Job Title: Senior Service Architect
Location:- Hampshire + Remote
Salary:- £70-90k + Bens
Overview:
We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
Service Design & Strategy
• Design and define managed services for UC, AV/VC, and digital signage.
• Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
• Ensure alignment with ITIL and operational best practices.
Commercial & Client Engagement
• Support sales with solution design, proposals, and financial models.
• Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
• Present strategies to stakeholders, including C-level clients.
Consulting & Delivery
• Lead client workshops, audits, and transformation roadmaps.
• Collaborate across product, delivery, and engineering teams to ensure successful implementation.
• Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
• Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
• Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
• 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
• Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
• Degree in Engineering, Networking, or related field.
• Certifications: ITIL, CTS, Microsoft 365, Cisco
• Experience supporting global clients and services.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Due to an internal promotion, my client (a global corporate bank located in the City of London) are seeking to appoint a Senior IT Auditor (AVP grade) to join their growing team.
This is an EMEA focussed team, there will be 10-20% travel with the role. The team works on a hybrid basis with 2 days a week in central London office.
Supported by the Head of IT Audit, you will responsible for full end to end delivery of the internal audit plan. You will collaborate with other members of the internal and IT internal audit team as you engage and build influence with the Senior Stakeholders across the business.
You will be keen to build on your already established IT audit expertise and also expand your financial services knowledge. IT Audit experience gained from banking or wider financial services industries is considered advantageous but we are also keen to hear from IT Auditors who have delivered end to end IT audits in a consultancy environment. Your client base need not be financial services or banking if coming from this background.
Experience of some/any of the following technologies will be considered to be advantageous:
Encryption and PKI, including Encryption Key and Certificate Management
Configuration Management
Lotus Notes, Lync and SharePoint
Unix and Linux
Microsoft Windows Server 2008 R2 / 2012
Database Management Systems (Oracle, including RAC, and Microsoft SQL Server 2008 / 2012)
Networking (TCP/IP, Cisco IOS and NXOS, F5, MPLS and voice)
Firewalls (CheckPoint, Palo Alto and Cisco ASA)
Websphere MQ, IIB and Application Server
Virtualisation
Strong communication and influencing skills are essential as you join this leading bank and the Head of IT Audit will support you as you develop these further by attending committee and management meetings across the business.
CISA qualification is essential, or a willingness to study towards.
My client offers an excellent long term career opportunity with one of the world’s leading banks.
£72 -75k base + excellent benefits and strong bonus potential.
Interviews will take place both remotely and in person.
Regretfully, this client will not offer sponsorship, applicants must have full and unrestricted right to work in the UK.....Read more...
Cedia Cerrtified Lead AV Installation Engineer – This is a new role in where you will be working for the pre-eminent AV systems integrator in London who specialise the high end bespoke residential AV market. The company offer some of the best training available in the country when it comes to AV systems, this will be both through in house training and manufacturers training. They now require a new member of the team to help deliver projects to the highest standards, if you want to win awards for your AV projects then this is the place to be. The role requires someone with the highest attention to detail that is able to lead a team of installation engineers to deliver projects on time and on budget. You will need to be client facing and have an innate understanding of AV project documentation. I need to see the below from you:
Crestron / Lutron Installation, Configuration / Commissioning
Previous experience in high end Bespoke or MDU projects
The ability to lead on site
Superb client liaison
Experience with IT home networks set up and installation
A love for home cinema and high end audio
Smarthome experience going back a min of 5 years
If you now require a step up in our career within the residential AV market and want to find out more then please send your fully technical CV.
AV A-V A/V AUDIO-VISUAL AUDIO/VISUAL AUDIOVISUAL CEDIA CUSTOM INSTALL INSTALLATION BESPOKE MDU CRESTRON LUTRON LUTRON LONDON CISCO RUCKUS DRAYTEK....Read more...
