2nd Line Support Engineer – Service Desk – Plymouth
Onsite work
Full driving license is required for this role
Salary up to £32.5k
2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team in a unique split-role position. This role is divided equally between onsite and multiple client sites. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.
Key skills and responsibilities,
• Provide Second Line technical support across desktops, servers, networks, and cloud services.• Deliver on-site support for a high-security client, ensuring strict compliance with security policies.• Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.• Support Microsoft 365, Windows Server, and networking technologies.• Proven experience in Second Line IT Support.• Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).• Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN).• Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).• Excellent communication skills with the ability to engage professionally with clients.• A full driving licence (client site visits required).• Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Providing IT Support to staff and students, working with the Network Manager and a central team
Maintaining SLA’s and meeting KPI’s
Fixing hardware and softweare issues
Speaking with 3rd parties and suppliers to provide useful IT solutions
Training Outcome:
Apprentices can go into 1st line Technician work, then 2nd/3rd line, or Project Work or potentially into Service Management roles.
Employer Description:Nationwide ICT Services Supplier to SchoolsWorking Hours :Monday - Friday, 8.00am - 4.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
We are looking for a Core Voice IMS Engineer to support the operation and technical aspects of the Core Voice network. This diverse role involves supporting IMS and 5GSA expansions and ongoing operational support.
Key Responsibilities
Investigate mobile network incidents and drive resolutions within agreed SLAs.
Lead operational decisions on network services and offer consultancy for new applications and services.
Ensure the IMS infrastructure meets service quality expectations for availability, capacity, and throughput.
Support project deliverables during out-of-hours and maintenance windows.
Review and contribute to HLD, LLD, and Service Design Packs.
Experience in 2nd or 3rd line core voice and IMS technical support.
Good understanding of 3G, 4G and IMS networks, protocols, and interfaces.....Read more...
IT Engineer – Stockton on Tees
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical IT Engineer.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored
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To maintain and administer 1st line and 2nd line Telephone Support service desk services.
Management of IT assets (laptops, desktops, mobile phones, printers etc.) reporting directly to the IT Service Desk Manager, completing set out long-term/short-term projects, ongoing daily tasks, quality control checks, implementing hardware handling processes.
Working closely and in conjunction with Service Desk Team members, monitoring and managing call queues, tickets and emails. Ensuring new starters and leavers are processed correctly and on time. Identify priority cases and jobs, actioning promptly.
Investigate, troubleshoot, and fix any incidents assigned to you, or escalate them to the relevant team.
Ensure security and strict confidentiality.
Communicate effectively to with customers, internal and external to the organisation.
Training:You will be allocated the time required during the working week to attend learning sessions that support your apprenticeship course.Training Outcome:Our apprenticeships are the perfect way to gain new skills and earn while you learn. The apprenticeship offers a clear pathway to a rewarding career within our IT Department. Employer Description:We are Polaris, one of the UK’s largest leading communities of children’s service providers.
Within the community, we have independent fostering and adoption agencies that have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families, and staff, and believe in their futures.Working Hours :Monday - Friday between 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills....Read more...
Networking concepts and diagnostics
Router configuration and diagnostics
Wifi Router configuration and diagnostics
Gain Familiarity with and learn how to implement Vulnerability Checks
Gain Familiarity with and learn how to implement Cyber Essentials compliance measures.
Gain Familiarity with and learn how to implement RMM tools
Be trained to provide 1st and 2nd line IT Support
Gain familiarity with Cyber Threat Mitigation methods and their implementation
Become skilled in the implementation and management of Microsoft environments (O/S and Office 365 and associated applications)
Be introduced to Virtualisation methods
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
In house Training on the job and from commercial courses
Online BCS Training resources via Cirencester College
Training Outcome:
Telecoms support and Installation Engineer
Telecoms Pre Sales Engineer
MSP Support Engineer
Employer Description:Mainstream Digital are Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of supportWorking Hours :Monday - Friday, 09:00 - 17:30 with 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Good listener,Ability to multi-task....Read more...
SQL / Oracle Database Administrator - Remote
SQL Database Administrator required by one of the most sought-after employers by technical staff in the UK. This will be a highly interesting opportunity for a SQL DBA who has also had exposure to Oracle DBs and Azure and AWS Public Cloud environments (or a capable SQL DBA who would like to gain considerable further experience in the cloud domain).
Working with enterprise-scale, household name brands on multiple, highly complex database projects, and reporting into a Senior DBA, this is a truly unique opportunity to progress your experience incredibly quickly.
You’ll also be joining an expanding team and as such, we expect the successful applicant to be able to progress into a more senior position quickly.
To be considered for this position you will need:
Experience at a senior / 3rd line level of Database Administration.
Experience of supporting highly critical, complex databases.
Database performance tuning, ideally with knowledge of automation / automating tasks.
The ability to create and maintain documentation in relation to general database operations, migrations, upgrades etc.
The confidence to assist in the onboarding of new applications and customers,
The knowledge to help with the implementation of database architectures that utilise industry best practices.
The ability to create and own policies and procedures to facilitate maximum uptime of database systems.
