Job Title: Night Concierge – Luxury Residential Apartments - LondonSalary: Up to £35,000Location: LondonI am on the lookout for a Night Concierge to join this Luxury Residential Apartment building in London. My client is looking for an experienced Concierge from a 5 Star background. As Concierge you will be the first point of contact for the residents, guests, and contractors so we are looking for someone with impeccable customer service skills. Company benefits
Competitive salaryDevelopment program with great career opportunities
About the venue and company
UHNW residential apartmentsSpa & gymCentral LondonLuxury property management company
About the position
Meet and greet the residents & guest on arrivalDirect & coordinate contractors, post, deliveries, guest requests and bookingsAssist the residents with travel arrangements and bookingsEnsure that any maintenance issues are resolved and reportedAct as an ambassador for the brandProvide a 5- star service4 days on 4 days off / 7pm – 7am
The successful candidate
At least 3 years’ previous experience in luxury apartments or hotelsMust be well presented with flawless communication skillsStrong knowledge of London and the local areaFluent in English, both written and spokenBe willing to go the extra mile
If you are keen to discuss the details further, please apply today or send your cv to ed@corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Job Title: Day Concierge – Luxury Residential Apartments - LondonSalary: £34,000Location: LondonI am on the lookout for a Day Concierge to join this Luxury Residential Apartment building in London. My client is looking for an experienced Concierge from a 5 Star background. As Concierge you will be the first point of contact for the residents, guests, and contractors so we are looking for someone with impeccable customer service skills.About the venue and company
Luxury apartmentsSpa, gym, and swimming poolLuxury property management company
About the position
Meet and greet the residents & guests on arrivalDirect & coordinate contractors, post, deliveries, guest requests and bookingsAssist the residents with travel arrangements and bookingsEnsure that any maintenance issues are resolved and reportedAct as an ambassador for the brandProvide a 5- star service
The successful candidate
At least 5 years’ previous experience in luxury apartments or hotels in central LondonMust be well presented with flawless communication skillsStrong knowledge of central London and the local areaFluent in English, both written and spokenBe willing to go the extra mile
Company benefits
Competitive salaryDevelopment program with great career opportunities
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Customer Learning ManagerSalary dependent on skills and experience Full-time, PermanentLeeds, Office Based – LS15Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running?Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform.This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow.Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users.Role overviewAs our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education.The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers.Your responsibilities will include:Training & Onboarding
Designing structured customer onboarding programmes that align with implementation timelines.Delivering engaging live and recorded training sessions.Providing on-site training, onboarding and workshops at customer locations when required.Creating tailored learning journeys for different types of platform users.Helping customers understand how to use and manage their workflows effectively from day one.
Content & Enablement
Building and maintaining a scalable training academy, including videos, guides and certification programmes.Developing practical playbooks covering workflows, APIs, integrations and platform best practice.Creating assessments and certification frameworks to support and validate learning.Keeping training materials up to date as the platform develops and evolves.Using customer feedback to continually improve our training and enablement resources.
Internal Training
Training internal teams on platform capabilities, workflows and best practice.Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it.Supporting the onboarding and development of new team members through structured training programmes.
Customer Adoption & Impact
Helping customers build confidence in the platform and make better use of its capabilities.Improving product adoption and reducing the time it takes customers to see value.Reducing reliance on ongoing support through better training and education.Identifying common knowledge gaps and sharing insights with our Product and Development teams.Continually looking for ways to make our onboarding and enablement processes more effective and scalable.
Skills and ExperienceWe are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand.Requirements:
Proven experience training or enabling customers or users on a SaaS platform.The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way.Experience designing structured training programmes, onboarding journeys or learning pathways.Strong communication and presentation skills, with the confidence to lead training sessions and workshops.A highly organised and process-driven approach with excellent attention to detail.The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders.
Desirable
Experience building or managing an LMS or online training academy.Familiarity with tools such as Loom, Notion or TalentLMS.Previous experience within Customer Success, Implementation or SaaS onboarding.Experience working with automation, AI or workflow-driven technology.
