2nd Line Desktop Support Engineer – Birmingham City Centre
We are currently recruiting for a 2nd line Support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a large in-house customer base.
If you have experience in the management, administration, support, monitoring, trouble shooting, installation, configuration, deployment, rollout & integration of various IT & Network services, with advanced Microsoft, Windows Server, O365, M365, SCCM, Exchange, Active Directory & Virtualisation tools such as Citrix, Xenapp, VMware, vSphere, HyperV etc. I'm keen to hear from you.
Location: Hybrid working (3 days office, 2 home) and travel when required..
Salary: £30k - £35k Dep on Exp + Bens
Environment: Multiple Office Support, 2nd line Support, MS Sharepoint, Project work, Microsoft Exchange, O365, M365, Windows Server 2019, Virtualisation, Citrix, VMware, Hyper V, Windows Desktop to v10, SCCM, Ticketing Systems, IP Telephony, Cisco/Mitel, Routers, Switches, Wifi.
Job Overview
My client a large end user in the commercial property industry is seeking a 2nd Line Lan network engineer to join their busy in house Infrastructure and Support Team.
The successful candidate will become part of a team of 6 supporting the company in all aspects of technology. This will include 2nd line duties on their every growing and changing network. Being able to adapt from basic telephone support right up to assisting in major projects, such as office moves and changes.
The company have an extremely diverse setup including 3 datacenters and over 30 offices UK and Ireland based. This role is to primarily covering the Birmingham office with travel to other offices when required. The company have many different systems and applications and work extremely closely with the Security and Business Applications teams.
Responsibilities
• To assist in ensuring all our systems are fully functional.
• Providing support for 30+ offices and approximately 1000 staff.
• Working from logged tickets on their Service Desk system to provide remote support to resolve user issues and working on major projects and deployments.
• Respond to escalated incidents
• Troubleshooting & fault diagnosis
• Investigate, isolate & resolve complex issues
• Root cause analysis
• Maintain SLA & KPI objectives
Qualifications
We are looking for someone with at least 3 years’ experience in Technical 2nd line Support Services. Able to work as part of a team but also equally happy to be in the field on their own. Ideal candidate will have experience with some of the following systems:
• Exchange, O365, M365.
• Sharepoint
• Microsoft Windows server to version 2019.
• Virtualisation – Citrix, Xenapp, VMware, vSphere, HyperV
• Windows desktops up to version 10. SCCM or other deployment tools.
• Remote access tools, such as Bomgar/ScreenConnect etc.
• Helpdesk ticketing systems.
• IP telephony, Mitel / Cisco.
• A good understanding of wide area networks, routers, switches, WiFi access points etc.
Be able to travel when required to other offices.
Be confident, outgoing, flexible and professional. With the ability to handle pressure.
Apply now for full details!
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
2nd Line Support.
Salary – £27,000 – £30,000 Industry – IT Managed Service Provider Location – Bodmin (Cornwall) Duration – Permanent
The Company
We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients’ expectations and that their employees are proud of, and they do this by staying true to our core values.
They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who’s focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career.
Being on the 2nd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players – not lone wolves.
Career Progression
In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals.
The Role
You will be assisting the team to:
Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries.
Acting as a point of escalation for 1st Line engineers, helping them with their understanding.
Assisting field engineers with your knowledge and experience and providing on-site support where required.
Researching and scoping a wide variety of projects and then putting them into play.
Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades
Escalate support issues in a prompt and timely manner to 3rd line as required
Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations
Role Requirements:
A minimum of 2 years’ experience working on a support desk or in an IT role
A full driving licence (access to a vehicle is not required, but beneficial)
Ability to work under pressure and manage own time on a busy helpdesk
Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
Experience with onsite/offsite backup products and storage (including cloud storage)
Excellent customer service skills
Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
Technical qualifications such as CompTIA A+ would be advantageous but not a requirement
About You:
You are someone that:
Is curious, inquisitive and has a real desire to learn more and progress with your career
Is ambitious, up for a challenge and has the drive to help an SME grow and push forward
Has a strong understanding of IT
Can translate complicated technical jargon into everyday language, everyone can understand
Is flexible with travel and willing to be on the helpdesk or out onsite
Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
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IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
Cloud Engineer (2nd Line Support)
Location: London
Salary: £30000 - £35000
Are you looking for an exciting new role?
About the company
Our client is a global marketing agency. They are looking for a Cloud Engineer to join their team based at their site in London on a permanent, full-time basis. Our technology team provides both IT services to the business and web hosting services for marketing campaigns. This role provides an excellent opportunity to work in a fast paced and vibrant IT environment. Our client is looking for someone who has a passion for IT and supporting others.
