The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.
Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.
Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.
As an Apprentice Information Communications Technician, you will:
To be responsible for support of all MBA staff in their use of MBA IT systems. Including PCs, laptops, and mobile phones
Respond to user software or hardware queries via email or phone
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
To take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved. To accurately record the progress and solution of each call
To escalate complex problems to senior IT staff, as required and communicate effective information about the problem
To manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources
To assist senior IT staff in projects and rollouts of new systems
This may include occasional, scheduled, out of hours work
To comply with MBA security policies and procedures as a priority of all work undertaken. To have the ability to explain to staff members, of any level, why some requested actions are not permitted
To create documentation of systems as required, so they are easily understood by other technical staff
To ensure MBA stay fully compliant with software licencing
To be willing to participate in training and skills development both formerly and on an on-the-job basis
To occasionally assist MBA clients directly with questions about access to MBA systems
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.
More information can be found at:
www.mba-group.com
www.videosmart.com
www.studiocertain.com
www.intilery.comWorking Hours :Monday to Friday, 9am - 5.30pmSkills: Problem solving skills,Ability to troubleshoot,Positive & can do attitude,Good communication skills,Written communication skills,Working on own initiative,Strong customer service skills,Manage time effectively,Able to work under pressure....Read more...
