CRM Product Owner
Stoke on Trent x2 days per week on site
CRM Product Owner required for leading client based in Stoke on Trent to lead the setup and development of a new digital CRM. Focused on strategic solution identification design of a CRM that supports the end-to-end digital experience and wider internal business users across all digital journeys, with significant focus on reducing cost to serve and improving automated account management.
The CRM product manager will work across operational and digital product teams to manage and deliver CRM capabilities that support operational and digital journeys:
· Manage CRM through discovery, alpha, beta and live states.
· Support lead digital product managers.
· Develop expert skills in product management techniques.
· Support wider CRM team recruitment.
· Own the CRM product road map communicating progress to stakeholders throughout
· Own the CRM product backlog defining requirements as detailed user stories that is constantly groomed and ready for additional work items to be picked up
· Ensure the development team are able to continuously drive business benefits through critical data driven prioritisation
· Drive customer centric & Agile delivery ways of working
- Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
- Help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.
- Be flexible and adaptable to change in ways of working.
- Own sign-off of user stories when delivered.
· Define what the future goal of CRM is (‘product vision’)
- Recognise when to move from one stage of a product life cycle to another.
- Ensure the team is working towards the appropriate service standards for the relevant phase.
- Manage the delivery of products and services at different phases.
- Effectively get buy-in from the organisation.
- Drive integration of critical systems and data into CRM, overseeing the transition of master data into CRM system.
· Initiate & influence technical, content and design solutions.
· Responsible for financial ownership of CRM development spend.
- Understand the marketplace.
- Evaluate the benefit of a product and utilise effective persuasion to get buy in and consensus.
- Drive the utilisation of the CRM across the organisation.
- Build business cases based on user needs.
- Able to recognise and associate development being undertaken back to original business case.
· Drive a culture of digital, data and technology to deliver business performance against varied segment KPIs.
· Oversee operational management of CRM.
- Design processes for the running and maintenance of CRM including transition from dev to BAU
- Redesign operational processes, amend existing processes, plan and put into operation the stages of a new product or service development.
- Act as the escalation point for operational issues and drive solutions for complex operational challenges.
- Overcome operational and technical constraints to deliver a successful product or service.
- Work closely with operational delivery teams in digital, data and technology
Oversee the management of third-party suppliers, the relationships and workflow to ensure the business gets value for money
The role holder will be expected to make independent decisions and recommendations in order to continuously improve CRM and business capabilities
The role holder will be required to have significant gravitas with the Head of community & critical managers for all teams across the business to enable the delivery of appropriate action.
Technology is a significant part of the role. As such, the role holder will be required to be up to date on new technology available to the business. This means that attendance at conferences for digitalisation is essential, as is holding a network with a wide variety of tech-based counterparts.
Salary: £60,000 - £70,000 per annum dependant on experience plus excellent benefits
Interested!?! Please send your up to date CV to Lucy Morgan at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
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Marketing CRM Executive & Sales Support
Location: Bury St. Edmunds / Newmarket, Suffolk
Salary: £25,000 - £27,000 per annum
Excellent Benefits Package
An excellent opportunity to join this highly professional, innovative and dynamic organisation - a prized job! Applications are invited from Marketing professionals with a minimum of two years' experience in a similar role and with a working knowledge of CRM (Salesforce preferably)
The remit for this interesting role includes:
? Working alongside the Marketing Manager on the annual, monthly and weekly marketing plans;
? Set up and run the planned SEO digital and PPC and print marketing campaigns including Salesforce Account Engagement
? Working closely with the sales team to create relevant
? Reporting on marketing campaigns and their return on investment
? Visit and attend trade shows and industry events supporting the sales team
? Ownership of the CRM system including provider liaison and necessary updates and training
? Support and train the sales team for most effective use of the CRM system
? Source and procure merchandise, promotional stock and show items and manage stock, dealing with incoming and outgoing deliveries
? Review of trade press and circulation of reports
? Data cleansing
? Mail shots
Requirements:
Essential:
? Hands on CRM system experience required - preferably Salesforce
? A minimum of 2 years' experience in a similar role
? Ability to build and manage customer relationships
? Experienced in content creation and the running of digital marketing campaigns
? Professional, articulate and conscientious
? IT literate
? Strong communication skills
? The ability to react to a demanding workload, prioritise workload with a flexible approach
? An experienced self-starter with the ability and desire to develop and implement solutions necessary to ensure increased customer satisfaction and acquisitions.
Desirable:
? A degree in a relevant fie....Read more...