Your technical responsibilities will include but not be limited to:
Implementing and supporting Azure and Office365 services
Maintaining identity services using AAD as an SSO solution
Automation and Platform Support for in-house cloud services
Maintaining a high degree of customer service when responding to support issues.
Monitoring services to provide high availability
Automating operational Tasks
Optimising cloud resources to maximize cost-benefit
Responding to support requirements of Developers and Technical Operations
Partaking in out-of-hours support rota
Candidate Requirements
Essential Skills and personal qualities
Recent graduate
Microsoft certification
2-3 years relevant experience
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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My client is a global insurance corporation who due to an internal promotion are seeking to appoint an Enterprise Risk Specialist to join their London team.
Reporting directly into the Head of Enterprise Risk and working within a small but experienced team, you will provide risk training to the business to enable the embedding of the enterprise risk management framework, the first line ownership of risk and second line execution and oversight.
Responsibilities include:
Support the coordination and evolution of risk identification, measurement, management, monitoring and reporting activities across the business including RCSA submission on a quarterly basis:
Responsible for supporting operational risk reporting across the business
Participating in delivery of the annual assurance review plan for the Risk & Compliance Function
Support the Head of Enterprise Risk Management in ensuring the success of the wider Risk & Compliance Function, engaging with the full range of stakeholders where appropriate, and providing advice to the business on operational and strategic risk matters.
Responsible for the process and activities in relation to providing oversight and assurance of any initiatives and/or special projects being carried out across the business and outsourced service providers.
Championing the three lines of defence model for risk management across the business to help support the implementation, embedding and maintenance of all aspects of an effective, pragmatic and appropriate enterprise risk management framework.
Experience Required:
Experience in insurance industry preferred, though would consider wider financial services sector experience
Strong interpersonal skills both written and verbal as you seek to build relationships with key senior stakeholders across the business
Experience in managing operational risks and the various approaches to monitor, model and report on operational risks
Experience of 2nd line of defence risk oversight activities
This is an excellent opportunity in a global organisation that has a proven track record of promoting internally and internationally. The role is a hybrid working role with 1-2 days a week in the London or South East office (there is a choice of 2).
Interviews will be conducted both virtually and in person.
For more information, please c;ick to apply.
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Are you looking for your next step in your security cleared career?
This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career.
You will be working on a highly secure site in Erskine, hybrid working of 1 week in 4 is supported after onsite training is completed.
Job summary:
As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support.
Essential skills/qualifications:
Strong communication skills and customer service
Active SC clearance
Active Directory experience
Prior first line support experience
Benefits:
Group personal pension – company will invest 3-6% of your salary
Life cover
Income protection
Critical illness
Healthcare
Dental
Holidays – 23 days with option to buy and sell
Childcare vouchers
Yearly pay reviews
Health cash plan
Hours:
Mon-Friday, 37.5 hours per week
If this 1st Line Support Engineer role is of interest then please apply now. ....Read more...
Network Operations Technician| Telecommunications | Gibraltar office based
A rare opportunity has arisen for a Network Operations Technician within our Network Operations team, for a skilled, technically minded individual, to form part of the team. The role provides opportunities for development and exposure to the breadth of technologies that support the network. As Network Operations Technician, you will be required to provide technical support and network supervision across various fields, including our RAN (2G/3G/4G/5G networks), International transport (OTN/WDM) networks, along with IP packet-based transport technologies such as MPLS and Carrier Ethernet.
What's on offer to you?
Genuine career progression
Great benefits
Lots of new technology projects
What You Will Be Doing
Monitoring of the company’s entire technology estate, through our internal omni- channel monitoring platforms
Exposure to technologies such as IP, WDM/OTN (terrestrial and submarine environments), IPTV, WIFI, Converged Voice (IMS), Mobile RAN.
Provide 1st & 2nd line support to internal and external customers, providing service assurance and managing escalations accordingly.
Collaboration with our various engineering teams to provide remote support with routers, firewalls, Layer2 & Layer3 aggregation and distribution elements, and any other related technologies within our ecosystem.
Provide L1 fault resolution, always adhering to our Incident Management policy to ensure all events are recorded and resolved.
Escalate issues to L3 or L4 support, internally or externally, with a view to achieving fault resolution within the designated SLA.
What You Will Need to Succeed in This Role
Preferable: A Bachelor’s Degree (or equivalent certification) within a Networking, Engineering, or relevant telecommunications field.
