Customer Service Agent
Salary: Up to £28,000 per annum + Bonus
Location: Southampton
Contract: Full Time, Permanent
Hours: 37 ½ hours per week. (Working shifts from 8.00am to 8.00pm Monday to Friday, and Saturday 9.00am to 2.00pm)
Our client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
As a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears. You will need to work with the customer to understand their financial and personal circumstances in order to build a relationship with them and tailor an affordable, acceptable, and sustainable repayment strategy based on the customer’s needs.
You will need strong negotiation skills which are delivered with empathy, as well as the ability to overcome objections.
Main Responsibilities:
Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.
Liaise with all customers including those up to date, for general maintenance of an account and for the collection/arrangement of outstanding payments.
Maintain the highest quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts
Take ownership and accountability when making business and customer orientated decisions whilst ensuring Treating Customers Fairly principles are maintained and exceeded.
To work with customers and understand their financial and personal circumstances so that a suitable and affordable payment arrangement can be agreed
Support the generation of Management Information and reports
Identifying potential customer vulnerability or potential detriment and acting pro-actively to help
In order to be successful in this Customer Service role, you need to have:
Excellent communication skills
Strong interpersonal and relationship skills
Ability to listen, empathise, negotiate and inspire confidence
Ability to excel under pressure and when working to tight deadlines
Unquestionable integrity
Desirable (but not essential):
Understanding regulations (CCA), money laundering rules, data protection and treating customers fairly.
Proven track record in collections
Financial Services Experience
In return for your hard work and commitment, out client offers fantastic benefits, including:
Pension Scheme
Bonus
Life Cover (4x basic salary)
Cycle to work scheme
Dental scheme
22 days holiday + bank holidays (rising by one day after each completed year of service to up to a total of 25 days per annum)
Perkbox
Career Development
Access to free GP and counselling support services
Various social events
So if you are looking for a fantastic company where you can grow and develop your career within financial services, APPLY TODAY!
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Supplier Delivery Co-Ordinator
Supplier Delivery Co-Ordinator
The Company:
My client, a market-leader in products and services for aircraft interior are Looking for a well accomplished Manufacturing Engineer to join their team on a permanent basis. Utilising the best industry specialists, they manufacture, maintain, design and certify cabin interiors for the biggest airlines around. This is an opportunity you dont want to miss!
They have a strong focus on production control and quality, with an ethos set deep in lean manufacturing, from engineering and project management, through to final release.
Purpose of a Supplier Delivery Co-Ordinator
Coordinate approved supplier schedules according to established procedures/policies, ensuring consistent supply and managing inventory within budgetary constraints.
Communicate delivery requirements to suppliers by cascading robust orderbooks aligned with the company's master production schedule (MPS), securing commitment to delivery plans. Evaluate supplier delivery performance using performance KPIs, presenting feedback through a supplier scorecard to inform the buying team of potential future sourcing risks. Supplier Delivery Co-Ordinator Key Responsibilities
- Ensure external Supplier Deliveries are aligned with the operational requirements across multiple customer programmes being a critical function of the role expectations.
- Be the key supply chain focal contact for all manufacturing needs, ensuring delivery information is communicated daily on the line walks across all manufacturing sites.
- To manage supplier performance for delivery requirements, resolving processes and complex problems within the external supplier chain ensuring that they are resolved in a timely manner.
- Co-ordination of the supplier(s) regular order books maintaining accurate and achievable delivery commitments against set targets.
- To co-ordinate part-based delivery schedules from the buying team that meet the MRP schedules set out in the master-schedule.
- Running system programme reports, summarising supplier shortage status.
- Ability to summarise and forecast purchase shortages based on information generated acting where supply and demand does not match
Supplier Delivery Co-Ordinator Requirements:
- A multi-faceted role supporting and influencing many different functional heads
- Requires both project management and procurement expertise; project management capability for complex, multi-business projects will be very important
- Requires the appointee to work across international cultures and time zones
- Requires knowledge of the companys business systems
- Robust individual who can change quickly change direction as emerging situation arise
- Supply chain management experience
- Strong analytical capability (supply chain, operational and financial)
- Business and operations process understanding
- Skilled at managing across differing business and regional cultures
- Strong team player able to work and contribute as part of the wider UK Supply Chain function
- Excellent communication skills and ability to provide clarity situations that require honesty and candour
- Strong process orientation and problem-solving orientation
- Management of the supplier Order Book preparation, distribution, and commitment acceptance of a doable delivery schedule
- Supplier negotiations skills
Additional Information:
- Ideally 3 years' experience in a supplier delivery operational role
- Proficiency in MS Office suite of tools
- Performance measurement systems
- Supplier relationship management
- Working in a manufacturing environment is a necessity with sound understanding of MRP and scheduling data sets
Supplier Delivery Co-Ordinator Benefits:
- 26 days holiday plus Bank Holidays increasing upon length of service.
- Discretionary annual bonus
- Pension 5% employee, 4% employer (salary sacrifice)
- Development opportunities relevant to your role
- Enrolled in Employee Share Scheme following 12 months service.
- Access to Westfield Healthcare scheme
- Cycle to work scheme.
- EV scheme.
What Next?
If youre a well-accomplished Supplier Delivery Co-Ordinator, simply apply now or call/message Ollie for more information on 07483 100630. oliver@holtengineering.co.uk
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Graduate Commercial Trainee is needed in a well-established electrical wholesaler in Northampton.Key Duties:
As a Graduate Commercial Trainee, you will be educated on the Company, its products, the market and will benefit from continuous ‘on the job’ training. The graduate will also have the opportunity to receive professional sales training to equip them with all of the tools and skills needed to flourish in a successful sales career. Progression into External Sales and Management.