Audio Visual Field Service Engineer (residential) - I am now looking for an AV experience residential service engineer with either a good residential audio visual background (4 years) to take on av projects and systems that have been integrated into millionaires and billionaires homes, apartments, penthouses and beyond. This role is with a residential home automation company who have consistently delivered to the highest standards. This role will be a mix of preventative service check / updates which will see you attending clients’ homes predominantly in London and the homes counties but on occasion further afield. I will need to see from you a technical CV that covers the following:
• Crestron Control
• Lutron lighting Service / Integration / Programming
• IT home networks / Cisco (set up / configuration). Wyrestorm
• Screen / Projector Lifts
• Multi-room Audio, home cinema
• Audio Visual Racks, smarthome love and appreciation
• Client facing
• Extremely technical and an excellent head for fault finding
• Digital Media Systems
If you have this defined skill set and you are extremely client facing then please send me your full technical CV with all kit and hands on skills clearly shown.
NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND BE WORKING LEGALLY ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTER
AUDIO VISUAL AV A/V A-V AUDIO/VISUAL AUDIO-VISUAL FIELD SERVICE ENGINEER CONTROL4 CRESTRON SOUND LUTRON RESIDENTIAL CEDIA SMARTHOME KNX WYRESTORM AUTOMATION INTEGRATION INSTALLATION RACK LONDON SURREY HERTS HERTFORDSHIRE MIDDX MIDDLESEX....Read more...
Lead AV Installation Engineer – This is a new role in where you will be working for the pre-eminent AV systems integrator in London who specialise in both the high end bespoke residential AV market and in the MDU space. The company offer some of the best training available in the country when it comes to AV systems, this will be both through in house training and manufacturers training. They now require a new member of the team to help deliver projects to the highest standards, if you want to win awards for your AV projects then this is the place to be. The role requires someone with the highest attention to detail that is able to lead a team of installation engineers to deliver projects on time and on budget. You will need to be client facing and have an innate understanding of AV project documentation. I need to see the below from you:
Crestron / Lutron Installation, Configuration / Commissioning
Previous experience in high end Bespoke / MDU projects
The ability to lead on site
Superb client liaison
Experience with IT home networks set up and installation
A love for home cinema and high end audio
Smarthome experience going back a min of 5 years
If you now require a step up in our career within the residential AV market and want to find out more then please send your fully technical CV.
AV A-V A/V AUDIO-VISUAL AUDIO/VISUAL AUDIOVISUAL CEDIA CUSTOM INSTALLINSTALLATION BESPOKE MDU CRESTRON LUTRON LUTRON LONDON CISCO RUCKUS DRAYTEK....Read more...
Audio Visual Field Service Engineer (residential) - I am now looking for an audio visual experienced residential service engineer with either a good residential audio visual background (4 years) to take on av projects and systems that have been integrated into millionaires and billionaires homes, apartments, penthouses, yachts and beyond. This role is with a residential home automation company who have consistently delivered to the highest standards. This role will be a mix of remote technical support / on occasion further afield overseas to be hands on with av systems. I will need to see from you a technical CV that covers the following:• Crestron Control• Lutron lighting Service / Integration / Programming• IT home networks / Cisco (set up / configuration). Wyrestorm• Screen / Projector Lifts• Multi-room Audio, home cinema• Audio Visual Racks, smarthome love and appreciation• Client facing / remote technical support, overseas travel• Extremely technical and an excellent head for fault finding• Digital Media Systems
If you have this defined skill set and you are extremely client facing then please send me your full technical CV with all kit and hands on skills clearly shown.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND BE WORKING LEGALLY ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTERAUDIO VISUAL AV A/V A-V AUDIO/VISUAL AUDIO-VISUAL FIELD SERVICE ENGINEER CRESTRON SOUND LUTRON RESIDENTIAL CEDIA SMARTHOME KNX WYRESTORM AUTOMATION INTEGRATION INSTALLATION RACK LONDON SURREY BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE HERTS HERTFORDSHIRE MIDDX MIDDLESEX....Read more...
Lead AV Installation Engineer – This is a new role in where you will be working for the pre-eminent AV systems integrator in London who specialise in the high end bespoke residential AV market. The company offer some of the best training available in the country when it comes to AV systems, this will be both through in house training and manufacturers training. They now require a new member of the team to help deliver projects to the highest standards, if you want to win awards for your AV projects then this is the place to be. The role requires someone with the highest attention to detail that is able to lead a team of installation engineers to deliver projects on time and on budget. You will need to be client facing and have an innate understanding of AV project documentation. I need to see the below from you:
Crestron / Lutron Installation CONTROL4, Configuration / Commissioning
Previous experience in high end Bespoke AV projects
The ability to lead on site
Superb client liaison
Experience with IT home networks set up and installation
A love for home cinema and high end audio
Smarthome experience going back a min of 5 years
Drivers licence
If you now require a step up in our career within the residential AV market and want to find out more then please send your fully technical CV.
