To carry out the sales ledger function:
To request purchase order numbers for specific customers
To download job sheets into customer folders ready to attach to invoices
To print job sheets ready for invoicing
To ensure all sales invoices are raised in a timely and accurate manner
To deal with customer queries, providing documentation or credit notes as and when required
To carry out credit control function on all customers ensuring all debts are paid in a timely manner
To carry out credit checks on new customers and set up new accounts
To accurately post data into the business accounts system
To review aged debtor reports on a weekly basis and reconcile bank statements
To carry out the purchase ledger function:
To add order acknowledgements, chase outstanding orders and update customers with any delays
To check dispatch notes against purchase orders to ensure deliveries are correct and add POD to system
To ensure all supplier invoices are added in a timely and accurate manner, ensuring that prices and quantities match purchase orders
To deal with supplier queries, chasing documentation or credit notes as and when required
To carry out preferred supplier checks on new suppliers and set up new accounts
To accurately post data into the business accounts system
To review aged creditor reports on a weekly basis and reconcile bank statements
To carry out Operational function:
To send parts direct to customer sites via courier
To add photos of parts not listed on the system
To book servicing visits in with customers
To take job bookings throughout the day by phone or email
To provide customer support with any other queries
Training:Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
These workshops occur once every 2 weeks online.
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.Training Outcome:This apprenticeship can lead to a career within administration and beyond. An apprenticeship is a great way to kickstart your career. Employer Description:Medserve are a mobility equipment supplier in Pill. Please see their website below for more information.Working Hours :Monday to Friday, 8am - 4pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills....Read more...
Collections
Collect daily route and special instructions
Ensure that you have any mail that requires returning to customers prepared for delivery that day
Ensure collections are done within the agreed window time.
Highlight any collections that are going to be late and the reason for the delay to the Van Fleet Team.
Replenish all trays collected one for one
Ensure that the Collection E Docket is completed accurately, correctly and that it is signed by the customer
Ensure that the trays are stacked within the van in an organised manner
Deliver all collected post to the Sortation Centre immediately once collections are completed
To have a flexible approach to work in order to fit the fast paced changing working environment at Whistl
Customer Service:
Provide all customers of Whistl with an outstanding level of service at all times
Any queries or information gained from the customer at the point of the collection to be passed on to the Van Fleet Team to be actioned
Provide customers with support and information in the preparation of the mail
Maintain a professional manner whilst on site at collection points and at depot
Vans:
Keep your vehicle clean and tidy and at all times
Always ensure that your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy
Perform general vehicle maintenance and report and defects to the Transport Manager
Ensure that your vehicle is kept in a safe location, locked and with nothing valuable left in the vehicle over night
Key skills:
Knowledge of the local area and road networks
Able to work to strict deadlines
Must be flexible and be able to work alone
Be able to communicate at all levels
Experience:
Experience of working with the public
Previous experience of courier work would be an advantage but not essential
Essential:
Must have no more than 3 points on driving licence
Training:
Training will be given on the job and by one to one coaching on Teams
Training Outcome:
Could progress to HGV Driver or Transport office roles
Employer Description:We are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in mail services handling over 50% of business mail in UK. Our mail expertise supports our continued growth in parcel delivery and ecommerce markets, combined with our unique advertising portfolio across Doordrop Media.Working Hours :Mon - Fri, 12.00pm -7.00pm approx. Occasional Saturdays may be required.
A flexible approach to hours would be preferable.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Key Duties & Responsibilities
CORE FUNCTIONS
Reception
First point of contact for the company, providing a positive first impression of Groomers / Styling Products UK.
Welcome and greet customers and suppliers who visit Head Office.
Provide 1st line support to customers and suppliers via email and/or telephone, providing them with the information required, or directing them to the correct department if necessary.
Ensure Reception area is clean, tidy and stocked with relevant documentation.
Customer Service
Managing day-to-day customer telephone and email enquiries, ensuring all verbal and written communication reflects our brand values, is error-free and grammatically correct.
Managing and delivering excellent product knowledge to the customer from enquiry to order processing
Assisting in the delivery of the annual Tele Sales budget
Preparing and processing customer telephone orders, offering product alternatives for OOS items.
Printing and counting daily orders; preparing by nominated courier methods for warehouse team
Supporting Customer Service Team Leader to sell through Pre-Love products
Keeping accurate customer account records capturing all transaction information
Booking in freight orders and liaising with our external freight forwarding team and internal Warehouse Teams to confirm customers of their delivery details and any amends/changes
Assisting with the day-to-day management of our Student and College accounts
Working closely with the accounts teams to ensure all customer orders are placed against a valid and commercially viable account.
TRAINING FUNCTIONS
Returns Support
Preparing, Processing and investigating all customer return queries, and advising Line Manager of any issues and trends for further analysis.
Maintaining a clean and tidy returns work area.
Supporting the Line Manager by taking a detailed summary of the customer complaint details.
