Claims Handler | Insurance | Gibraltar | Competitive salary package | Office Based
Claims Handler required for an established Insurance company specialising in personal lines based in Gibraltar. You will ideally have a minimum of two years in a similar role investigating claims and appreciate the need to work at speed and to the highest levels of customer service. As the Claims Handler you will establish the validity of a claim and its content and then process all the claims relating to motor vehicles, household and commercial while ensuring a high level of customer service and satisfaction.
What's on offer to you?
Genuine career progression
Summer Hours are offered
Extensive benefits including health cover and academic support
Reporting to the Team Lead
What You Will Be Doing
Investigate and handle all motor, household and commercial insurance claims up to established limits which will be communicated by the Team Leader
Negotiate settlements with claimants, third party insurers and suppliers, within an Authority Limit that will be set by Management
Liaise with claims adjusters, engineers and approved contractors in Gibraltar and abroad where necessary
Perform any other duties as assigned by Senior management team
Where necessary investigate claims through on site visits and interviews and prepare reports any other documentation on investigations
You will be responsible for all claims recoveries
Proactively action audit feedback from the Claims Supervisor or the European Claims Manager
What You Will Need to Succeed in This Role
Minimum of 2 years of experience in insurance claims handling or a related field
Proven track record of effectively managing insurance claims from initiation to resolution
Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and third-party service providers
Strong negotiation skills to resolve claims efficiently while maintaining positive relationships with stakeholders
Attention to detail and accuracy in documentation and data entry
Ability to work independently and as part of a team in a fast-paced environment
Customer-focused with a commitment to providing exceptional service to clients
Ethical and principled approach to handling insurance claims with integrity and professionalism
Collaborative attitude with a willingness to learn and grow within the insurance industry
Keywords: Claims Handler | Insurance | Gibraltar | Third Party Insurers | Claims Adjuster | Third Parties |Claims investigation....Read more...
Claims Handler | Insurance | Gibraltar | Competitive salary package | Office Based
Claims Handler required for an established Insurance company specialising in personal lines based in Gibraltar. You will ideally have a minimum of two years in a similar role investigating claims and appreciate the need to work at speed and to the highest levels of customer service. As the Claims Handler you will establish the validity of a claim and its content and then process all the claims relating to motor vehicles, household and commercial while ensuring a high level of customer service and satisfaction.
What's on offer to you?
Genuine career progression
Summer Hours are offered
Extensive benefits including health cover and academic support
Reporting to the Team Lead
What You Will Be Doing
Investigate and handle all motor, household and commercial insurance claims up to established limits which will be communicated by the Team Leader
Negotiate settlements with claimants, third party insurers and suppliers, within an Authority Limit that will be set by Management
Liaise with claims adjusters, engineers and approved contractors in Gibraltar and abroad where necessary
Perform any other duties as assigned by Senior management team
Where necessary investigate claims through on site visits and interviews and prepare reports any other documentation on investigations
You will be responsible for all claims recoveries
Proactively action audit feedback from the Claims Supervisor or the European Claims Manager
What You Will Need to Succeed in This Role
Minimum of 2 years of experience in insurance claims handling or a related field
Proven track record of effectively managing insurance claims from initiation to resolution
Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and third-party service providers
Strong negotiation skills to resolve claims efficiently while maintaining positive relationships with stakeholders
Attention to detail and accuracy in documentation and data entry
Ability to work independently and as part of a team in a fast-paced environment
Customer-focused with a commitment to providing exceptional service to clients
Ethical and principled approach to handling insurance claims with integrity and professionalism
Collaborative attitude with a willingness to learn and grow within the insurance industry
Keywords: Claims Handler | Insurance | Gibraltar | Third Party Insurers | Claims Adjuster | Third Parties |Claims investigation....Read more...
Warranty Administrator - Main Dealership - £25000 - £30000 - Swindon
Job Title: Warranty Administrator
Hours: Monday Friday, 40 hours per week.
Salary: £25\'000 to £30\'000 per annum
We are working with a respected main dealership group in Swindon who are looking at expanding their team with a Warranty Administrator.
They are keen to develop their staff in a number of ways so the successful Warranty Administrator will have the option of real and genuine career progression.
Responsibilities as a Warranty Administrator:
- Receive all job cards with agreed warranty items and input all claim details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider, ensuring that all claims are successfully transmitted
- Identify from warranty returns parts for return and those for disposal and inform parts department of action required
- Check any claims that have been rejected and resubmit errors or in conjunction with manager investigate the reasons for the rejection
- Return documentation for rejected warranty items for re-costing
- Participate in warranty audits as required
Warranty Administrator Experience required:
- You will have proven experience in an administrative capacity with knowledge of the automotive industry.
- An understanding of Drive / Kerridge system would also be advantageous
- The right candidate will have prior warranty / automotive experience, excellent organisational skills, superb attention to detail and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment.
- Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers and colleagues are also a must.
If you are interested in this exciting Warranty Administrator role, please contact Rachael at Holt Recruitment on 07885881841 or e-mail your CV to Rachael.mortimer@holtautomotive.co.uk
Warranty Administrator - Main Dealership - £25000 - £30000 - Swindon ....Read more...