This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business.Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Front of House Manager - 5* Hotel
MLR have an exclusive and unique role for a Front of House Manager for a prestigious 5-star property in County Laois.
This is an exciting opportunity for a dedicated hospitality professional to lead and inspire the Front of House and Concierge teams, ensuring every guest enjoys an exceptional and memorable experience from the moment they arrive.
As Front of House Manager, you’ll take ownership of the daily operations, ensuring every aspect of the guest journey runs seamlessly. You’ll lead by example, motivating your team to deliver service with warmth and precision while managing key administrative tasks efficiently and accurately.
We’re looking for someone with strong management skills, excellent organisation, and a genuine passion for guest service. As a valued member of the senior management team, you’ll play a key role in upholding the luxury, professionalism, and heartfelt hospitality that define this five-star property.
If you’re a team leader who thrives in a guest focused environment and takes pride in delivering outstanding service, we’d love to hear from you.
Please apply through the link below.....Read more...
Support the sales team with day-to-day administration and customer enquiries
Manage partner and merchant onboarding from initial contract through to successful deployment
Send and manage DocuSign onboarding documentation for partners and merchants
Process terminal, hardware and EPOS orders accurately and efficiently
Ensure partners and merchants are correctly configured within the EIT Payment Hub platform
Maintain partner records, commission structures and onboarding documentation
Conduct concierge setup calls for new EPOS customers, providing training and ensuring successful implementation
Support merchants during onboarding via AgentHub (Worldpay), Cashflows and Revolution for Clover
Build strong relationships with partners, merchants and suppliers
Manage customer renewals and proactively identify opportunities to upsell additional products and services
Handle acquiring contract administration, chasing outstanding documentation where required
Liaise with internal departments to ensure projects are completed efficiently
Provide first-class customer service throughout the customer journey
Assist with general office administration and support business requirements as requested by your line manager
Training:The training will be delivered weekly / bi-weekly through MS Teams from the workplace.Training Outcome:On successful completion of the Business Administration Level 3 Apprenticeship, candidates will be encouraged to apply for a fulltime Sales and Account Manager post.Employer Description:EIT is a fast-growing technology company specialising in EPOS, payment solutions and managed technology services.Working Hours :Monday to Friday, 9:00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Business Development Manager London £55,000 + CommissionWe're working with a growing hospitality business looking for a Business Development Manager to help drive bookings, events and corporate business across their London estate.This is a newly created role where you'll initially focus on one flagship venue (New Opening) before expanding your remit across the wider portfolio. Reporting into the senior leadership team, you'll spend your time out in the market building relationships, opening doors and creating opportunities that drive revenue.It's a Monday to Friday role, perfect for someone who knows London's hospitality scene inside out and loves winning new business.The Role
Drive corporate bookings, private dining and events revenue across the business.Build and develop relationships with corporate clients, agencies, concierge teams and event planners.Generate new business opportunities while nurturing existing accounts to maximise repeat bookings.Work closely with the reservations and operations teams to ensure a seamless guest experience.Identify opportunities for bespoke events, partnerships and collaborations.Carry out regular competitor analysis and stay on top of market trends.Use SevenRooms and other booking platforms to identify opportunities, track activity and maximise conversions.Represent the business at networking events and within the London hospitality market.
The Person
Previous experience in a Business Development, Sales or Corporate Events role within hospitality.Well-connected across London's corporate and events market.Commercially driven with a proven track record of generating new business.Confident managing key accounts while proactively winning new ones.Strong understanding of SevenRooms or similar reservations platforms.A natural relationship builder who loves being out in the market.
Get in touch – kate@corecruitment.com....Read more...
