Job Title: Contact Centre Manager Hours: Full time – Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager to manage all aspect of the Contact Centre’s daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will:
Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives
Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles’ service offer
Be working with team leaders monitoring calls to assess and improve the quality of staff performance
Develop contact centre academy to centre of excellence.
Be managing poor performance
Develop a culture of resolutions at the first point of contact including complaints handling
Be tracking user feedback, key performance indices and other statistics
Prepare reports and where appropriate making presentations as required
Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership
Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation
Be communicating service goals so that contact centre staff understand their role
Role modelling values and create a positive working culture
Be setting and meeting performance targets and carrying out periodic 121 and appraisals
Be recruiting and maintaining staffing level to the agreed establishment
Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service
Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness
What you will need to have:
Proven supervisory experience in the call centre industry, preferably within Social Housing
Proven mentoring, coaching, motivating skills and staff upskilling
Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do
Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills
Strong organisational, planning, and analytical skills
Excellent knowledge of MS Office, especially 'Excel' and ILM in Management
Good knowledge of the contact centre, processes, and industry trends
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
Position: Community Centre Manager
Location: North Dublin
Salary: Neg DOE
The Job: The Community Centre Manager is responsible for the overall management of the daily operations of a Community Centre in the Fingal area, including reporting to the Board/Representatives of the Board, management and engagement of clients and activities, and general management including staff management. They will be the main point of contact for the Centre’s and, in line with the Community Centres’ mission, aims and objectives.
Responsibilities:
To act as the main point of contact for Community Centre’s.
Report directly to the Board of Management/Representative on strategic planning, financial matters, pricing and staff- issues on a monthly basis. Along with development and implementation of good Governance Policies and Procedures
Develop Business Plan and Marketing Plans that will build on the existing income streams, provide future direction for the Centre, promote further community engagement, and increase awareness and footfall into the Centre’s.
Implementation of the Community Centre’s Business aims and objectives.
Develop close working relationships with all stakeholders (including but not limited to e.g. Local Development Groups, Resident Associations, local Schools, Empower, Foróige, DDLETB, Local Garda, Fingal County Council and Fingal County Council Community Department and local groups and organisation etc. to ensure that there is a suitable healthy environment for everyone using the Centres.
Develop close working relationships with all Clients.
Evacuation & Emergency Procedures - Be fully familiar with the health and safety policies and procedures and ensure that the appropriate procedures are applied in the event of an emergency/ lead in all fire evacuation drills / Ensure the appropriate emergency services are contacted and liaise with them on arrival / Ensure that calm is maintained at all times.
Provide a welcoming and warm environment for all customers and visitors to the Centre.
Respond to initial enquiries including showing potential hirers for the Centre around, answer the telephone, replying to e-mails, using online tools etc.
Ensure all processes/procedures are implemented.
Produce monthly reports, letters and other documentation as directed.
Ensure effective maintenance of the building – including maintenance programmes, ensuring the supervision of contractors and others regarding work in the building in line with the safe system of work.
Financial management to include – developing/manage the Centre’s budgets to ensure income and expenditure are in line with targets, financial systems are adhered to, and financial information is prepared for the annual audit.
To apply for relevant grants and funding for the Centre’s to ensure financial sustainability of the Centre(s) and expand on the current range of services etc.
Staffing - recruitment/Selection of Staff and daily management, motivation and development of staff, carrying out performance reviews etc. Ensure salaries/hours worked are summited accurately and on time to payroll.
Ensure all Environmental, Health and Safety guidelines are met and maintained and that approved safe system of work (including Permit to Works) are adhered to.
Coffee Shop Management – work with the Coffee Shop Manager and have an oversight over the general day to day operation and financial management of the coffee shop whilst continuing to develop the business within the coffee shop as a social enterprise.
Maintain confidentiality on all matters relating to the Centre’s users and general Centre’s business.
Overseeing invoicing of all Clients in a timely manner and payment of same to ensure healthy cash flow and avoidance of bad debts.
Maintain appropriate filing systems and records.
Liaise with Key holding company and participate on keyholding out of hours contact list.
Manage and maintain an up-to-date pre planned maintenance schedule
Manage budgets in conjunction with the Board of Directors.
To have excellent problem-solving abilities and have the ability to resolve challenging situations in a calm, effective and timely manner.
Liaise with Pobal contact, ensuring all requirements/policies etc in are in place and adhered to (where applicable)
Liaise with the CE Supervisor in relation to CE participants.
Liaise with TUS Supervisor in relation to TUS participants.
Requirements:
Capability to handle authority and delegate responsibility.