AV A-V A/V AUDIO-VISUAL AUDIO/VISUAL AUDIOVISUAL CEDIA CUSTOM INSTALL CINEMA INSTALLATION BESPOKE CRESTRON LUTRON COMTROL4 ESSEX HERTS HERTFORDSHIRE LONDON CISCO RUCKUS DRAYTEK....Read more...
An exciting opportunity has arisen for an experienced Datacenter Engineer to support the build, maintenance, and operational management of cutting-edge test and development lab environments. This role is ideal for someone with a strong background in Linux and Windows system administration, networking, and virtualization, who enjoys working hands-on with hardware and infrastructure in a highly technical environment.
Youll be part of a team delivering reliable, compliant, and operational labs that support developers, test teams, and external customers across mobility, satellite, and wireless communication sectors.
Key Responsibilities:
- Install and configure hardware (servers, switches, routers, PDUs), rack and run cables
- Run, label, and dress cabling for interconnected systems
- Linux and Windows system administration, including patching and security
- Maintain virtualized environments (VMware, KVM, etc.)
- Implement network monitoring, management, and security protocols
- Create and maintain diagrams, documentation, and operational guides
- Troubleshoot technical issues, providing support to teams and customers
- Identify opportunities for automation and develop supporting scripts/tools
What Were Looking For:
- Experience supporting enterprise datacenter environments
- Strong background in Linux and Windows system administration
- Knowledge of networking protocols, routing, ports, and firewalls
- Experience with virtualization platforms and supporting hardware (Dell/HP servers, NetApp storage, etc.)
- Hands-on ability to run and terminate cables in a lab environment
- Excellent troubleshooting, problem-solving, and organizational skills
- Ability to work collaboratively across technical and geographically distributed teams
Desirable Skills:
- Technical degree in Engineering, Computing, Networking, or similar
- Certifications (Linux+, Network+, Cisco, Juniper, AWS)
- Satellite or wireless communications experience
- Familiarity with avionics systems and cabling standards
- Scripting experience (Python, JavaScript, REST)
- Experience with automation and containerization tools (Git, Jenkins, Puppet, Ansible, Docker)
This is a hybrid role with regular on-site work required and occasional international travel. An excellent opportunity to contribute to advanced infrastructure supporting global mobility and satellite communications.....Read more...
Are you an experienced lab and data centre professional with a passion for satellite communications and cutting-edge tech? Were looking for a Satcom Lab Manager to take ownership of a state-of-the-art satellite communications lab and play a key role in supporting mission-critical projects.
As Satcom Lab Manager, youll oversee the design, maintenance, and operation of the satellite communications lab and supporting data centre. Youll work closely with cross-functional teams, manage RF and network testing infrastructure, and ensure the environment is safe, efficient, and future-ready.
This is a hands-on role ideal for someone who thrives in a fast-paced technical environment and enjoys solving real-world engineering challenges.
What Youll Do
- Manage the day-to-day operations of a 60-cabinet data centre and RF lab
- Install, calibrate, and maintain RF and networking equipment
- Support satellite terminal testing (OTA and via simulators)
- Collaborate with engineering teams to resolve lab issues and prioritise projects
- Maintain documentation and update lab management tools like Patch Manager
- Lead lab audits, safety protocols, and equipment coordination
- Provide technical support across networking, server infrastructure, and RF systems
What Youll Need
- Bachelors degree in IT, engineering, or a related field
- 5+ years of experience in IT infrastructure, lab, or data centre management
- Knowledge of RF/VSAT systems, network configuration, and fault resolution
- Experience with Linux, VMware, and cloud systems (e.g., AWS)
- Familiarity with lab automation tools and DCIM platforms
- Excellent problem-solving, communication, and coordination skills
- Must be a UK citizen or have permanent residency
Bonus Points For
- Experience with RF test equipment and VSAT installations
- Cisco or Juniper certifications (CCNA/CCNP/JUNOS)
- Strong logistical skills, especially around hardware installations and customer demos
This is a fantastic opportunity to join a forward-thinking team working on globally impactful satcom technology. If you're ready to take the lead in a hands-on technical environment, wed love to hear from you.