Role: Planner
Location: Galway
Salary: Negotiable DOE
Our client a large construction company are currently for a Planner to join their team for Galway location, who will be working on projects in South West/West.
Main Role Responsibilities 1. Prepare detailed resourced target programmes with critical path after award for budget purposes for the projects allocated to you by the Project Review Manager 2. Prepare key subcontractor resourced programmes 3. Prepare weekly and bi-weekly progress reports comparing actual versus target programmes with critical path analysis 4. Monitor progress on site 5. Prepare programmes to support EOT and compensation claims 6. Attend site meetings to support Contract Manager 7. Working closely with Pre-Construction / Project Review Manager, Contracts Manager, and other involved stakeholders
Project Planner Detailed Role Responsibilities
Tender Stage If Required Prepare tender stage programmes with critical path Prepare resource histogrammes if required
Post Tender Prepare detailed resourced target programmes with critical path after project award for budget Prepare design release programmes
Prepare key subcontractor package resourced programmes for all packages to include: Piling Drainage Foundations RC Frame Elevations packages Internal Partitions Internal finishes M&E 1st and 2nd Fix FFE External Works Testing and Commissioning
Incorporate the following in the Master Programme Design release Procurement lead times Inspection Plans Sample First of Kinds Testing and Commissioning BCAR Prepare regular weekly and bi weekly reports comparing actual versus target programmes with critical path analysis Bi weekly Progress Report for Design Team Meeting Weekly company Internal Report Attend site to verify actual progress on a weekly basis Attend site meetings to support Contracts Manager on a fortnightly basis Assist in the preparation of EOT claims with detailed analysis if required Prepare if required recovery programmes in conjunction with site team
Quality Assist in the delivery of high-quality snag free projects on time Minimise post PC snagging works
Location Project Planner is to be flexible in location as required by management and in line with the business needs.
Other Any other duties as determined by management from time to time
Benefits
Company Car
Pension
Company Phone
Company Laptop
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visa or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Marie today on 083 010 4097 in complete confidence.
MC....Read more...
Senior Bordereau AdministratorJob Type: Full Time, PermanentLocation: West MallingSalary: £CompetitiveBenefits
A people centric culture, supported with mentoring and development opportunities.Competitive base salary dependent on level of experience & qualifications.25 days holiday, plus bank holidays and our purchase/buy back scheme.2 CSR volunteer days for a charitable cause of your choice.Company Contributory Pension.Life assurance benefit – x4 annual basic salary.An extensive Employee Assistance Programme, including 24/7 access to a private GP.Various discounts on lifestyle and entertainment via our ‘Advoperks’ membership.Exam study and support.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.The Vacancy – Senior Bordereau Administrator:We are looking for an experienced Senior Bordereau Administrator to work within our DCA and Desktop team based in Kings Hill, West Malling.Our DCA and Desktop team allocate, monitor, handle and authorise claims in line with agreed client requirements and delegated authority levels as well as managing claims from first notification of loss through to conclusion, including payment management and MI reporting.Hybrid working options are available, with 2 days based at our Head Office in Kings Hill, and 3 days working from home. This role is 37.5 hours per week, Monday to Friday, with a flexible start time from 8.30am to 9am and finish at either 5pm or 5.30pm depending upon your preference.Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression, so you’ll receive mentoring and training from day one.What you’ll be doing:Reporting to our DCA Manger, the role forms a pivotal part of our team. You’ll have responsibility to create, check and manage our TPA bordereaux MI and provide reconciliation of payments, incoming funds in line with agreed SLA’s. You’ll also validate payment data on our claims software and issues payment letters in line with agreed SLA’s along with producing credible MI for our DCA Clients.Main Responsibilities:
Review, check and validate claim payments from DCA funds whether by BACs or cheque.Review, check and add payment data to claim record.Receive, review and validate MI to identify and resolve any data inaccuracies before release to Clients.Ensure money laundering documentation is matches payment request.Liaise with handling adjuster to manage any data discrepancies or Insurer authority on non-DA cases that are not clear on claim record or are incorrect.Review, check and seek Insurer approval on non-DA fee payment requests in accordance with Client specific requirements.Review and ensure payments are accurate and made in accordance with Client requirements.Monitor funds requesting top-up funds when low.Review, check and allocate incoming funds from bank statements daily to reconciliation sheets and to inform accounts thereafter.Escalate to Clients when funds are low and manage key relationships in this regard.Review, check and validate month end bank statements to match reconciliations on each TPA fund.Review each bank account and report to line manager weekly with update identifying any issues with the accounts or funds.Manage workloads within small team to ensure capacities are utilised evenly.Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
About you:Our ideal candidate will have experience in producing Lloyds MI and fund management information or will be able to demonstrate client account process and Lloyds MI production. Experience or knowledge of claims handling will be an advantage.You’ll also have:
Solid experience with MS Exel, including pivot tables and formula creation.Accuracy of data, with attention to detail at all times.Customer and Quality focused, providing exceptional service levels to both internal and external customers.Team focused – working with colleagues throughout the business.Target focused – making sure KPI’s and SLA’s are met.The ability to work on own initiative and as part of a team.Excellent communication skills.A positive attitude and a proactive approach to solving problems.Able to co-ordinate a variety of actions concurrently.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check.....Read more...