Experience of BAU support, monitoring of database servers and responding to escalations from 2nd line to 3rd line, diagnosing problems and providing prompt solutions.
Evaluate and recommend software products to drive continuous improvement in database management.
Ideally you will have experience of Azure, AWS or other such public or private Cloud platforms.
Exceptional organisational skills, with an ability to manage multiple projects concurrently.
First class written and oral communications skills.
This role is remote based and is paying up to £60,000 (depending on experience), plus you will be part of an on-call rota. ....Read more...
£36,000 - £40,000 + Fully Remote + CPD + BenefitsAre you a proactive and customer-focused IT professional looking to take the next step in your career? In order to meet sustained demand our client is seeking a 1st/2nd Line IT Support Engineer to join their growing team. This is an exciting opportunity to work with cutting-edge technologies, support a range of IT systems and contribute to delivering outstanding customer service.Key Responsibilities
Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach.
Troubleshoot and support Microsoft 365, Azure, Windows Server, and other key technologies.
Own and resolve customer issues, following through to completion.
Manage Microsoft Updates and Patch Management.
Maintain accurate documentation and adhere to ITIL best practices.
Collaborate with internal teams to improve IT service delivery.
Skills & Experience
Microsoft 365 Administration – Office, Teams, SharePoint, Exchange Online, OneDrive, Teams Admin Centre.
Microsoft Azure – Entra ID, Virtual Machines, etc.
Windows Server – setup, maintenance, and troubleshooting.
Microsoft SQL Server – basic troubleshooting and support.
Microsoft AutoPilot & InTune – device management and software packaging.
ITSM Tools – experience with Freshservice or similar platforms.
Experience in Microsoft Updates and Patch Management.
Desirable Skills
Networking & VPNs – knowledge of Meraki is beneficial.
Octopus Deploy – experience is a plus.
Experience in cybersecurity or an interest in growing into this area.
The ideal candidate will be a responsible, inquisitive 1st or 2nd Line Engineer looking to gain exposure to a huge range of technologies. In turn, exiting career development pathways exist in either the MSP or Cyber space. In addition, you’ll work and learn alongside some of the brightest and truly world class problem solvers within the industry. Our client is keen to partner with individuals that share the value they place on people focussed communication skills as part of “Can-Do” attitude. Naturally, to succeed in this role the successful candidate will possess strong problem-solving skills with the ability to be self-motivated & independent. That said, our client will provide all the support and tools needed to ensure you truly feel part of the teamIf you’re passionate about IT support and eager to grow your technical skills in a dynamic environment, we’d love to hear from you. Apply today!....Read more...
Manage the day-to-day operation of the IT helpdesk, providing administrative support for IT-related business functions
Provide 1st and 2nd line support to both staff and tenants
Take ownership of open issues, working through to resolution, including collaboration with third-party vendors as required
Perform hardware repairs and upgrades as needed
Carry out hands-on tasks such as moving and installing physical equipment
Undertake hardware and software installations
Effectively communicate issues and solutions to the business and within the IT team
Contribute to IT projects, including product testing, research, implementation, and post-support
Assist in monitoring and maintaining the company server, network, and online infrastructures
Collaborate with the company approved suppliers in executing necessary tasks
Review company technologies, procedures, and processes, identifying improvements and operational benefits
Assist in developing company policies and procedures
Document solutions and troubleshooting processes
Maintain a safe and tidy work environment, adhering to safe working procedures
Training:
Information Communications Technician Level 3
Training is delivered entirely remotely. The apprentice will attend lessons either from home, or in the office. This will be discussed at a later stage
Training is on a bi-weekly basis
Training Outcome:
Further responsibilities and career progression within the organisation
Further qualifications and training will be available beyond completion of the apprenticeship, with opportunities to branch off into other aspects of IT and Cyber Security
Employer Description:The organisation is a not for profit Limited company based in Rainham, Essex on a 19 acre site, split over 3 building. The organisation supplies high grade office, teaching, workshop and conference space to an on-site tenant base of over 100 companies and additionally to business in the local area.Working Hours :Monday to Friday 9am to 5pm, however, working hours negotiable.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Responsibilities - (but not limited to)
§ Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support and providing “How To” guidance to end users.
§ Creating technical sales quotations to our customers while meeting their business needs in full.
§ Working alongside our 2nd line technicians to escalate calls as required.
§ Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately.
§ Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
§ Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.
§ The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
§ Responsible for the Goods-in process of technical equipment which includes checking paperwork and checking kit for damage and functionality.
§ Visiting customer sites to provide support and install new systems.Training:The apprentice will be expected to attend an online lesson one day per week.
In addition, they will be allocated with an assessor who will visit them withint he workplace, once every 6-8 weeks.Training Outcome:Potentialy a permanent position for the right candidate, on completion of the apprenticeshipEmployer Description:Techys2u is a private and well-established company founded in 2006. Partnering and developing relationships with some of the markets key players such as Microsoft and Dell, Techys2u has considerable experience installing IT systems for a wide range of businesses covering many sectors.Working Hours :Monday to Friday
08:00 – 16:30 or
09:00 – 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