Apply now and help shape the future of global connectivity.....Read more...
Onsite & Remote IT Support Technician
________________________________________
Location: Central London
Salary: £35,000
________________________________________
About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience with managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT or email lukeg@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Are you an experienced lab and data centre professional with a passion for satellite communications and cutting-edge tech? Were looking for a Datacentre Manager to take ownership of a state-of-the-art satellite communications lab and play a key role in supporting mission-critical projects.
As Datacentre Manager, youll oversee the design, maintenance, and operation of the satellite communications lab and supporting datacentre. Youll work closely with cross-functional teams, manage RF and network testing infrastructure, and ensure the environment is safe, efficient, and future-ready.
This is a hands-on role ideal for someone who thrives in a fast-paced technical environment and enjoys solving real-world engineering challenges.
What Youll Do
- Manage the day-to-day operations of a 60-cabinet datacentre and RF lab
- Install, calibrate, and maintain RF and networking equipment
- Support satellite terminal testing (OTA and via simulators)
- Collaborate with engineering teams to resolve lab issues and prioritise projects
- Maintain documentation and update lab management tools like Patch Manager
- Lead lab audits, safety protocols, and equipment coordination
- Provide technical support across networking, server infrastructure, and RF systems
What Youll Need
- Bachelors degree in IT, engineering, or a related field
- 5+ years of experience in IT infrastructure, lab, or data centre management
- Knowledge of RF/VSAT systems, network configuration, and fault resolution
- Experience with Linux, VMware, and cloud systems (e.g., AWS)
- Familiarity with lab automation tools and DCIM platforms
- Excellent problem-solving, communication, and coordination skills
- Must be a UK citizen or have permanent residency
Bonus Points For
- Experience with RF test equipment and VSAT installations
- Cisco or Juniper certifications (CCNA/CCNP/JUNOS)
- Strong logistical skills, especially around hardware installations and customer demos
This is a fantastic opportunity to join a forward-thinking team working on globally impactful satcom technology. If you're ready to take the lead in a hands-on technical environment, wed love to hear from you.
Apply now and help shape the future of global connectivity.....Read more...
Onsite & Remote IT Support Technician
Location: Central London
Salary: £35,000
About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
Communication Pro: Exceptional written and verbal communication skills.
Tech Savvy: Experience with managing both PCs and Macs in a business environment.
Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
Security Skills: Experience with firewalls, security software, and modern internet technologies.
Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT or email lukeg@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Job Title: Network Architect Location: Hilversum, Netherlands (Flexible Working Options) Contract Type: Permanent (Internal Position) Hours: Full-Time
About the Role
An exciting opportunity is available for an experienced Network Architect to join a forward-thinking IT team within a well-established organization. This position is ideal for a professional passionate about designing, implementing, and modernizing network infrastructure. You will be instrumental in shaping enterprise-wide IT architecture while collaborating with various departments to ensure security, efficiency, and scalability.
Key Responsibilities
Design, develop, and implement secure, scalable, and resilient network architectures.
Modernize legacy systems and integrate them with cloud infrastructure.
Collaborate with stakeholders to ensure alignment of network design with business goals.
Provide expert guidance on network security and ensure adherence to best practices and industry standards.
Work alongside internal teams to drive network automation and improve operational performance.
Lead troubleshooting and resolution of complex network issues.
Stay informed on emerging technologies and best practices to support continuous innovation.
Key Requirements
Demonstrated experience in network architecture, network security, and cloud infrastructure.
Proficiency with Cisco and Huawei networking technologies.
Experience with upgrading and integrating legacy systems.
Strong communication and stakeholder engagement skills.
A proactive, collaborative approach and an entrepreneurial mindset.
Nice-to-Have Skills
Experience with Scrum or Agile methodologies.
Knowledge of network automation tools and practices.
Relevant certifications from Cisco or Huawei.
Dutch language skills (not required, but advantageous).
What’s on Offer
The chance to work on strategic IT infrastructure and modernization projects.
Clear growth opportunities within network engineering and architecture.
Access to professional development and leadership training programs.
A supportive, collaborative, and innovative work culture.
Venquis is acting as an Employment Agency in relation to this vacancy.....Read more...