Marketing CRM Executive & Sales Support
Location: Bury St. Edmunds / Newmarket, Suffolk
Salary: £25,000 - £27,000 per annum
Excellent Benefits Package
An excellent opportunity to join this highly professional, innovative and dynamic organisation - a prized job! Applications are invited from Marketing professionals with a minimum of two years' experience in a similar role and with a working knowledge of CRM (Salesforce preferably)
The remit for this interesting role includes:
* Working alongside the Marketing Manager on the annual, monthly and weekly marketing plans;
* Set up and run the planned SEO digital and PPC and print marketing campaigns including Salesforce Account Engagement
* Working closely with the sales team to create relevant
* Reporting on marketing campaigns and their return on investment
* Visit and attend trade shows and industry events supporting the sales team
* Ownership of the CRM system including provider liaison and necessary updates and training
* Support and train the sales team for most effective use of the CRM system
* Source and procure merchandise, promotional stock and show items and manage stock, dealing with incoming and outgoing deliveries
* Review of trade press and circulation of reports
* Data cleansing
* Mail shots
Requirements:
Essential:
* Hands on CRM system experience required - preferably Salesforce
* A minimum of 2 years' experience in a similar role
* Ability to build and manage customer relationships
* Experienced in content creation and the running of digital marketing campaigns
* Professional, articulate and conscientious
* IT literate
* Strong communication skills
* The ability to react to a demanding workload, prioritise workload with a flexible approach
* An experienced self-starter with the ability and desire to develop and implement solutions necessary to ensure increased customer satisfaction and acquisitions.
Desirable:
* A degree in a relevant field - Pardot /Account Engagement experience - Digital marketing background
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords; marketing, Search Engine Optimisation, CRM, Sales, Pay per Click, Support, SEO, PPC, Salesforce, Pardot, engagement, digital, campaign, IT, content, manager, Account, report. Experience, Newmarket, Bury St. Edmunds
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Adobe Campaign Technical Consultant
Polar Recruitment are currently recruiting on behalf of a successful and rapidly expanding Constancy client for an Adobe Campaign Technical Consultant to join the team.
Our client provides customer data and marketing solutions consultancy, implementation, and support services to customers across various sectors including Consumer Electronics, Financial Services, Publishing, Retail, Travel and more, to helps customers increase revenue, improve customer experience, and reduce marketing costs.
Successful candidates will be London based, with flexible working also available on a hybrid basis.
Adobe Campaign Technical Consultant - Responsibilities
Provide technical consultancy, assisting customers with the implementation, operation and running of Adobe Campaign solutions, including integration with CRM systems if required.
Understand customers’ existing marketing technologies and highlight the benefits of Adobe Campaign.
Build Campaigns and deliveries within the platform
Manipulating data for use in CRM activities
Advise customers on multiple elements of the platform, and best practice use of Adobe Campaign.
Troubleshoot issues
Produce documentation and training materials
Adobe Campaign Technical Consultant - Skills & Experience
Previous experience delivering Adobe Campaign BAU or implementation projects
Customer facing experience and consultative approach to delivery of projects
Strong technical skills and certification in Adobe Campaign
Solid working knowledge of JavaScript, HTML, XML Web Services, and database design
Experience providing technical support
Excellent communication skills; able to articulate ideas and solutions to both technical and non-technical people and able to quickly build rapport with customers
Good team player, bright and articulate self-starter
The Adobe Campaign Technical Consultant will be rewarded with an exciting role within a thriving and supportive team environment, an attractive salary and benefits package including a Profit Related Bonus Scheme, Private Healthcare, 25 Days Holiday, Pension and more, with opportunities for both personal development and to support the continued success and growth of the business.....Read more...
Business Development Coordinator - Dartford, Kent - Up to £35k per annum CBW are currently recruiting for a Business Development Coordinator based in Dartford, Kent to work with one of their clients as a leading service provider. Hours of Work / Details:Monday to Friday 8am to 5pm Office based Key Duties:Utilise Pipedrive CRM to meticulously manage the departmental sales pipeline, ensuring timely updates, accurate forecasting, and adherence to key performance indicators (KPIs).Utilise industry expertise and relevant tools (e.g., LinkedIn Sales Navigator) to identify and qualify prospective opportunities, generating a consistent flow of high-potential leads.Analyse market trends and proactively identify new business opportunities.Support with the Marketing team on the execution of strategic initiatives, including campaign development, website content updates, social media management, and other assigned tasks.Proactively support the Team in the preparation and submission of bids.Regularly prepare and present insightful reports on pipeline health, lead generation efforts, and overall business development performance.Maintain a commitment to professional development, actively seeking opportunities to enhance skills and knowledge in sales, marketing, and industry trends.Requirements:IT proficient Microsoft proficient Strong understanding of sales and marketing principles Excellent understanding of CRM systemsWorking knowledge of the M&E and Facilities Management sector Please send your CV to Paige at CBW Staffing Solutions for more information. ....Read more...