POSITION: Service Co-Ordinator LOCATION: Dublin West SALARY: Negotiable DOE
EXCELLENT OPPORTUNITY FOR AN EXPERIENCED SERVICE CO-ORDINATIOR TO JOIN A GLOBAL COMPANY WITH A STRONG PRESCENCE
RESPONSIBILITies
Co-ordinate Equipment Install start date with customers
Co-ordinate Install Engineer team currently of 8 Engineers -manage time allocated to each job, highlighting overruns
Dealing with Subcontractors as required -tracking their activity
Ensure all Installations paperwork is completed in full with customer signature of acceptance and then shared signed off documentation with customers
Managing Documentation
Arrange hire of specialist Equipment for Installations teams
Book Hotels as needed for Installation Team once approved by Installations Manager
Manage Warranty claims for faulty equipment from factories
Manage Warranty claims from customers
Liaise with Group factories and 3rd Party suppliers as to delivery dates for Equipment ordered
Arrange transport of Equipment from factory to Customer site or Company Warehouse -ensure close monitoring of costs
Ensure all Equipment onsite before start of Installations work
Maintain records of all Engineer safety training (Safe Pass, Manual Handling, MEWP, etc)
Preparation of RAMS for Installations & Service
Provide Customer with Service Contract offer once Installation is completed and fully signed off.
Maintain log of Installations to ensure all Installations over a year old are followed up to offer Service Contract
REQUIREMENTS
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and to tight deadlines
Excellent administration skills and attention to detail
Ability to multitask
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered. If the position above is of interest to you and you would like to know more, please call Sue today on 059 915 8972 in complete confidence. SOB....Read more...
Parts & Purchasing Assistant (Heavy Plant)
Location: Stratford Upon Avon, West Midlands
Salary: £26k - £30k (DOE) + Excellent Benefits
Job Type: Full Time, Monday - Friday, 9am to 5pm
The Client:
Our client is a well-established construction equipment sales and service company, catering to the infrastructure, construction, and civil engineering sectors.
The Role:
As a Parts and Purchasing Assistant in a heavy plant business, you will be supporting the Service Manager and Assistant Service Manager.
Duties:
? Procurement management to meet business needs and customer demands.
? Maintaining optimal stock levels using company IT systems.
? Handling departmental administration including courier and import / export paperwork.
? Managing warranty claims and conducting weekly stock checks.
? Implementing cost controls to meet department budgets.
? Promoting products to new and existing customers to drive profitability.
? Providing health and safety information to staff.
Requirements:
? Previously worked as a Parts Assistant, Purchasing Assistant, Procurement Assistant or in a similar role.
? Proficient IT skills.
? Strong numerical abilities.
? Effective communication skills.
Apply now for this outstanding opportunity to join a dynamic team and advance your career further.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment....Read more...
Parts & Purchasing Assistant (Heavy Plant)
Location: Stratford Upon Avon, West Midlands
Salary: £26k - £30k (DOE) + Excellent Benefits
Job Type: Full Time, Monday - Friday, 9am to 5pm
The Client:
Our client is a well-established construction equipment sales and service company, catering to the infrastructure, construction, and civil engineering sectors.
The Role:
As a Parts and Purchasing Assistant in a heavy plant business, you will be supporting the Service Manager and Assistant Service Manager.
Duties:
* Procurement management to meet business needs and customer demands.
* Maintaining optimal stock levels using company IT systems.
* Handling departmental administration including courier and import / export paperwork.
* Managing warranty claims and conducting weekly stock checks.
* Implementing cost controls to meet department budgets.
* Promoting products to new and existing customers to drive profitability.
* Providing health and safety information to staff.
Requirements:
* Previously worked as a Parts Assistant, Purchasing Assistant, Procurement Assistant or in a similar role.
* Proficient IT skills.
* Strong numerical abilities.
* Effective communication skills.
Apply now for this outstanding opportunity to join a dynamic team and advance your career further.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Parts Assistant, Purchasing Assistant, Procurement Assistant, Stock Assistant, Procurement admin
....Read more...
Early Years Entitlements Funding Manager - BarnsleyPay negotiable Contract – Full Time:Duties/Responsibilities:
We are seeking a funding manager to join our Early Start and Families Services to ensure the smooth operation of our early years funding provider payments system. The role will have line management responsibility for a team of funding officers.The role will include reviewing and developing existing processes to support efficient processing of early years funding payments to providers.This will include working with our colleagues in IT service and business Intelligence to develop our systems to enable them manage the new areas of work as a result of the expansion to early years entitlements.Lead the development and operation of policies and procedures relating to the management of earlyyears entitlements funding including payment portal.Provide professional advice and guidance to a wide range of audiences including internal and external agencies.This includes advice to be provided in writing and through training sessions.Assist in the interpretation of legislation and the implementation of appropriate procedures and policies and comply with local and national reporting requirements such as completing census reporting.Prepare and deliver reports from legislation and regulations to key partners and other professionals including Headteachers, school staff, nurseries, parents, setting owners and managers, childminders and councillors.Responsible for the monitoring of financial resources including contributing to the setting of budgets, ensuring effective spend in line with the Statutory Guidance and local conditions.Undertake audits of claims submitted by Private, Voluntary and Independent providers.Ensure that all processes are clearly documented.