Lead AV Installation Engineer (travel) - Time to get on a plane to great destinations in Europe and further afield to work on some of the most opulent super yachts in the world. This position is looking for an experienced seasoned Lead AV engineer who is able to run a project from the technical specification and who is an excellent management of engineers and team members. You will either have experience in the super high end AV residential or marine yacht AV market and be accomplished in all top of the range audio visual kit. As the role involves working overseas on new build and retro-fit projects you must be prepared to work away from home for weeks at a time on a regular basis. Within your CV I will need to see experience with the integration of Crestron control systems, IT networks Cisco, full lighting control and high end projection systems for bespoke cinema installation. A good background with audio speakers would be extremely nice to see. If you have the skills, experience and the desire to work away from home then please send in a fully detailed CV only.AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL AUDIO VISUAL SOUND VIDEO MARINE YACHT CEDIA CRESTRON DM NVX LUTRON CINEMA AUTOMATION TOUCH PANEL RACK COMMISSIONING INSTALLATION SOLDER CRIMP TERMINATE XLR VGA BNC CONFIGURATION CONNECTORS CABLE S/Y M/Y ESSEX HERTS HERTFORDSHIRE CAMBS CAMBRIDGESHIRE NORTHAMPTONSHIRE BEDS BEDFORDSHIRE BUCKS BUCKINGHAMSHIRE LONDON....Read more...
Data Centre Operations Analyst - (24/7 Rotation) – Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across our data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Experience in a similar role (Datacentre technician, network engineer)
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
2nd Line Technical Support Analyst
Hybrid role - 2 days per week on site, 3 days WFH
A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career.
This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses.
You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs.
Role Responsibilities:
- Offer a high level of support to a variety of clients, assisting with 2nd line technical issues
- Ensure incidents are resolved in line with SLAs
- Escalate any unresolved issues to 3rd Line support
- Ensure internal documentation is developed and maintained
- Develop technical knowledge, have a desire to learn and progress your technical career. Eventually taking on further responsibilities
Role Requirements:
- Experience in a 1st/2nd line technical support role
- Cisco Networking knowledge
– Some knowledge of switches, routers and firewalls
- An understanding of VoIP telephony solutions
- Knowledge of virtualisation or storage solutions would be beneficial, but not a must have
- Knowledge around server technologies
– AD / Entra ID, Exchange OR Citrix experience would be beneficial
- Ideally previous experience working in an MSP environment although certainly not a requirement
In return, our client is offering a competitive basic of up to £30k DoE + benefits.
Hours of work:
Monday to Thursday 9am-5:30pm
Friday 9am-3:30pm
....Read more...
£Competitive + Bonus + Hybrid Working A dynamic, hands-on IT Technical Lead is required to join a growing, innovative business that delivers high-performance, temporary internet connectivity and network solutions to some of the UK and Europe’s most exciting events, infrastructure projects, and remote operations.From music festivals and live TV to construction and power stations, this is a fantastic opportunity for a technically driven and solutions-focused individual to become the key technical authority within a fast-paced, agile environment.Joining a friendly, flexible team, the successful candidate will take ownership of designing, deploying, and supporting a range of temporary connectivity solutions, playing a pivotal role in evolving technical operations, mentoring a Support Engineer, and ensuring clients stay seamlessly connected – wherever they are.Key Responsibilities
Take full ownership of technical delivery and infrastructure
Lead and support a junior engineer while remaining hands-on with installations and deployments
Respond directly to client support queries and provide expert problem-solving
Configure, deploy, and maintain networking equipment (routers, switches, firewalls, access points)
Evaluate and introduce new technologies and processes to improve services
Build and optimise internal systems to support business growth
Ensure all technical work complies with relevant health and safety regulations
Skills & Experience
Proven technical knowledge across networking, routing, WiFi, LTE/5G, and satellite technologies
Practical, site-based installation and support experience
Excellent communication skills with a client-first attitude
Strong problem-solving skills and initiative
A full UK driving licence and willingness to travel across the UK and Europe
Desirable Vendor Experience: Cradlepoint, Peplink, Robustel, Starlink, Unifi, Cisco/Meraki
What’s on Offer?
