Customer Service Manager Role:
- Salary: Up to £50k
- 23 Days Holiday + Bank Holidays
- Permanent Role
We are seeking a highly experienced Customer Service Manager to join our team. You will be responsible for overseeing the customer service experience and oversee the department, ensuring customer satisfaction is achieved.
Key Responsibilities:
- Manage and supervise the customer service team.
- Develop and implement customer service policies and procedures.
- Handle customer complaints and queries.
- Develop positive relationships with customers.
- Monitor customer satisfaction levels.
- Provide regular reports to senior management.
- Conduct regular training sessions for the customer service team.
Essential Skills / Attributes:
- Experience in a similar role or leading a team.
- Excellent communication, leadership, and management skills.
- Strong problem-solving and decision-making skills.
- Highly organized with excellent attention to detail.
If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Customer Service Manager - up to £50k - Dorking - Bodyshop
Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader....Read more...
Customer service advisor required to join a family-owned, well established manufacturer in the Baildon area. Friendly office team, overtime paid at a premium and with genuine progression opportunities. This position would be perfect for anyone looking to develop their career.
Key Responsibilities of the customer service advisor:
Deliver exceptional customer service to clients
Deal with customer issues promptly and effectively.
Assist clients with inquiries, account management, and issue resolution
Maintain precise and current client records
Collaborate with internal teams to ensure customer satisfaction
Regularly update records for accuracy and completeness
Customer service advisor Working Hours:
Monday to Friday, 8:30 am to 5:00 pm
Every other Saturday, 9:00 am to 1:00 pm
Customer Service advisor Remuneration:
Starting hourly rate - £12 upwards dependant on experience
Full-time, permanent after 12 week probationary period
Customer service advisor Qualifications:
Previous experience in customer service or a related field would be a distinct advantage
Exceptional communication and interpersonal skills
Proficiency in utilizing computer systems and software applications
Strong attention to detail, coupled with good organisational abilities
Capability to work independently and collaboratively within a team
The customer service advisor role is easily commutable from Baildon, Shipley, Saltaire, Guiseley and Bingley.
If you are interested in the customer service advisor opportunity, please click "Apply" or contact Conor at E3 recruitment on 01484 645 269....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
....Read more...
Job Title – Customer Enabling Service Advocate
Location – Sunderland SR1
Contract – Temp - Sept
Hours – 37
Role summary – This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex customer service functions and digital interface responsibilities. You will be working closely with internal and external partners to exceed customer expectations and achieve service standards.
Key Responsibilities:
Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
Act as the 'front door' for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
Provide support and assistance to local Council campaigns, events and programmes e.g. Covid Recovery, Neighbourhood Community surveys, Air Show etc.
Escalate and refer any challenging or complex enquiries and/or complaints to Management.
Actively listen to customers to assess and anticipate needs, quickly develop excellent customer rapport to enhance the experience.
Requirements:
Receive and resolve detailed enquiries promptly to ensure efficient service delivery.
Collaborate with internal and external partners to surpass customer expectations and uphold service standards.
Provide comprehensive information and guidance across various communication channels.
Communicate council and partner service details effectively to address enquiries at first contact.
Gather customer insights through surveys and interviews to support service improvement initiatives.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
* Provide prompt customer service in person and over the phone
* Organise and prioritise work to achieve targets efficiently
* Maintain high standards and collaborate effectively with colleagues
* Ensure customer satisfaction through timely responses and service excellence
Requirements:
* Previously worked as a Service Advisor or in a similar role.
* Customer service experience with excellent organisational skills
* Ability to exceed customer expectations and work effectively in a team
Benefits:
* Company pension
* Cycle to work scheme
* Free on-site parking
* Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service
....Read more...
My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor.
Key responsibilities and Duties will include:
Effectively and professionally communicate with Customers and Suppliers on a daily basis
Processing incoming requests / orders via e-mail or phone accurately and in a timely manner
Answer and deal with customer queries
Responding to customer orders and e-mails
Follow up job status and report any problems or delays
Update customer contract details
Manage and process invoices for payment
Liaising with various departments (Sales, Accounts, Repair etc) within the organisation as appropriate
Importing sales enquiries onto prospect or customer profiles
Processing customer purchase orders, issuing order acknowledgements
Process sales orders promptly and accurately, ensuring all documentation is completed efficiently.