To find out more information please contact Lily at Lilye@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Customer Service Team Leader | Insurance| Gibraltar | Competitive Salary + Bonus | Office-based
As the Customer Service Team Leader, you uphold and ensure an excellent standard of customer experience within our client’s team. Leading the customer service team, your primary responsibility is to provide guidance in achieving both departmental and individual objectives. This includes proficiently managing direct customer inquiries across various lines of business, offering insurance advice, and adhering to underwriting guidelines. Moreover, the Customer Service Team Leader will take the lead in directing the team's cross-selling endeavours, actively identifying opportunities to recommend supplementary products or services that align with customer needs.
What's on offer to you?
Life & Travel Insurance
International Health Insurance
Summer Hours
Discount on insurance policies
Payment of membership fees for professional institutes (CII)
Generous education incentives and awards for continuous professional growth in the role
What You Will Be Doing
Lead and motivate the customer service team to achieve departmental objectives and individual performance targets
Prepare quotes, issue new policies, and manage renewals within established limits and documented procedures
Ensure accurate and efficient data entry into the system
Perform duties as assigned by senior management or the core team
Chase renewals and oversee payment and debt collection processes
Deliver exceptional customer service to clients and introducers through various channels, including face-to-face interactions, telephone, and email
Liaise effectively with clients, brokers, claims unit, and underwriting department regarding claims or insurance needs
Provide support to the Finance Department by addressing queries related to premium payments and credit control
Proactively follow up with clients and brokers for renewals, maintaining comprehensive records on the underwriting system
Collaborate closely with the underwriting manager to continuously evaluate and enhance current processes and systems
What You Will Need to Succeed in This Role
Ensure the timely issuance of all necessary renewal documentation to clients and brokers
Effectively manage and follow up on direct Personal Lines and broker renewals to ensure prompt receipt of payments or instructions
Meet individual performance objectives set on an annual basis, while also fostering a culture of continuous improvement within the team
Keywords: Customer Service Team Leader | Insurance | Gibraltar | excellent salary | recruitment | Team Lead....Read more...
Compliance Team Manager | Insurance | Gibraltar | Excellent Salary Package | Hybrid working
SRG are hiring an experienced Compliance Team Manager for a UK/Gibraltar based Insurance Company. You will be managing relationships with a number of General Agents. A range of consumer and commercial insurance products, underwritten by our client, are manufactured and distributed through agreements with these Agents. This strategy is focused on their significant UK motor insurance activity, they also offer smaller lines of business in other areas. The Compliance Team Manager will report to the Outsourcing Manager based in the UK.
What's on offer to you?
Generous Targeted Bonus
Health Cover
Pension Package
What You Will Be Doing
Work closely with the Head of Claims, Finance Manager and the Insurance Manager (Gibraltar based) to provide timely support and advice to first line operational teams and key stakeholders on regulatory requirements and developments (GFSC & FCA)
Participate in regular GA team meetings and provide input on compliance and conduct risk activities
Call meetings as required to maintain a rolling list of outstanding regulatory and compliance matters including owners and actions
Collate data from various GA’s in order to populate and submit regulatory returns as required
Review and monitor GA conduct risks through appropriate MI and raise any issues and concerns to senior management
Perform proactive monitoring and control of policies, procedures, processes, practices and documentation to ensure Company continues to meet all relevant regulatory requirements
Produce relevant reports for Boards, Committees and senior management to allow for better decision making within the company and reporting for external regulatory bodies to demonstrate the company's compliance with the legal and regulatory requirements
Develop regulatory requirements through a comprehensive governance and reporting structure
Draft initial responses to ad hoc regulatory queries as they arise
Liaise with internal and external auditors in any review of second line policies and procedures
What You Will Need to Succeed In This Role
A minimum of 8 years’ experience in financial services, preferably insurance
A minimum 5 years’ experience in a compliance role, preferably with insurance products targeting consumer and/or commercial markets in the UK
Experience in the Gibraltar and United Kingdom regulatory environments with an understanding of cross-border financial services is an advantage
Experience of dealing directly with regulators on behalf of a firm
A relevant legal, insurance or compliance qualification such as Cert CII, DIP CII, ACII, Qualified Solicitor or ILEX
Strong organizational skills and ability to quickly prioritise key matters
Proven ability to communicate effectively with individuals at all levels and in all areas of the organization, as well as with clients and other external stakeholders
A strong work ethic and the ability to take initiative and work with minimal supervision
Keywords: Compliance Team Manager |Gibraltar | Insurance | Financial Services | ....Read more...
Compliance Team Manager | Insurance | Gibraltar | Excellent Salary Package | Hybrid working
SRG are hiring an experienced Compliance Team Manager for a UK/Gibraltar based Insurance Company. You will be managing relationships with a number of General Agents. A range of consumer and commercial insurance products, underwritten by our client, are manufactured and distributed through agreements with these Agents. This strategy is focused on their significant UK motor insurance activity, they also offer smaller lines of business in other areas. The Compliance Team Manager will report to the Outsourcing Manager based in the UK.