Competitive salary + annual bonus scheme
Hybrid working across home, HQ, and client sites
Flexible hours and time off in lieu for event work
20 days annual leave + bank holidays
Branded workwear and PPE provided
Real responsibility, freedom to innovate, and the chance to make a big impact in a close-knit team
If you’re excited by solving complex connectivity challenges in unique environments and want to shape the future of a growing technical business, we’d love to hear from you. Apply now!....Read more...
Voice Engineer
Leeds (Hybrid - 2 days on site)
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities
• Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood
• Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels
• Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing
• Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams
• Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements
• Using external portals to provision third-party services that enhance the overall voice solution
• Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation
• Providing support across internal departments and acting as a point of reference for voice-related queries
• Representing the voice and UC function in a professional and collaborative manner
Key Requirements
• Confident communicator – both verbally and in writing – with the ability to present information clearly
• Highly organised, methodical and capable of managing multiple tasks and priorities
• Flexible, adaptable, and comfortable working in a fast-paced environment
• Strong attention to detail and a problem-solving mindset
• Team-oriented but able to take initiative and work independently
• Customer-first attitude with a proactive approach to service delivery
• No experience required however, a degree in a technology discipline is highly advantageous
Paying up to £25k – Hybrid working....Read more...
AV Field Service Engineer (London or Home Counties) – Are you a top of the pile Audio Visual field engineer now looking for a new working environment? I am looking for a London or Home Counties based candidate who can work to the highest standard of customer satisfaction. The main aspect of this position is to fix faults (service) and to keep clients systems working to the desired specification within the blue chip / corporate / hospitality market place. You will have an excellent head on your shoulders for fault diagnostics and be able to find problems that occur on integrated AV systems. This could be a simple connector or issue or something much darker. Hands on skills need to be second to none and you need to work in a quick / efficient manner whilst keeping the end user client happy and informed. All paperwork needs to be completed signed off and handed in on time. This position will involve European TRAVEL. If you have basic programming experience of Crestron, DSPs or knowledge of AV switching and Videowalls that would be nice to see on your CV. Previous experience with audio and video along with control systems is an absolute must. The role will offer training and development in industry related courses company for the candidate that shows the aptitude and willingness to develop. So if you have the need to work for a small friendly AV integrator then please send me your full detailed CV today.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISACRESTRON EXTRON QSYS DSP AUDINATE DANTE SERVICE CONTROL VIDEOCONFERENCE NETWORKING RACK CISCO CTS VC AUDIOVISUAL AV SOUND LIGHTING AUDIO VIDEO VISUAL A/V AUDIO/VISUAL VIDEOWALLS LED PROJECTOR AUTOMATION LONDON ESSEX KENT SURREY HERTS BEDS BUCKS BUCKINGHAMSHIRE BERKSHIRE BEDFORDSHIRE....Read more...
AV Field Service Engineer (London or Home Counties) – Are you a top of the pile Audio Visual field engineer now looking for a new working environment? I am looking for a London or Home Counties candidate who can work to the highest standard of customer satisfaction. The main aspect of this position is to fix faults (service) and to complete preventative maintenance checks to clients within the blue chip / corporate market place. You will have an excellent head on your shoulders for fault diagnostics and be able to find problems that occur on integrated AV systems. This could be a simple connector or issue or something much darker. Hands on skills need to be second to none and you need to work in a quick / efficient manner whilst keeping the end user client happy and informed. All paperwork needs to be completed signed off and handed in on time. If you have basic programming experience of Crestron or knowledge of AV switching and Videowalls that would be nice to see on your CV. Previous experience with audio and video along with control systems is an absolute must. The role will offer training and development in industry related courses company for the candidate that shows the aptitude and willingness to develop. So if you have the need to work for a more professional in the South East region then please send me your full detailed CV today.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISACRESTRON EXTRON QSYS DSP AUDINATE DANTE SERTVICE MAINTENANCE PREVENTATIVE CONTROL VIDEOCONFERENCE NETWORKING RACK CISCO CTS VC AUDIOVISUAL AV SOUND LIGHTING AUDIO VIDEO VISUAL A/V AUDIO/VISUAL IPTV VIDEOWALLS LED PROJECTOR AUTOMATION LONDON ESSEX KENT SURREY SUSSEX HERTS BEDS BUCKS BUCKINGHAMSHIRE BERKSHIRE BEDFORDSHIRE....Read more...