Excellent interpersonal and communication skills
Solution minded.
Understand safe working practices and health and safety legislation.
Ability to work as part of a team or self-directed.
Analytical
Well-organised and capable of prioritising own work
IT Literate with an innovative flair
Flexible, honest, and reliable
Experience working with/in not-for-profit organisations.
Strong financial management experience
2+ years in a Management position with experience
Experience in managing KPIs and client
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the Ireland.
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Payroll & Pensions Manager Location: Gloucestershire Contract: Permanent Salary: £55,396 - 58,474 per annum Start Date: ASAP Sector: Local Government *Hybrid Working* Contact: greg.waite@servicecare.org.ukJob Description Service Care Solutions are currently recruiting on behalf of a Local Authority in Gloucestershire for a Payroll & Pensions Manager. The Payroll & Pension Manager works as a member of the senior leadership team in the Business Service Centre which is responsible for delivering a range of transactional shared services. The Payroll & Pension Manager is responsible for providing operational and strategic leadership for the payroll service to the Council, a large number of schools and other public sector related customers in and around Gloucestershire.
The successful applicant will be responsible for line managing approx. 4 staff with indirect reports of over 30. The focus of the payroll service is on delivering a high quality and effective service that meets all statutory and regulatory requirements, with the customer always at the forefront and with an emphasis on continual improvement.Candidate Criteria
Relevant Professional Qualification – CIPFA, CIPD, IPP, BCS or extensive experience at this level of work.
2+ years within a Payroll/Pensions Management position with experience of supervising multiple members of staff in delivering an effective service.
High level of competency in using ERP systems to deliver an effective payroll service (ideally SAP).
Experience of working within a project team implementing a new payroll system would be extremely beneficial
Great communication skills with the ability to work well under senior management as well as on own initiative
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed. ....Read more...
FACILITIES MANAGERSalary: Up to £37,000 depending on experience (inclusive of London Weighting Allowance)Working hours: 37.5 hours per week, Monday to Friday between 8am to 6pm. Some flexibility required according to the needs of the business, with some occasional weekend workLocation: The Foundry, 17 Oval Way, London, SE11 5RRClosing date: 18 April 2024, we will be closing the application once we find the right candidate.The Post Your duties will include but not limited to:Compliance with health and safety legislation and good practice, including:• Carrying out risk assessments and fire risk assessments, and ensuring that any resulting actions are carried out in a timely manner;• Fire safety procedures including testing of fire safety systems and carrying out bi-annual fire evacuations;• Conducting and keeping a clear and accurate record of, weekly inspections of buildings.Line Manage a small team of Facilities Support Assistants (FSAs)• Managing the day-to-day work of the Facilities team;• Ensuring staff have regular supervisions;• Lead, develop and motivate staff;• Setting up (or assisting / supervising the FSAs) furniture and Audio Visual and Information Technology in conference and meeting rooms;• Carrying out (or assisting / supervising the FSAs) small-scale maintenance tasks including re-painting offices, basic plumbing, small-scale carpentry, key cutting, waste disposal, etc.Building improvements and maintenance• Responsible for ensuring an ethical negotiation, procurement and management of Service of agreement levels. Updating and maintaining supplier contact database and summary sheets.• Investigating day-to-day building-related problems (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.), and devising timely and cost-effective solutions in consultation (as necessary) with the centre manager, contractors and tenants;• Organising and overseeing planned preventative maintenance works and facilities service delivery (such as mechanical and electrical services, fire safety systems, building fabric, security), liaising with contractors and tenants to ensure timely completion and minimum disruption;• Keeping up-to-date maintenance and service records and a manual of the building;• Building strong working relationships with contractors in specifying works, tendering, monitoring progress and approving invoices on completion;• Helping to monitor and reduce energy and water use in the buildings;• Making suggestions on how to improve management and delivery of maintenance and services to tenants, and how to achieve the company's financial, social and environmental objectives.Communications• Acting as a point of contact for tenants to report maintenance and other building-related issues;• Acting as a point of contact for conference users to resolve problems that arise during their meetings;• Establishing and maintaining excellent communication with tenants and centre users to help ensure their satisfaction with the building and services;• Keeping records of maintenance work reported and carried out, to enable accurate reporting to the relevant Board on performance against targets.Undertaking the building-related aspects of tenant moves, including:• Working with incoming tenants to determine and undertake any works required before they move in;• Instructing redecoration of offices when vacant and liaising with contractors on other works as required;• Assisting our IT company with setting up and managing phone systems Other responsibilities include:• Assisting the Centre Manager with other duties that may be required from time to time;• Other duties as required, in line with the role.Person SpecificationThis is a busy, demanding and ‘hands-on’ role that will require a ‘can do’ attitude by the successful applicant.Essential skills and experience• You have experience of commercial facilities / property management;• You have experience of managing health and safety within the workplace;• You have experience of managing expenditure and approving invoices;• You are computer literate with good working knowledge of Word, Outlook and Excel;• You have some knowledge and a strong interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility;• You can cope well under pressure;• You have good organisational and time management skills and can prioritise effectively;• You are a confident starter-finisher with an eye for detail;• You are a problem-solver;• You are confident in supervising others;• You are personable, able to establish a good rapport quickly and establish trust in the long term;• You are a good team worker.Contractual DetailsThis is a permanent part-time role with a three-month probationary period. Benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays.We offer a company contribution up to 7% to a pension depending on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.Please note, you must be eligible to work in the UK in order to apply for this role.....Read more...