Ensuring all customer correspondence is correct on the file in readiness for your Line Manager to process.
Dispatch
To carry out the efficient and accurate picking, packing, and dispatch of goods.
Follow company policies on stock control and inventory management.
Contribute to the accuracy of stock takes in line with company policy.
Ensure accurate and timely distribution of stock.
Ad hoc warehouse duties, as required.
Sales & Marketing
Supporting the Sales Team in creation of New Line Forms.
Administration of the Amazon Returns process.
Assistance in ad-hoc Customer requests.
General
Ad-hoc support to wider business where required.
Undertaking additional duties from time to time that reflect the changing needs of the business.
Training:The Apprentice would work towards the Customer Service Practitioner Standard Level 2. This would be through blended learning, live Tutor-led training sessions, both in-person and remote. 1-1 training and reviews and Functional Skills Maths and English Level 1 if required.Training Outcome:This will be a fixed-term contract for the duration of the apprenticeship. The expectation is that for the right candidate there would be the possibility of a permanent role and further personal development. Employer Description:The Groomers story began in the 1990s with a dog groomer, a vet school and an idea to reduce dry, itchy skin and hair loss in dogs. This led to the development of Evening Primrose Oil Shampoo, designed to help restore their coats and replenish their skin. Since then, we have expanded our animal bathing range considerably, and now supply an extensive range of equipment to professional groomers and a full range of pet supplies.
We still manufacture our own brand bathing liquids, including that famous Evening Primrose Oil Shampoo, and are now one of the leading supply companies in the industry, doing our best to provide everything needed to groom pets with care and get amazing results in the process.
We’ve recently introduced our My-Pet platform, especially for pet owners, which brings professional expertise to home grooming.Working Hours :08:30 – 17:00, Monday to Thursday and 08:30 – 16:00 on Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative,Multi Task,Can-do Attitude....Read more...
Tasks, Activities and Responsibilities
Provide professional administrative and secretarial support, this includes:
Audio and manuscript typing of general correspondence, letters, reports
Ensure reports and letters are formatted to company’s standards
Issue LoR and Liaise with Legal Team and Clients
Minute internal and external meetings to a high standard as required
Printing, copying and collating of documentation
Maintain and manage diaries on a daily basis and ensure that the meetings that you have arranged are scheduled within appropriate timescales, and service the meeting appropriately
Booking and arranging travel, transport and accommodation as required. Ensuring details are communicated and shared ahead of time
Process expenses on behalf of Directors
Complete weekly timesheets for yourself and Directors where required
Screen calls where necessary, ensure messages are relayed accurately, without delay, and proactively use your initiative to answer queries where appropriate
Create new project files and project codes
Update and issue contact lists to ensure current and accurate information
Ensure filing is kept in an efficient manner and in accordance with the company’s filing system including archiving of old projects files
Send emails on behalf of team members when required
Provide secretarial support to other members of the team when required
To assist with processing of invoices to include:
Preparing fee schedules within Business Central or Fee files
Managing Invoice process both Internal and External
Liaising with the Accounts Department on invoicing queries
Raising purchase orders on Business Central/Account system
To assist with the management of the office to include:
Setting up and clearing down meeting rooms for both internal and external meetings
Co-ordinating refreshments and host attendees for both internal and external meetings and events
Processing incoming /outgoing post
Arranging couriers or special delivery service for urgent packages or letters and being present for courier collection
General office duties including, answering the main door, signing for deliveries and putting stock orders away
Ensuring the appearance of the office is tidy and well organised
Job Description & Person Specification
Duties and Responsibilities:
To ensure confidentiality at all times in all matters relating to any work or communication with the company and clients
Establish and maintain effective working relationships across the business
Ensure regular communication with those that you support
Have a knowledge and understanding of the business to give confidence to clients that they are dealing with a professional representative of the company who is able to assist with their queries
To observe the company’s policies in all aspects of employment and service provision
To be aware of, and comply with, the company’s policies and procedures on health and safety at work by adopting safe working practices
Comply with the ISO 9001, 14001 and 45001 standards
Play an effective part in developing and maintaining effective working practices at team level
Liaise with Line Manager regarding workload
Work with your Line Manager and to take responsibility for own performance and training and development
To act as Business Central Super User for support within the office
Assist with other duties as and when required
Training:Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Blended on/off the job training and location to be confirmed.
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors
Training Outcome:
Possibility of a full-time position upon completion of the apprenticeship
Employer Description:Pegasus Group was established in 2003 and has grown to become a leading independent development consultancy with offices throughout the UK.
Starting with around 10 employees working from our registered Cirencester office, we specialised only as a planning consultancy, known as Pegasus Planning Group. Our company has since grown to more than 400 employees across 13 locations. The expertise that we offer has expanded from planning, to design, to environmental consultancy advice, evolving to economics, heritage expertise, transport and infrastructure and finally land and property. Our expertise now spans the entire development process.Working Hours :Exact hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative....Read more...
