is covering the recruitment process.Referral Bonus If this Community Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Community Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Community Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Mobile Car Park Officer - Canary Wharf - Full-Time 42.5 Hours per week - £23,448.10 per annum
Do you enjoy working outside?
Are you over 18?
Are you customer focused?
Do you have a driving Licence?
If the answer is "YES" then we would love for you to join our Parking Team in Canary Wharf.
As a Car Park Officer, you will undertake patrols of our car parks, enforcing and advising on Parking Restrictions. You will have excellent customer care skills and be able to converse in a friendly and effective manner. You will be managing our car parks in North and East London. You will be provided with a company vehicle for this role.
Please note this is shift work on a rota basis to include early starts and late finishes.
What you will do:
- You will patrol our car parks
- You will issue fines where appropriate
- You will guide the public on rules and advise about parking provisions
- You will keep our car parks and their provisions clean and tidy
What you will bring:
- You will have excellent customer service skills
- You will have a full UK driving license
If this sounds like a prospect for you then apply now with your CV
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Housing OfficerBulwell Riverside, Nottingham Temporary – 3 Month Contract (potential for extension) Full Time (37 Hours Per Week), 8:30-5 Office based, WFH once trainedWe are seeking an experienced and resilient Housing Officer to provide a high quality, customer focused and responsive Housing Management service to residents. Our client is looking to review CVs and hire immediately.Responsibilities
Handling emails, information requests, and system pull-offs with precision and efficiency.
Overseeing garage allocations.
Managing tenancy assignments, engaging with tenants through face-to-face meetings, phone calls, and emails to address queries and provide assistance.
Taking ownership of door entry fob programming to ensure seamless access for tenants.
Essential Requirements: To excel in this role, you'll need:
Legislative Understanding: Familiarity with housing legislation, including succession and tenancy amendments.
Housing Experience: Essential knowledge and experience in housing decisions and processes.
Customer Service Skills: Exceptional communication skills to handle telephone and email enquiries with professionalism and empathy.
GDPR Knowledge: Understanding of GDPR regulations to handle tenant data sensitively and securely.
Tech Savviness: Proficiency in computer literacy and the ability to quickly adapt to new software programs.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job title – Complaint Officer Location – London W6 Contract – Temp Ongoing Start Date: Asap Salary: £24.78 Umbrella p/h Service Care Solutions are looking for a Complaint Officer to join our clients team in London. You will be responsible for coordination and effective management of the company complaint processes. Key Responsibilities:
Supervise the effective management and documentation of complaints within the complaints database, conducting routine inspections of recorded cases and providing feedback for necessary enhancements.
Collaborate with the Housing Ombudsman Service (HOS) regarding cases, furnishing requested information and coordinating with managers for data provision.
Generate complaints data for operational managers and directors to foster learning and improvement, including the reporting of review outcomes and Housing Ombudsman inquiries.
Manage the recruitment and establishment of a pool of independent reviewers and managers, overseeing recruitment processes, training, and ongoing support.
Contribute to enhancing complaint responses and handling by conducting regular quality assurance audits on correspondence, follow-ups, and adherence to timelines.
Ensure the Customer Experience Manager and relevant operational managers are informed of any complaints posing potential risks to overall customer service, regulatory compliance, or reputation.
Desirable Experience:
Experience within Social Housing.
Experience in complaints.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Housing OfficerBulwell Riverside, Nottingham Temporary – 3 Month Contract (potential for extension) Full Time (37 Hours Per Week), 8:30-5 Office based, WFH once trainedWe are seeking an experienced and resilient Housing Officer to provide a high quality, customer focused and responsive Housing Management service to residents. Our client is looking to review CVs and hire immediately.Responsibilities
Handling emails, information requests, and system pull-offs with precision and efficiency.
Overseeing garage allocations.
Managing tenancy assignments, engaging with tenants through face-to-face meetings, phone calls, and emails to address queries and provide assistance.