FACILITIES MANAGERSalary: Up to £37,000 depending on experience (inclusive of London Weighting Allowance)Working hours: 37.5 hours per week, Monday to Friday between 8am to 6pm. Some flexibility required according to the needs of the business, with some occasional weekend workLocation: The Foundry, 17 Oval Way, London, SE11 5RRClosing date: 18 April 2024, we will be closing the application once we find the right candidate.The Post Your duties will include but not limited to:Compliance with health and safety legislation and good practice, including:• Carrying out risk assessments and fire risk assessments, and ensuring that any resulting actions are carried out in a timely manner;• Fire safety procedures including testing of fire safety systems and carrying out bi-annual fire evacuations;• Conducting and keeping a clear and accurate record of, weekly inspections of buildings.Line Manage a small team of Facilities Support Assistants (FSAs)• Managing the day-to-day work of the Facilities team;• Ensuring staff have regular supervisions;• Lead, develop and motivate staff;• Setting up (or assisting / supervising the FSAs) furniture and Audio Visual and Information Technology in conference and meeting rooms;• Carrying out (or assisting / supervising the FSAs) small-scale maintenance tasks including re-painting offices, basic plumbing, small-scale carpentry, key cutting, waste disposal, etc.Building improvements and maintenance• Responsible for ensuring an ethical negotiation, procurement and management of Service of agreement levels. Updating and maintaining supplier contact database and summary sheets.• Investigating day-to-day building-related problems (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.), and devising timely and cost-effective solutions in consultation (as necessary) with the centre manager, contractors and tenants;• Organising and overseeing planned preventative maintenance works and facilities service delivery (such as mechanical and electrical services, fire safety systems, building fabric, security), liaising with contractors and tenants to ensure timely completion and minimum disruption;• Keeping up-to-date maintenance and service records and a manual of the building;• Building strong working relationships with contractors in specifying works, tendering, monitoring progress and approving invoices on completion;• Helping to monitor and reduce energy and water use in the buildings;• Making suggestions on how to improve management and delivery of maintenance and services to tenants, and how to achieve the company's financial, social and environmental objectives.Communications• Acting as a point of contact for tenants to report maintenance and other building-related issues;• Acting as a point of contact for conference users to resolve problems that arise during their meetings;• Establishing and maintaining excellent communication with tenants and centre users to help ensure their satisfaction with the building and services;• Keeping records of maintenance work reported and carried out, to enable accurate reporting to the relevant Board on performance against targets.Undertaking the building-related aspects of tenant moves, including:• Working with incoming tenants to determine and undertake any works required before they move in;• Instructing redecoration of offices when vacant and liaising with contractors on other works as required;• Assisting our IT company with setting up and managing phone systems Other responsibilities include:• Assisting the Centre Manager with other duties that may be required from time to time;• Other duties as required, in line with the role.Person SpecificationThis is a busy, demanding and ‘hands-on’ role that will require a ‘can do’ attitude by the successful applicant.Essential skills and experience• You have experience of commercial facilities / property management;• You have experience of managing health and safety within the workplace;• You have experience of managing expenditure and approving invoices;• You are computer literate with good working knowledge of Word, Outlook and Excel;• You have some knowledge and a strong interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility;• You can cope well under pressure;• You have good organisational and time management skills and can prioritise effectively;• You are a confident starter-finisher with an eye for detail;• You are a problem-solver;• You are confident in supervising others;• You are personable, able to establish a good rapport quickly and establish trust in the long term;• You are a good team worker.Contractual DetailsThis is a permanent part-time role with a three-month probationary period. Benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays.We offer a company contribution up to 7% to a pension depending on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.Please note, you must be eligible to work in the UK in order to apply for this role.....Read more...