First 3-6 Months
Based in the branch – you will start your training in the warehouse, learning about the products, operating procedures, understanding the market, customers and suppliers.
You will then work your way through various departments including the trade counter to develop the skills needed for long term success.
Around month 4 you will start selling externally. Calling lapsed/dormant accounts and self-sourcing new accounts.
Develop the imperative skills to further your career in sales
6-12 Months
Consistently start bringing in sales and revenue
Begin to learn and understand the full sales process
Further develop a relationship with more senior sales colleagues to gain an understanding of the potential next step in your career
12 Months Onwards
Move out of the Graduate Commercial Trainee role
Work towards sales targets
Become an essential part of the external sales team out in the field
Further career development opportunities into management exist for those who can demonstrate success and ability to develop long lasting customer relationships
The Candidate:
Educated to degree level or equivalent
Fantastic Verbal and written communication Skills
Full, clean UK driving license
Strong work ethic and a team player who can also work well on their own initiative
This role requires you to work 1 out of 5 Saturday mornings
You want to kick start your graduate scheme
You aren’t afraid to get your hands dirty and fully immerse yourself your next role
You have a learning mindset and want to be coached and developed
You have a strong work ethic and the grit and stamina to continue when the going gets tough
You have finished studying and are ready for an immediate start!
Package/Benefits:
£27,500 Basic Salary
Company Car
Company profit share scheme
22 days holiday plus bank holidays & additional seasonal days
Extensive professional sales training
Auto-enrolment into the Company’s contributory pension scheme (after 3 months)
Personal development
Please apply with your most up to date CV and you will be contacted.....Read more...
Quality Assurance EngineerWythenshaweContractQuality Assurance EngineerThe RoleThis is a role leading establishing processes, setting efficient controls into processes to ensure achieving planned results and outputs including process capacity, capability, costs, and quality. This role has close working relationship with quality team members, with NPD, engineering, process, production, tooling, operations, internal and external customers and suppliers. Quality Assurance EngineerMain Responsibilities
Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints.Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions. Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions. Preparation of 8D reports.Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards.Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management.Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions.Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes. Monitor changes and their results.Support & develop other quality team members with their roles and responsibilities.Lead weekly meetings with process related functions in organization (production, NPD, engineering, processing, etc.), acting as first point of contact for queries.Support process improvement & problem-solving meetings.Support other quality functions within HT Manchester team during all relevant activities.
Quality Assurance EngineerThe Candidate
Knowledge of injection moulding process and tooling manufacturing process.Experience of working in a manufacturing environment and in a safe and effective mannerPrevious quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies.Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation.General experience in a variety of manufacturing processes and ability to work within a team and as an individual contributing in a fast-paced, changing environment.Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques.Knowledge and understanding of automotive core tools.Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 16949.Internal auditor qualification and experience.Ability to multitask, prioritise and meet deadlines in timely manner.Excellent attention to detail with a creative attitude and proactive naturePC skills & experience in the use of MS OfficeGood communication skills in English language, written & oralWilling to invest in continuous professional development of self
Please contact Adam Lang at Winsearch UK for further information.Adam Lang - adam.lang@winsearch.ukWinsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn. Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks....Read more...
Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
The role
We are looking for exceptional talent to join us and drive our purpose, which is to develop innovative products that will deliver on a safer and more sustainable world across the energy, infrastructure, and water sectors. Are you up for the challenge?
If you are dynamic, enthusiastic, creative and with a can-do attitude, then why not consider joining us as a Global Campaign Manager, within our talented marketing team to support the development and delivery of an account based omnichannel marketing strategy for key growth accounts. Supported by a test and learn strategy focusing on solution led, lifecycle communications strategy in line with the account strategy. You will leverage the client data in the CRM and continuously update stakeholder mapping by using D365 for marketing as one of the main tools and campaign drivers. The overall objective is to increase customer lifetime value (CLV), by becoming a trusted partner and accelerate the client decision process through up-sell and cross-selling opportunities while delivering measurable return on investment (ROI).
Here’s what a typical day would be like:
Drive account-based marketing strategy to key growth accounts, to deliver a long-term revenue grown and client lifetime value in line with commercial objectives.
Develop and map client stakeholder personas and target with relevant solution information through campaign and programmatic email marketing automation and offline activation.
Develop the assets needed to support the account’s growth strategy, working closely with external Design, Audio-visual and PR agencies.
Use data to assess and develop new customer journeys to achieve increased efficiency across the touch points and increased demand generation.
Ensure campaigns are delivered on time and within budget.
Take responsibility for direct channel performance.
Who we’re looking for:
Degree or equivalent in Marketing or Business
Previous marketing and CRM experience in a Business-to-Business environment is essential.
Experience using a Project Management tool would be a distinct advantage
Excellent command of the English language with strong interpersonal skills
Commercially minded
Dynamic, creative self-starter looking for an exciting new role
Exceptional relationship building skills and enjoy working collaboratively
Customer centric
Driven by data analytics
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Extensive career & training opportunities both nationally and internationally.
Competitive salary accompanied by an attractive package including contributory pension scheme
Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies.
Option to lease an electric car.
25 days annual leave.
Option to buy or sell up to 5 days annual leave.
Discounts Portal
Subsidised canteen/restaurant in Wallingford.
Free parking.
Our view on diversity, equity, and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.
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