Taking ownership of door entry fob programming to ensure seamless access for tenants.
Essential Requirements: To excel in this role, you'll need:
Legislative Understanding: Familiarity with housing legislation, including succession and tenancy amendments.
Housing Experience: Essential knowledge and experience in housing decisions and processes.
Customer Service Skills: Exceptional communication skills to handle telephone and email enquiries with professionalism and empathy.
GDPR Knowledge: Understanding of GDPR regulations to handle tenant data sensitively and securely.
Tech Savviness: Proficiency in computer literacy and the ability to quickly adapt to new software programs.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Early Help Officer - AnnesleyAre you a passionate, dedicated Early Help Officer looking for your next role? 4Recruitment Services are recruiting an Early Help Officer to join a children, families and cultural team based in Annesley. You will be required to provide a customer focused service for other professionals, children, young people and families wanting to access Early Help Services in Nottinghamshire. Umbrella Rate: £25 per hour Duration: 18/03/2024 – 3 moths initiallyHours: Monday to Friday, 37 hrs/week – Office basedEarly Help Officer role: Full JD Available
Provide professional advice and information on the referral routes into Early Help Services across Nottinghamshire along with information on the services they provideProvide support and advice on early help processes including the Early Help Assessment Framework (EHAF) for other professionals including the MASHProvide information packages to the Multi Agency Safeguarding Hub (MASH) to support the effective decision-making processes within the MASHScrutinise referrals for Early Help Service to ensure thresholds are met in line with Pathway to Provision, including providing a triage assessment to identify the most appropriate service for the child, young person and their family to meet their needsEnsure referrals for Early Help Services are appropriate and signposted to the service best placed to meet the needs of the child or young personPositively challenge professionals from across the Children’s Workforce at different levels to ensure the appropriate Early Help Assessment and support is put in place at the earliest opportunitySupport the step-down process from Children's Social Care where it is appropriate for an Early Help Professional to be involved, where one is not currently allocatedSupport the effective tracking and monitoring of children and young people through Early Help Services through the updating and analysis of relevant databasesAttend meetings, reviews and conferences where necessary
Essential Requirements
UK Driving Licence, access to a vehicle, business insuranceA relevant qualification at level 4 or above, for example social care, child development or family systemsMinimum of three years’ experience of working with children, young people, and their familiesKnowledge and understanding of the Early Help Assessment Framework and Nottinghamshire Pathway to ProvisionAbility to make decisions and solve problems to meet operational targetsYou Must Have Right to Live & Work in the UKEnhanced Child DBS registered to the update service
We also offer an outstanding referral scheme for any Early Help Officer friends or colleagues.If you are an Early Help Officer and would like to express your interest, please contact us for this great opportunity by calling on 0208 514 9110 and speak to Sammy Davis Or email on, sammyd@4recruitmentservices.com Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.....Read more...
The Role
Civil Enforcement Officer Bexley - CBT, Moped rider required.
£25,282.40 per annum (FTE)
42.5 Hours per week, pay rate £11.44, plus Mobile allowance.
Part time hours can be offered.
Do you enjoy working outdoors?
Do you like helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18?
We appreciate that employees want a work life balance and helping you find it is important to us. Working alongside the Council from either of the Bromley bases, you could be offered flexible part time hours as a Civil Enforcement Officer.
So, what can you expect as a Parking Enforcement Officer?
- You will be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, you will be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will provide a high level of all-round customer service, providing the public with useful knowledge and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. If you're the sort of person who enjoys being on the go, APPLY NOW and a recruitment colleague will be in touch.
We provide full training along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers, so this could be a great place for you to start your career.
Here is a sample of some of the current benefits on offer:
- 28 days holiday (includes BH)
- Employee Discount Scheme
- Work place Pension
- Free Uniform
- Access to Learning & Development
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work setting where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have L&D chances to fulfil their potential while aiming for excellence in their work.....Read more...