Join the Team as a Superintendent MRI Radiographer in Central London Clinic
Location: Central London, Clinic-based
Salary: Competitive, Up to £58,000 per annum
Are you an experienced Superintendent MRI Radiographer eager to take your career to the next level? We are thrilled to extend an invitation to dedicated professionals like you to join the team at this state-of-the-art clinic in the heart of London.
Position Overview:
As a Superintendent MRI Radiographer, you will play a pivotal role in delivering top-tier patient care through cutting-edge MRI scanning techniques. Beyond this, you will be a key contributor to the clinic's operations, working closely with management to ensure the team excels. This role is exclusively focused on MRI procedures, presenting a unique opportunity to refine your skills in a dynamic and supportive environment.
Key Responsibilities:
Collaborate closely with the Clinical Manager to uphold the highest standards of quality, safety, and efficiency in our centre.
Work with the Clinical Manager to ensure that the Reception Team and clinical staff are proficient in manual patient transfers in emergency scenarios.
Take charge of stock control and the ordering of essential supplies for the centre
Actively engage with the broader team to contribute innovative ideas for projects and process enhancements.
Conduct clinical risk assessments to ensure patient safety.
Under the guidance of the Clinic Manager and Projects and Compliance Lead, ensure strict adherence to relevant legislation and regulations, including ISO and CQC standards.
Ensure the Clinical Bank Team is well-versed in and compliant with Oryon’s Policies and Procedures, with a special focus on the Mental Capacity Act (2015), Duty of Candour, Code of Confidentiality, and GDPR.
Prepare the team to respond effectively to major failures in line with the company’s procedures, including the implementation of a clear reactive and tracked workflow. Provide training to all team members, including bank workers, for system failures and downtime procedures in accordance with the Business Continuity Plan (BCP).
Collaborate closely with the Operations Manager and Clinical Manager to maintain our CQC rating and strive for an outstanding rating.
Requirements:
Diploma of the College of Radiographers or BSc (Hons) in Diagnostic Radiography, supplemented by postgraduate experience.
Current State Registration with HCPC.
Proficiency in MRI scanning techniques and IV contrast media administration.
Prior leadership and supervisory experience.
Why Join the Team:
Competitive salary, with the potential to earn up to £58,000 annually.
Generous annual leave allowance of 33 days (inclusive of Bank Holidays).
Attractive pension scheme, life assurance, and private medical coverage.
Access to industry-leading development opportunities, including recognized qualifications.
Clear pathways for career progression within the company.
Apply Now:
Don't miss the chance to be considered for this remarkable opportunity. Contact Tom Fitch at 07747 037168 for more information, or submit your application today.
Note: UK-based experience is essential for this role.
Referrals:
MediTalent offers exciting opportunities for Nurses, Consultants, and Allied Health Professionals to work across diverse healthcare settings worldwide. If you refer a successful candidate, we'll reward you with high street vouchers.
This revised advertisement maintains professionalism and clarity while enhancing readability and engagement with potential candidates.....Read more...
We are currently partnering with an established and privately owned design and manufacturer of products into the Aviation industry sector to identify and recruit a Maintenance Supervisor / Manager for their Repair and Overhaul centre.
This is an exciting time to be joining this established business, who have developed an extensive track record of developing and supporting a range of innovative electro-mechanical products into the Commercial Aviation sector, including major aircraft manufacturers and operators world-wide.
As Workshop Supervisor / Manager, the successful candidate will be responsible for the day-to-day management of the Service and Repair Workshop. This role would suit an experienced Service Engineer, Senior Service Engineer or Team Leader with previous experience of working within an Aviation Repair and Service environment.
Main Responsibilities:
Completion of all Repair, Servicing and Overhaul activity, management and resolution of potential issues and delivery of customer requirements.
Ensure all materials, resources, and facilities required to deliver the work on time are available and to the required standard.
Act as the first point of contact for customer enquiries and queries, ensuring all customer expectations are fully met and acted upon in a timely manner
Responsibility for ensuring full compliance with EASA/CAA/FAA Regulatory requirements, HSE legislation, and company procedures
Responsible for the delivery of agreed targets in the context of the Workshop facility, leading continuous improvement as well as the delivery of the financial plan to budget
Drive the financial performance of the workshop to maximise cost reduction and deliver productivity improvement
Provide overall leadership and direction in the setting, communicating and delivery of agreed Key Performance Indicators (KPI's) and Service Level Agreements.