Salvation Army HomesThe RoleThe Night Concierge will provide a waking, overnight on-site presence in the Service, ensuring the safety and wellbeing of residents and the security of the building.What you’ll bringBlend essential experience and behaviours:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsWorking Arrangements
Service based at Doncaster FoyerRota based including weekendsOur OfferIn return, we offer a competitive and supportive benefits package, including:26 days annual leave plus bank holidays, increasing to 31 daysWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payOccupational sick payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportPaid volunteering daysCycle to Work SchemeDiscounted private medical insuranceSupport to learn, broaden your skills and develop your careerA fun and inclusive work culture where individual differences are valued and championedClosing date: 14 August 2026 (please note we may close the vacancy early if we receive a large volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the East of England region to ensure that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives
The service provides trusted care in the comfort of an individual’s home to allow them to stay living there independently also offering a concierge service, hourly care or live-in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the Norfolk and Suffolk area
As the Operations Manager your key responsibilities include:
Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company vision and values
Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets
Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks
Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents
Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner
Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director
Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance
The following skills and experience would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
**NMC registered nurse with relevant post-registration experience, desirable but not essential**
The successful Operations Manager will receive an excellent salary of £65,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits:
*Monthly Car Allowance*
Comprehensive induction and training programme.
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
We’ll pay for your full DBS disclosure
Excellent performance related bonus
25 days annual leave plus bank holidays entitlement
Reference ID: 5630
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Are you passionate about making a positive impact in the community? Do you have a strong desire to contribute your skills to a cause that matters? We invite you to apply for our HR Advisor role.CAYSH is a purpose driven charity, dedicated to providing safer homes and better futures for young homeless people. We believe in the power of community, collaboration and transparency to create lasting change. We provide supported housing, advice and guidance to over 170 vulnerable, homeless young people per year.Our Community Interest Company has a separate board and exists to provide 24/7 concierge services for young people at CAYSH and externally to vulnerable adults with complex needs.We are looking for a HR Advisor who can provide clear HR guidance and advice, whilst being supportive of CAYSH's overall mission to end youth homelessness. You will be able to work as a team, liaise with and be supported by our insurer's legal advisory service, and also work independently, leading projects yourself.This broad HR Advisor role sits within the leadership team, supporting day-to-day HR needs while contributing to business strategy and HR objectives. You will provide practical advice, build trusted relationships and ensure HR practices are consistent, values-led and aligned with CAYSH's mission.Whilst this role is largely a generalist HR role, your main duties will:
Contribute to the development and delivery of the Charity's HR strategy in line with wider business objectives.Develop, review and implement HR policies, procedures, guidance and action plans, including those relating to equality, wellbeing and compliance.Provide professional HR advice and support to managers and employees on employee relations, performance management and employment law matters.Lead recruitment, selection and onboarding activity, ensuring safer recruitment, equality and inclusion requirements are met.Identify training and development needs, arrange suitable learning activity and deliver HR related training where required.Manage appraisal, supervision and staff development processes to promote quality, consistency and high completion rates.Support organisational change, workforce planning, restructuring and redundancy processes in line with business needs and legal requirements.Lead, support and develop HR advisory and administrative staff, ensuring team priorities and professional standards are maintained.Prepare and present HR reports, updates and key performance information for senior leaders, the Board and Trustees/Directors.Oversee HR systems, records, budgets, payroll, benefits, wellbeing activity and procurement of HR services where required.
About You:
CIPD Level 5 qualification (or working towards) with previous experience in an HR Advisor roleSolid understanding and knowledge of UK employment law and employee relations practices is essentialSelf-motivated and able to drive organisational changeStrong and proactive communicator with the ability to adapt styles and build rapport with colleagues and key stakeholdersAbility to produce high quality correspondence and documentation with excellent attention to detailConfident user of Microsoft Office including Word and Excel. Working knowledge of MyHRToolkit is preferrable, but not essential.Excellent organisational skills with attention to detail and able to meet deadlines
Why work for CAYSH
Impact: be part of an organisation making a real difference to the lives of homeless young people.Leadership: support our decision-making and manage staffing changes across our services.Fulfilment: experience the satisfaction of knowing that your efforts contribute to positive change.