What's on offer to you?
Generous Targeted Bonus
Health Cover
Pension Package
What You Will Be Doing
Work closely with the Head of Claims, Finance Manager and the Insurance Manager (Gibraltar based) to provide timely support and advice to first line operational teams and key stakeholders on regulatory requirements and developments (GFSC & FCA)
Participate in regular GA team meetings and provide input on compliance and conduct risk activities
Call meetings as required to maintain a rolling list of outstanding regulatory and compliance matters including owners and actions
Collate data from various GA’s in order to populate and submit regulatory returns as required
Review and monitor GA conduct risks through appropriate MI and raise any issues and concerns to senior management
Perform proactive monitoring and control of policies, procedures, processes, practices and documentation to ensure Company continues to meet all relevant regulatory requirements
Produce relevant reports for Boards, Committees and senior management to allow for better decision making within the company and reporting for external regulatory bodies to demonstrate the company's compliance with the legal and regulatory requirements
Develop regulatory requirements through a comprehensive governance and reporting structure
Draft initial responses to ad hoc regulatory queries as they arise
Liaise with internal and external auditors in any review of second line policies and procedures
What You Will Need to Succeed In This Role
A minimum of 8 years’ experience in financial services, preferably insurance
A minimum 5 years’ experience in a compliance role, preferably with insurance products targeting consumer and/or commercial markets in the UK
Experience in the Gibraltar and United Kingdom regulatory environments with an understanding of cross-border financial services is an advantage
Experience of dealing directly with regulators on behalf of a firm
A relevant legal, insurance or compliance qualification such as Cert CII, DIP CII, ACII, Qualified Solicitor or ILEX
Strong organizational skills and ability to quickly prioritise key matters
Proven ability to communicate effectively with individuals at all levels and in all areas of the organization, as well as with clients and other external stakeholders
A strong work ethic and the ability to take initiative and work with minimal supervision
Keywords: Compliance Team Manager |Gibraltar | Insurance | Financial Services | ....Read more...
Customer Service Team Leader | Insurance| Gibraltar | Competitive Salary + Bonus | Office-based
As the Customer Service Team Leader, you uphold and ensure an excellent standard of customer experience within our client’s team. Leading the customer service team, your primary responsibility is to provide guidance in achieving both departmental and individual objectives. This includes proficiently managing direct customer inquiries across various lines of business, offering insurance advice, and adhering to underwriting guidelines. Moreover, the Customer Service Team Leader will take the lead in directing the team's cross-selling endeavours, actively identifying opportunities to recommend supplementary products or services that align with customer needs.
What's on offer to you?
Life & Travel Insurance
International Health Insurance
Summer Hours
Discount on insurance policies
Payment of membership fees for professional institutes (CII)
Generous education incentives and awards for continuous professional growth in the role
What You Will Be Doing
Lead and motivate the customer service team to achieve departmental objectives and individual performance targets
Prepare quotes, issue new policies, and manage renewals within established limits and documented procedures
Ensure accurate and efficient data entry into the system
Perform duties as assigned by senior management or the core team
Chase renewals and oversee payment and debt collection processes
Deliver exceptional customer service to clients and introducers through various channels, including face-to-face interactions, telephone, and email
Liaise effectively with clients, brokers, claims unit, and underwriting department regarding claims or insurance needs
Provide support to the Finance Department by addressing queries related to premium payments and credit control
Proactively follow up with clients and brokers for renewals, maintaining comprehensive records on the underwriting system
Collaborate closely with the underwriting manager to continuously evaluate and enhance current processes and systems
What You Will Need to Succeed in This Role
Ensure the timely issuance of all necessary renewal documentation to clients and brokers
Effectively manage and follow up on direct Personal Lines and broker renewals to ensure prompt receipt of payments or instructions
Meet individual performance objectives set on an annual basis, while also fostering a culture of continuous improvement within the team
Minimum 3 years in insurance customer service, with at least 1 year in a leadership role
Ability to motivate and lead a team effectively
Strong understanding of insurance products, policies, and procedures
Excellent verbal and written communication skills
Ability to prioritize tasks and meet deadlines efficiently
Meticulous attention to detail in data entry and documentation
Strong analytical and problem-solving skills
Collaborative approach with a focus on fostering teamwork
Commitment to delivering exceptional customer service
Adaptability to changing business needs
Ability to identify and promote additional products or services
Familiarity with insurance software systems
Interest in process improvement initiatives
Participation in leadership development programs
Up-to-date knowledge of insurance industry trends and regulations
Keywords: Customer Service Team Leader | Insurance | Gibraltar | excellent salary | recruitment | Team Lead....Read more...