Lead and coach the Service & Repair team, guiding them in their current positions and assisting with career development and training
Key Experience Requirements:
Previous Workshop / Operations Management experience gained with within the Aviation / Aerospace industry sector
Good understanding of Mechanical, Electrical and Electronic repair and/or servicing
Strong and in depth understanding of EASA / CAA / FAA / MOA approvals and certifications
Excellent trouble shooting and problem-solving skills
Good verbal and written communication skills
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A fantastic new job opportunity has arisen for a committed Head of Care to work in an exceptional care centre based in the Salisbury, Wiltshire area. You will be working for one of UK’s leading health care providers This is a special care centre which offers an elegant home environment with compassionate, individualised care in relaxing, friendly and homely households. They provide services like long term residential care and dementia respite care **To be considered for this position you must hold an NVQ/QCF Level 3 in Health & Social Care or equivalent be willing to work towards 4 or 5** As the Head of Care your key duties include:· Support the Home Manager with the management of the Home to ensure that the highest standards of care are delivered and maintained at all times· Carry out initial assessments of potential residents, produce individual care plans and support both residents and their families through the process· Responsible for rota planning, employee recruitment and both induction and mandatory training, ensuring that the needs of our residents are recognised, assessed and met where possible· Monitor and manage individual employee performance to ensure standards are upheld, addressing any issues as they arise through the appropriate channels The following skills and experience would be preferred and beneficial for the role:· Previous management experience in a multidisciplinary care environment· Experience of leading a team of staff Marketing/Business acumen in a care setting· Ability to manage multiple priorities effectively· Must be able to demonstrate literacy and numeracy skills· Ability to work within strict legislative and financial constraints The successful Head of Care will receive an excellent salary up to £30,975 per annum. This exciting position is a permanent full time role for 37.5 hours a week working day shifts on Monday-Friday from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits: · 30 days holiday (including Bank Holidays)· A Company pension· Life assurance· Free uniform· Free DBS· Access to our Employee Assistance Programme· Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more Reference ID: 6633To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk....Read more...
Care Home Receptionist – Ware, Hertfordshire Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LPJob type: Full time, permanent Hours: 37.5 hours per week, 8am to 4pm, Monday to Friday Salary: £11.55 per hourCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWestgate House Care Centre is a 109 bedded care home caring for elderly residents with a variety of nursing needs, including nursing care, dementia care, respite care, intermediate care and palliative care.We are currently looking for a Receptionist to join our team on a full time, permanent basis. As our Receptionist you will meet, greet and sign in all visitors to the home ensuring that they have a warm welcome. You’ll be responsible for ensuring that the reception area is always neat and tidy and answer all telephone calls, ensuring that messages are delivered in a timely manner or calls are transferred to the relevant person. You will be the first point of contact for everyone that comes into the home or contacts the home, therefore, excellent communication skills are essential in order to be successful.What’s in it for you?
Workplace pension schemeComprehensive induction and named buddy to help you settle inFree training and developmentSupport in achieving additional qualifications, including nationally recognised qualificationsWork in a friendly team with experienced staff‘Refer a Friend’ scheme where you can earn points and financial rewards via the Care Friends appAccess to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online storesOpportunities, support and encouragement for career progressionLoyalty and long-service awardsWellbeing initiatives and team recognition rewards
*Please note, some of the above benefits depend on your position in the company. Further information can be given at interview stageAbout the role:
To provide a warm welcome to anyone visiting or telephoning the home and respond to all queries professionally and efficiently, including providing advice on all types of care and services offered by the home when neededTo provide administrative support to the Home Manager and ensure the smooth and efficient running of the home. This will include placing online orders such as ordering stationery and maintaining up to date recordsBe responsible for security, appearance and general tidiness of the reception area including notices, posters, brochures and maintaining plants, flowers, sweets, coffee machine etcReceive and check all orders (except food) for the home, and distribute to appropriate departmentsDeal with telephone enquiries, transferring calls and taking accurate written messages and pass on these messages in a timely manner
About you:
The right to live and work in the UKPrevious experience of working in an admin or receptionist position is essential to be consideredExcellent communication skills, both verbal and written with a clear and polite telephone mannerGood administration skills with good knowledge of Microsoft OfficeAbility to work in a team with a caring nature and positive attitudeExcellent organisation skills with the ability to multi task
If this sounds like the role you are looking for, apply today!We reserve the right to close this vacancy once we receive suitable applications, therefore, early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB....Read more...