Channel Account Manager
Job Title: Channel Account Manager
Salary: £35k basic + uncapped OTE
Location: Cheshire
Industry: Telecoms/IT
Overview:
We are working with a top IT/Telecoms company based in the North West of England who are passionate about delivering top tier team work and excellence to their customers! They are looking for a talented IT/Comms Account Manager to become part of the progressive and rapidly growing organisation. Someone who can build and expand the client base whilst delivering the expected great service and results, would be perfect for this role!
Responsibilities:
Serve as the lead point of contact for all channel partners
Build and maintain strong, long-lasting channel partner relationships
Provide training to channel partners and their respective teams
Onboard new channel partners
Clearly communicate new product developments/initiatives to existing channel partners with the support of the marketing team
Develop new channel partner commission structures
Ensure that all data is accurately entered and managed in the company CRM
Complete administrative tasks associated with the role
Manage partner feedback and deal with enquiries effectively
Provide suggestions of how our Channel partner offering can be progressed
Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate
Ensure partner relationships are being managed professionally to minimize churn in line with business forecast
About You:
Highly organised, proactive, ambitious and responsible self-starter
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Channel Account Manager or relevant role
Minimum 2 years experience in telecoms, specifically; WLR, Hosted, Broadband
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
Experience delivering customer-focused solutions to meet customer needs
Able to work under pressure and within tight timeframes
Excellent written and verbal communication skills
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Experience of working in a busy sales office
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A great job opportunity has come up for a Sales Support Executive, working for an exciting Buckinghamshire based client, who are leading the world in the design, manufacture and continuous improvement of wireless condition monitoring solutions.
The primary role of this position provides an important link between the business development and operations team. The successful candidate will oversee critical processes within the sales cycle to help the business drive sales performance and operational efficiency.
Key skills/experience for the Sales Support Executive job based in Buckinghamshire are:
Competent using CRM and ERP software
Experience in purchase orders
Experience in compliance and background checks
Knowledge in logistics and shipping
This is a great job opportunity to work for an exciting client in Buckinghamshire who offers great career progression in a massively growing company.
If you are interested in this Sales Support Executive job, based in Buckinghamshire, please send an up to date CV to nking@redlinegroup.Com or call Nicola King on 01582 878839 / 07961158788,....Read more...
The Company:
Excellent opportunity to work with a fast-growing company.
Rapid development with double-digit growth in each of the last 3 years.
Excellent market leading products.
Opportunities for progression within the company with five internal promotions within the last 4 years and new specialist therapy areas being established.
8 years of continued growth.
The Role of the Service/Tenders Contracts Manager
Our client sells hospital & dental products in designated sales area for niche therapy area's: ENT, Gynaecology, Forensic, dental chairs & microscopes
Mostly stack systems such as imaging equipment, panel equipment, Microscopes, endoscopes, light sources, cameras, etc
Hours - 37.5 per week (8.30am-5pm, Mon to Fri)
Based out the office 5 days a week to start, then after probation will be able to do flexible working.
Administering tenders and production and follow up of service contracts and all related ancillary duties.
Preparation, circulation and analysis of monthly service contract sales figures.
To administer Tenders relevant to the company. To produce and follow service contracts.
CRM Administration/CRM project administration
Any other ancillary tasks relevant to the role
Benefits of the Service/Tenders Contracts Manager
£40k basic
£10k-£12k Bonus
All tools to do the job provided
20 days holiday plus bank holidays (Increased 1 day for every year served up to max of 25 days)
Pension
Private Healthcare after 1 year.
The Ideal Person for the Service/Tenders Contracts Manager
Qualified by experience in a similar position
Attention to detail
Used to working at a fast pace
Used to working to tight deadlines
Very well organised
Able to manage own workload whilst observing all deadlines
Excellent time management skills
Articulate, with strong writing skills with good vocabulary
Strong numeracy skills
Independent thinker - resolution focused
Able to work independently with minimal supervision
If you think the role of Service/Tenders Contracts Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
There is an opening with our client who who is a Salesforce partner and a market leader in delivering Salesforce solutions to the manufacturing, energy and automotive world.
Currently on the hunt for a Salesforce Business Analyst to join their team in Germany. With offices in all the major cities and offering flexible working, this role is open to those that are based in Germany but are able to make some visits to customer sites in Berlin, Munich, Dusseldorf or Stuttgart.
Skills & Requirements:
Some exposure to project management and IT implementations
Hands-on salesforce experience with the ability to support implementation projects
Ability to analyze and report on data, compile reports and presentations for the team
Experience:
Minimum of 3 years experience in setting up operating cloud-based CRM solutions
Analyzing implementation processes
Support project roll-outs
Fluency in German and English
If interested, please get in touch for a confidential discussion with our consultant using the contact details provided or click “Apply” to send an up-to-date copy of your CV and ideally a covering letter.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Our client is leading consulting firm specialising in modern digital corporate architecture for start-ups, medium sized businesses and public sector clients.