Commitment to safeguarding young people and vulnerable adults is essential, as well as the commitment to equal opportunities and eliminating discriminatory practice.Job details:
Salary: £33,000 to £35,000 per annum dependent on experienceBenefits: Pension scheme, Employee Assistance Programme (EAP), 25 days holiday, flexibility and training and development opportunities.Hours: 37 hours per weekContract: Fixed Term (6 months) - subject to reviewLocation: Croydon, Surrey (hybrid working opportunities in line with the needs of the Charity)
How to Apply:If you are interested in this role and would like to learn more, please attach your CV to the link provided. ....Read more...
GP Practice Governance OfficerPrivate Doctors' Surgery – North Leeds LS8Pay: £22.00 per hourHours: 10 hours per week (1.25 days)Site based initially, with a view to hybrid working (1 day per week)The Private Doctors is an award-winning, CQC-registered private medical clinic based in North Leeds, providing same-day concierge private GP services, executive health screening and specialist clinics.We are looking for an experienced GP Practice Governance Officer to lead and continuously improve our governance, compliance and quality assurance systems. Working closely with the leadership team, you will play a key role in ensuring regulatory excellence, maintaining CQC compliance and supporting the practice's ambition of achieving CQC Outstanding.This is a strategic, non-patient-facing role focused on governance, compliance, quality improvement and risk management within a GP and primary care environment.Please note: This role requires recent governance and compliance experience gained within a GP practice, private GP clinic, primary care or NHS primary care setting. Applications from candidates whose experience is solely within care homes or residential care settings will not be considered.Key Responsibilities include:As GP Practice Governance Officer, you will:
Lead and maintain the practice's governance, compliance and quality assurance framework.Maintain expert knowledge of CQC regulations, Key Lines of Enquiry (KLOEs) and healthcare legislation.Prepare for and coordinate CQC inspections, ensuring evidence is maintained across all five CQC domains.Monitor changes to CQC guidance and update policies, procedures and Standard Operating Procedures (SOPs) accordingly.Develop and maintain governance structures, policy libraries and document control systems.Coordinate internal audits and quality improvement initiatives.Manage complaints procedures and investigations in line with CQC standards.Develop and maintain health and safety policies, risk assessments and compliance documentation.Monitor infection prevention and control procedures and equipment safety.Maintain staff compliance records, including DBS checks, mandatory training and onboarding documentation.Produce governance reports for the leadership team and identify opportunities for continuous improvement.Proactively identify risks and implement practical solutions to strengthen compliance and governance across the practice.
The ideal candidate: To be successful in this role, you will have:
At least 3 years' experience in governance, compliance or quality assurance within a GP practice, private GP clinic, primary care or NHS primary care setting.Strong working knowledge of CQC standards, inspections and regulatory requirements.Experience preparing for or supporting successful CQC inspections.Experience developing governance frameworks, policies and quality management systems.Experience managing complaints within a healthcare environment.Knowledge of healthcare employment compliance, including DBS, mandatory training and safeguarding requirements.Experience of health and safety compliance within a healthcare setting.Excellent written communication and policy writing skills.Strong organisational skills with exceptional attention to detail.The ability to work independently, identify risks and implement effective solutions.A Level 3 qualification (or above) in Health & Social Care or an equivalent relevant qualification.
Desirable
Experience within a private GP practice or independent medical clinic.Experience supporting a practice in achieving or maintaining a high CQC rating.Knowledge of GDPR and information governance.Complaints investigation or mediation training.Experience using GP clinical or practice management systems.