Black Country Women’s Aid Let us introduce ourselves…Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led. The team: Our recently rebranded Counselling and Wellbeing Service is a team consisting of a managerial lead who oversees the whole operations of the service , administration support, counsellors, sessional counsellors, students and placements all providing a range of counselling and therapeutic interventions. The team is currently being led by the Chief Executive demonstrating a commitment to this work and together the team is ambitious and dynamic working to give the client the best outcome to cope and recover from abuse. Job Role: Job Title: Therapeutic & Wellbeing Service AdministratorPositions available: 1 full-time position (37.5 hours)Location: Sandwell Cedar Centre, West BromwichSalary: £22,308 per annum Closing date: 13 May 2024All interviews will be held via Microsoft Teams Is this you?We are looking for an organised, proactive and empathetic administrator to join our growing Therapeutic and Wellbeing Service. The Role:You will be responsible for coordinating referrals as the first point of contact for victims of violence and abuse referred into the service for counselling. You will also be responsible for dealing with enquiries into the service, keeping the databases and case management system accurate and up to date and supporting with the allocation of clients to counsellors and advocates. You will be required to maintain good working relationships with all stakeholders, especially the bank of associate counsellors.If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves…Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led. The team: Our recently rebranded Counselling and Wellbeing Service is a team consisting of a managerial lead who oversees the whole operations of the service , administration support, counsellors, sessional counsellors, students and placements all providing a range of counselling and therapeutic interventions. The team is currently being led by the Chief Executive demonstrating a commitment to this work and together the team is ambitious and dynamic working to give the client the best outcome to cope and recover from abuse. Job Role: Job Title: Therapeutic & Wellbeing Service AdministratorPositions available: 1 full-time position (37.5 hours)Location: Sandwell Cedar Centre, West BromwichSalary: £22,308 per annum Closing date: 13 May 2024All interviews will be held via Microsoft Teams Is this you?We are looking for an organised, proactive and empathetic administrator to join our growing Therapeutic and Wellbeing Service. The Role:You will be responsible for coordinating referrals as the first point of contact for victims of violence and abuse referred into the service for counselling. You will also be responsible for dealing with enquiries into the service, keeping the databases and case management system accurate and up to date and supporting with the allocation of clients to counsellors and advocates. You will be required to maintain good working relationships with all stakeholders, especially the bank of associate counsellors.If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level.....Read more...
Assistant Security Manager-Edinburgh-£40,000 Exciting opportunity to work for a client side Assistant Security Manager situated in Edinburgh. CBW are currently recruiting for an Assistant Security Manager to be based on a commercial site located in Edinburgh at the Gyle. The successful candidate will have a proven track record in facilities management covering all aspects of on site security & the running of soft services. In return the company is offering a competitive salary of £40,000. This role will be initially on a 6 month fixed term contract. Key duties & responsibilitiesOverall responsibility for quality performance on the contract with respect to security, maintenance, cleaning, and porteragePrevious experience of delivering security solutions on large commercial properties Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.Monitor and report on financial performance & quality of service delivery.Monitor customer feedback and respond to customer comments.To be the first point of contact for the management of service delivery to the clientProvide regular progress reports and service updates to our supply chain partners.Responsibility for ensuring due compliance to the contract specification.Ensure that all Health and Safety Policies and procedures are adhered toEnsure that risk assessments, safe systems of work and COSHH records are held centrally on the contract for all working practices and are valid and current.Ensure that all staff, client and ad hoc contractors are aware of the site procedures and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences along with the permit to work process.Monitor and evaluate service partners for compliance with Health and Safety legislation on site.Undertake regular audits of all service areas and present written reports with recommendation to management.Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users.Manage locally the PTW (Permit to Work) process for general works, working at height and hot works.Take responsibility for cost control of the Maintenance, Cleaning, Catering, Security and Utilities and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service, or quality.Ensure the contract is reviewed regularly or in accordance with contract terms in line with agreed procedures, maintain accurate records of reviews.Evaluate all proposals for project works or capital expenditureAnalyse quotes and submit recommendations to management with supporting evidence.Ensure best purchasing practise using the companies’ nominated suppliers.Ensure all labour, sundry and overhead costs are managed within budget.Hours of work Monday to Friday - 08:30am to 16:30pm RequirementsExperience of working in an call centre environment would be beneficialRelevant Security Industry Association (SIA) licence is essential Proven background in delivering a range of maintenance, cleaning, security and porteringAbility to prioritise and manage workload in a front line, sometimes reactive environment.Ability to interpret contract documentation and translate formal documentation into working specifications.Demonstrable track record of excellent client relationship management and customer-facing/partnering skillsMust have experience of full budgetary control to include complex fixed price or nil subsidy contracts.NEBOSH/IOSH Certificate would be desirable however training will be provided.IT Literate, MS Office/competent in the use of Excel, Power point.Willingness to develop long term relationships with our clients and other stakeholdersGet in touch with maxine@cbwstaffingsolutions.com for more information....Read more...