We are currently looking for Senior Salesforce Consultants to look after digital changes processes for their customers using cloud-based solutions on the salesforce platform. The roles is full remote from Germany with some travel within the country required to be available for customers.
Skills & Requirements:
Knowledge of project management processes and tool for planning and implementing solutions
Good understanding of CRM processes
Ability to advice and direct customers base on salesforce related topics
Carry our analysis of customer business requirements and support design concepts for their tailored platform
Experience:
Minimum 2 years experience in implementing salesforce projects, preferably in one of the following areas: Sales, Marketing, Commerce Cloud or Omnistudio
Some exposure to Salesforce CPQ
Salesforce certification would be an advantage
Business level fluency in German & English
If interested, please get in touch for a confidential discussion with our consultant using the contact details provided or click “Apply” to send an up-to-date copy of your CV and ideally a covering letter.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Internal Regional Sales Executive Wanted!Are you passionate about sustainable solutions and ready to make a mark in the Greentech industry? Our client, a pioneering British Greentech company, is seeking a dynamic Internal Regional Sales Executive to be a key player in their mission to provide low-energy, sustainable HVAC solutions.Key Responsibilities:
Proactively engage with Architects, Consultants, Contractors, and End Users to track progress on ongoing projects.Keep the sales database (Salesforce) updated with the latest project information.Report monthly order numbers to Internal Sales Management.Negotiate and secure orders, providing support to external Technical Consultants and internal departments.Develop prospect lists using resources like Barbour ABI and other public records.Schedule CPD appointments for external sales to meet prospective customers.Qualify leads and explain the range of sustainable HVAC products offered.Keep customers informed about new or upgraded products.Handle pricing quotes, negotiations, and successfully close sales.Follow up with customers to ensure satisfaction, address queries, and explore further sales opportunities.Maintain regular contact with technical consultants, providing necessary support.Keep Salesforce records up to date with all follow-ups.Assist in credit account management and help customers find suitable solutions.Strive to secure maximum Gross Profit Margins (GPMs).
Requirements:
Previous experience in customer service/sales admin roles.Strong written and verbal communication skills.Proactive attitude with the ability to negotiate and close sales effectively.Familiarity with CRM tools, preferably Salesforce.Knowledge of HVAC solutions or a keen interest in sustainable technologies is a plus.
Offer:
Competitive salary £25K - £30KLocation: High Wycombe (Hybrid working model after 6 months).
If you are ready to be part of a pioneering team, contribute to sustainable solutions, and have a background in customer service/sales admin, we want to hear from you! Contact Sarah at sarah@cpi-selection.co.uk to explore this exciting opportunity. Join us in creating a greener and more sustainable future! ....Read more...
Job Title: IT Service Desk Manager Location: Edinburgh Salary: £30-40k (DOE) Company Description
We're collaborating with a top innovator in software solutions for the hospitality industry, dedicated to providing their clients with smooth technology experiences that enhance their operational efficiency and customer retention. As they broaden their range of offerings and clientele, they're in search of a seasoned IT Service Desk Manager to come on board and oversee their service desk operations and manage the internal team.
What's in it for you?
This company offers a dynamic work environment where you can lead a talented team, drive impactful initiatives, and make a difference in the hospitality industry. As part of a growing SaaS business you will have several opportunities for professional growth and development as well as:
Workplace pension
A clear career roadmap taking you to the top!
33 total days of holiday per year
Join a small team, make a big impact.
Other perks you'd expect at a fast-growing tech company.
Job Description
As the Service Desk Manager, your leadership will be essential in guiding a skilled team of service desk technicians, managing customer support operations, advancing process improvements, and fostering strong communication and cooperation among internal teams, external IT companies, and partners. Your skill set will play a vital role in facilitating the seamless integration of new customers, quick resolution of technical problems, and enhancement of the customer experience in the Hospitality SaaS sector.
Key Responsibilities:
Team Management:
Lead and mentor a team of service desk technicians proficient in product knowledge, WiFi/networking technologies, CRM and bug-reporting systems.
Provide both technical and welfare support to the service and success team to ensure we look after our team as well as our customers.
Customer Support:
Coordinate with internal departments, third-party IT companies and partners to facilitate smooth onboarding of new customers and address technical challenges promptly.
Utilise bug reporting and CRM data to identify trends and patterns, enabling proactive resolution of issues.
Process Improvement:
Streamline communication processes with third-party IT companies to minimise onboarding delays.
Collaborate with internal and external stakeholders to optimise onboarding processes and enhance user experience.
Training and Development:
Foster a proactive mindset among service desk staff, encouraging them to actively engage with partners to address user issues promptly.
Identify and provide access to training and support required for the team to enjoy their work and set them up for success.
Documentation and Knowledge Management:
Maintain comprehensive documentation of onboarding processes and user issues using bug-reporting software and CRM systems.
