Customer Learning ManagerSalary dependent on skills and experience Full-time, PermanentLeeds, Office Based – LS15Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running?Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform.This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow.Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users.Role overviewAs our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education.The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers.Your responsibilities will include:Training & Onboarding
Designing structured customer onboarding programmes that align with implementation timelines.Delivering engaging live and recorded training sessions.Providing on-site training, onboarding and workshops at customer locations when required.Creating tailored learning journeys for different types of platform users.Helping customers understand how to use and manage their workflows effectively from day one.
Content & Enablement
Building and maintaining a scalable training academy, including videos, guides and certification programmes.Developing practical playbooks covering workflows, APIs, integrations and platform best practice.Creating assessments and certification frameworks to support and validate learning.Keeping training materials up to date as the platform develops and evolves.Using customer feedback to continually improve our training and enablement resources.
Internal Training
Training internal teams on platform capabilities, workflows and best practice.Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it.Supporting the onboarding and development of new team members through structured training programmes.
Customer Adoption & Impact
Helping customers build confidence in the platform and make better use of its capabilities.Improving product adoption and reducing the time it takes customers to see value.Reducing reliance on ongoing support through better training and education.Identifying common knowledge gaps and sharing insights with our Product and Development teams.Continually looking for ways to make our onboarding and enablement processes more effective and scalable.
Skills and ExperienceWe are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand.Requirements:
Proven experience training or enabling customers or users on a SaaS platform.The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way.Experience designing structured training programmes, onboarding journeys or learning pathways.Strong communication and presentation skills, with the confidence to lead training sessions and workshops.A highly organised and process-driven approach with excellent attention to detail.The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders.
Desirable
Experience building or managing an LMS or online training academy.Familiarity with tools such as Loom, Notion or TalentLMS.Previous experience within Customer Success, Implementation or SaaS onboarding.Experience working with automation, AI or workflow-driven technology.
This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business.Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Front of House Manager - 5* Hotel
MLR have an exclusive and unique role for a Front of House Manager for a prestigious 5-star property in County Laois.
This is an exciting opportunity for a dedicated hospitality professional to lead and inspire the Front of House and Concierge teams, ensuring every guest enjoys an exceptional and memorable experience from the moment they arrive.
As Front of House Manager, you’ll take ownership of the daily operations, ensuring every aspect of the guest journey runs seamlessly. You’ll lead by example, motivating your team to deliver service with warmth and precision while managing key administrative tasks efficiently and accurately.
We’re looking for someone with strong management skills, excellent organisation, and a genuine passion for guest service. As a valued member of the senior management team, you’ll play a key role in upholding the luxury, professionalism, and heartfelt hospitality that define this five-star property.
If you’re a team leader who thrives in a guest focused environment and takes pride in delivering outstanding service, we’d love to hear from you.
Please apply through the link below.....Read more...
Business Development Manager London £55,000 + CommissionWe're working with a growing hospitality business looking for a Business Development Manager to help drive bookings, events and corporate business across their London estate.This is a newly created role where you'll initially focus on one flagship venue (New Opening) before expanding your remit across the wider portfolio. Reporting into the senior leadership team, you'll spend your time out in the market building relationships, opening doors and creating opportunities that drive revenue.It's a Monday to Friday role, perfect for someone who knows London's hospitality scene inside out and loves winning new business.The Role
Drive corporate bookings, private dining and events revenue across the business.Build and develop relationships with corporate clients, agencies, concierge teams and event planners.Generate new business opportunities while nurturing existing accounts to maximise repeat bookings.Work closely with the reservations and operations teams to ensure a seamless guest experience.Identify opportunities for bespoke events, partnerships and collaborations.Carry out regular competitor analysis and stay on top of market trends.Use SevenRooms and other booking platforms to identify opportunities, track activity and maximise conversions.Represent the business at networking events and within the London hospitality market.
The Person
Previous experience in a Business Development, Sales or Corporate Events role within hospitality.Well-connected across London's corporate and events market.Commercially driven with a proven track record of generating new business.Confident managing key accounts while proactively winning new ones.Strong understanding of SevenRooms or similar reservations platforms.A natural relationship builder who loves being out in the market.
Get in touch – kate@corecruitment.com....Read more...
This apprenticeship opportunity will allow you to have first-hand experience in a award winning and growing Travel Agency working alongside the owners of the business.
