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Practice Manager – Private Healthcare

Mayfair, London | £50,000–£60,000About the CompanyA premium private healthcare practice based in the heart of Mayfair, London, providing personalised, relationship-led medical care with a strong focus on patient experience, discretion and responsive service.The practice combines high-quality GP care with a concierge-style approach, supporting patients through consultations, diagnostics, specialist referrals, ongoing care and medical coordination. It’s a boutique environment where attention to detail, professionalism and a genuinely personal approach to patient care are highly valued.About the RoleWe’re looking for an experienced Practice Manager to take ownership of the day-to-day operations of a premium private healthcare practice in Mayfair.This is a hands-on role combining people management, operational leadership, patient experience, compliance and commercial responsibility. You’ll work closely with clinicians and the wider team to ensure the practice runs smoothly, efficiently and to an exceptionally high standard.What You’ll Be DoingOversee the day-to-day running and operational performance of the practiceLead, manage and develop the practice and administrative teamEnsure patients receive a seamless, professional and highly personalised experienceWork closely with GPs, clinicians and external healthcare providersManage patient enquiries, feedback and sensitive or complex situationsOversee appointments, scheduling, referrals and administrative processesIdentify and implement improvements to systems, processes and operational efficiencyMaintain practice policies, procedures and compliance standardsSupport CQC, GDPR, safeguarding and other relevant healthcare requirementsMonitor budgets, costs, invoicing and financial administrationManage relationships with suppliers and external service providersTrack operational KPIs and report on practice performanceSupport the development and implementation of new processes as the practice growsEnsure the practice consistently delivers a premium, discreet and patient-first serviceWhat We’re Looking ForPrevious experience as a Practice Manager, Clinic Manager, Healthcare Operations Manager or similarExperience within private healthcare, GP, medical or clinical environmentsStrong experience managing people and day-to-day operationsExcellent organisational skills and attention to detailConfidence working with senior clinicians and healthcare professionalsGood understanding of healthcare compliance and governanceExcellent communication and interpersonal skillsStrong patient/client service mindsetCommercial awareness and confidence working with budgets and KPIsA calm, professional and solutions-focused approachAbility to handle sensitive and confidential information with discretionExperience improving processes, systems and operational workflowsExperience within private or concierge healthcare would be highly advantageousExperience working with VIP, high-net-worth or premium clients would be a plusCQC experience would be advantageousCandidates from premium hospitality, luxury service or other high-touch client environments may also be considered where they have relevant healthcare or operational experienceSalary & Location£50,000–£60,000 per annum, depending on experience.Location: Mayfair, LondonA great opportunity to join a growing private healthcare business in one of London's most prestigious locations, with genuine scope to make an impact on the way the practice operates and develops. ....Read more...

Clinical Practice Manager

Clinical Practice ManagerLocation: Mayfair, LondonSalary: £50,000–£55,000 per annumWorking arrangement: Full-time, on-siteAbout the PracticeOur client is a private concierge healthcare practice focused on delivering exceptional, personalised care. Combining high clinical standards with a premium, hospitality-led patient experience, the practice prides itself on providing seamless, discreet and attentive service.They’re looking for an experienced Clinical Practice Manager to become a trusted right hand to the Co-founder and Medical Director, taking ownership of daily operations and helping the practice run smoothly while ensuring every patient receives outstanding care.The RoleThis is more than a traditional office or operations management role. As Clinical Practice Manager, you'll play a pivotal role in the day-to-day running of the practice, overseeing operations, supporting the team, managing finances and compliance, and maintaining the highest standards of patient care.You'll combine strong organisational skills and sound judgement with a genuine passion for hospitality. From managing schedules and prioritising patient needs to supporting your colleagues and keeping everything running behind the scenes, you'll help deliver an exceptional patient experience.Working directly with the Co-founder and Medical Director, you'll have the opportunity to take ownership, improve processes and make a meaningful contribution to the practice's continued success.Key ResponsibilitiesOversee the day-to-day running of the practice, ensuring operations are organised, efficient and running smoothly.Manage diaries, appointments, schedules and resources, using sound judgement to prioritise patient needs and assess urgency.Act as a trusted partner to the Co-founder and Medical Director, taking initiative, solving problems and keeping daily operations on track.Lead and support the practice team, managing workloads, rotas, performance, training and day-to-day team needs.Ensure patients receive a high level of personalised care, with excellent communication, attention to detail, discretion and timely follow-up.Handle patient enquiries and concerns with empathy and professionalism, ensuring issues are resolved appropriately.Oversee clinical administration, practice policies, compliance, governance, data protection and relevant healthcare regulations.Maintain accurate records, staff documentation, training records and other essential practice information.Manage financial administration, including invoicing, billing, payments, private medical insurance claims and financial reporting.Monitor operational performance, identify opportunities to improve processes and support effective business decisions.Coordinate with clinicians, external suppliers, insurers and other partners to ensure a seamless service.Anticipate challenges, manage logistics and adapt to changing priorities in a busy, patient-focused environment.What We're Looking ForProven experience in clinical practice management, healthcare operations, clinic management or a similar role.Experience managing people, overseeing daily operations and handling competing priorities.An understanding of healthcare compliance, clinical governance and data protection.Experience with financial administration, billing, invoicing and reporting.Strong organisational skills and excellent attention to detail.Confident communication skills, with the ability to handle sensitive matters professionally and discreetly.Good judgement and the ability to assess priorities, solve problems and make decisions independently.A proactive, hands-on approach, with the confidence to take ownership and anticipate what needs to be done.Flexibility and a willingness to adapt to the needs of an on-site practice.Experience in private healthcare, concierge services, medical insurance billing or a premium hospitality environment would be a strong advantage.The Ideal CandidateWe're looking for someone who combines operational excellence with a genuine passion for patient care.You're organised, dependable and proactive, with the confidence to take ownership and keep things running without needing constant direction. You understand the importance of getting the details right, making sound decisions and supporting your team.Most importantly, you recognise that exceptional healthcare goes beyond the clinical side. It's about making patients feel valued, cared for and supported at every stage.Why Join?This is an opportunity to take on a pivotal role in a private healthcare practice in the heart of Mayfair, working directly with the Co-founder and Medical Director.You'll have real responsibility, the opportunity to shape how the practice operates, and the chance to bring together your leadership, operational and hospitality skills in a role where the quality of the patient experience truly matters. ....Read more...

Operations Manager

An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the East of England region to ensure that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives The service provides trusted care in the comfort of an individual’s home to allow them to stay living there independently also offering a concierge service, hourly care or live-in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the Norfolk and Suffolk area As the Operations Manager your key responsibilities include: Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company vision and values Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance The following skills and experience would be preferred and beneficial for the role: Proven experience in managing operations in a care home or similar healthcare setting Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders Ability to analyse data and make informed decisions to achieve business objectives Knowledge of best practices in quality care and environment for elderly residents Ability to work independently and collaboratively in a fast-paced environment Hold a full UK driving licence **NMC registered nurse with relevant post-registration experience, desirable but not essential** The successful Operations Manager will receive an excellent salary of £65,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits: *Monthly Car Allowance* Comprehensive induction and training programme. Opportunities for career development and progression Employee Assistance Programme Blue Light Card Scheme Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service. We’ll pay for your full DBS disclosure Excellent performance related bonus 25 days annual leave plus bank holidays entitlement Reference ID: 5630 To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...