Experience and Skills Required:
Previous experience within either a Sales Administration or Customer Service orientated role is highly beneficial
Previous experience within a fast-paced customer focused engineering or manufacturing environment would be highly beneficial
High attention to detail with the ability to manage workload and Prioritise tasks
Ability to build customer relationships and maintain a high levels of customer service
Strong IT and MS Excel skills
....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary is between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Bracknell area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Bracknell
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Job title: Airfreight Customer Service OperativeLocation: Heathrow Gateway, HounslowContract role - Maternity cover 6-9 monthsSalary - £28,704hours: 40 hours per week - 8.30 - 17.30About the role As part of the country level customer service team this role is primarily accountable for providing customers with a consistent and positive experience when dealing with our client. This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation. The individual will be expected to execute their role in accordance with our clients customer service and operational excellence guiding principles. Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with our client. This role focuses on enhancing the customer experience, building new and strengthening existing relationships through consistent and seamless delivery of great customer service, along with pro-active service recovery where required. The knowledgeExperience and skills required to undertake the level at a fully competent level: A collaborative, innovative and commercially driven individual with strong stakeholder engagement skills, with demonstrable operational delivery experience already working at a similar level to this role, who can really develop, shape and drive our Commercial offering. You will have both demonstrable commercial (commercial gateway and pricing environment is essential) and operational experience within Airfreight coupled with strong overseas Air Freight market knowledge. Experience within Air OperationsExperience within Finance and Administration If you feel you have the relevant experience then we'd love to hear from you, apply today!....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri 8am - 5:30pm
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Leatherhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Part-Time Customer Support Agent
Salary: Minimum £12 per hour + Bonus
Hours: Minimum 10 hours per week (must be able to work Saturdays 9.00am – 2.00pm)
Location: Central Southampton
Contract: Part-Time, Permanent
Our client, an award-winning fintech business is looking for a Customer Support Agent to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
Main Responsibilities:
Taking inbound enquiries from applicants.
Dealing with non-verbal customer enquiries through webchat or email.
Contacting customers that have started a loan application online.
Assist customers in loan application process by offering exceptional customer service in line with service level agreements, treating customers fairly and FCA guidelines.
To be successful in this customer service role, you need to be able to:
Provide exceptional service to our customers, both internal and external conforming to legal and statutory requirements
Deal with customer enquiries efficiently and effectively in line with departmental service level agreements and targets
Accurately record all customer contact ensuring customer accounts reflect agreed actions
Good objection handling skills
Good interpersonal, relationship building and empathy skills
A confident, self-motivated individual with strong business and organisational skills
Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions
Committed to continuing professional and personal development of self and others
In return for your hard work and commitment, our clients offers fantastic benefits including:
Competitive Salary
Pension Scheme
Bonus (based on individual and company performance)
Life Cover (4x basic salary)
22 days holiday (increases with each year of service up to maximum of 25 days)
Perkbox
Dental Scheme
Cycle to Work Scheme
So if you are looking to work for a fantastic company where you can continue to develop and grow your career, APPLY TODAY!....Read more...
Job Title – Customer Service Advisor
Location – Derby DE1
Contract – Temp – 6 months
Hours – 25 or 37
Role summary –
This company is seeking a highly motivated and enthusiastic Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for delivering a face-to-face service from the company’s reception. You will assist customers to access services and complete online application forms, provide advice and signpost information, and handle a wide range of customer queries regarding the clients’ services.
Key Responsibilities:
Deliver a face-to-face service from the reception.
Assist customers to access services and complete online application forms.
Provide advice and signpost information.
Handle a wide range of customer queries regarding clients services
Requirements:
Excellent communication and interpersonal skills
Ability to work under pressure and handle difficult situations
Good IT skills and knowledge of Microsoft Office
Previous experience in a customer service role
Ability to work independently and as part of a team
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service representative to support our growth. We offer a wide range of floor coverings, wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin's objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. This is a great opportunity to join a stable, growing company that is family oriented and where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension. The customer service / administrative assistant responsibilities include: Provide customer service Answer phones / backup to receptionist Research and file freight claims Freight bill coding and resolution Order entry Qualifications 1-2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online!....Read more...
Position: Service Advisor
Location: Aylesbury
Salary: £26,000 - £30,000 per annum
About Us:
My client is a leading main dealership in Aylesbury who are seeking an experienced and enthusiastic Service Advisor to join their service department.
Key Responsibilities:
Welcome customers warmly and assess their service needs with professionalism and courtesy.
Schedule service appointments efficiently, managing workload effectively to ensure customer satisfaction.
Consult with customers to understand their vehicle's requirements, providing accurate estimates and advice.
Liaise between customers and service technicians, ensuring clear communication and timely updates.
Maintain accurate records of service transactions and customer interactions for reference and compliance.
Requirements:
Previous experience in a service advisor role within the automotive industry is desirable.
Exceptional communication and interpersonal skills, with a customer-focused approach.
Strong organizational abilities, with meticulous attention to detail.
Proficiency in computer systems and software, including dealership management tools.
Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
Positive attitude, team player mentality, and a passion for delivering outstanding customer service.
Benefits:
Competitive salary with the potential for performance-based incentives.
Ongoing training and development opportunities to support your career growth.
Employee discounts on vehicle purchases, servicing, and parts.
Collaborative and supportive work environment, fostering diversity and teamwork.
Opportunity to work with leading automotive brands and cutting-edge technology.
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Position: Service Advisor
Location: Southampton
Salary: £26,000 - £30,000 per annum
About Us:
My client is a leading main dealership in Southampton who are seeking an experienced and enthusiastic Service Advisor to join their service department.
Key Responsibilities:
Welcome customers warmly and assess their service needs with professionalism and courtesy.
Schedule service appointments efficiently, managing workload effectively to ensure customer satisfaction.
Consult with customers to understand their vehicle's requirements, providing accurate estimates and advice.
Liaise between customers and service technicians, ensuring clear communication and timely updates.
Maintain accurate records of service transactions and customer interactions for reference and compliance.
Requirements:
Previous experience in a service advisor role within the automotive industry is desirable.
Exceptional communication and interpersonal skills, with a customer-focused approach.
Strong organizational abilities, with meticulous attention to detail.
Proficiency in computer systems and software, including dealership management tools.
Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
Positive attitude, team player mentality, and a passion for delivering outstanding customer service.
Benefits:
Competitive salary with the potential for performance-based incentives.
Ongoing training and development opportunities to support your career growth.
Employee discounts on vehicle purchases, servicing, and parts.
Collaborative and supportive work environment, fostering diversity and teamwork.
Opportunity to work with leading automotive brands and cutting-edge technology.
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Position: Service Advisor
Location: Southampton
Salary: £26,000 - £30,000 per annum
About Us:
My client is a leading main dealership in Southampton who are seeking an experienced and enthusiastic Service Advisor to join their service department.
Key Responsibilities:
Welcome customers warmly and assess their service needs with professionalism and courtesy.
Schedule service appointments efficiently, managing workload effectively to ensure customer satisfaction.
Consult with customers to understand their vehicle's requirements, providing accurate estimates and advice.
Liaise between customers and service technicians, ensuring clear communication and timely updates.
Maintain accurate records of service transactions and customer interactions for reference and compliance.
Requirements:
Previous experience in a service advisor role within the automotive industry is desirable.
Exceptional communication and interpersonal skills, with a customer-focused approach.
Strong organizational abilities, with meticulous attention to detail.
Proficiency in computer systems and software, including dealership management tools.
Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
Positive attitude, team player mentality, and a passion for delivering outstanding customer service.
Benefits:
Competitive salary with the potential for performance-based incentives.
Ongoing training and development opportunities to support your career growth.
Employee discounts on vehicle purchases, servicing, and parts.
Collaborative and supportive work environment, fostering diversity and teamwork.
Opportunity to work with leading automotive brands and cutting-edge technology.
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Position: Service Advisor
Location: Aylesbury
Salary: £26,000 - £30,000 per annum
About Us:
My client is a leading main dealership in Aylesbury who are seeking an experienced and enthusiastic Service Advisor to join their service department.
Key Responsibilities:
Welcome customers warmly and assess their service needs with professionalism and courtesy.
Schedule service appointments efficiently, managing workload effectively to ensure customer satisfaction.
Consult with customers to understand their vehicle's requirements, providing accurate estimates and advice.
Liaise between customers and service technicians, ensuring clear communication and timely updates.
Maintain accurate records of service transactions and customer interactions for reference and compliance.
Requirements:
Previous experience in a service advisor role within the automotive industry is desirable.
Exceptional communication and interpersonal skills, with a customer-focused approach.
Strong organizational abilities, with meticulous attention to detail.
Proficiency in computer systems and software, including dealership management tools.
Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
Positive attitude, team player mentality, and a passion for delivering outstanding customer service.
Benefits:
Competitive salary with the potential for performance-based incentives.
Ongoing training and development opportunities to support your career growth.
Employee discounts on vehicle purchases, servicing, and parts.
Collaborative and supportive work environment, fostering diversity and teamwork.
Opportunity to work with leading automotive brands and cutting-edge technology.
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
? Provide prompt customer service in person and over the phone
? Organise and prioritise work to achieve targets efficiently
? Maintain high standards and collaborate effectively with colleagues
? Ensure customer satisfaction through timely responses and service excellence
Requirements:
? Previously worked as a Service Advisor or in a similar role.
? Customer service experience with excellent organisational skills
? Ability to exceed customer expectations and work effectively in a team
Benefits:
? Company pension
? Cycle to work scheme
? Free on-site parking
? Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations ....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
