About The RoleExciting opportunity for a Night Concierge based in our supported housing service at Newhaven FoyerAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Night Concierge you will need to:Get to know and build the trust of our clientsTo acquire and provide up to date and accurate information relating to clients and the service as a whole.To undertake any necessary training/personal development identified by the Line Manager.To contribute the Key Performance Indicators set for Self, Scheme, and the wider association.A Night Concierge will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to :Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsAbout The CandidateIn return, we’ll give you access to some great benefits. These include:£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
About The RoleExciting opportunity for a Night Concierge based in our supported housing service in Doncaster on a 6 months fixed term contract! At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Night Concierge, you will need to:
Get to know and build the trust of our clientsHelp clients to live independentlyEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingThe benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CandidateAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people? Are you a positive, people-oriented team player who thrives on getting the best deal possible for young people experiencing homelessness and developing their strengths and talentsA Night Concierge will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clients About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
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IT Technical Concierge - £45,000 + Bonus & Benefits – Architecture – SW LondonJust IT are partnering with one of the world’s leading design firms that specialise in places, spaces and events where people gather. The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed. As our client continue to bring to life award-winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area. About the RoleThis role sits within their clients IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house. Key responsibilities include:
The audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems,including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashionWorking hours to be 08:30-17:30 – 1 hour lunch break, with flexibility required around meetings and events.Ensure that the following are checked regularly and always fit for purpose:
Meeting rooms and equipmentPrinting facilities and equipment IoT devices in gym and social areasOther technical duties, such as PAT testing for equipment.
Work with Admin and IT teams to ensure space booking software is functioning as required.Provide appropriate support to other members of the wider IT team Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.Create and maintain documentation on end user processes, such as “how to” guides, ensuring that these are kept up to date and relevant.Keep accurate up to date records, such as equipment loans, user details, software licenses etc.
Log external support tickets for repair and investigation with support and phone vendors for end user devices and software.
Report to the Head of IT and IT System Administrators on issues effecting operational efficiency and security, also with recommendations on how to make improvements to out ITC.
The Offer:
Salary: Up to £45,000 per annum + Bonus and BenefitsLocation: South West London Contract: Permanent
If you’re looking to be part of a one of the leading architectural companies apply to me directly at soniab@justit.co.ukYou will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
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Key Responsibilities:
MICE Concierge supports clients with a comprehensive range of event services. These include virtual event production, onsite check-in and badging, pre-event registration, event website and app build and management, full exhibitor and sponsor management, delegate and group accommodation services, venue finding and more
Your duties will include:
Plan, set up, and deliver virtual event production, including speaker briefings, rehearsals, live session support, and technical troubleshooting
Assist with the configuration and onsite delivery of onsite check-in and badging, ensuring a smooth delegate experience and accurate badge production
Coordinate pre-event registration, including registration build via EventsAir, data management, tracking, confirmation emails, and reminders
Build, update, and maintain event websites to ensure accurate content and a seamless user experience
Configure and manage event apps, including schedules, notifications, and attendee engagement features
Support exhibitor and sponsor coordination, including asset collection, logistics, deadlines, and communications
Manage delegate accommodation, including dedicated event website setup, bedroom allocation management, individual bookings, confirmations, special requests, and related administration
Support and manage group accommodation bookings, liaising with client and suppliers and maintaining accurate rooming lists
Assist with venue sourcing, researching options, comparing proposals, managing contracts and end-to-end support
Support the operations team with platform setups using EventsAir
Provide administrative support to the operations team using HubSpot
Assist with general office and administrative duties to support all departments
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6 hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
The aim is for the successful candidate to become a permanent member of the team upon completion of the apprenticeship
Employer Description:MICE CONCIERGE are a full-service events agency for professional associations, delivering a customisable suite of services to suit your brief and budget.We are OBSESSED with all things events.
The painstaking administration that clogs up your to-do list? Send it our way. Struggling with all the logistics you need to juggle? Juggling is our specialty. Keen to elevate your association’s event with digital integrations, but no idea where to start? Every member of our team is a digital-native, tech-savvy superstar.
Whether you want us to plug specific resource gaps or take control of every last detail, we know your number 1 priority is delivering a best-in-class attendee experience for your members – so that’s our priority too.
Our people are without a doubt our greatest asset. Friendly, resourceful, and tirelessly dedicated to exceeding your expectations, we’re very proud of the lovely feedback we receive from clients. We genuinely love what we do, and we’re glad to hear that it shows!Working Hours :Monday to Friday 9.00am to 5.30pm (including 1 hour unpaid lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative....Read more...
Deliver an exceptional reception experience: greeting, host services and wayfinding
Manage visitor registration, badges and compliance checks; liaise with Security
Oversee meeting rooms: bookings, set-up/turnaround, AV/hospitality coordination
Handle switchboard and inbox; triage requests and resolve queries promptly
Coordinate couriers, post and deliveries; maintain a tidy, professional front-of-house
Support events and VIP visits; anticipate needs and go the extra mile
Capture feedback, spot service improvements and uphold client and circles brand standards
Training:To meet the requirements of the Level 3 Business Administration apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment upon successful completion of the apprenticeship.Employer Description:Join a people-centric team known for concierge-level service, supportive managers and real opportunities to grow across our client portfolio.
Circles UK Ltd is an equal opportunities employer. They celebrate diversity and are committed to creating an inclusive environment for all colleagues.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Guest Experience Manager - Luxury Estate, SurreySalary: £41,500 - £53,000Location: SurreyWe are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences. As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.Responsibilities
Lead, coach, and inspire guest-facing teams to deliver consistently exceptional serviceOversee the full guest journey, from pre-arrival communication to post-stay follow-upManage all VIP and VVIP stays, ensuring tailored and personalised experiencesMonitor guest feedback, analyse trends, and drive continuous improvementCollaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operationsSupport the implementation of guest experience initiatives and new service programsMaintain a strong presence on the floor, engaging guests and mentoring your team
Requirements
Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resortForbes or LQA (Leading Quality Assurance) experience is essentialA natural people leader with excellent communication and emotional intelligencePassionate about personalised, high-touch guest serviceWell-organised, proactive, and able to thrive in a fast-paced luxury environmentStrong problem-solving skills with the ability to remain calm and professional under pressure....Read more...