Duties include:
Meet and greet new and existing customers in store, providing a professional warm welcome
Training and development; this may also include exciting opportunities to attend industry events in the UK and overseas
Research and explore holiday enquiries using online platforms, reservation agents and email
Booking clients' holidays, providing first-class end-to-end service
Administration in all areas relating to travel
Providing excellent customer service
Working towards shop targets and individual KPI's
Training:***** Your training plan *****
This apprenticeship forms part of a formal qualification; on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first-hand from training specialists and peers, you can become a fully-fledged Level 3 Travel Consultant in a little over a 12-month period
Training Outcome:On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.Employer Description:Travel Chaps is an award winning business in Lincoln, who are part of the Hays consortia. We pride ourselves on providing concierge level client care with holiday, honeymoon, and cruise planning. ATOL and ABTA protected.Working Hours :This role will be shop based 5 days a week in Lincoln. Exact working days and hours TBC.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Geography....Read more...
Salvation Army HomesThe RoleThe Night Concierge will provide a waking, overnight on-site presence in the Service, ensuring the safety and wellbeing of residents and the security of the building.What you’ll bringBlend essential experience and behaviours:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsWorking Arrangements
Service based at Doncaster FoyerRota based including weekendsOur OfferIn return, we offer a competitive and supportive benefits package, including:26 days annual leave plus bank holidays, increasing to 31 daysWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payOccupational sick payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportPaid volunteering daysCycle to Work SchemeDiscounted private medical insuranceSupport to learn, broaden your skills and develop your careerA fun and inclusive work culture where individual differences are valued and championedClosing date: 14 August 2026 (please note we may close the vacancy early if we receive a large volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
GP Practice Governance OfficerPrivate Doctors' Surgery – North Leeds LS8Pay: £22.00 per hourHours: 10 hours per week (1.25 days)Site based initially, with a view to hybrid working (1 day per week)The Private Doctors is an award-winning, CQC-registered private medical clinic based in North Leeds, providing same-day concierge private GP services, executive health screening and specialist clinics.We are looking for an experienced GP Practice Governance Officer to lead and continuously improve our governance, compliance and quality assurance systems. Working closely with the leadership team, you will play a key role in ensuring regulatory excellence, maintaining CQC compliance and supporting the practice's ambition of achieving CQC Outstanding.This is a strategic, non-patient-facing role focused on governance, compliance, quality improvement and risk management within a GP and primary care environment.Please note: This role requires recent governance and compliance experience gained within a GP practice, private GP clinic, primary care or NHS primary care setting. Applications from candidates whose experience is solely within care homes or residential care settings will not be considered.Key Responsibilities include:As GP Practice Governance Officer, you will:
Lead and maintain the practice's governance, compliance and quality assurance framework.Maintain expert knowledge of CQC regulations, Key Lines of Enquiry (KLOEs) and healthcare legislation.Prepare for and coordinate CQC inspections, ensuring evidence is maintained across all five CQC domains.Monitor changes to CQC guidance and update policies, procedures and Standard Operating Procedures (SOPs) accordingly.Develop and maintain governance structures, policy libraries and document control systems.Coordinate internal audits and quality improvement initiatives.Manage complaints procedures and investigations in line with CQC standards.Develop and maintain health and safety policies, risk assessments and compliance documentation.Monitor infection prevention and control procedures and equipment safety.Maintain staff compliance records, including DBS checks, mandatory training and onboarding documentation.Produce governance reports for the leadership team and identify opportunities for continuous improvement.Proactively identify risks and implement practical solutions to strengthen compliance and governance across the practice.
The ideal candidate: To be successful in this role, you will have:
At least 3 years' experience in governance, compliance or quality assurance within a GP practice, private GP clinic, primary care or NHS primary care setting.Strong working knowledge of CQC standards, inspections and regulatory requirements.Experience preparing for or supporting successful CQC inspections.Experience developing governance frameworks, policies and quality management systems.Experience managing complaints within a healthcare environment.Knowledge of healthcare employment compliance, including DBS, mandatory training and safeguarding requirements.Experience of health and safety compliance within a healthcare setting.Excellent written communication and policy writing skills.Strong organisational skills with exceptional attention to detail.The ability to work independently, identify risks and implement effective solutions.A Level 3 qualification (or above) in Health & Social Care or an equivalent relevant qualification.
Desirable
Experience within a private GP practice or independent medical clinic.Experience supporting a practice in achieving or maintaining a high CQC rating.Knowledge of GDPR and information governance.Complaints investigation or mediation training.Experience using GP clinical or practice management systems.
This is an opportunity to make a genuine impact within an established and growing private medical practice committed to delivering outstanding patient care. Your expertise will help strengthen governance, improve compliance and support the continued development of an exceptional healthcare service.If your skills and experience match the requirements of this role, we would love to hear from you. Please apply with your updated CV.The Private Doctors is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace. Governance Officer, Clinical Governance, CQC, CQC Compliance, Healthcare Compliance, Quality Assurance, Registered Manager, GP Practice, Private Healthcare, Medical Practice, Healthcare Governance, Risk Management, Policy Writing, Leeds Jobs, Healthcare Jobs.INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