Alternatively: Proven track record working within a networking/telecommunications environment.
Experience working within a technical operations capacity would be beneficial.
Ability to work within a demanding environment
Excellent communication skills, comfortable managing customer expectations and meeting customer demands
Flexibility and ability to work well as part of a team
A desire to develop and leverage an excellent and rare opportunity to work for Gibraltar’s largest technology provider
Keywords: Network Operations Technician | Gibraltar |Telecoms | Network....Read more...
Network Operations Technician| Telecommunications | Gibraltar office based
A rare opportunity has arisen for a Network Operations Technician within our Network Operations team, for a skilled, technically minded individual, to form part of the team. The role provides opportunities for development and exposure to the breadth of technologies that support the network. As Network Operations Technician, you will be required to provide technical support and network supervision across various fields, including our RAN (2G/3G/4G/5G networks), International transport (OTN/WDM) networks, along with IP packet-based transport technologies such as MPLS and Carrier Ethernet.
What's on offer to you?
Genuine career progression
Great benefits
Lots of new technology projects
What You Will Be Doing
Monitoring of the company’s entire technology estate, through our internal omni- channel monitoring platforms
Exposure to technologies such as IP, WDM/OTN (terrestrial and submarine environments), IPTV, WIFI, Converged Voice (IMS), Mobile RAN.
Provide 1st & 2nd line support to internal and external customers, providing service assurance and managing escalations accordingly.
Collaboration with our various engineering teams to provide remote support with routers, firewalls, Layer2 & Layer3 aggregation and distribution elements, and any other related technologies within our ecosystem.
Provide L1 fault resolution, always adhering to our Incident Management policy to ensure all events are recorded and resolved.
Escalate issues to L3 or L4 support, internally or externally, with a view to achieving fault resolution within the designated SLA.
What You Will Need to Succeed in This Role
Preferable: A Bachelor’s Degree (or equivalent certification) within a Networking, Engineering, or relevant telecommunications field.
Alternatively: Proven track record working within a networking/telecommunications environment.
Experience working within a technical operations capacity would be beneficial.
Ability to work within a demanding environment
Excellent communication skills, comfortable managing customer expectations and meeting customer demands
Flexibility and ability to work well as part of a team
A desire to develop and leverage an excellent and rare opportunity to work for Gibraltar’s largest technology provider
Keywords: Network Operations Technician | Gibraltar |Telecoms | Network....Read more...
Role: Planner
Location: Galway
Salary: Negotiable DOE
Our client a large construction company are currently for a Planner to join their team for Galway location, who will be working on projects in South West/West.
Main Role Responsibilities 1. Prepare detailed resourced target programmes with critical path after award for budget purposes for the projects allocated to you by the Project Review Manager 2. Prepare key subcontractor resourced programmes 3. Prepare weekly and bi-weekly progress reports comparing actual versus target programmes with critical path analysis 4. Monitor progress on site 5. Prepare programmes to support EOT and compensation claims 6. Attend site meetings to support Contract Manager 7. Working closely with Pre-Construction / Project Review Manager, Contracts Manager, and other involved stakeholders
Project Planner Detailed Role Responsibilities
Tender Stage If Required Prepare tender stage programmes with critical path Prepare resource histogrammes if required
Post Tender Prepare detailed resourced target programmes with critical path after project award for budget Prepare design release programmes
Prepare key subcontractor package resourced programmes for all packages to include: Piling Drainage Foundations RC Frame Elevations packages Internal Partitions Internal finishes M&E 1st and 2nd Fix FFE External Works Testing and Commissioning
Incorporate the following in the Master Programme Design release Procurement lead times Inspection Plans Sample First of Kinds Testing and Commissioning BCAR Prepare regular weekly and bi weekly reports comparing actual versus target programmes with critical path analysis Bi weekly Progress Report for Design Team Meeting Weekly company Internal Report Attend site to verify actual progress on a weekly basis Attend site meetings to support Contracts Manager on a fortnightly basis Assist in the preparation of EOT claims with detailed analysis if required Prepare if required recovery programmes in conjunction with site team
Quality Assist in the delivery of high-quality snag free projects on time Minimise post PC snagging works
Location Project Planner is to be flexible in location as required by management and in line with the business needs.
Other Any other duties as determined by management from time to time
Benefits
Company Car
Pension
Company Phone
Company Laptop
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visa or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Marie today on 083 010 4097 in complete confidence.
MC....Read more...