We are recruiting for a Fostering Team Manager to join an Independent Fostering Agency.
ONLY APPLY IF YOU ARE A QUALIFIED SOCIAL WORKER, REGISTERED WITH SOCIAL WORK ENGLAND
About the team
This organisation is a child-centered service, putting the wellbeing of all children and young people at the front and centre of everything they do. This team recognises hard work and supports you in your career progression. As a Team Manager you lead, motivate, and guide a team of social workers to ensure a high quality of care is provided.
About you
The ideal candidate will have post-qualifying managerial experience in fostering. A degree in Social Work (Degree/DipSW/CQSW). You will also need to be Social Work England Registered.
What’s on offer?
Up to £48,000
Car Allowance
Generous Annual Leave
Continuous Training Development
Job type: Full-time
For more information, please get in contact:
Samantha Cunningham, scunningham@charecruitment.com, 07825213518
#IND-CH-SCLWK-PRM24 ....Read more...
Marketing Communications Manager
Location: Manchester city centre
Base Salary: £36,024 - £44,263 DOE
Full time: Permanent
Hybrid: 2 days on site, 3 days working from home
Sector: Education
We are on the lookout for an experienced Marketing Communications Manager who will be responsible for overseeing the marketing and communication efforts for the energy research division. Collaborating with a central coordinator and colleagues from other divisions, they will use campaign planning to target industry, policymakers, and academics. The goal is to enhance national and international recognition of our client’s energy research expertise while supporting promotion of other research themes. Our client’s energy research covers key areas such as energy production and security, ensuring efficient access amidst decarbonisation, decentralisation, and digitisation. Additionally, it addresses energy equity, engaging stakeholders to ensure universal access to energy and focuses on environmental sustainability, leading efforts to mitigate climate change impacts. The experience required includes tactics vs strategy and understanding the difference between the two, understanding of a complex organisation & the marketing comms principles.
The Role:
Lead the development and execution of the communication strategy for the energy beacon, targeting internal and external stakeholders.
Coordinate marketing and communication efforts across the energy research division, fostering relationships with marketing colleagues.
Serve as the primary contact for marketing and communication activities, establishing networks with internal and external stakeholders and acting as a liaison between broader communications teams.
Manage campaigns and collaborate on research communication priorities, reporting to the Faculty Research Communications Manager.
Identify objectives, stakeholders, and messages, optimising opportunities for promoting energy research.
Utilise horizon scanning to inform campaign and marketing initiatives, ensuring comprehensive planning, scheduling, and budget adherence, while evaluating results effectively.
Cultivate relationships with specialist media and news organisations interested in energy topics.
Collaborate with the client’s communications and marketing teams to produce and manage promotional materials across various media channels, aligned with the client’s goals and brand.
Establish clear, measurable objectives and KPIs, monitoring and measuring success accordingly.
Address issues and conflicts collaboratively, managing changes to campaign scope and devising contingency plans.
Provide clear and timely progress reports to internal stakeholders and represent the energy beacon at relevant meetings.
Fulfil responsibilities in an environmentally sustainable manner, promoting social responsibility where possible.
Undertake any other related activities as required by senior marketing and communications personnel.
Who are we looking for?
Essential Qualifications and Skills:
Significant experience in marketing communications in a large organisation. Education sector is preferable but not essential
Proficiency in designing and implementing communication strategies, including campaign planning on national and international scales.
Confident in influencing and building/maintaining relationships with senior stakeholders
Strong creative and critical thinking abilities, capable of generating and executing compelling campaigns.
Knowledge of campaign management tools and PR, advertising, print, digital, and social media.
Proactive engagement in foresight methodologies and stakeholder management.
Excellent interpersonal, persuasion, and communication skills.
Ability to manage dynamic workloads professionally and politically astutely.
Strong problem-solving abilities and project management skills.
Financial literacy and negotiation skills with external suppliers.
Proficiency in Microsoft Office.
Occasional travel and out-of-hours work may be necessary.
Desirable Qualifications and Skills:
Experience in managing email marketing campaigns and using CommuniGator.
Understanding of GDPR implications on campaign materials.
Knowledge of the national and international higher education landscape.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now.