Encourage best practices documentation to improve future experiences and streamline knowledge transfer within the team.
Communication and Stakeholder Management:
Act as a central point of contact for communication between teams and partners, ensuring alignment on objectives and priorities.
Facilitate regular meetings and updates with partners to ensure clear communication and collaboration.
Quality Assurance:
Implement quality assurance processes to monitor collaboration effectiveness and identify areas for improvement.
Establish key performance indicators (KPIs) to measure onboarding success and user satisfaction.
Compliance and Security:
Ensure compliance with data protection regulations and security standards when sharing information with third-party IT companies and partners.
Implement robust security measures to safeguard sensitive data and mitigate cybersecurity threats associated with third-party collaborations.
Beneficial Qualifications, Skills and Experience:
Bachelor's degree in Computer Science, Information Technology, or relevant experience.
Support ticketing software and CRM i.e. ZenDesk, Hubspot, AutoTask etc.
Cisco CCNA, CompTIA or related networking qualification.
Proven experience in technical support or IT management roles
Analytical mindset with the ability to identify trends and drive process improvements.
Networking technologies – LAN / WAN and Wireless
Core internet technologies – Routing and Switching, DNS, DHCP, OSI Model
Professional-grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh)
Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway
Cloud providers, specifically Amazon Web Services (AWS)
Knowledge of marketing software; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc.
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Job Title: Customer Service Advisor Contract Type: Temp Ongoing Work Pattern: 36 Hours Per WeekService Care Solutions are looking for a Customer Service Advisor to join our clients team in Doncaster. You will be responsible for all first point of contact calls from customer across the area. This will include assisting with low level tenancy management support and income management support.Job Role –
Provide a first point of contact service for customer in a efficient and polite manner.
Provide a comprehensive start to end service in relation to all enquiries.
Produce correspondence, written communication, reports and recording, and maintaining computer records using in-house bespoke IT systems and Microsoft Office
Assist with low level tenancy and income management support under the discretion of the Team Leader.
Assist customers with claims and enquiries including providing support and guidance to the welfare system.
Administering the collections of collection and recovery in accordance with internal policies.
Suitable Candidates experience: –
Previous Customer Service Experience (Ideally inbound)
Experience using CRM systems
Experience with dealing with challenging customers
Experience of working to KPI’s
Experience in dealing with sensitive information.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.....Read more...
The Company:
Regional Sales Manager
Award winning designer and manufacturer of world-leading technology solutions for operating theatres, critical care areas and healthcare practices.
Innovative, cutting edge products.
A well-established company who are seeing consistent growth.
Fantastic career opportunity.
The Role:
Regional Sales Manager
A superb opportunity to join a progressive business to sell a full turnkey solution of capital equipment used in operating theatres, critical care areas and healthcare facilities
This is a growing market.
Covering London and South Thames, you will be autonomously working in the field, networking with architects, contractors and designers.
This is a mix of self-generated and following up incoming leads.
Using a dedicated CRM system.
The Ideal Person:
Regional Sales Manager
Ideally have sold a similar solution involving construction/design and space planning.
Doesn’t need to be within healthcare, could be any building systems such as Heating and Ventilation/ Aircon, Lifts systems etc
Will also consider any capital sales background into NHS
Someone with drive, motivation to succeed and hunger to earn.
Full product training provided.
Ability to influence the sale and build relationships with decision makers
Must be an optimistic and proactive sales person who will work hard to identify and win sales opportunities.
If you think the role of Regional Sales Manager is for you, please apply
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and....Read more...
Job title: Customer Success Manager
Location: United Kingdom (Remote)
Who are we recruiting for?
Our client, a leading technology company in the maritime industry, is seeking a Customer Success Manager to join their team. While discretion about our client is vital, they are a forward-thinking organisation focused on providing innovative solutions for the maritime sector.
What will you be doing?
Acting as the primary contact for customer feedback and user stories, providing direct input into product management.
Supporting sales efforts and managing a smooth onboarding process for new customers and projects.
Administering, processing, and analysing sales orders and customer feedback.
Training and onboarding new and existing users of the company's solutions.
Collaborating with internal teams such as sales, product management, and devops to ensure alignment and success.
Building sustainable, successful customer relationships and contributing to the overall commercial success of the company.
Are you the ideal candidate?
A Bachelor's Degree in a relevant field.
At least 3 years of relevant experience, with a preference for experience in B2B Sales Support
Very strong understanding of the maritime industry, with sea-going experience preferred.
Specialist knowledge of IT solutions/connectivity technologies is desirable.
Experience with Salesforce or similar CRM/sales order processing tools is preferred.
Excellent communication skills, with fluency in English and preferably another language.
Multi-cultural awareness and experience are important for this role.
What’s in it for you?
Remote work
Infrequent international travel, typically less than 25%.