This is an opportunity to make a genuine impact within an established and growing private medical practice committed to delivering outstanding patient care. Your expertise will help strengthen governance, improve compliance and support the continued development of an exceptional healthcare service.If your skills and experience match the requirements of this role, we would love to hear from you. Please apply with your updated CV.The Private Doctors is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace. Governance Officer, Clinical Governance, CQC, CQC Compliance, Healthcare Compliance, Quality Assurance, Registered Manager, GP Practice, Private Healthcare, Medical Practice, Healthcare Governance, Risk Management, Policy Writing, Leeds Jobs, Healthcare Jobs.INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Start: ASAPSalary: NegotiableLanguages: Italian and EnglishLocation: MilanMy client is an iconic luxury venue in Milan and is seeking an exceptional General Manager to lead its operations, guest experience, commercial performance, and people strategy.This is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease.The successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan’s most prestigious environments.Role PurposeThe General Manager will have overall responsibility for the venue’s day-to-day operation, financial performance, service culture, reputation, and long-term development.This role requires a highly visible and hands-on leader who is present on the floor, knows the venue’s guests and team members personally, anticipates needs before they are expressed, and ensures that every interaction reflects the standards of an iconic luxury destination.Outstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence.Key ResponsibilitiesGuest experience and luxury standards
Create a consistently exceptional and highly personalised guest experience across every area of the venue.Build genuine relationships with regular, influential, and high-profile guests, remembering preferences, occasions, and personal details.Ensure guests are welcomed with warmth, discretion, confidence, and effortless professionalism.Personally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements.Anticipate guest needs and resolve concerns quickly, discreetly, and generously.Establish service standards that are refined, natural, and never mechanical.Ensure every detail—from arrival and ambience to farewell—is delivered with precision.
VIP and high-profile guest management
Act as the senior point of contact for VIP guests, owners, celebrities, international visitors, and strategic partners.Develop trusted relationships with private offices, luxury brands, concierge services, hotels, embassies, corporate clients, and influential local networks.Manage confidential information with absolute discretion.Coordinate bespoke arrangements, security requirements, privacy expectations, and personalised experiences.Protect the venue’s reputation by responding calmly and decisively to sensitive or high-pressure situations.
Operational leadership
Take full responsibility for the smooth, efficient, and profitable operation of the venue.Lead all operational departments, including front-of-house, food and beverage, events, guest relations, reservations, finance, security, and facilities.Establish and maintain operating procedures, quality standards, service protocols, and performance controls.Remain highly visible during peak periods, major events, VIP visits, and operationally sensitive moments.Ensure consistent coordination between departments and eliminate gaps in communication.Maintain the highest standards of presentation, cleanliness, ambience, safety, and maintenance.Use guest feedback, operational data, and team insight to drive continuous improvement.
Leadership and people development
Lead, inspire, and develop a large multicultural team with clarity, respect, and consistency.Build a culture of accountability, pride, discretion, warmth, and service excellence.Set clear expectations and ensure that every team member understands the venue’s standards.Recruit, coach, mentor, and retain high-performing managers and frontline colleagues.Develop strong department heads and create clear succession plans.Ensure training is practical, continuous, and aligned with the venue’s luxury service philosophy.Recognise exceptional performance while addressing underperformance fairly and promptly.Lead by example through personal presence, composure, energy, and professional conduct.
Commercial and financial performance
Own the venue’s budget, P&L, revenue performance, cost control, and profitability.Develop commercial strategies that strengthen revenue, average spend, repeat visitation, and client loyalty.Work closely with Sales, Marketing, Revenue, and Events teams to maximise business opportunities.Monitor financial performance, labour costs, productivity, purchasing, and supplier relationships.Identify opportunities to improve margins without compromising the guest experience.Present regular performance updates and strategic recommendations to ownership or the executive board.
Brand and reputation
Safeguard and enhance the venue’s position as one of Milan’s leading luxury destinations.Ensure all guest touchpoints reflect the venue’s identity, values, and level of prestige.Collaborate with marketing and communications teams on brand positioning, partnerships, events, and public relations.Maintain strong relationships with the local luxury, fashion, business, cultural, and hospitality communities.Monitor guest feedback, media coverage, social reputation, and market developments.
....Read more...