Job title – Property Services Support Officer Location – Nuneaton, CV10 Contract – 5 Months Hours – Monday to Friday, 37 Hours per week Start Date – ASAPRole overview:The Property Services Support Officer role aims to deliver an excellent day to day core housing repairs service, including technical support and dealing with repair queries, requests, complaints, work scheduling and making appointments. You will be working with the Senior Property Services Officer and wider Housing teams within the council to ensure excellent service is provided to customers, both internal and external.Responsibilities:
Assist with day to day delivery of core housing repairs service. This includes providing administrative duties to operationally run the voids, planned maintenance and reactive repairs sections.
Handling customer repair queries, requests, complaints/comments, scheduling work and making appointments. Being proactive in identifying opportunities for improvement and maintaining existing improvements.
Effectively communicating with the customers, other team members and stakeholders in a professional manner. Ensuring cooperation with other Property Services teams to ensure areas of high demand an excellent quality of service is being delivered.
Assisting with ensuring work is being carried out in accordance with Health and Safety Legislation, particularly working with asbestos and in adherence to Asbestos management procedures.
Candidate Requirements:
Prior experience dealing directly with customers via telephone.
Ability to prioritise deadlines and workload.
Experience in property services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to bradley.davies@servicecare.org.uk....Read more...
The Role
Civil Enforcement Officer- Southend on Sea - Full-Time (40 hours per week) - £27,352 per annum - £13.15 per hour
Do you enjoy working outdoors? helping people? and have great communication skills?
Do you have excellent customer service skills? and enjoy being on the go?
Are you over 18 and have a full UK driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
You will be doing shift work including weekends.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in thei....Read more...
The Role
Civil Enforcement Officer Knowsley - Full Time 40 hours - £11.44 per hour -£23,795.20
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great. Why? We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl. bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
Civil Enforcement Officer Knowsley - Full Time 40 hours - £10.42 per hour
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great. Why? We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl. bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Job title – Customer Service and Business Support Officer - Complaints
Location – London E17
Contract – Temp Ongoing
Hours – Full Time
The Role Summary
Our client is seeking a three temporary Customer Service and Business Support Officer to support a backlog project in the Complaints Team. The successful candidate will be responsible for providing a high standard of service to all customers that is courteous, approachable, and helpful. This will involve receiving and handling enquiries over multiple channels and ensuring that relevant, accurate, understandable, and timely information is provided at all times. The successful candidate will also be responsible for resolving product or service problems, taking a proactive approach to problem solving, and providing guidance to prevent future issues from occurring.
Your key duties within the role will include:
Provide commercially focused customer service where appropriate, ensuring customers are aware of paid services which may benefit them.
Support communication to customers about how to access services, service changes, and new initiatives.
Prepare service areas for both open and close, including unlocking buildings as appropriate.
Work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
Build sustainable relationships of trust through open and interactive communication.
Take a continuously curious approach to services delivered, always seeking to identify, suggest and implement enhancements and improvements.
Liaise with key stakeholders and make use of feedback received and shared.
Organise and maintain records and documents using the appropriate council process/system.
Develop appropriate skills for various systems, taking responsibility for self-development and participating in training and development.
Monitor, measure and report on performance and service issues.
Utilise system information to ensure work is delivered and prioritised in order.
Process expenditure requests, invoices and other financial documents, handle payments and expenses claims and other financial administration as necessary.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
Key requirements
Experience of having worked in a fast-paced, customer-focused environment.
Good knowledge and application of IT systems and software packages.
Ability to work with minimum supervision, using problem-solving skills and initiative to provide a customer-focused service.
Excellent levels of literacy and numeracy.
Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales, and deadlines of others.
High level of professionalism, care, and integrity, ensuring a positive image of the organisation is promoted at all times.
Strong time management skills.
High level of flexibility, a positive attitude and ability to adapt to changes.
Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk....Read more...