Competitive salary and benefits package.
The chance to work with a talented team and make a real impact in the maritime sector.
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.....Read more...
Adobe Campaign Senior Consultant
Polar Recruitment are currently recruiting on behalf of a highly successful and rapidly expanding Constancy client for an Adobe Campaign Senior Consultant to join the team.
Our client provides customer data and marketing solutions consultancy, implementation, and support services to customers across various sectors including Consumer Electronics, Financial Services, Publishing, Retail, Travel and more, to helps customers increase revenue, improve customer experience, and reduce marketing costs.
Candidates will be London based, with flexible working also available (on a hybrid basis).
Adobe Campaign Senior Consultant - Responsibilities
Provide technical consultancy, advising customers on the implementation, integration, and operation of Adobe Campaign solutions.
Understand customers’ existing marketing technologies and evangelise the benefits of Adobe Campaign.
Advise customers on multiple elements of the platform, and best practice use of Adobe Campaign.
Build Campaigns and deliveries
Manipulating data for use in CRM activities
Troubleshoot issues
Produce high quality documentation and training materials
Adobe Campaign Senior Consultant - Skills & Experience
Previous experience delivering Adobe Campaign projects
Previous experience working in a similar consultancy role.
Customer facing experience and consultative approach to delivery of projects
Strong technical skills and current certification in Adobe Campaign
Solid working knowledge of JavaScript, HTML, XML Web Services, and database design
Experience providing technical support
Excellent communication skills; able to articulate ideas and solutions to both technical and non-technical people and able to quickly build rapport with customers
Good team player, bright and articulate self-starter
The Adobe Campaign Senior Consultant will be rewarded with an exciting role within a supportive team environment, an attractive salary and benefits package including a Profit Related Bonus Scheme, Private Healthcare, 25 Days Holiday, Pension and more, with opportunities for both personal development and to support the continued success and growth of the business.....Read more...
The Company: NATIONWIDE - FULLY REMOTE
Regional Sales Manager
Award winning designer and manufacturer of world-leading technology solutions for operating theatres, critical care areas and healthcare practices.
Innovative, cutting edge products.
A well-established company who are seeing consistent growth.
Fantastic career opportunity.
The Role:
Regional Sales Manager
A superb opportunity to join a progressive business to sell a full turnkey solution of capital equipment used in operating theatres, critical care areas and healthcare facilities
This is a growing market.
Selling to architects, contractors and designers.
This is a mix of self-generated and following up on incoming leads.
Using a dedicated CRM system.
Covering a region around where the candidate lives, (open on where that is).
£40k-£50k basic salary, OTE £60,000-£80,000 – uncapped commission paid on sales, Car allowance £500 per month, Pension, DIS.
The Ideal Person:
Regional Sales Manager
Ideally have sold a similar solution involving construction/design and space planning.
Doesn’t need to be within healthcare, could be any building systems such as Heating and Ventilation/ Aircon, Lifts systems etc
Will also consider any capital sales background into NHS
Someone with drive, motivation to succeed and hunger to earn.
Full product training provided.
Ability to influence the sale and build relationships with decision makers
Must be an optimistic and proactive sales person who will work hard to identify and win sales opportunities.
If you feel the role of Regional Sales Manager is for you please apply!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
The Company:
Regional Sales Manager Smart Operating Theatres
Award winning designer and manufacturer of world-leading technology solutions for operating theatres, critical care areas and healthcare practices.
Innovative, cutting edge products.
A well-established company who are seeing consistent growth.
Fantastic career opportunity.
The Role:
Regional Sales Manager Smart Operating Theatres
A superb opportunity to join a progressive business to sell a full turnkey solution of capital equipment used in operating theatres, critical care areas and healthcare facilities
This is a growing market.
Covering London and South Thames, you will be autonomously working in the field, networking with architects, contractors and designers.
This is a mix of self-generated and following up incoming leads.
Using a dedicated CRM system. £40k-£50k basic salary, OTE £60,000-£80,000 – uncapped commission paid on sales, Car allowance £500 per month, Pension, DIS.
The Ideal Person:
Regional Sales Manager Smart Operating Theatres
Ideally have sold a similar solution involving construction/design and space planning.
Doesn’t need to be within healthcare, could be any building systems such as Heating and Ventilation/ Aircon, Lifts systems etc
Will also consider any capital sales background into NHS
Someone with drive, motivation to succeed and hunger to earn.
Full product training provided.
Ability to influence the sale and build relationships with decision makers
Must be an optimistic and proactive sales person who will work hard to identify and win sales opportunities.
If you feel the role of the Regional Sales Manager Smart Operating Theatres is for you please apply!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
An exciting opportunity has arisen for a Field Sales Manager - Interconnect / Defence / Electronics to join this Fife based leading designer and manufacturer in custom designs of cable assemblies and harnesses for high tech applications.
