Customer Service Representative
Machine Tool Industry
Telford - TF3
£30k starting salary
Monday-Friday day shifts
Product Training, 28 days holiday
The Company
With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.
The Role of Customer Service Representative:
Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.
Duties and Responsibilities for Customer Service Representative:
- Provides key Customer Service Phone Support.
- Professionally answers customer inquiries via phone and email.
- Provides quotes to customers.
- Acknowledges and processes incoming orders including, Pick, Pack, and Post.
- Knowledgeably upsells customers with new offers and opportunities.
- Provides customers part identification technical support.
- Supports various business initiatives.
- Follows up with backorders and updates customers regarding status.
- Works with customers and members of the service team to address and complete returns.
- Updates customer information in the Customer Relationship Management system.
- Processes customer credit cards.
- Maintains ERP accuracy daily.
- Collaborates with team members to improve customer service excellence.
- Participate in initiatives to grow the Parts and Service businesses.
Key Requirements for Customer Service Representative:
- Has previous experience in building relationships with customers via phone, email or face-to-face
- Experience in data input onto CRM systems
- Previous experience in liaising with internal and external bodies
Salary/ Package for Customer Service Representative:
- Salary: Up to £30,000 per year
- 37.5 hour week Monday-Friday (1 hr lunch)
- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
- 20 days + bank holidays
- Company Pension Scheme
- On-site parking
Interested? To apply for this Customer Service Representative position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Shanice Vickers 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk
PPDEL....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
* Provide prompt customer service in person and over the phone
* Organise and prioritise work to achieve targets efficiently
* Maintain high standards and collaborate effectively with colleagues
* Ensure customer satisfaction through timely responses and service excellence
Requirements:
* Previously worked as a Service Advisor or in a similar role.
* Customer service experience with excellent organisational skills
* Ability to exceed customer expectations and work effectively in a team
Benefits:
* Company pension
* Cycle to work scheme
* Free on-site parking
* Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service
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Location - Crawley
Job Title - Service Advisor
Salary - £28,500 + bonuses (£37,500)
Were currently working with a family-owned Dealership Group in the Crawley area with a proud reputation spanning 70 years. They have an opening for a Service Advisor to join their Service Reception team, offering a competitive basic salary and an authentic approach to looking after their customers.
- £28,500 basic with a bonus scheme providing OTE 37,500
- No heir and graces approach family run with a completely different approach to Main Dealerships.
- Variety in the day to day in a professional and fast paced work environment
Key responsibilities
- To greet all customers at reception in a courteous, friendly and helpful manner and agree on customers service and repair requirements including
- Take responsibility for customer vehicles, keys and parking.
- Notify and obtain customer approval for additional work required and document.
- Present completed vehicle to customer personally, advising of future service or repair priorities and ensuring customer satisfaction with work carried out.
- Produce and present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
- Maintain customer Record Files on a daily basis to ensure accurate analysis of Service Department Activity.
- To operate the companys collection and delivery service with the resources available.
If you would like to know more, speak to Eric. You can get hold of him on 07885 857727 OR email through eric@holtrecruitment.com
Service Advisor - Crawley - £37,500 - Premium Dealership Group....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary is between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Job title: Airfreight Customer Service OperativeLocation: Heathrow Gateway, HounslowContract role - Maternity cover 6-9 monthsSalary - £28,704hours: 40 hours per week - 8.30 - 17.30About the role As part of the country level customer service team this role is primarily accountable for providing customers with a consistent and positive experience when dealing with our client. This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation. The individual will be expected to execute their role in accordance with our clients customer service and operational excellence guiding principles. Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with our client. This role focuses on enhancing the customer experience, building new and strengthening existing relationships through consistent and seamless delivery of great customer service, along with pro-active service recovery where required. The knowledgeExperience and skills required to undertake the level at a fully competent level: A collaborative, innovative and commercially driven individual with strong stakeholder engagement skills, with demonstrable operational delivery experience already working at a similar level to this role, who can really develop, shape and drive our Commercial offering. You will have both demonstrable commercial (commercial gateway and pricing environment is essential) and operational experience within Airfreight coupled with strong overseas Air Freight market knowledge. Experience within Air OperationsExperience within Finance and Administration If you feel you have the relevant experience then we'd love to hear from you, apply today!....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Sales Support Administrator
£25k - 27k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Sales Support Administrator to join their growing organisation.