Project Manager – Net Zero Climate17 is delighted to be partnering with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed project group to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero. Set up by the UK government in 2018 and funded by the Department for Energy Security and Net Zero (DESNZ), there are five Local Net Zero Hubs across England. All Hubs work together to help the UK reach Net Zero. To date, the Net Zero Hubs have supported 200+ major Net Zero projects valued at over £4Bn including large-scale solar, Heat Networks, Smart Grids, domestic retrofit, hydrogen development, public estate-wide energy opportunity assessments, fleet and depot decarbonisation, network constraint, building decarbonisation & research & development. The opportunity GSENZH is assembling a team to launch and manage a Net-Zero pilot programme across Manchester, West Midlands & York & North East Yorkshire Combined Authorities. They are seeking a Project Manager - Net-Zero, and the post holder will be embedded in the Local Net Zero Accelerator pilot project place undertaking intelligence gathering to capture processes and decisions on a day-to-day basis to inform and shape future support to public sector organisations. The post holder will have an excellent understanding of and experience in programme and project management processes, governance and decision-making processes and produce written work to a high standard, ensuring alignment with programme goals and requirements of the Department for Energy Security and Net Zero. The pilot projects aim to develop place-based investment prospectuses containing aggregated bundles of projects across multiple net zero sectors. The GSENZH is responsible for oversight and management of the pilot as an independent Hub. Duties will include:Develop and maintain effective relationships with place-based delivery teams, based on collaborative working and trust.Engage with senior stakeholders, project development teams and strategic delivery partners (consultants, green finance delivery)Intelligence gathering – systemically collect feedback and data from local implementations, capturing processes and decision-making on a day-to-day basis.Identify and capture delivery challenges and barriers faced by the places.Responsible for collating lessons learnt and collaborating with other places and project managers to identify common themes.Capture and review all evidence collated, produce high quality written briefings and reports to senior stakeholders and DESNZ.Review and process grant claims Qualifications & Knowledge Educated to degree level (or equivalent experience) in a related discipline.Knowledge of energy technologies and their applications, including in depth knowledge of at least one of the following local net zero sectors - local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)In depth knowledge of programme and project management processesKnowledge of HM Treasury 5 case business model (green book) processProject Management qualification e.g. Prince 2, APM PMQKnowledge of the green finance sectorPublic sector procurement Experience Extensive project management skills with the ability to develop projects for optimal delivery.Proven track record of developing and maintaining effective relationships with key stakeholders with the ability to work and collaborate with a wide range of stakeholders.Proven track record in undertaking intelligence gathering/research activities and production of high-quality written reports.Experience of decision-making processes and governance frameworks, ideally in project development and delivery in the public sectorAble to write reports/proposals/professional briefings and adapt outputs for different audiencesWell-developed interpersonal and communication skills: able to form effective relationships with a wide range of stakeholders from public and private sectors, senior management.Place based decarbonisation/net zero project planning/development/delivery experience e.g. local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)Developing Green Book business casesExperience of reviewing, processing and approving grant claims/contracts Leadership Maintain the highest level of confidentiality and discretion at all times during the course of their work.Highly organised with a clear understanding of objectives, pipelines of future work, activities and timeframesBe transparent and fair in all decision making and leadership approach.Provide and accept constructive feedback from colleagues, continuous improvement mindsetAbout Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Project Manager – Net Zero Climate17 is delighted to be partnering with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed project group to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero. Set up by the UK government in 2018 and funded by the Department for Energy Security and Net Zero (DESNZ), there are five Local Net Zero Hubs across England. All Hubs work together to help the UK reach Net Zero. To date, the Net Zero Hubs have supported 200+ major Net Zero projects valued at over £4Bn including large-scale solar, Heat Networks, Smart Grids, domestic retrofit, hydrogen development, public estate-wide energy opportunity assessments, fleet and depot decarbonisation, network constraint, building decarbonisation & research & development. The opportunity GSENZH is assembling a team to launch and manage a Net-Zero pilot programme across Manchester, West Midlands & York & North East Yorkshire Combined Authorities. They are seeking a Project Manager - Net-Zero, and the post holder will be embedded in the Local Net Zero Accelerator pilot project place undertaking intelligence gathering to capture processes and decisions on a day-to-day basis to inform and shape future support to public sector organisations. The post holder will have an excellent understanding of and experience in programme and project management processes, governance and decision-making processes and produce written work to a high standard, ensuring alignment with programme goals and requirements of the Department for Energy Security and Net Zero. The pilot projects aim to develop place-based investment prospectuses containing aggregated bundles of projects across multiple net zero sectors. The GSENZH is responsible for oversight and management of the pilot as an independent Hub. Duties will include:Develop and maintain effective relationships with place-based delivery teams, based on collaborative working and trust.Engage with senior stakeholders, project development teams and strategic delivery partners (consultants, green finance delivery)Intelligence gathering – systemically collect feedback and data from local implementations, capturing processes and decision-making on a day-to-day basis.Identify and capture delivery challenges and barriers faced by the places.Responsible for collating lessons learnt and collaborating with other places and project managers to identify common themes.Capture and review all evidence collated, produce high quality written briefings and reports to senior stakeholders and DESNZ.Report findings back to DESNZ Programme BoardReview and process grant claims Qualifications & Knowledge Educated to degree level (or equivalent experience) in a related discipline.Knowledge of energy technologies and their applications, including in depth knowledge of at least one of the following local net zero sectors - local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)In depth knowledge of programme and project management processesKnowledge of HM Treasury 5 case business model (green book) processProject Management qualification e.g. Prince 2, APM PMQKnowledge of the green finance sectorPublic sector procurement Experience Extensive project management skills with the ability to develop projects for optimal delivery.Proven track record of developing and maintaining effective relationships with key stakeholders with the ability to work and collaborate with a wide range of stakeholders.Proven track record in undertaking intelligence gathering/research activities and production of high-quality written reports.Experience of decision-making processes and governance frameworks, ideally in project development and delivery in the public sectorAbility to solve problems and pre-empt issues.Able to write reports/proposals/professional briefings and adapt outputs for different audiences.Excellent presentation skills: the ability to present complex ideas in a comprehensive but accessible format.Well-developed interpersonal and communication skills: able to form effective relationships with a wide range of stakeholders from public and private sectors, senior management.Place based decarbonisation/net zero project planning/development/delivery experience e.g. local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)Developing Green Book business casesExperience of reviewing, processing and approving grant claims/contracts Leadership Maintain the highest level of confidentiality and discretion at all times during the course of their work.Highly organised with a clear understanding of objectives, pipelines of future work, activities and timeframesBe transparent and fair in all decision making and leadership approach.Provide and accept constructive feedback from colleagues, continuous improvement mindset.Ability to work independently and as part of a team.About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Housing Management Worker Colchester 35hpw 3 month contractPrimary Purpose of the Role: Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.Housing Management Worker Key Responsibilities:
Directly support tenants to manage their tenancy, assisting them with housing benefit claims, and signposting them to relevant support services, liaising with support services where required.
Conduct initial and regular assessments of potential or actual service users, including any risks, needs, and requirements, to determine eligibility for the service, taking necessary action where required.
Work with the Housing Management Team to ensure correct tenancies are issued, sign up new tenancies, and ensure service users understand and accept tenancy obligations.
Work closely with the Asset Management team to ensure property standards are maintained, repairs are reported in a timely manner, and properties are suitable for letting and safe occupation.
Maximize rent collection and adhere to the arrears management policy and procedure.
Professional & Technical Expertise:
Work in partnership with the Housing Management team to meet voids and arrears targets, comply with Tenure Law, and abide by Housing policies and procedures.
Foster positive relationships with the local community, neighbours, and landlords.
Work collaboratively with key internal partners in Quality, Policy, HR, Finance, and IT to deliver the best possible service to users.
May deputize for the Area Manager as required and lead on specific portfolio responsibilities as identified.
Be prepared to work flexibly across more than one area if required.
Organizational Performance and Compliance:
Ensure initial and regular assessments of potential or actual service users, including any risks, needs, and requirements, are delivered by direct reports.
Ensure all required health & safety checks are undertaken and necessary remedial action is taken.
Set individual and team performance targets as agreed with your manager and ensure they are delivered, including working within income and budget targets.
Maintain up-to-date records via relevant systems within specified timeframes and produce reports as required.
Qualifications and Experience:
Valid driver's license, own vehicle, and business insurance.
Enhanced DBS
The Package This is a temporary, Housing Management Worker role, 35 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent..Referral Bonus If this Housing Management Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Housing Management Worker role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail. Also, if this Housing Management Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.....Read more...
Role: Project Quantity Surveyor
Location: International
Salary: Negotiable DOE
Our client have fantastic opportunities in their international teams for high performing Project Quantity Surveyors. Projects are with blue-chip companies and offer the right candidate, the ability to fast-track their career.
REPORTING TO: Commercial Manager / Senior QS
Purpose of Role
Own all quantity surveying duties on your projects to ensure all commercial & contractual commitments are met & value is maximized.
Role Responsibilities
Manage day to day commercial and contract activities
Undertake contract administration, including change management and maintenance of associated registers ( e.g. Change Order Log)
Negotiate and obtain best value with placement of subcontract orders
Participate in the management of project budgets, cost plans and feasibility studies as appropriate
Validate and approve sub-contractors’ interim applications and final submissions including compliance with the Construction Contracts Act
Lead pre-appointment subcontractor meeting to ensure scope is clearly defined & appoint subcontractor in line with subcontract terms and with any flow downs from the main contract to mitigate any contractual risk
Prepare accurate monthly Cost Value Reports for review with Commercial Managers /Project Managers/Contracts Managers and presentation to the Projects Directors
Maximise cash flow through prompt submission of Monthly Valuations with full and accurate supporting documentation in accordance with the contract
Negotiate, draft and submit Final Accounts including claims in respect of; loss and expense, delay and disruption and any time extensions
Maintain a productive relationship with all the Design team professionals and Client representatives throughout the project
Ensure the full and proper implementation of the Team Commercial procedures where delegated authority so requires
The Candidate
Experience of working on large-scale, complex construction projects
Demonstrates a knowledge and understanding of the various forms of contract used in the construction industry (RIAI, FIDIC, JCT etc.)
Ability to critically evaluate and identify gaps in documentation and commercial opportunity (contracts, drawings, specs, CVR’s)
In-depth knowledge and understanding of construction processes, techniques and systems
Demonstrates commercial awareness – market, competition, value for money
Strong numeracy and report writing skills
Strong negotiation & conflict management skills and Process oriented with focus on results
Process oriented & strong attention to detail
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the UK. Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Marie today on 0830104097 in complete confidence.