The role of Field Sales Manager - Interconnect / Defence / Automotive is accountable for growing revenue, increasing market share, and contributing to company growth and profitability. You will develop and execute customer strategies, utilising the CRM/funnel system and identifying new prospects, as well as managing and maintaining existing customers.
The role will be covering customers across the North of England and Scotland and therefore will require travel. The position can be based from their HQ in Fife or home based within the required territory.
Requirements of the Field Sales Manager - Interconnect / Defence / Automotive:
Significant sales, business development and account management experience within the technology industry
Solutions selling to OEMs and Systems Integrators
Proven industry experience within interconnect, Defence, Automotive or harsh / difficult environments
Strong technical acumen and the ability to understand and communicate complex technical information
Excellent communication, presentation, and negotiation skills
Self-motivated, proactive and results-oriented
This is an exciting job opportunity for someone who is a resilient sales professional and strong team player.
To apply for this Field Sales Manager role please send your CV to rkirkhope@redlinegroup.Com or for a confidential discussion, please call 01582 878 825 or 07961158768.....Read more...
Are you seeking a Technical Support or Stores Person role? If so this is the perfect opportunity based in Wiltshire.
My client are a leading medical fridge and freezer company, providing innovative and reliable refrigeration solutions to healthcare providers across the globe.
The Technical Support & Stores Person in Wiltshire will join the Service team and will provide technical assistance and support to customers across the world, ensuring the proper functioning and maintenance of equipment. You will be responsible for assisting customers with their service enquiries, helping to resolve technical issues, specifying and despatching parts. Other responsibilities will include:
Provide technical support to customers via phone, and email.
Handle packaging and shipping of technical items as required.
Receive and inspect incoming shipments, ensuring accuracy and quality.
Maintain organised storage systems to facilitate efficient retrieval of items.
Maintain a clean and orderly storage area, adhering to safety standards.
Update customer and inventory records using relevant software or systems.
Conduct regular audits to ensure accuracy of inventory data.
The Technical Support & Stores Person in Wiltshire will have the following requirements:
Previous experience in a technical support role.
Knowledge of technical components and equipment.
Experience using ERP, CRM and other technical support tools and software.
APPLY NOW for the Technical Support & Stores Person in Wiltshire by sending your CV to cgilbert@redlinegroup.Com.....Read more...
We are recruiting for our client who is a medium-sized consulting firm with a global base, specialising in Technology, IT Transformation and Strategy.
We are looking for an experienced Salesforce Consultant to join their team in Munich working closely with our customer base and technical teams to identify requirements and understand customer needs. This company operates with a flexible working approach with site duties to be carried out in customer offices.
Skills & Requirements:
Ability to lead customer meetings and document business requirements
Exposure to testing stages and quality control
Strong background in problem-solving and analytical thinking
Experience:
Minimum 4 years experience in designing and configuring salesforce solutions like reports and dashboards for their customers
Sound experience in CRM with a solid understanding of agile software development cycles
Experience in implementing salesforce across all project cycles
Fluency to C1 level in German & English
If interested, please get in touch for a confidential discussion with our consultant using the contact details provided or click “Apply” to send an up-to-date copy of your CV and ideally a covering letter.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Are you a Technical Sales Executive looking for a new position in Fordingbridge, Hampshire?
My client has been established for over 40 years and has an enviable reputation as a successful electronics OEM business and design consultancy. They design a variety of PCBs, Box builds and more for clients all over the world.
The ideal Technical Sales Executive will be passionate about driving business growth and building strong relationships with clients. The ideal candidate will be able to develop and implement strategic business development plans to drive revenue and growth to increase market share.
This Technical Sales Executive based in Fordingbridge, Hampshire will have a blend of the following skills and experience:
Proven track record of success in business development or sales roles, preferably in the electronics manufacturing industry or a related field
The ability to understand and communicate technical concepts effectively
Excellent interpersonal and communication skills, with the ability to build rapport and negotiate at all levels of an organisation
Self-motivated and results-oriented, with a proactive approach to identifying and pursuing business opportunities
Ability to work independently and collaboratively in a fast-paced, team-oriented environment
Strong analytical and problem-solving skills, with the ability to think strategically and develop innovative solutions
Proficient in using CRM software and other sales tools to manage leads, opportunities, and customer relationships
Willingness to travel as required to meet with clients and attend industry events
To apply for this Product Design Engineer based in Fordingbridge, Hampshire please call Charlie Gilbert on 01582 878 807 or 07961 158 782 TODAY or send your CV to CGilbert@RedlineGroup.Com....Read more...
I’m looking for an Inbound Admin Advisor for a leading Medical Equipment Supplier and Manufacturer based in High Wycombe. My client is associated with a world leading manufacturer and stock and supply over 35,000 products.As a Sales Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels. You will confidently liaise with different departments and communicate to higher levels within the business.