We look forward to hearing from you!....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Black Country Women’s Aid Accommodation Services include; • 24-hour access refuge accommodation for victims of domestic abuse (women and children only)• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)• Resettlement Support post departure from domestic abuse accommodation services• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services• Access to BCWA community services group activity • Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.) • Dispersed accommodation for victims of modern-day slavery in the national referral mechanism – accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough. (women, children, male victims) • Access to Counselling Services (part of BCWA Community services) The Domestic Abuse Accommodation service: Black Country Women’s Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices. Job Role Job Title: Accommodation First Contact AdministratorLocation: SandwellPosition available: 1 full-time position (37.5 hours per week)Salary: £22,308Closing date: 30 April 2024BCWA reserve the right to close this advertisement early if sufficient applications are receivedAll interviews will be held via Microsoft Teams Is this you?We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team within one of the accommodation sites, with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. The Role: The first contact administrator will coordinate effectively the referrals into BCWA accommodation services. You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full-time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Black Country Women’s Aid Accommodation Services include; • 24-hour access refuge accommodation for victims of domestic abuse (women and children only)• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)• Resettlement Support post departure from domestic abuse accommodation services• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services• Access to BCWA community services group activity • Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.) • Dispersed accommodation for victims of modern-day slavery in the national referral mechanism – accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough. (women, children, male victims) • Access to Counselling Services (part of BCWA Community services) The Domestic Abuse Accommodation service: Black Country Women’s Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices. Job Role Job Title: Accommodation First Contact AdministratorLocation: SandwellPosition available: 1 full-time position (37.5 hours per week)Salary: £22,308Closing date: 30 April 2024BCWA reserve the right to close this advertisement early if sufficient applications are receivedAll interviews will be held via Microsoft Teams Is this you?We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team within one of the accommodation sites, with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. The Role: The first contact administrator will coordinate effectively the referrals into BCWA accommodation services. You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full-time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level.....Read more...
4Recruitment Services are seeking a Child & Family Support Workers.The client has 4 vacancies and requires a worker in each locality: Wednesbury x 1, Willenhall x 1 & Walsall x 2.The role involves:
Working specifically with expectant parents and so we would like candidates who have experiences in delivering parenting interventions and those candidates who have worked with expectant parents or small children in some capacity.Working with both mothers and fathers to prepare for parenthood and after birth. This will be offering practical as well as emotional support and working alongside the social worker to mitigate risks and address needs identified.
DUTIES & RESPONSIBILITIES INCLUDE:
You will be required to work alongside and collaboratively with your team manager/senior practitioner to ensure children, young people and their families are effectively safeguarded and supported.To work with children and young people are in care, in need and at risk of harm as part of a multiagency team to provide an integrated whole family approach to positively make a change in family behaviours.To provide practical and emotional support to parents as through parents change for children can be achieved and sustained. However maintain children at the centre of our practice and ensuring the voice of the child is listened to and understood.To be responsible for various levels of family support with individual families working in their home or other community settings as appropriateTo case hold a small number of children in need alongside an allocated social worker to progress their plans and deliver intervention and support as specified.To support the delivery of safe and effective supervised family time offering support and guidance to families within a safe environment or in the community.To provide signposting information and direct advice and guidance to families on child development and parenting using evidence based practice.Work flexibly to meet the needs of children and families within the borough through evidence based/evidenced informed interventionsTo contribute to the assessment and support of parents, children and their families. Robust management of the plan of work with the family, reviewing this with social workers and families in a timely manner to prevent drift and escalation of concerns.The delivery of direct work with parents and children through their plans of support.To act as a positive role model for parents/carers in a range of contexts including groups, drop in sessions, 1-1 work
ESSENTIAL REQUIREMENTS:
Experience delivering therapeutic interventions or additional training around trauma or ACE's this would also be welcomedChildren, Young People &Families Practitioner or substantial experience in a similar role. Ability to motivate children, young people and their familiesA Level 3 or equivalent and / or vocational qualifications (e.g. children and young people or communities Or Extensive experience working with children and families this could include: Training in evidence based programmes including Parenting, Mediation, Family Group Conferencing, Restorative practice, NVR and trauma informed practice.Ability to motivate children, young people and their familiesExperience of creative and innovative approaches to engage vulnerable and hard to reach young people, children and their familiesDemonstrates knowledge of child development and the needs of children and young people.Ability to communicate effectively and form good working relationships with young people and their carers to support and motivate them to address issues which may be creating barriers.Ability to undertake appropriate assessments of the needs of children, young people and their families to support and implement effective support plans.Ability to deescalate upset familiesEnhanced DBS
What we offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.....Read more...