MC
....Read more...
Role: Project Quantity Surveyor
Location: Cork
Salary: Negotiable DOE
Our client are currently seeking experienced and talented Quantity Surveyors to join their high performing project teams in Cork. If you would like to join a company who wins high profile projects with blue chip clients and if you enjoy working in a stimulating environment, then our client is the company for you.
REPORTING TO: Commercial Manager / Senior QS
Purpose of Role
Be responsible for all Quantity Surveying duties on your projects to ensure all commercial & contractual commitments are met & value is maximized.
Role Responsibilities
Manage day to day commercial and contract activities
Undertake contract administration, including change management and maintenance of associated registers (e.g. Change Order Log)
Negotiate and obtain best value with placement of subcontract orders.
Participate in the management of project budgets, cost plans and feasibility studies as appropriate
Validate and approve sub-contractors’ interim applications and final submissions including compliance with the Construction Contracts Act
Lead pre-appointment subcontractor meeting to ensure scope is clearly defined & appoint subcontractor in line with company subcontract terms and with any flow downs from the main contract to mitigate any contractual risk
Prepare accurate monthly Cost Value Reports for review with Commercial Managers /Project Managers/Contracts Managers and presentation to the Projects Directors
Maximise cash flow through prompt submission of Monthly Valuations with full and accurate supporting documentation in accordance with the contract
Negotiate, draft and submit Final Accounts including claims in respect of; loss and expense, delay and disruption and any time extensions
Maintain a productive relationship with all the Design Team professionals and Client representatives throughout the project
Ensure the full and proper implementation of the Commercial procedures
The Candidate
Third level qualification in Quantity Surveying & Construction Economics and or an equivalent degree recognised by the Society of Chartered Surveyors of Ireland (SCSI) and/or by the Royal Institution of Chartered Surveyors (RICS)
Demonstrates a knowledge and understanding of the various forms of contract used in the construction industry (RIAI, PWC, JCT etc.)
Ability to critically evaluate and identify gaps in documentation and commercial opportunity (contracts, drawings, specs, CVR’s)
In-depth knowledge and understanding of construction processes, techniques and systems
Demonstrates commercial awareness – market, competition, value for money
Strong numeracy and report writing skills
Strong negotiation & conflict management skills and process oriented with focus on results.
Strong attention to detail
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Marie today on 0830104097 in complete confidence.
MC....Read more...
Climate17 is delighted to be partnering with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed project group to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero. Set up by the UK government in 2018 and funded by the Department for Energy Security and Net Zero (DESNZ), there are five Local Net Zero Hubs across England. All Hubs work together to help the UK reach Net Zero. To date, the Net Zero Hubs have supported 200+ major net zero projects valued at over £4Bn including large-scale solar, Heat Networks, Smart Grids, domestic retrofit, hydrogen development, public estate-wide energy opportunity assessments, fleet and depot decarbonisation, network constraint, building decarbonisation & research & development. The opportunity GSENZH is assembling a team to launch and manage a net-zero pilot programme across Manchester, West Midlands & York & North East Yorkshire Combined Authorities. They are seeking a Delivery Manager - Net-Zero, to be the day-to-day Manager for the Local Net Zero Accelerator (LNZA) pilot programme. The role will have line management duties, oversight of the Green Finance Service contract, and will report into the Local Net-Zero Accelerator (LNZA) Programme Lead, as well as progress report to the Department for Energy Security & Net Zero (DESNZ) Programme Board. Duties will include:Team and project management, ensuring alignment across the 3 Combined Authorities.Oversight and quality assurance of reports to governance boards.Contract management of Green Finance Service procured by the GSENZH.Stakeholder engagement with combined authorities, government departments and delivery partners.Using knowledge of Net-Zero policy and relevant national, regional and local strategies/ plans, in support of delivering Net-Zero at a local levelEnsure learning and best practices are adopted and shared with the wider Net-Zero hub network and DESNZ.Ensure key performance metrics are achieved against agreed objectives and action plans, providing regular reporting inputs as required.Review and analyse intelligence gathering from project managers, providing high-quality insight reports to senior stakeholders (including Deputy Directors within central government).Ideal Skills & ExperienceEducated to degree level (or equivalent experience) in a related discipline.Experience in line management and building high-performing teams.Strong relationship management skills, and ability to work with stakeholders at all levels, communicating complex issues clearly to a range of stakeholders.Knowledge of the Net-Zero and energy policy landscape, energy technologies and their applications, including in-depth knowledge of at least one of the following areas: local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)Strong programme and project management skills, and knowledge of governance frameworks and decision-making processesExperience of recording, evidence keeping and managing submission of grant claims and financial information to meet monitoring and performance requirements.Experience of contract procurement, negotiation and management, including developing tender specifications and business casesAbility to administer grant programmes, effectively monitor project delivery and produce reports for the SMT, Hub Board & DESNZKnowledge of HM Treasury 5 case business model (green book) processProject Management qualification e.g. Prince 2, APM PMQAbout Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