Determine customer requirements and identify the best solutions in-line with company processes and procedures.Process customer orders via calls, emails or web orders.Accurately process and manage enquiries, quotes, sales orders and invoices.Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.To pro-actively promote new products and support the customer’s needs and requirements.Collaborate with Sale Reps to continuously improve customer service and sales growth.
To charge the correct carriage as applicable.
To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
Salary £24K-£26K + BonusHours 8.30 – 17.00 + overtime availableLocation High Wycombe (Office based) Please get in touch with sarah@cpi-selection.co.uk....Read more...
My clients in North Bucks have an immediate requirement for a Sales Support Executive: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.Reporting, Location & Travel:This role reports to the Global Inside Sales Team Manager and is primarily office based for 3-4 days a week. There will be opportunities for occasional travel to meet the wider team.Main Duties & Responsibilities:This position provides an important link between the Business Development and Operations teams. The successful candidate will oversee critical processes within the sales cycle to help the business drive sales performance and operational efficiency.Your eye for detail will ensure that you prove a key asset for the wider Business Development and Operations teams and your attention to each customer’s experience will cement strong and long lasting relationships. The responsibilities will be principally focussed on supporting the Business Development and Operations Teams as sales expansion continues. Tasks will cover a global customer base, with particular focus on UK, Europe, Middle East, Asia and Africa.Key Responsibilities:Responsibilities include, although are not limited to the following:• Receiving, checking and processing Purchase Orders and communicating with customers once orders are placed.• Liaising with customers regarding shipping processes, confirmation and requesting any additional information required.• Checking and approving Quotations, Sales Orders and Purchase Orders to ensure they are in line with the companies commercial guidelines.• Ensuring high levels of data quality are maintained in CRM and ERP systems.• Overseeing Purchase Order insurance requirements.• Working with the Finance Team to track late payments.• Producing reports for various sales and operational metrics.• Updating and distributing sales process and sales support documentation.• Providing a key link between the Operations and Business Development Teams.• Supporting Aftersales team where required.• Assisting in contract review and managing review via legal team where required.• Updating company profiles on customers supplier platforms.Relevant Skills, Experience & Competencies:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Substantial demonstrable experience in similar role.• Competent using CRM and ERP software as well as full Microsoft Office suite.• Strong communication and customer service skills to manage internal and external requests.• Familiarity with shipping and logistics processes.• Ability to multitask in an organised manner and meet deadlines while paying attention to details.• Ability to work within global and remote teams.Desirable:• Ability to speak a second language.• Experience and knowledge of contract review.Package:Salary to c£40k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Sales Support Executive: Electronics role in North Bucks please contact us ASAP!....Read more...
My clients in North Bucks have an immediate requirement for a Sales Support Executive: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.Reporting, Location & Travel:This role reports to the Global Inside Sales Team Manager and is primarily office based for 3-4 days a week. There will be opportunities for occasional travel to meet the wider team.Main Duties & Responsibilities:This position provides an important link between the Business Development and Operations teams. The successful candidate will oversee critical processes within the sales cycle to help the business drive sales performance and operational efficiency.Your eye for detail will ensure that you prove a key asset for the wider Business Development and Operations teams and your attention to each customer’s experience will cement strong and long lasting relationships. The responsibilities will be principally focussed on supporting the Business Development and Operations Teams as sales expansion continues. Tasks will cover a global customer base, with particular focus on UK, Europe, Middle East, Asia and Africa.Key Responsibilities:Responsibilities include, although are not limited to the following:• Receiving, checking and processing Purchase Orders and communicating with customers once orders are placed.• Liaising with customers regarding shipping processes, confirmation and requesting any additional information required.• Checking and approving Quotations, Sales Orders and Purchase Orders to ensure they are in line with the companies commercial guidelines.• Ensuring high levels of data quality are maintained in CRM and ERP systems.• Overseeing Purchase Order insurance requirements.• Working with the Finance Team to track late payments.• Producing reports for various sales and operational metrics.• Updating and distributing sales process and sales support documentation.• Providing a key link between the Operations and Business Development Teams.• Supporting Aftersales team where required.• Assisting in contract review and managing review via legal team where required.• Updating company profiles on customers supplier platforms.Relevant Skills, Experience & Competencies:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Substantial demonstrable experience in similar role.• Competent using CRM and ERP software as well as full Microsoft Office suite.• Strong communication and customer service skills to manage internal and external requests.• Familiarity with shipping and logistics processes.• Ability to multitask in an organised manner and meet deadlines while paying attention to details.• Ability to work within global and remote teams.Desirable:• Ability to speak a second language.• Experience and knowledge of contract review.Package:Salary to c£40k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Sales Support Executive: Electronics role in North Bucks please contact us ASAP!....Read more...