You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.
The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.
Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service
Job Description
Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service representative to support our growth. We offer a wide range of floor coverings, wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin's objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. This is a great opportunity to join a stable, growing company that is family oriented and where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension. The customer service / administrative assistant responsibilities include: Provide customer service Answer phones / backup to receptionist Research and file freight claims Freight bill coding and resolution Order entry Qualifications 1-2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online!....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
? Provide prompt customer service in person and over the phone
? Organise and prioritise work to achieve targets efficiently
? Maintain high standards and collaborate effectively with colleagues
? Ensure customer satisfaction through timely responses and service excellence
Requirements:
? Previously worked as a Service Advisor or in a similar role.
? Customer service experience with excellent organisational skills
? Ability to exceed customer expectations and work effectively in a team
Benefits:
? Company pension
? Cycle to work scheme
? Free on-site parking
? Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations ....Read more...
Job title: Customer Service Advisor
Reference: E113362
Location: St Helens
Duration: Permanent
Start date: asap
Salary: to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?
We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
To work closely with Warehouse, Logistics and Production
Communicate product information to the company’s customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers’ enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
Process Electronic Orders
Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when required
Candidates will need:
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Aptitudes
Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)
Location: St Helens WA10
Working Hours: Monday to Friday - 39.5 hours per week
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I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
- Salary up to £30,000
- Permanent role
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £30,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Customer Service Executive
Dartford, Kent
£25,875pa
Monday to Friday 8.30am-5.30pm
6 month fixed term contract
KHR is partnered with a luxury manufacturer of bespoke products based in Dartford who is looking to add a motivated and detail-orientated Customer Service Executive to their team on a 6mftc.
The Customer Service Executive will consistently provide high levels of customer satisfaction to a broad range of clients.
Roles and Responsibilities
- Placing orders via Sage
- Understand the processes and procedures to minimise input error and ensure good customer service is given at all times
- Build sustainable relationships with customers
- Ensure calls are answered promptly
- Provide customers with price and stock availability requests
- Manage customer complaints when they arise
- Undertake a range of administrative duties as and when required
Candidate Profile
- Experience within a Contact Centre/Customer Service environment
- Excellent communication skills
- Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude
- Good MS Office skills
Benefits include 25 days holiday, pension, 4 x salary life assurance, private healthcare salary sacrifice scheme; discounted gym memberships, quarterly and annual staff events and more.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…
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Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?:
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?:
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
Skills, interests, and qualities:
Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.
What is on offer to you?:
- 37.5 hours per week
- Full uniform
- Training and development
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking
- Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
*********************Customer Service Coordinator**********************We are looking for a customer service coordinator for a fixed term contract in High Wycombe.This is a lovely opportunity to work for a well established and dynamic company in their lovely modern offices based in High Wycombe.This sis a fixed term contract paying up to £35K pro rata.You will ned to have excellent communication skills and be very well organised with the ability to prioritise tasks in a methodical fashion.You will need to be well versed in the Microsoft suite of word, Excel and Outlook.You will also have used the ERP system COINS.The role will be essentially supporting the customer services manager and the MD.You will be managing the inbox and liaise between customer and client to arrange appointments so some experience in diary management is important.You will also be managing general supplies for the office.If you are a great communicator with customer service experience an good IT experience especially exposure to COINS then get in touch today.....Read more...
CUSTOMER CARE COORDINATOR – NEW BUILD RESIDENTIAL
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
CUSTOMER EXPERIENCE EXECUTIVE – NEW BUILD RESIDENTIAL
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
CUSTOMER EXPERIENCE EXECUTIVE – NEW BUILD RESIDENTIAL
LONDON - BRENT CROSS
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Job description
Service Advisor Main Dealership Liverpool
Our client is a main dealership and have the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Bolton
Basic salary - £28 500
OTE - £36,000
Hours 8am to 6pm
5 days a week
Saturday rota 8am to 1pm (1 in 3)
Key role and responsibilities for this Service Advisor role in Liverpool
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum requirements for this Service Advisor role in Liverpool
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience of using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor - Main Dealership Liverpool....Read more...
